• Lyft

Lyft

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Overview

Lyft has a rating of 1.35 stars from 981 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lyft most frequently mention customer service, credit card, and phone number problems. Lyft ranks 14th among Car Sharing sites.

  • Service
    289
  • Value
    259
  • Shipping
    103
  • Returns
    119
  • Quality
    216
Positive reviews (last 12 months): 2.6%
Positive
7
Neutral
2
Negative
256
271
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So $#*! this service and their customer service people.
  • One day went by and then I find a charge of $50 being charged to my credit card for DAMAGES.
How would you rate Lyft?
Top Positive Review

“Fees”

Barb G.
12/4/23

So if you're 2 minutes late coming out they can charge you for it. If they are 2+ minutes late picking you up the price sure does not go down. As you're standing in the cold watching them turn around several times etc.

Top Critical Review

“Don't work for this scum of a black corporation. They don't care about anyone but themselves.”

Nathan S.
2/28/24

Don't work for this scum of a black corporation. They don't care about anyone but themselves. If you want to throw yourself into debt, Lyft is here to do that. If want to remove Lyft HQ, follow my name. We already have petitions to remove this unholy business from America. And we have more jobs than them. We have time and half after 40 hours and holiday pay, plus paid leave. You think about it.

Reviews (981)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (212) credit card (46) phone number (33) background check (14) cancellation fee (24)
Thumbnail of user nathans1086
1 review
0 helpful votes
February 28th, 2024

Don't work for this scum of a black corporation. They don't care about anyone but themselves. If you want to throw yourself into debt, Lyft is here to do that. If want to remove Lyft HQ, follow my name. We already have petitions to remove this unholy business from America. And we have more jobs than them. We have time and half after 40 hours and holiday pay, plus paid leave. You think about it.

Tip for consumers:
Yeah go $#*! your higher ups.

Products used:
The app

Service
Value
Shipping
Returns
Quality
Thumbnail of user lanthanum68
2 reviews
0 helpful votes
February 21st, 2024

I travel frequently for business. I took a trip vía Lyft to PDX airport and believe my keys were accidentally left in the drivers car. I was not allowed to call the driver directly and the driver never responded to my cha messages. The customer support team was not helpful at all and just seemed to try and pacify me. The did not help me get in contact with the driver and ignored several of my chat messages initially. I will not be using Lyft in the future due to the terrible customer service.

Tip for consumers:
Poor customer service

Service
Value
Quality
Thumbnail of user stevep46
2 reviews
1 helpful vote
February 15th, 2024

This service is nothing more than a virtual auction to see who will pay the most for a ride! We got tricked into clicking for a $10 per mile ride (all the other offers were much higher!). Then they kept changing the arrival time until it was eventually 75 minute wait while we stood on the curb! When we tried to cancel, it was too late.

Thumbnail of user paulinea53
1 review
12 helpful votes
December 24th, 2020

Well i was suppose to get 1000 bonus after 100 rides if i got them in 30 days, so i got them in 2 weeks, than instead they said i would get 250 and i never got that either. And my app quits on me. Its hard to get ahold of anyone. This company doesn't care about there drivers at all. I have all 5 star rating until today and my app stop working. And they decided to flag my account.

Thumbnail of user tinas1536
1 review
0 helpful votes
January 11th, 2024

I sent for a Lyft and had 4 different messages one on the way and the last the driver left. I'm standing outside of Forman Mills with my youngest. When I received the driver is here I'm searching and calling him then I received a message in 27 seconds the driver left. I paid almost $20 and Lyft wanna give me back $8.50. How could a business making millions have a need to steal like this. How can the government allow them to have no number for clients.i was so cold I text wrong but I meant I did screenshots the $18.99 Lyft took they only wanna give back $8.50.if they're allowed to do this we all fail ourselves so I'm going to the major station tomorrow to help others fight this. It would've helped if I was able yo speak with somebody about this but there are to many complaints on Lyft and nobody helps people screenshot all they're messages. They even have drivers that dont have their license renewed and having accidents. I personally know about this cause it was my sister thank God I was there to make her get & keep all that info. Lyft how much money is enough for you to loose. The law does not do a good job at keeping citizens safe. Hopefully a lawyer will find this message and reach out to shut them down. They love complaints here but who helps

Tip for consumers:
Only if helping others is an option

Products used:
This doesn’t apply to Lyft

Service
Value
Shipping
Returns
Quality
Thumbnail of user keema.bmore.sb
1 review
0 helpful votes
March 10th, 2024

I was in a Lyft leaving the hospital with my child, while riding the driver kept texting and driving. Red flag number one because I've never had that happen in a Lyft. When I noticed we were going the wrong direction I reiterated to the driver where we were supposed to be dropped off, he just kept saying no and showed Me a picture of a man on his phone and said "my friend, my friend" I yelled at him to stop and let us out! I was so freaked out especially with a young child with me. Lyft customer service offered no support, they kept messaging me from what was obviously an automated help chat, because they give you basic robotic response asking the same questions. It was bizarre and I felt so unheard. I will never use Lyft again. Uber here we come haha

Value
Thumbnail of user carissab90
1 review
0 helpful votes
February 14th, 2024

My sister told me of Lyft. I began using it I thought it was good at first until automatic payments were being taken from my bank account by them and I wasn't even using their service. I uninstalled and unsubscribed, my bank had to freeze activity on my account because Lyft would not stop taking money for me. No customer service line also. Big scam, I'll stick with Uber.

Thumbnail of user maryannc167
2 reviews
0 helpful votes
February 17th, 2024

Charged 63 dollars for a 4 mile drive! F Lyft. What else is there to say? Stupid, absurd charges.

Thumbnail of user marriedfemme
1 review
1 helpful vote
March 7th, 2024

On 3/6/24 a Lyft driver took us home while under the influence. Ran two red lights. No Lyft response

Service
Value
Quality
Thumbnail of user myah32
1 review
0 helpful votes
February 20th, 2024

So this crackhead $#*! named wanda came acted like she picked me up an also acted like she dropped me off at my destination aswell i told lyft she never came but they wont refund me smfh i did message her if yur in Columbia sc do not ride lyft and do not accept a ride wit a $#*! named wanda. Thats some crackhead $#*! $#*! to do WANDA!

Thumbnail of user elained494
1 review
0 helpful votes
February 2nd, 2024

Do not ride with a Charles from Philadelphia. Stole my phone that was left behind and even Lyft(employer) cannot contact him. MIA! And good luck with customer service...since it is non existent! Charles in the are of Fairmont, Philly and west deptford nj. I was told by lyft to contact authorities... What does that tell you.

Service
Value
Shipping
Returns
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Thumbnail of user berniceedmonson32
1 review
0 helpful votes
January 3rd, 2024

I order a ride with lyft the driver doesnt say your in the car. U take your ride in under 5 mins and your still charged a extra fee and your already at your home. I disputed it for them to still charge me. My boyfriend uses lyft for work and at least once a week they charge him for a extra ride and never give him his money back. You all need a person to take complaints and we want all out money back you all steal extra fees based off your drivers saying we are still in the vehicle or we took linger then the 5 mins to return back to the car. Bad business all the way you need to fix this problem. Tired of being charged extra off your drivers inability to say we in and out there vehicles to be paid more.

Tip for consumers:
This happens ant least once a week with myself or boyfriend them holding fees and not returning them or over charging for the ride if its a return trip to your destination even if its within the 5 mins they give you to take care of your business before your left or charged another charge but if its within the 5 mins they shouldn’t be allowed to upcharge for a ride you took

Products used:
A ride through lyft

Service
Thumbnail of user dustink161
1 review
0 helpful votes
January 7th, 2024

I tried and tried to get a good enough picture of my registration and nope. They never excepted it. Over and over for days. Uber on my 1st attempt passed my registration photo. Lyft is just so difficult it sucks. Never try and work with these people. No help no assistance no nothing. Just kept telling me to send it again and again

Thumbnail of user traceys615
1 review
2 helpful votes
October 24th, 2023

I have been with Lyft for over 4 years. I have a Rating of a 5-star customer. I run a business in Florida, and I am highly upset that my last ride I did not tip because of several reasons. The driver before him got lost and never answered my messages on where he was at several times and then drove off but still charged me anyways. When I wrote a bad review on both of these drivers. One of them made false accusations and now they deactivated my account. Be AWARE OF THIS SHADDY COMPANY.

Thumbnail of user linettej
1 review
7 helpful votes
March 8th, 2020

The driver never picked me up from Walmart. But accepted the ride and drove close by my home to appear as if he did. It took the money off my card although I never got in his card. And when I called to confront the drive for what he had done he hung up the phone on me. I called the company and they have yet to give me a refund or do anything to the driver for leaving me stranded but taking my money. Below is the guy picture

Thumbnail of user jennleigh737
1 review
1 helpful vote
January 6th, 2024

Horrible, hacked, overcharged, rude Middle Eastern, horrible no show or wait hours for less than 6 miles away, mos5 expensive crap ever, driver got lost, and robbed me in Nola, never again, I'd rather walk, bus. Spent over $350 and never refunded, charged me cancelation fees for them never showing up, no customer service, all in Cali no wonder

Thumbnail of user billt186
1 review
0 helpful votes
January 19th, 2024

I left my iphone in a Lyft car. Within an hour I got on the Lyft website to report the lost item. Lyft is in constant contact with its drivers, so this should have been an easy procedure. After an hour, I called. Emma took my info. Several hours later, no word. There was no way to get an update on my original request, so I put in another. Lyft sends you an automated response acknowledging they received the request, but no one actually responded with anything substantive, like attempting to contact the driver. The next day I called again. Evangeline took the same info, but made no reference to any previous request or telephone call, even though she had my account info. Four days pass and no substantive response from Lyft. I submit a complaint to the Better Business Bureau, within hours I receive a call from the driver, who told me that he only received one call on Thursday, (incident was on Monday). He had put the phone aside and figured that someone would contact him about it.
Then, to top it off, Lyft told the BBB that they had been trying to contact the driver all week. You can find the full detail at BBB Complaint ID: *******.
I am still trying to figure out why Lyft would go to so much trouble to be that uncaring about its customers. Maybe since they are out of San Francisco, and people don't care enough to even clean the streets, why should Lyft employees care about anything? This is what happens when a country rejects God.

Tip for consumers:
Don't use Lyft

Products used:
None

Thumbnail of user heathers2426
1 review
3 helpful votes
November 13th, 2023

This company has gone downhill quickly. They have charged my card for services never signed up for nor authorized and you cannot reach them via phone. They want you to email for which on the past 2 weeks I've been passed off to 7 different people whom none helped or even attempted it. I'm going back to real taxi drivers.

Products used:
None

Service
Value
Thumbnail of user rrcarp3
1 review
0 helpful votes
March 8th, 2024

Why do y'all charge me $60 sometimes $80 to go down the street? When usually it's about 15. 17… and I have to have 3 more words for my complaint to be submitted like dang, ion got a lot to say but that's wild and a proves my point

Value
Thumbnail of user markg1197
2 reviews
7 helpful votes
January 3rd, 2020

Tried to use once and connection kept failing so we Ubered. Weeks later got fraudulent charges from 2,000 miles away from my home. Fortunately my credit card company charged it back even after Lyft DISPUTED it. Apparently fraudulent charges are common on this insecure app as is also supported in the many of the negative reviews here. I have not been able to log back into my account to try again and emails to their support group are not answered.

Thumbnail of user kamalaj1
1 review
6 helpful votes
October 2nd, 2020

I am officially boycotting LYFT
They charged me a $100 damage fee for a ride my son took home,
Claiming he caused scratches to the leather interior, the photos
They sent immediately after the ride, one of them appears to be daylight
When his ride was at night. They refuse to talk to me other then via email
And refuse to address the daylight photo. They are possibly blaming
My son because he is a teenager and apparently Teen rides are not permitted on their platform yet they make no attempts to deny that service because thousands of parents have been shuttling kids and teens on LYFT for years. So corrupt! Cheats and Liars! Bad Business

Thumbnail of user myrtham2
1 review
1 helpful vote
December 27th, 2023

Lyft likes to steal money from its consumers! I had a ride for this weekend during Christmas and Lyft put an extra hold as an additional charge on my account for those two charges as one! They refunded me partial that amount and charged me again! They have 33 dollars of my money that they stole! Please do not use Lyft they are thieves! I already contacted fraud! I even have proof $#*!ing thieves!

Service
Value
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Quality
Thumbnail of user troyj207
1 review
1 helpful vote
November 24th, 2023

Driver took his own route and caused me to miss my flight. The flight charged us $200 to catch the next flight and the Lyft agent said as long as we got to the airport is all that mattered and refused to assist us in our money back or anything. I hate Lyft. This is why I always caught Uber. The customer service is wayyyy better.

Service
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Thumbnail of user role6749
3 reviews
1 helpful vote
January 15th, 2024

I'd called my Medicaid provider for medical transportation. They couldn't even tell me who was supposed to come get me. I'd had just a general time frame, then no one showed up until maybe fifteen minutes later and left while I was on the phone, only to find out it was somebody from Lyft. I had no number for Lyft, only found out what kind of vehicle to stand around in the frigid cold for at the last minute. Lyft tried to send back the same driver, who'd cancelled to pick up his Kid from McDonald's, the second they'd sent cancelled as well. An hour after my appointment was scheduled for their messaging system had still been attempting to summon a driver. The doctor's office was already closed by that time, and they only give you a ten- minute window to be late before they'll refuse to see you anyhow. Had to cancel and reschedule. Made the breakdown of my car just that much more difficult. They let the drivers cherry- pick whoever or not to pick up. Perhaps just because the fare would be less. Thanks piles, Lyft! Never again...

Tip for consumers:
Poor communication. I'd been told that Lyft would have told me who and in what the driver would be in when they were on their way.

Products used:
None. Never made it to my appointment.

Service
Value
Quality
Thumbnail of user davidw6885
2 reviews
2 helpful votes
December 20th, 2023

Twice now, when booking a ride the app will go on FOREVER trying to find a driver. This goes on sometimes for several minutes. By the time they find a driver, you should have been to the destination based on the arrival time estimated in the menu before selecting the ride type. On two occasions now while the app was searching for a driver I have cancelled the ride only to find that the Pending charge on my account was processed and charged. And you might as well forget about disputing the charge in their app because it'll be denied every time saying that the ride took place. Bull$#*!! I'm deleting the Lyft app for GOOD!

Products used:
N/A

Service
Returns

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