• Luxon Eyes

Overview

Luxon Eyes has a rating of 2.91 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Luxon Eyes ranks 36th among Sunglasses sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    2

What reviewers want you to know

Positive highlights

  • I was a bit surprising to find that I would have to pay $30 in import taxes although they did inform me of this.

Critical highlights

  • I bought sunglasses from this place and i would not recommended it not even my worst enemy!
How would you rate Luxon Eyes?
Top Positive Review

“Initially the company was conservative by telling me...”

James W.
5/14/12

Initially the company was conservative by telling me there would be a wait of 15-20 working days as the sunglasses were not in stock. However, much to my surprise the sunglasses arrived in only 6 working days from Italy to Melbourne, Australia. The sunglasses are 100% legitimate, coming with Burberry case, cleaning cloth and standard info. Additionally, prices were about half my quote at a well known Australian retailer. Strongly recommend this site.

Top Critical Review

“Be ready for hidden international shipping fees!”

Leigh O.
2/8/17

Bought jimmy choo sunglasses with free shipping. After receiving them, I received a $33 bill from FedEx. Contacted the company listed as the payee on my PayPal account. They were nice at first but then quickly changed their tune when they saw I purchased through LuxonEyes. Tried to contact luxoneyes through their "contact us" form. No such page. Nowhere in any of the paperwork is there a mention of these fees. Let the buyer know of this fee so they can make an informed decision. Also, the sunglasses came in a case that is meant for regular jimmy choo glasses and not the sunglasses case. I have other jimmy choos so know this isn't right.

Reviews (34)

Rating

Timeframe

Other

Reviews that mention popular keywords

import taxes (3) sunglasses (16)
Thumbnail of user leigho7
1 review
3 helpful votes
February 8th, 2017

Bought jimmy choo sunglasses with free shipping. After receiving them, I received a $33 bill from FedEx. Contacted the company listed as the payee on my PayPal account. They were nice at first but then quickly changed their tune when they saw I purchased through LuxonEyes. Tried to contact luxoneyes through their "contact us" form. No such page. Nowhere in any of the paperwork is there a mention of these fees. Let the buyer know of this fee so they can make an informed decision. Also, the sunglasses came in a case that is meant for regular jimmy choo glasses and not the sunglasses case. I have other jimmy choos so know this isn't right.

Thumbnail of user adamh69
1 review
3 helpful votes
April 14th, 2016

Save your money and buy from a US vendor. My order was wrong then I learned it would cost $70 to return it and I received a bill for $30 in customs charges from fed ex that was not disclosed by the website. Horrible company.

Thumbnail of user carlosc41
1 review
12 helpful votes
April 30th, 2015

I bought sunglasses from this place and i would not recommended it not even my worst enemy! They sold me some sunglasses that were fake and when I sent them back what a nightmare to get my money back! Beware do not order from here! I wasnt even sure that they were really going to issue me a refund which thankfully they did after 20 emails back and fourth it took like 2 1/2 months to settle this ordeal!

Thumbnail of user sk170
1 review
8 helpful votes
January 11th, 2014

Very unhappy with this website. Ordered very expensive glasses, waited for over a week, contact them, they admitted, that item is not shipped yet. I wanted to cancel, it took them a while to get back to me, and they offered 5% discount - lol. So far, they charged my card 2 weeks ago now, no glasses, no service. VERY SAD and wasted of time web site. Will cancel this order, and try to stay away from them!

Thumbnail of user carolv17
1 review
2 helpful votes
November 17th, 2015

Ordered a pair of frames for $399.00. Frames arrived in magnificent box. Upon opening the box, I noticed a plastic sleeve was missing from one of the side ear pieces. I tried the frames on & they were so stretched out they immediately slid down my nose. These were supposed to be brand new, they were not, the frame was very stretched out. I was charged $31.92 for a re-stocking fee, plus I paid the return postage of $13.45. I asked to be credited the re-stocking fee, they would not. They would rather lose a customer. I order many items (including 9 pairs of eye glass frames) on line, & have NEVER been treated so poorly as Luxoneyes treats their customers. I would never purchase a thing from them again.

Thumbnail of user beths40
1 review
5 helpful votes
July 29th, 2015

DO NOT order from Luxoneyes, especially if you live in the USA, or another country besides Italy. The process of getting my glasses was very quick. I purchased them on June 14th. It only took about 3 business days to receive, which was great. However, once I realized the frames did not fit my face, I started the return process which still has not been resolved (it's July 29th), and probably won't be for god knows how long.
In general, sending back an item through customs to another country is irritating. It took about 3 weeks for customers to "inspect" the item. So after about 3 1/2 weeks Luxoneyes sent me an email saying they received the item and they have sent me a refund. That was 12 days ago and no such refund has taken place. They try to pretend they have great customer service because some fake person named "Alice" emails you apologizing for all the difficulties, etc. She also emails you back pretty consistently to make you think you are being "helped." However, her last email when I asked why there has been no refund back to my card yet, she states:
"Dear Beth,
It usually takes a few days but it depends on your bank. I would suggest that you wait until next week and if it does not show up on your account please contact your bank directly.
Kind regards,
Alice"
So basically, they never attempted to credit my account, and probably never had any plan to. Instead, they rely on you to contact your bank and have them reimburse you. They fully take advantage of the fact that don't live in the county, and you can't do anything about this yourself. SUCH A SCAM. They are clearly making so much money by scamming customers, and probably sending them fake product (based on all the other reviews).
So disappointing.

Thumbnail of user dontes13
1 review
6 helpful votes
February 27th, 2015

I have been ripped off by them, I placed an order, I was very specific in ordering, But guess what I was shipped? ( nothing that I ordered)! And no refund. They took over $300.00 us dollars from me, and have given me nothing but grief!

Save your money, and a large B/S gimmick from them,

PLEASE SAVE YOU MONEY, DONT GET TAKEN LIKE I HAVE BEEN!

Thumbnail of user aprilb21
1 review
4 helpful votes
March 5th, 2015

Ur be stupid to purchace from this Company if u can even call it a company! Am from the uk... i order my sunglasses a week before my holiday £220 thinking as its says delivery time 1-2 days i would recieve them by the end of the week... i didn't so i then emailed them to enquire about it and there saying there not in stock will take 15-20 days but it didnt tell me this when i purchased them and no1 even emailed me with this information untill i asked then had the cheek to offer me them in green with is the available colour and wont refund me there now ignoring my emails! I am absolutely disgusted in this company and will be sure to take this a lot further there not getting away with it.

Thumbnail of user lucianer
1 review
4 helpful votes
November 4th, 2015

If I knew this www.luxoonyes.com Is The same otticanet.com I NEVER BOUGHT, Because this both websites are terrível! Process return took 3 monthes and don't REFUND, only sent as payment and this way stil waiting more 15 20 days to receive P, US the 3 monthes

Thumbnail of user jona1080
1 review
3 helpful votes
June 7th, 2013

As others have mentioned, Luxoneyes advertises free shipping and no sales tax BUT they will make you pay for import & customs taxes of around $31. This was a total shock to me, as you get the bill a week later. I contacted Luxoneyes asking them to make right on this and cover it like they advertised (when they said no taxes) but they would not. I am really disappointed and feel cheated. I bought from them because they were a couple of dollars cheaper than another website, but now I ended up paying $30 more. They do not warn you about this and do not make it clear that you will be subject to these additional taxes because they know if they did tell you no one from the US would buy from them. I feel ripped off & cheated.

Thumbnail of user davidm138
1 review
14 helpful votes
June 13th, 2013

FAKE! Sunglasses. When I received them they didn't look right, so I took them to a authorized persol dealer & they said that they were fake.

Thumbnail of user mikeb188
1 review
1 helpful vote
June 17th, 2015

DO NOT BUY FROM THIS COMPANY FOR ANY REASON - TOTAL FRAUD.

Tip for consumers:
Do not use this company for any reason whatsoever. Buyer beware!

Service
Value
Shipping
Returns
Quality
Thumbnail of user julieb48
1 review
5 helpful votes
February 21st, 2014

Do not use luxoneyes.com they took my order but now the website has disappeared

Thumbnail of user michaels160
1 review
4 helpful votes
December 12th, 2013

They do not tell you about customs charges that they force on to you (they actually fill out paperwork to make you pay). I will never use them again.

Thumbnail of user courtneyb2
1 review
1 helpful vote
September 19th, 2011

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Fashion Designer Sunglasses and Eyeglasses from the 2018 Collections. Brands include sunglasses by Cazal, Dita, Linda Farrow, Mikyta and much more.

Company Representative

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cristina -.

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