• Lyft

Lyft

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Overview

Lyft has a rating of 1.36 stars from 983 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lyft most frequently mention customer service, credit card, and phone number problems. Lyft ranks 14th among Car Sharing sites.

  • Service
    290
  • Value
    259
  • Shipping
    103
  • Returns
    119
  • Quality
    216
Positive reviews (last 12 months): 2.9%
Positive
7
Neutral
2
Negative
230
271
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So $#*! this service and their customer service people.
  • One day went by and then I find a charge of $50 being charged to my credit card for DAMAGES.
How would you rate Lyft?
Top Positive Review

“Fees”

Barb G.
12/4/23

So if you're 2 minutes late coming out they can charge you for it. If they are 2+ minutes late picking you up the price sure does not go down. As you're standing in the cold watching them turn around several times etc.

Top Critical Review

“Don't work for this scum of a black corporation. They don't care about anyone but themselves.”

Nathan S.
2/28/24

Don't work for this scum of a black corporation. They don't care about anyone but themselves. If you want to throw yourself into debt, Lyft is here to do that. If want to remove Lyft HQ, follow my name. We already have petitions to remove this unholy business from America. And we have more jobs than them. We have time and half after 40 hours and holiday pay, plus paid leave. You think about it.

Reviews (983)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (212) credit card (46) phone number (33) background check (14) cancellation fee (24)
Thumbnail of user nathanm754
1 review
0 helpful votes
March 22nd, 2023

I ride with left as a service that my health insurance provides (cigna) i ride to the fitness center most every day and my only complaints is if they do not find a driver for me right away they drop my request with out telling me. Well i still need a ride home. Is there a way to fix this kitchen?

Service
Value
Thumbnail of user natl47
1 review
0 helpful votes
September 18th, 2023

I had to switch to lift since Uber often cancelled my trips at the last minute when it's high demand. Lyft charged half the price of Uber. The drivers were all very friendly and I felt safe. Awesome service from Lyft with safety in mind

Service
Value
Shipping
Returns
Quality
Thumbnail of user sunnyd27
4 reviews
1 helpful vote
June 22nd, 2019

I've been using Lyft for a good 2 years now. Going to and from the airport, events and other places I want to go but don't want to hassle with finding parking or walking through acres of parking lot after I've arrived. Love the convenience of being picked up and dropped of right at the front door and I've had such nice experiences with meeting the most kind and positive Lyft drivers. I've been around for a long time and am glad there is a service like this now. Sometimes I am afraid to go here or there because I'm concerned I'll get lost but with Lyft I no longer worry and just go! One more thing... ** If you want to sign up with coupon code JODI******* you can get up to $20 off your first ride. **

Thumbnail of user jozazo17
2 reviews
0 helpful votes
September 17th, 2023

I started using Lytf after a few bad experience with Uber and the change worth it specially from the airport

Thumbnail of user stillirise2succeed
1 review
0 helpful votes
April 30th, 2023

I am a senior citizen waiting for local ACCESS yo be approved. Until then, I have to catch Lyft to get to work. I always order early, a driver pucks up. They get 3 minutes before arriving and then cancel. Not once, but it least three pick ups scheduled and three cancellations. That is unacceptable! There is no customer number to call and chat sucks! I am done with all share rides!

Thumbnail of user nichellew
1 review
0 helpful votes
October 9th, 2017

I've been using Lyft for years. I can say that 90% of my experiencr with them has been positive. Nice drivers and pretty good company. Will continue using the service.

Thumbnail of user julese5
2 reviews
6 helpful votes
January 28th, 2017

Lyft is the best thing ever! I've always had amazing drivers and an amazing experience. I highly recommend it. If you need a discount code, use "rideonjules"!

Thumbnail of user newy24
1 review
0 helpful votes
October 22nd, 2020

I have been using Lyft for about 5 years now in New York City and San Francisco. I cannot recall any issues with the driver, car, or the driver's driving skills. Never had any unsafe encounters either (I am female in her 30's).

Thumbnail of user pamelwatkins06
1 review
0 helpful votes
May 10th, 2023

Used to ride with Uber, now choose to ride with Lyft. Drivers are friendly, helpful and very professional. Plus a lot more reasonable in price, Highly recommend!

Products used:
Car ride

Service
Value
Thumbnail of user jamesj1341
1 review
0 helpful votes
April 5th, 2020

Downloaded Lyft's app and was easy, everything worked with no issues. Got picked up within 5 minutes, great driver then within 5 minutes got a ride back. No problems. I first tried to download Uber app many times over 3 years and couldn't get it to work so I'm happy with Lyft and will stay. I highly recommend Lyft.

Thumbnail of user leslieb319
1 review
0 helpful votes
February 21st, 2020

The folks that are supposed to be providing customer service are worthless at best! I asked for help in identifying the city a hacker was fraudulently using my debit card numbers to pay for high dollar Lyft rides. They gave me no help, and provided me with no information whatsoever! Seems to me they accept debit card numbers without the actual card, and they don't seem to bother to verify if the card numbers are being used fraudulently. They accept payment from criminals useing stolen debit card numbers! They did me like that, and they haven't helped me one bit by providing me any information to what city the hacker was using my stolen debit card numbers to pay for Lyft rides. Their customer service folks at the help desk are surely a worthless bunch!

Thumbnail of user quineshar
1 review
0 helpful votes
June 24th, 2022

I love Lyft. Lyft is wwwwwaaaayyyy better than Uber. The customer service is great, the drivers are great.

Service
Value
Shipping
Returns
Quality
Thumbnail of user starkdiane
1 review
0 helpful votes
April 29th, 2023

They rip off drivers. I have been ripped off mutiple times. They promise you $$ and don't deliver. They switch riders. They suck!

Thumbnail of user suzannec834
2 reviews
1 helpful vote
October 11th, 2023

Hello Everyone,
Wasn't expecting such a wonderful ride home from Hyundai on N.E. 2nd and 20th street. Mr. Luis is truly a gentleman, I wish him well in his endeavors. He is vey courteous, he doesn't speak English well but my Spanish is not to good either. We conversed anyway, what a bread human being.

Thumbnail of user terif20
4 reviews
2 helpful votes
July 17th, 2019

My dad's debit card was used fraudulently at this and other sites. Lyft did a quick investigation and determined it was fraud and refunded his money. (Grubhub refused to provide a refund after they determined it was fraud)

Thumbnail of user effl
1 review
2 helpful votes
February 25th, 2020

Where do I start? First, more times than not. The driver is always across the street or down the road. Everywhere but where Im waiting. It's not my service I live in a big city near main criss streets second I've never used luxury service through lyft but yet get charged or somehow charged it. I find as many miscellaneous charges as real charges. Mainly though you can never reach a real person. I've sent many emails only to get ignored. So if I had it to do over I would never ever use lyft again. Whoever these people are. They are crooks. I'm not even sure it's anything more than computerized. Like I said no one has proven different. #stayaway$

Thumbnail of user nicg5
1 review
0 helpful votes
March 7th, 2017

I absolutely love Lyft. They do a great job. They let you know about the cc holds. If I leave my valuables in a Lyft ride, I don't expect the driver to check behind m, because I'm adult and should be responsible for my own things, but I've had several drivers contact me and also return things that I have left in their vehicles at no extra charge. I have also entered wrong info into the gps, and they still get me where I'm going. As with any company, things can go wrong, but Lyft definitely does a great job trying to make sure everything runs smoothly.

Thumbnail of user kamw1
1 review
1 helpful vote
March 7th, 2017

Lyft is a great. The drivers are friendly, the rates are great and the support team is awesome. Although it's my responsible for making sure I have all of my things when I exit the vehicle, on several occasions I have left things in the car and my Lyft driver always returns them to me. As we know, technology can be flakey, but when there are occasional gps or app issues, the drivers confidently work around those. Yea, there is an authorization hols on your cc, but Lyft let's you know that upfront. Promo codes usually work well as long as they aren't expired. I love Lyfts love of community. Great job guys.

Thumbnail of user danielleg68
1 review
0 helpful votes
March 18th, 2018

There are few times in life where a complete stranger can touch your heart and win you over in just one sitting. Today I was lucky to have such an experience... AND A LYFT DRIVER AT MY SURPRISE! I ask myself how is it possible to undergo a Qualifying Life Event (QLE) in a matter of minutes? Maybe it was her comforting smile upon arrival that seemed to calm my anxiousness from running late. Maybe it was her radiating spirit that magically kept my two five year olds in a trance. Or just maybe it was her compassion exhibited when I reported my sudden emergency that prevented me from proceeding to my final destination. These things could very well be variables at question but it is factual that in unfavorable moments life throws us curve balls and even passing figures have the ability to leave their mark. Deirdre S. (RKW7650) this review could never be good enough. You are truly a prize.

Thumbnail of user jaredg11
105 reviews
139 helpful votes
August 18th, 2017

They made it right though and I am happy and that is the only momentary issue we have ever had, better prices than Uber too. Can be quite a bit cheaper than Uber actually.

Thumbnail of user georgem211
1 review
1 helpful vote
June 26th, 2017

Has lyft received complaints from their driver that their app was not working properly. Rides being canceled while they were driving the person who's ride was canceled on the app.
App saying no service in area? App freezing and so on, meaning losing rides and money because their app not working?

Thumbnail of user wilsont14
1 review
2 helpful votes
April 15th, 2015

For $5-7 you can get anywhere in San Francisco. That's a pretty good deal. I'm not sure when Lyft is planning to offer the service in other areas, but it's great.

Tip for consumers:
They also have Lyft Hot Spots which are always $5 which is pretty incredible too.

Service
Value
Quality
Thumbnail of user oscarn8
11 reviews
10 helpful votes
October 14th, 2015

I enjoyed the drivers and other passengers much more than Uber. Using the "Line" function it's very cheap too.

Service
Value
Quality
Thumbnail of user laurac154
Laura C.
2 reviews
3 helpful votes
April 20th, 2016

This is my favorite service! I prefer finding a trip on Lyft instead of going on a bus or a plane. First of all it's usually cheaper, second of all you can meet tons of nice people and have a nice chat during a trip.

Service
Thumbnail of user kimberlyt12
2 reviews
3 helpful votes
January 30th, 2015

Lyft has always been good to me. Their drivers are friendlier on average than Uber and the service doesn't seem quite so much out to take money from their customers.

Tip for consumers:
Lyft line is a good way to save money if you're not in a hurry.

Service
Value
Quality

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About the business

Rideshare with Lyft. Lyft is your friend with a car, whenever you need one. Download the app and get a ride from a friendly driver within minutes.

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