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Luxe DH has a rating of 4.11 stars from 85 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luxe DH most frequently mention customer service, designer handbags, and perfect condition. Luxe DH ranks 17th among Handbags sites.
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I loved how easy it was for me to order and find a nice! Handbag. And my shipping was the next day. Free at that! And Affirm is the best way to pay for it.
I purchased a LV handbag and after one week the handle came apart from the purse. I tried to contact Ray at DFO and have not received any communication. I guess once they get your money they have no interest in you as a customer. I will be pursuing other means to get a refund for this expensive bag that only lasted a week. Horrible customer service!
As of today april 9 2016 voicemail still tells you the office will be closed feb. 15. Impossible to leave a voicemail, often takes 8 to 11 tries to actually talk to a live person. The shipping is simply impossible. You have to be actually present to sign-no option to pick up at Fedex office, or signing of door tag. Arranged for two day shipping, arriving saturday so I would be home!, they forgot to mark it saturday delivery, so now I get to stay home monday as well. Improve these issues and I might return as a customer.
Pretty good customer service, unfortunately the handbag I received was counterfeit. Had it authenticated by an expert and was told, "this is the worse counterfeit I've ever seen." Maybe some of their items are legit, but I wouldn't take the risk with this website.
I purchased two handbags on my first purchase, then purchased five items before the first lot got delivered (got too excited). I then got a notification from Paypal to say my first purchase had been cancelled. I have had a refund. I rang LuxDH left a message a week ago they have not called me back. I now see the status of my second purchase is showing as Cancelled so I assume I will be seeing a refund for that lot too. At least a refund is coming through but I have called several times and left a message and can't speak to anyone. Something is askew?
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LuxeDH is one of the largest and most respected sellers in the vintage and discount designer market. We're a team of fashion lovers based in Miami, Florida and our mission is to bring luxury items to customers at affordable prices. We specialize in brands like Louis Vuitton, Chanel, Hermes, Fendi, Coach, Kate Spade, Michael Kors, Prada and more. LuxeDH is known for having one of the best reputations in the industry for only selling genuine and authentic designer items. What sets us apart from everyone else? The condition of our items is among the best you can find for pre owned. Shop our collection of gorgeous designer handbags & accessories and see for yourself why our customers love their LuxeDH purchases.
I am truly sorry about this inconvenience and completely understand that it can be frustrating dealing with shipping issues. We value your input and we are here to make your experience with us 100% satisfying so if you need any future assistance when placing an order please do not hesitate to call us at 888-9253424 and we will make sure to assist you in the best way we can.
Warm regards,
LuxeDH