• Lush

2018 CUSTOMER CHOICE AWARD

Lush

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Overview

Lush has a rating of 3.17 stars from 227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lush most frequently mention bath bombs, customer service, and high quality. Lush ranks 12th among Bath & Body sites.

  • Service
    46
  • Value
    40
  • Shipping
    35
  • Returns
    28
  • Quality
    40
Positive reviews (last 12 months): 36.8%
Positive
7
Neutral
1
Negative
11
22
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Lush?
Top Positive Review

“Like It”

Dulce D.
1/10/24

I really like! Very high-quality cosmetics, I buy them here all the time. I love that she is completely cruelty free.

Top Critical Review

“A jumbled mess!”

Jennifer T.
2/11/23

I purchased Lush products once in the past and my 13 year old was extremely happy, as was I. The products were packed beautifully with a personal touch. I'm not sure what has happened in the past three years, but the Bath bombs were packaged with little or no care so most of the characters on the bath bombs, which was Christmas gift set for my now 16 year old, were unrecognizable. Will not purchase again. Extremely disappointed. Wanted to love it

Reviews (227)

Rating

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Reviews that mention popular keywords

bath bombs (27)
Thumbnail of user dulced19
18 reviews
266 helpful votes
January 10th, 2024

I really like! Very high-quality cosmetics, I buy them here all the time. I love that she is completely cruelty free.

Thumbnail of user gianaa2
15 reviews
206 helpful votes
December 7th, 2023

I love their products! I love shower gels, they hold the fragrance very well. And the main thing is that it is a vegan product. I recommend!

Thumbnail of user poojak76
1 review
1 helpful vote
June 7th, 2023

My daughter gave me my first Lush product which was Charity Pot. What amazing products they have! I just use it in the morning and effect lasts the whole day. I use it on the face too and it is doing wonders. I have the small size 'tub' of theirs for the last 6 months and it seems to last forever! A little goes a long way. I now use some of their other products too. I particularly love their rose face mask. And I love it that they give free samples for us to try on!

Tip for consumers:
It is good to go to the store and check out the products. They give free samples for us to try out.

Products used:
Skin care

Service
Value
Quality
Thumbnail of user kimkazemeini
1 review
0 helpful votes
July 8th, 2023

I recently had the pleasure of visiting Lush Queen Street West in Toronto, and I must say that the experience was nothing short of extraordinary. This outstanding experience was largely due to the remarkable assistance provided by Sophia, one of the store's incredible staff members. Her exceptional customer service skills, genuine care, and unparalleled dedication truly set her apart.

As a long-time customer of Lush, I have visited various locations, but Sophia's level of service was truly unmatched. From the moment I entered the store, she greeted me with a warm smile and a genuine desire to help. Her passion for the products and her knowledge of their ingredients and benefits were evident as she patiently guided me through the store, answering all my questions and providing valuable recommendations tailored to my needs.

What truly stood out about Sophia was her attentiveness and ability to listen. She took the time to understand my preferences, concerns, and skincare goals, ensuring that I left the store with products perfectly suited for me. Her expertise extended beyond simply recommending products; she went above and beyond to explain their usage, share application techniques, and even provided samples for me to try at home.

Sophia's caring nature and genuine enthusiasm were infectious. She made me feel valued as a customer and went the extra mile to ensure my satisfaction. Her dedication was evident as she seamlessly balanced attending to other customers while still providing me with her undivided attention.

Not only did Sophia possess an incredible knowledge of the products, but she also had a deep understanding of Lush's values and initiatives. She effortlessly educated me about their commitment to sustainability and ethically sourced ingredients, allowing me to make conscious choices that aligned with my values.

The outstanding experience I had with Sophia has left an indelible impression on me. Her exceptional service, caring demeanor, and unwavering dedication epitomize what customer service should be. I am genuinely grateful for her assistance and cannot thank her enough for going above and beyond to make my visit to Lush Queen Street West an unforgettable one.

To anyone visiting Lush Queen Street West in Toronto, I wholeheartedly recommend seeking out Sophia. Her expertise, genuine care, and personalized attention will undoubtedly enhance your shopping experience. Lush is truly fortunate to have such an exceptional individual as part of their team.

Thank you, Sophia, for being an extraordinary ambassador of Lush's values and for making my visit truly memorable. Your dedication and passion are a testament to the outstanding service you provide. I will certainly be returning to Lush Queen Street West, eagerly looking forward to receiving your exceptional assistance once again.

Service
Value
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Thumbnail of user axelt26
4 reviews
1 helpful vote
March 8th, 2023

I always buy all the bath goods for me and my wife here. I really love the quality of Lush products, the variety of choices and smells they offer. I especially love bath bombs, which are perfect for relaxing after a long day. They make my skin feel so soft and moisturized, and the scents are incredible. 5 out of 5!

Service
Quality
Thumbnail of user vickyb175
2 reviews
3 helpful votes
June 28th, 2021

I have used lush products for years now. I highly recommend the rehab shampoo it is amazing, you only need to wash your hair once and only need to use the tiniest bit, strips away any product build up whilst improving damaged hair. I highly rate it along with their bubble bars! I break a small bit off and i normally get bubbles over my daughters head haha i roughly get 30 baths per bar!

Tip for consumers:
Lush products make you feel amazing afterwards

Products used:
Shampoo
Bubble bars
Body scrubs
Conditioner
Lotions

Service
Value
Shipping
Quality
Thumbnail of user daphned70
1 review
0 helpful votes
October 16th, 2022

I took some friends into lush for the first time and this very kind lady named zaida showed us around, let us try a bath bomb, and even gave us sample soap while keeping in mind our scent preferences.
Wonderful service and very kind workers

Products used:
Hand soap

Service
Value
Thumbnail of user jasonc2558
2 reviews
2 helpful votes
June 20th, 2023

I can't say more. Superb superb superb! Definitely you can wait to recommend Lush. I like their customer services very much.

Tip for consumers:
No thanks

Products used:
Charity Pot

Service
Value
Shipping
Returns
Quality
Thumbnail of user megang422
2 reviews
2 helpful votes
February 2nd, 2022

I absolutely love the Lush store. Both building and website are great. The site is easy to navigate and the stores have super helpful people. The products are awesome

Products used:
Bath bombs

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamm5021
1 review
0 helpful votes
February 11th, 2023

Raise virtual pets with your friends! A new way to share time with your friends. • invite your friends to raise a mini pet. • give love to your pets to help them grow. • keep the streak to see your pet evolve.

Tip for consumers:
sdfsdfsdf

Products used:
shoes

Service
Thumbnail of user tessa23
2 reviews
1 helpful vote
March 20th, 2023

I started using Lush 10 years ago, and it's been my favorite ever since! Great products/Customer care

Products used:
Shampoo bars for traveling, face scrubs and masks, lotions

Service
Value
Shipping
Returns
Quality
Thumbnail of user anthonyc401
11 reviews
35 helpful votes
July 3rd, 2020

My wife buy their product and like it. She found them amazing due to the smells great that leaves skin feeling pleasant and smooth. Great selection at affordable price.

Thumbnail of user jamesc4549
2 reviews
1 helpful vote
January 27th, 2022

The staff are knowledgeable, professional and friendly, helped me to find a present for my gf in a very short time

Thumbnail of user eymay
6 reviews
1 helpful vote
January 14th, 2021

I love the smell of their product. I met with them in Sweeden when it is was so cold and went inside their shop, I was trying to get warmer only but I loved to try their testers. The smells were amazing, the ingredients were natural, and the feeling of using hand creams made me feel great. As a person who does not go to a cafe to get warmer to not spend money, I ended up buying one of their product. I think we should support this ecological company more and more

Tip for consumers:
not sure

Products used:
hand cream

Service
Value
Shipping
Returns
Quality
Thumbnail of user roxys30
2 reviews
1 helpful vote
July 2nd, 2023

I always buy all the bath goods for me and my daughter. I really love the quality of Lush products, the variety of choices they offer.

Thumbnail of user scarlettt10
1 review
1 helpful vote
February 18th, 2021

This is one of the coolest shops with beautiful things. My friends gifted me a gift box with stuff for problem skin. I like it very much!

Thumbnail of user lindac3745
1 review
0 helpful votes
February 2nd, 2022

My girlfriend bought me this bath bomb for Christmas and the moment i smelled it I was absolutely in love. I'm not a huge fan of pink but it was so beautiful in the bath water and the rose petals were absolutely adorable. I would definitely buy this again.

Thumbnail of user viviant101
3 reviews
1 helpful vote
June 13th, 2022

Ordered a few products in the past and so far has a pleasant experience with them. Shipping was super fast and professional. Overall great experience

Thumbnail of user siricab
2 reviews
0 helpful votes
December 21st, 2022

I recently visited the Wellington Green location and was greeting by a SUPER employee by the name of Hunter. She was extremely knowledgeable with the various fragrances and helped me with a difficult task of finding that SPECIAL scent. Thanks Hunter!

Thumbnail of user ishak8
1 review
2 helpful votes
January 20th, 2022

I love their skin products! Fast delivery and quality of all items just help me survive everyday life. Healthy, Good quality products with fair and affordable prices, the service also is good.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreah1098
3 reviews
2 helpful votes
December 30th, 2022

I'm always going to keep buying from Lush. I love what they stand for. I love the ingredient lists. I love everything. I just wish it wasn't so expensive.

Tip for consumers:
Go to the store after a holiday, they usually have good sales on at that time.

Products used:
I use many of their products, but I keep going back to their charcoal face cleanser.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rhondam490
5 reviews
3 helpful votes
June 4th, 2021

I love their skin producs! Fast delivery and quality of all items just help me survive everyday life. I have sensitive skin but with lush I never had any problem. Keep doing God's work guys

Service
Value
Shipping
Quality
Thumbnail of user deborahe378
1 review
1 helpful vote
February 21st, 2021

I like this brand. It's amazing that I can buy handmade and eco cosmetics here. It's important for me now. I want to use only the best one.

Thumbnail of user priyas171
1 review
1 helpful vote
November 5th, 2021

Healthy, Good quality products with fair and affordable prices, the service also is good, I really recommend ladies.

Service
Quality
Thumbnail of user alexp621
2 reviews
21 helpful votes
June 25th, 2020

We buy lush for bath time with kids and they absolutely love it. Best product so far we've found. It smells great and leaves your skin feeling nice and smooth. They have a huge selection to find exactly what you're looking for.

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