• Luxon Eyes

Overview

Luxon Eyes has a rating of 2.91 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Luxon Eyes ranks 36th among Sunglasses sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    2

What reviewers want you to know

Positive highlights

  • I was a bit surprising to find that I would have to pay $30 in import taxes although they did inform me of this.

Critical highlights

  • I bought sunglasses from this place and i would not recommended it not even my worst enemy!
How would you rate Luxon Eyes?
Top Positive Review

“Initially the company was conservative by telling me...”

James W.
5/14/12

Initially the company was conservative by telling me there would be a wait of 15-20 working days as the sunglasses were not in stock. However, much to my surprise the sunglasses arrived in only 6 working days from Italy to Melbourne, Australia. The sunglasses are 100% legitimate, coming with Burberry case, cleaning cloth and standard info. Additionally, prices were about half my quote at a well known Australian retailer. Strongly recommend this site.

Top Critical Review

“Be ready for hidden international shipping fees!”

Leigh O.
2/8/17

Bought jimmy choo sunglasses with free shipping. After receiving them, I received a $33 bill from FedEx. Contacted the company listed as the payee on my PayPal account. They were nice at first but then quickly changed their tune when they saw I purchased through LuxonEyes. Tried to contact luxoneyes through their "contact us" form. No such page. Nowhere in any of the paperwork is there a mention of these fees. Let the buyer know of this fee so they can make an informed decision. Also, the sunglasses came in a case that is meant for regular jimmy choo glasses and not the sunglasses case. I have other jimmy choos so know this isn't right.

Reviews (34)

Rating

Timeframe

Other

Reviews that mention popular keywords

import taxes (3) sunglasses (16)
Thumbnail of user jamesw47
1 review
3 helpful votes
May 14th, 2012

Initially the company was conservative by telling me there would be a wait of 15-20 working days as the sunglasses were not in stock. However, much to my surprise the sunglasses arrived in only 6 working days from Italy to Melbourne, Australia. The sunglasses are 100% legitimate, coming with Burberry case, cleaning cloth and standard info. Additionally, prices were about half my quote at a well known Australian retailer. Strongly recommend this site.

Thumbnail of user sevam
1 review
0 helpful votes
June 7th, 2015

After reading the recent reviews for Luxoneyes on this site I was wary of buying my sunglasses from them. Paying $280 for Tom Ford sunglasses that were sold for $480 at the closest Sunglass Hut seemed too good to be true, but I decided to risk it and I was not disappointed.
For starters, the sunglasses are authentic. There's no question about this -- I'm positive that the people who are whining about getting "fake" sunglasses are just being paranoid. The other complaints that I saw were that it takes a while to deliver and that there are "surprise" shipping fees. I live in Canada and it took about two weeks to deliver, and import taxes were approximately $50. It's not perfect, but they're shipping from Italy so I can't say the taxes or the wait time was a surprise.
In total I ended up paying $350 for a pair of $480(plus tax) sunglasses, and I'm pretty happy about that.

Service
Value
Shipping
Quality
Thumbnail of user jessicaf3
1 review
4 helpful votes
May 6th, 2013

Ordered it May 1,2013 receieved it May 6,2013. No problems at all. Answered my email, fast shipping (love FEDEX early morning deliveries) and authentic sunglasses. If the sunglasses you ordered is not available it will take long to ship but they will inform you about it. I'm not sure if I need to pay extra for FEDEX overseas shipment, I hope not (crossing my fingers wink) I will definitely order from this site. Thank you for a hassle free transaction! :)

Thumbnail of user sweetanap
1 review
4 helpful votes
August 2nd, 2013

Excellent, prompt service. Have made 3 separate purchases to date and have been extremely happy with sunglasses purchases. They are the real deal, authentic, great quality sunglasses at a great price. Sunglasses only took approx 8-10 days tops to arrive from Italy to Melbourne :)

Thumbnail of user lanaa2
1 review
6 helpful votes
September 15th, 2013

I have ordered over 6 pairs of sunglasses from this site. The shipping is never more than a week and the sunglasses are very nicely packaged. The last pair of sunglasses I ordered were sent in the wrong colour, however I did not make a fuss of it as the customer service is always super. I see people write comments about additional fees, but whats an extra $20 when you're saving so much on retail price? The ONLY online shop i will ever purchase sunnies from. I think Otticant and luxoneyes are the same company btw. Exceptional!

Thumbnail of user angeloc11
1 review
2 helpful votes
January 8th, 2013

I would recommend Luxoneyes after my experiences purchasing Ray Ban and Prada Sunglasses.
The sungalsses arrived within one week from Italy to Australia and the friendly staff followed up promptly with tracking numbers for the fedex delivery and follow up emails to ensure good service to my door.
Well done, I will be buying agian.
Angelo

Thumbnail of user jenniferd9
1 review
6 helpful votes
May 18th, 2012

I have a fetish for designer sunglasses. I was happy to find a sight that could save me some $. Ordered my Prada glasses Tuesday, May 15th before 12pm EST, and received them Friday, May 18th before 12pm EST. I have no questions in regards to authenticity. This is not my first pair of Prada glasses. Customer service was outstanding. Email replies were very timely. I will definitely shop Luxoneyes in the future.

Thumbnail of user chances6
1 review
1 helpful vote
July 27th, 2013

I originally trusted this site because they were prompt to answer any questions I had (MANY) and they were super friendly. These were my first pair of designer sunglasses and I wanted to be careful because I knew it was a lot of money to spend if they turned out to be fake. I received my order after only about 5 or 6 days and it was carefully packaged. I was a bit surprising to find that I would have to pay $30 in import taxes although they did inform me of this. (not in the most strait-forward way but nonetheless) I am pretty sure that my sunglasses are authentic, acording to the research I've done, but have yet to visit a registered dealer to confirm. Very happy with my purchase from this reliable site.

Thumbnail of user bubblyg
1 review
1 helpful vote
March 19th, 2012

I ordered a pair of BVLGARI sunglasses from this website, I received them within 5 days, they have a great customer service and they deliver with Fedix which is great.
They answered every email I send. I love my new sunglasses and I will definitely order from them again. I recommend this website to everyone, and I can not wait to order from them again

Thumbnail of user mathewc8
1 review
4 helpful votes
September 27th, 2012

Service was quick - delivered from Italy to Australia in 5 days from order, Fedex website tracking lets you see exactly where your package is (mine went from Italy to France to China to Singapore to Sydney and finally up to the Gold Coast). The product was perfect and totally legitimate.

Thumbnail of user amyj5
1 review
7 helpful votes
September 25th, 2011

Great and prompt service. Delivery within a week from Italy to Australia. Returned an item and purchased another colour very easily. Cant wait for my next purchase. Definitely recommend!

Thumbnail of user kated
1 review
2 helpful votes
January 23rd, 2011

Gosh, my experience couldn't have been better. Great communication, tracking order sent straight away and order arrived within days (from italy to london). Everything about them seems authentic - certificate, cases, box, etc.

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Fashion Designer Sunglasses and Eyeglasses from the 2018 Collections. Brands include sunglasses by Cazal, Dita, Linda Farrow, Mikyta and much more.

Company Representative

Thumbnail of user cristina
cristina -.

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