• Lyst

Lyst

Overview

Lyst has a rating of 2.59 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Lyst ranks 1098th among Women's Clothing sites.

  • Service
    5
  • Value
    6
  • Shipping
    3
  • Returns
    4
  • Quality
    5

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
7
See all photos
How would you rate Lyst?
Top Positive Review

“KUBORAUM FRAMES”

Karen J.
9/13/20

I received my glasses. At first I was concerned about being able to have may prescription put on them. There is no need for concern, I am able to do just that. I saved a lot of money buying my frames off of Lyst.com and having my prescription put in myself. I can't wait to get them back with the new lenses.

Top Critical Review

“Customer service sucks ordering from Lyst was the biggest mistake ever”

Elwin F.
11/8/23

My experience shopping with Lyst is the worst ever I made a order on Monday never got any confirmation email or anything I reach to Lyst customer support never got any response from them for 4 business I end having to call the bank and cancel the order it was worst experience ever ordering online never again don't order from this site!

Reviews (32)

Rating

Timeframe

Other

Thumbnail of user elwinf7
1 review
1 helpful vote
November 8th, 2023
Verified purchase

My experience shopping with Lyst is the worst ever I made a order on Monday never got any confirmation email or anything I reach to Lyst customer support never got any response from them for 4 business I end having to call the bank and cancel the order it was worst experience ever ordering online never again don't order from this site!

Products used:
Nothing from Lyst

Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hello Elwin,

I'm sorry to hear about the troubles you experienced with your order.

This is not the experience we wanted you to have as our customer. If you would like to still check what happened to your order, please feel free to reach out to us at customercare@ly.st and one of our agents is very willing to assist you.

Looking forward to hearing from you -Lyst.

Thumbnail of user ilyseb
10 reviews
9 helpful votes
February 10th, 2024

Found a pair of designer shoes on this website for about two hundred and fifty dollars less than current retail. However, Look at the photos! The jewels are not the same color. The denim is not distressed in the same spots. Obviously fake. Why would anyone order from a company that doesn't even have a phone number? Ridiculous! No matter what your complaint is, they write the same response." We are so sorry you had trouble please email us." Read the reviews people. It's not a good deal when the items are not authentic and you can't call anyone and you have to pay a return fee. Or not allowed to return them at all! It's just a mess. A hot mess!

Tip for consumers:
Don't buy from a website that sells luxury items at discounted priceswho doesn't even have a contact phone number!

Products used:
None

Value
Quality
Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hi Ilyse,

We're sorry to hear that you are unsatisfied with the item you received from the retailer.

To further coordinate this with the retailer to know what the issue is with the authenticity of the item you received. Please feel free to reach out to us at customercare@ly.st and provide more details. One of our agents is happy to assist you in getting more details with the courier/retailer.

Hope to hear from you soon -Lyst.

Thumbnail of user annas2226
2 reviews
6 helpful votes
January 10th, 2024

I ordered through Lyst but the partner boutique that shopped was Baltini.
The heels arrived used and with silicone inserts in it! The red louboutain soles were all scratched.
I immediately the same moment I opened the package wrote an email with photos to Lyst customer service. And I wrote to baltini too. Long story short - They refused to give me a return label and said that shoes were sent in new condition.
They asked me if I have a video of opening the package as a proof. What? Why would someone do that. How often do you make videos of opening your packages.
I will never order from Lyst of Baltini again.

Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hi Anna,

We're sorry to hear your return has been rejected by the retailer Baltini.

Its the retailers decision wether or not they accept the return, and as all items are quality checked before being dispatched this is why the return was rejected due to signs of wear.

Apologies that this wasn't the resolution you were looking for, but we hope you can resolve this with the retailer directly.

All the best - Lyst

Thumbnail of user allenw458
1 review
7 helpful votes
April 10th, 2023
Verified purchase

Lyst takes your order, and then declares that the return policy is up to the suppliers that they choose. When a mislabeled product was delivered [wrong size- see picture of two US ladies size 7 shoes], the supplier [*******@theeditldn.com], said they have a "no return" policy and we should have read that on their website. I guess we are supposed to be psychic and know from whom Lyst will be placing their order before Lyst places their order? How could we read the return policy if they don't tell us with whom they will be placing the order? We apologize for not being able to see into the future. Got F*&#@d for just over $200.00 US. Donated the shoes to charity. Only gave 1 star because "0" was not an option.

Tip for consumers:
Horrible - no returns, even if they ship the wrong thing.

Products used:
Shoes

Service
Value
Returns
Quality
Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hi Allen,

We're sorry to hear about the trouble with trying to return an item with the retailer.

Please feel free to reach out to us at customercare@ly.st for the details and to further check this with the retailer. One of our agents is happy to assist you in getting more details with the courier/retailer.

Looking forward to hear from you - Lyst

Thumbnail of user adewales3
1 review
2 helpful votes
October 12th, 2023
Verified purchase

I ordered a pair of shoes and I got an order number with a DHL tracking number, called DHL and was told I item has not gotten to them. I paid over $600 for the shoes and I wonder why give me a tracking number when the shoes have not gotten to the shipper.
Still on the issue

Tip for consumers:
I would prefer we get a phone number attached to your website

Products used:
Nothing yet

Service
Value
Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hello Adewale,

Thanks for bringing this to our attention.

Please feel free to reach out to us at customercare@ly.st and provide more details. One of our agents is happy to assist you in getting more details with the courier/retailer.

Hope to hear from you soon -Lyst.

Thumbnail of user gabrielj86
2 reviews
13 helpful votes
July 3rd, 2021
Verified purchase

I buy one item with secret salad and I pay £150 and I have not received the product lyst not answered to help me I'm very disappointed I'm not going to buy more from this company with lyst

Tip for consumers:
Secret sales

Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hi Gabriel - We're sorry to hear that you haven't had any updates on your order. We will be more than happy to help you with this. Can you please contact us on customercare@lyst.com and we'll look into this for you - Lyst

Thumbnail of user andrad20
1 review
1 helpful vote
December 1st, 2022

I placed an order on lyst and I'm still waiting for it, I've already paid, on royal mail it appears that it hasn't even been sent to them!

Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hi Andra, I'm sorry to hear that you haven't received your order yet.

Could you please reach out to us at customercare@ly.st so we can look into this for you?

Apologies for the inconvenience and we hope to hear from you soon.

Thumbnail of user williamr2191
1 review
2 helpful votes
February 6th, 2022

I have tried multiple times to return my coat. I explained getting the runaround Through emails back-and-forth. Waste of time, beware

Tip for consumers:
Beware. Stay away

Products used:
North face jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hey William,

Thanks for your review.

I'm so sorry to hear that you were not able to return your coat to the retailer.

Please contact me directly at customercare@lyst.com with the order number and we will be more than happy to investigate this issue.

Apologies for any inconvenience caused and hope to hear from you soon.

Have a great day,

Lyst

Thumbnail of user kimberlyo6
2 reviews
34 helpful votes
December 16th, 2023

I purchased a Prada handbag from Rhubarb & Lemon, and they sent me an obviously fake bag. They weren't even trying to hide it. The hardware on the bag was two different colors, one of the emblems was glued on upside down, and speaking of glue. The PRADA was glued on uneven, and you could see the glue under the letters. Rhubarb & Lemon then gave me the run around until they totally ghosted me and then Lyst gave me the run around and then ghosted me. I have currently opened a case with my credit card company. Stay far, far, far away from these two companies!

Tip for consumers:
They allow vendors to sell fake designer handbags and have no service to protect consumers.

Products used:
Designer handbags

Service
Value
Shipping
Returns
Quality
Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hi Kimberly,

I'm sorry to hear of the issue you've faced with your order.

I have checked from our system and I can see that Rhubarb and Lemon provided us an update that they have sent you an email regarding the issue with your order.

Could you please check your inbox for the email from Rhubarb and Lemon?

Kindly reach out to us at customercare@ly.st to further help you in sorting this out.

We'll wait for your email! Lyst.

Thumbnail of user janicel453
1 review
5 helpful votes
November 12th, 2021

Where's my order I never received that was purchased in September I was tracking my order to no avail

Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hi there,

Thanks for getting in touch.

I’ll be happy to assist you with this and sorry to hear that you haven't received your order.

Could you please send me your full name, the email address you used to place your order, and your LY order number?

If you don't have this information please check your bank statement for Klarna/Lyst and send over a copy including the reference.

I hope to hear from you shortly and again, apologies for the inconvenience caused.

Many thanks,

Thumbnail of user susank725
1 review
22 helpful votes
December 8th, 2019

They take your money before checking if they can source the goods. In my case they could not and l am £150 out of pocket. Whether l get it back remains to be seen but thank goodness l used a credit card with some form of protection..

Thumbnail of user susann246
1 review
30 helpful votes
October 27th, 2019

I bought a jacket that was being promoted with a 20% sale thru Lyst. Transaction was successful. Lyst canceedl the sale and informed me that the price is higher now so they will not honor it even though my transaction was made and confirmed within the sale period.
Lesson will only use them to research. Will buy directly. Who needs this headache? See attached confirmation.

Thumbnail of user cornelial21
1 review
2 helpful votes
May 2nd, 2023

I ordered the YSL blaze sunglasses from lyst on March 8,2023. Which indicated PREORDER for April 23, it would be shipped from EYE WEAR CLUB which I realized it's a scam site. I haven't recieved my order and it's now May 3... I reached out to lyst customer's service several of times and I reach out to EYE WEAR CLUB several of times and still I haven't recieved no tracking information or I still haven't received my purchase. I finally received an email a few days ago from Mon bolante from lyst customer's service to speed up the process to receive my purchase and still i haven't got my purchase. Then Anna pelay from EYE WEAR CLUB emailed me saying that my item will be shipped but still I haven't got anything. I emailed her back again for her to tell me that I have to wait until July 23 to recieve my purchase and this all a scam and for lyst to sponsor a scam site is not right or professional at all. I will report lyst and EYE WEAR CLUB to the better business bureau and I will report this matter to my bank navy federal and file a fraud dispute to get all of my money back! I'm very disappointed and I know to never order nothing from LYST or EYE WEAR CLUB NO MORE!

Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hi Cornelia,

We're sorry to hear about the trouble with the order you weren't able to receive.

Please feel free to reach out to us at customercare@ly.st for the details and to further check this with the retailer. One of our agents is happy to assist you in getting more details with the courier/retailer.

Looking forward to hear from you - Lyst

Thumbnail of user graceplove
1 review
0 helpful votes
August 31st, 2023

I recently purchased pair of Salvatore Ferragamo Giancini Loafers from LYST. The shoes were much too big so I reached out to the vendor to return them as per the return policy. The Vendor did not recognize the order number provided by LYST so I had to reach out to LYST to process the return. It took several weeks and a lot of back and forth with LYST to finally get return authorization. LYSTS kept sending messages saying the issues was resolved when it had not been (very frustrating). As soon as I received the return authorization and label I packed up the shoes and sent them off right away. Please understand that I had only tried the shoes on 1 time in my home on carpet. The cost to return the shoes was $35 through DHL. Well after more than 2 weeks, I finally received a message from LYST saying they would not accept the shoes because they were not in their original condition. They attached photos of tiny scuffs on the shoes claiming they were the shoes I returned. The TAG was still attached and hanging from the shoes in perfect condition. The photos they sent were definitely NOT photos of the shoes I returned but likely shoes from someone eles because I sent them back in perfect condition. Now they are sending them back to me and charging me $35 to return them a total of $70 loss (ridiculus and unfair). I regret not having taken pictures of the shoes before putting them in the box because I trusted the process. This company lacks integrity and when you are paying hundreds of dollars for a pair of shoes you expect the company to do good business and operate in integrity. Buyers Beware. Don't do it. Go straight to the manufacturer. It's not worth the hassle! I now will have to put these shoes up for sale just to get my money back! SHAME ON LYST!

Products used:
Salvatore Ferragamo Giancini Loafers

Service
Value
Shipping
Returns
Quality
Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hi Grace,

We're sorry to hear about the trouble with your return order.

Please feel free to reach out to us at customercare@ly.st for the details and to further check this with the retailer. One of our agents is happy to assist you in getting more details with the courier/retailer.

Looking forward to hear from you - Lyst

Thumbnail of user lsd1
1 review
8 helpful votes
October 22nd, 2018
Verified purchase

I paid to ship, a Y-3 shirt in the normal size I wear and it was huge. Then had to pay to ship back! I'll never order from here again

Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hello L. S. D

Thank you for the feedback,

I am very sorry to hear that you were unhappy with the service provided, and I apologise for any inconvenience caused.

Lyst is a Global Fashion Search Engine, where you can shop items from retailers all over the world.

Sizes differ between brands and retailers, we provide a general size guide on each product page.

We do However, understand your disappointment in the size guidelines and would like to assure you that your comments have been passed to the relevant team for their information.

If you have any other queries or questions I can help with, please don't hesitate to contact us at customercare@lyst.com

Many thanks, and have a good day!

Jenine

Thumbnail of user erl
1 review
11 helpful votes
June 22nd, 2018

Don't buy on them. They care more for their money than their costumers.
Unprofessional. Don't waste your time and money.

Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hi there,

Thank you for sharing your feedback with us.

I am very sorry to hear that you've not had a great experience on Lyst.

We work continuously to enhance and improve features on Lyst to offer the best service.

Please feel free to contact us at customercare@lyst.com, we will be happy to look into this further.

Best wishes,

Victoria

Thumbnail of user lindaj132
1 review
24 helpful votes
July 22nd, 2017

I bought a Tara Jarmon dress on Lyst.com, the dress came in huge and so I had to return it.
Instead of returning it to Lyst I had to return it to France to Tara Jarmon.
Tara Jarmon wanted it in the same packaging and lots of paperwork due to customs. It was not an easy return but I took it to my local UPS store and they helped me with it as it was shipping DHL. I did not have to pay for the shipping.
So a month goes by and no refund. I start to get concerned as this is $535. I contact Lyst.com and they say I have to
Contact Tara Jarmon in France. So I get on the Tara Jarmon website and fill in their inquiry form. I did hear back from them only to have them say they had never received the dress.
Back I go to the local UPS store and they give me a print out of the DHL tracking of that package which showed it was delivered and they had had it for over two weeks and it even had the time of day it was signed for.
Back to Tara Jarmon with the proof and I send it to them and after a few days they get back with me and say that they will send the refund.
So I wait and wait and they don't send the refund so I contact Lyst.com and the person emailing me says that Tara Jarmon never got the dress. So I send them the DHL paperwork and then after a few days they respond with we will forward this to Tara Jarmon.
So I wait and still nothing. So I start filling out the form in the Tara Jarmon website daily trying to get them to tell me about my refund.
I go back to my original payment of $535 and notice that Lyst.com did not withdraw the money. It was a Swedish company named Klarna.
So Lyst does the enticing, Tara Jarmon provides and Klarna does the banking.
So now I am back and forth with Klarna.
Bottom line, I did finally get my money back. Would I ever deal with Lyst.com again? No way!

Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hi Linda,

Thank you for your feedback here.

I am very sorry to hear you had a few issues with regards to your refund.

Lyst is a Global Fashion Search Engine, where you can shop items from retailers all over the world. Just to clarify, Klarna are our payment partner, you will see the names Klarna and Lyst on your statement.

As such, Lyst does not stock any items, instead your order is placed and packaged directly with the retailer who will fulfil the order and organise the delivery to you.

Once again I am very sorry for the confusion here and I apologise for any inconvenience caused.

We are glad to hear that you recived your funds. If you have any further queries please feel free to get in touch with us directly on customercare@lyst.com

Best wishes, and have a lovely day.

Victoria

Thumbnail of user clarac32
2 reviews
18 helpful votes
July 8th, 2017

I am doing everyone a favor by writing this review. If you are an online shopper, DO NOT buy anything from Lyst.com. The company allows retailers on their site like Stefaniamode.com that makes it very difficult for customers to return items.

I bought a pair of Vetements Levi's jeans for $880 USD. The color posted on the site was different. I reached out to both companies Lyst.com and Stefaniamode.com the same day that I received the jeans, letting them know that I wanted to return the jeans. It took two weeks for me to receive a response and an authorization to return the jeans, only after having to send them pictures (just to make it more complicated) proving that I had the item. In addition, it cost me $170 USD to ship the item back the jeans to Italy and I had to insure the package as you can't trust companies/sites like these.
I will write more reviews in any possible site about this site and the retailer and spread the word through social media, so if you are reading this please do the same and save others some money and the hustle.

Thumbnail of user customercarel
CustomerCare L. – Lyst Rep

Hi Clara,

Thank you for your feedback.

I am very sorry to hear that you've not had a great experience on Lyst.

Lyst is a Global Fashion Search Engine, where you can shop items from retailers all over the world.

As such, Lyst does not stock any items, instead your order is placed and packaged directly with the retailer who will fulfil the order and organise the delivery to you.

Please contact us at customercare@lyst.com and we will be happy to look into this further.

Best wishes,

Victoria

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Company Representative

Thumbnail of user customercarel
CustomerCare L.
Usually responds not within the first month

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