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Claim Your BusinessLuxury Parlor has a rating of 1.27 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Luxury Parlor most frequently mention credit card, customer service, and live chat problems. Luxury Parlor ranks 798th among Cosmetics sites.
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Just wanted to let you know I appreciate your quick shipping! I placed my order on a Thursday and received it Monday. Thanks so much, I will definitely be ordering from you again!
I purchased an item, and to this day I still have not received it even though my card was charged the same day of purchase! No response EVER from the company's customer service people despite my repeated emails and messages! Do Not Buy from!
Placed my order 24th December 2010. One month later, no news/no product. Phoned them, no reply/response. Sent email to cancel order because my credit card had not been charged yet. No response to this either. Two days later, credit card was charged. Canceled c/card because of bad reviews, just to be safe. Decided to wait another month to see if product will arrive, before filing fraud claim. A day later received email with tracking number, few days later parcel arrived. Great product, new in sealed box. Wonderful! BUT, due to bad customer service, no response to email or phone calls - won't do business with them again.
This website is not a scam however I would NOT try to order from here again. One your products will not arrive on time and two it seems after reading all these reviews most of the items are ALWAYS on "back ordered" (including mine) Thankfully I received an email about my order saying that it was on back order and that I had 2 options: I could wait and have my item shipped once it became available OR go ahead and cancel my order. I went ahead and cancelled because 2 weeks had already gone by and I am considered lucky that my debit card was NOT charged yet. If this website was a "scam" they would not have given these 2 options. Thankfully I was not charged and able to cancel my order on time. Never again will I try to shop on this website again.
I've ordered from Luxury Parlor three times over a period of 3 years following a friend's recommendation and never had a problem until my last purchase. In fact, unlike other reviewers, my orders didn't take too long to arrive and all seemed to be fine until then (I only ordered Kerastase products, btw).
Then after my third order, I became very suspicious that the shampoo I got was counterfeit b/c the smell was clearly different from the same shampoo I tried at my sister's place (who bought hers from a salon). I decided to do some research, but unfortunately didn't really find any conclusive info that the company was a scam.
I can't proof the product was counterfeit but the sign that something was fishy is that the serial number was cut off from the bottle to clearly avoid me trying to track where it came from. I hadn't noticed that at all in my previous products (never cared to check), but then this time I decided to check the other products I bought on that last order and they also didn't have serial numbers, so I throw them all out.
Perhaps not all their products are fake but I advise you to stay clear from it unless they prove they're an authorized seller. They might be simply re-selling products from sketchy vendors w/o much regulation (and not purposefully conterfaiting products per se). So how can you be sure products are not stolen, contaminated or expired? I guess I was lucky before b/c the previous products seemed to be totally fine until this last order. Again, I have no proof they're a scam but figured would be helpful to tell my experience so people are aware of the risks and know better when buying this stuff online.
You should watch this video from Karastase's website. It's definitely worth paying the extra money to ensure your product is real and that you're getting it from an authorized retailer. It's easy to get allured with the good prices, but be careful and get educated. I was naive enough to not get informed before:(
http://www.kerastase-usa.com/_en/_us/conso/services/consumer_alert.aspx
Hope this helps!
We sell professional discount hair care products, best skin care products, such as Kerastase, Aveda, Moroccan Oil, Bumble and Bumble, Brazilian Blowout and more online
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