Lyft

Last month, I left my phone in the back of a Lyft and noticied my error immediatly, but the driver drove away. My wife called my phone and the driver answered, but hung up and never answered it again. I contacted Lyft support several times over the past month but nothing was done.

My phone is critical to me because I'm a very sick person, I have no reliable way to communicate with my doctors, and I'm I cannot afford a new one. I have the driver's name, car model, and liscence plate number, and I conveyed this to Lyft support, to no avail.

I left my iphone in a Lyft car. Within an hour I got on the Lyft website to report the lost item. Lyft is in constant contact with its drivers, so this should have been an easy procedure. After an hour, I called. Emma took my info. Several hours later, no word. There was no way to get an update on my original request, so I put in another. Lyft sends you an automated response acknowledging they received the request, but no one actually responded with anything substantive, like attempting to contact the driver. The next day I called again. Evangeline took the same info, but made no reference to any previous request or telephone call, even though she had my account info. Four days pass and no substantive response from Lyft. I submit a complaint to the Better Business Bureau, within hours I receive a call from the driver, who told me that he only received one call on Thursday, (incident was on Monday). He had put the phone aside and figured that someone would contact him about it.
Then, to top it off, Lyft told the BBB that they had been trying to contact the driver all week. You can find the full detail at BBB Complaint ID: *******.
I am still trying to figure out why Lyft would go to so much trouble to be that uncaring about its customers. Maybe since they are out of San Francisco, and people don't care enough to even clean the streets, why should Lyft employees care about anything? This is what happens when a country rejects God.

Stopped using Lyft in 2020 due to ongoing problems with intoxicated drivers and drivers refusing rides to me as a disabled rider Lyft has always failed to fix the problem I gave them a try again and noticed that are even worse Limited availability of old and dated cars, intoxicated drivers, drivers that do not speak English, Lyft is charging you a cancel fee when the driver cancels (they make you sweat to refund) Unsafe rides This is a spot that is overstaffed with managers, directors, CEO, vice presidents and is abusing drivers and riders Do not understand how are they still on business

Past several times I have tried to use Lyft, the Car gets a couple minutes away, then drives off after waiting 40 plus minutes and after setting up rides 12 hours in advance. I have come minutes away from missing 2 flights because of this Nonsense! Lyft Customer Service Sucks, because there is NO CUSTOMER SERVICE to contact for such actions. The only actions they support are if you actually get picked up. Use UBER, less NONSENSE.

Drivers are not paid adequately when rides are cancelled due to no show! Drivers should be paid at least half the money when riders cancel or don't show after driver has arrived for pick up I am a 5 star driver that they just lost because of this issue! Time to try Uber and see if they handle their drivers better because as long as Lyft gets theirs they don't care if they pay you well below what it cost you to go do the ride that was cancelled and all their support does is apologize like that apology is helping pay bills and for gas and time wasted NEVER DRIVING FOR LYFT AGAIN…… This is why the good drivers quit

Lyft is consistently canceling rides! I will no longer use Lyft and will start using UBER. I use Lyft for my son to catch rides from his football practice and every time they will send a ride and 3 minutes out they will cancel and send another ride that 10 minutes away! It's so annoying and such an inconvenience! Like why even send the ride! UNPROFESSIONAL TRASH!

Safety alert: Lyft driver in DC 6/25 drove erratically, was clearly lost until I put address in MY GPS, drove through a stop sign and straight through an intersection from the left turn lane and I made him stop before we reached my destination because I felt unsafe. But Lyft only offers $5 discount and a lot of canned BS about taking safety seriously. Customer service not their business model apparently - guess they aren't operating in the 21st century. I can't wait for Alto Rideshare to come to more cities.

I've used Lyft three times in the past 24 hours. Part of my medical insurance 'benefits'. Two of the drivers drove SO FAST that they were speeding past the normal speeding morning commute drivers. With one driver, we narrowly escaped an accident -- and it would have been my driver's fault. I AM NOT NEVER USING LYFT AGAIN. NEVER.

Let me start by saying I ALWAYS leave a tip. UNLESS I HAVE AN ISSUE.
I took a ride 5-7-21 I started with a tip then after the ride I decided not to give one. I paid my FARE. You can't force me to tip!
Lyft TOOK MY MONEY WITHOUT MY PERMISSION ANYWAY ALMOST 2 YEARS LATER. Needless to say I won't be riding with them again and IF by chance I HAVE TO I will not tip another of lyft's drivers EVER AGAIN!

Horrible, Horrible, Horrible! First time Lyft user. Seeking ride from White Plains Airport, NY to northern NJ - 35 miles. Price was $30 lower than Uber. Lyft took 5 minutes to assign driver who cancelled the trip several minutes later. Several minutes later another driver accepted the assignment and cancelled the assigned trip. This happened 12 more times and continued for 1hr,40 minutes until I cancelled and chose Uber. Took Uber about 5 minutes to show up with no problem. Nice Uber ride and driver. Absolutely no comparison. No way to contact Lyft and inquire why all the cancellations. If the driver doesn't want to drive out of state why were they given the trip to accomplish. NEVER EVER WILL I ATTEMPT TO USE LYFT AGAIN. 0 points of satisfaction.

So for the last 2 months every time my girlfriend uses Lyft, it gets charged on my card. I have never used my account on her phone or used my card in her account.
We have deleted all payment methods off her account and the issue was still not fixed.
I contacted Lyft customer support to try to solve this. They basically told me I should fix the issue with my girlfriend and they would block her account until we "sorted things out"
I told them this was an awful solution as I just needed them to check why her account was charging my card and to fix it, one would think it should be an easy fix, but apparently Lyft staff is set on being morons.
One week after being told I was basically $#*! out of luck they stopped replying to my emails altogether, I tried calling them but after being on hold for 2 hours I gave up.
My girlfriend used Lyft on a daily basis but after this experience we're moving on to Uber and never looking back. I didn't even want my money back for what is over $200 in charges. I just wanted this fixed, but Lyft clearly doesn't give a rat's $#*! about their consumers.

Dangerous Situation: There Were Two People Waiting In The Car.
Instead of just the driver, two people were waiting for me in the Lyft car.

Around 10:20 pm called a Lyft ride.
Went to get in the car. Saw that instead of just the driver: Lorenzo, there was a second person sitting in the car.

Immediately went back inside the building and called the driver. Said I was not getting in a car with two people. Told him he needed to cancel the ride. He didn't apologize, said an unfriendly: ok. He sped off without canceling the ride.

I messaged him + Lyft about two people being in the car. Eventually he canceled the ride.
Lyft can read the messages, but they did not react at all.

This was a dangerous situation.
If you use them, be careful! Next time the 2nd person might not be visible from outside the car.

The other day my friends and I ordered a Lyft and entered the vehicle with a dessert. The driver was well aware that their was a food item in the car and didn't seem to mind it. However, 2 days later I received a notification that Lyft charged me $50 for a small amount of sugar that accidentally fell on the seat. I immediately called the company to dispute this charge as it should not cost $50 to clean a small amount of sugar off of a seat. The operator on the phone agreed with me that it was a high charge for the circumstance and filed a report so that it can be investigated. But, 3 days later I received an email saying they will not be refunding my money as they felt the charge was accurate. Long story short, my friends and I will never use Lyft again as we received terrible customer service from a company that seems to only care about making as much money as they can by charging people for petty things. I do not recommend anyone ever use this company! Uber is definitely a lot better!

EVERY TIME I TRY TO RIDE WITH LYFT ITS A SERIOUS PROBLEM, EITHER THE DRIVER IS STARTING THE RIDE BUT NOT ACTUALLY COMING, IM WAITING 20 mins on one driver then ALL OF A SUDDEN SWITCHING TO A 7min AWAY DRIVER, THEY WILL DROP YOU OFF AND NOT COMPLETE THE RIDE, THEY WILL TRY TO GET YOU TO CANCEL AND START ANOTHER RIDE.
I will WALK on TWO toes for THREE days before I EVER recommend or ride with Lyft AGAIN!
I'm so pissed I can't even type correctly. We need a petition to shut this MESS down.