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Claim Your BusinessLush has a rating of 3.17 stars from 227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lush most frequently mention bath bombs, customer service, and high quality. Lush ranks 12th among Bath & Body sites.
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I really like! Very high-quality cosmetics, I buy them here all the time. I love that she is completely cruelty free.
I purchased Lush products once in the past and my 13 year old was extremely happy, as was I. The products were packed beautifully with a personal touch. I'm not sure what has happened in the past three years, but the Bath bombs were packaged with little or no care so most of the characters on the bath bombs, which was Christmas gift set for my now 16 year old, were unrecognizable. Will not purchase again. Extremely disappointed. Wanted to love it
I really like! Very high-quality cosmetics, I buy them here all the time. I love that she is completely cruelty free.
I love their products! I love shower gels, they hold the fragrance very well. And the main thing is that it is a vegan product. I recommend!
My daughter gave me my first Lush product which was Charity Pot. What amazing products they have! I just use it in the morning and effect lasts the whole day. I use it on the face too and it is doing wonders. I have the small size 'tub' of theirs for the last 6 months and it seems to last forever! A little goes a long way. I now use some of their other products too. I particularly love their rose face mask. And I love it that they give free samples for us to try on!
Tip for consumers:
It is good to go to the store and check out the products. They give free samples for us to try out.
Products used:
Skin care
I recently had the pleasure of visiting Lush Queen Street West in Toronto, and I must say that the experience was nothing short of extraordinary. This outstanding experience was largely due to the remarkable assistance provided by Sophia, one of the store's incredible staff members. Her exceptional customer service skills, genuine care, and unparalleled dedication truly set her apart.
As a long-time customer of Lush, I have visited various locations, but Sophia's level of service was truly unmatched. From the moment I entered the store, she greeted me with a warm smile and a genuine desire to help. Her passion for the products and her knowledge of their ingredients and benefits were evident as she patiently guided me through the store, answering all my questions and providing valuable recommendations tailored to my needs.
What truly stood out about Sophia was her attentiveness and ability to listen. She took the time to understand my preferences, concerns, and skincare goals, ensuring that I left the store with products perfectly suited for me. Her expertise extended beyond simply recommending products; she went above and beyond to explain their usage, share application techniques, and even provided samples for me to try at home.
Sophia's caring nature and genuine enthusiasm were infectious. She made me feel valued as a customer and went the extra mile to ensure my satisfaction. Her dedication was evident as she seamlessly balanced attending to other customers while still providing me with her undivided attention.
Not only did Sophia possess an incredible knowledge of the products, but she also had a deep understanding of Lush's values and initiatives. She effortlessly educated me about their commitment to sustainability and ethically sourced ingredients, allowing me to make conscious choices that aligned with my values.
The outstanding experience I had with Sophia has left an indelible impression on me. Her exceptional service, caring demeanor, and unwavering dedication epitomize what customer service should be. I am genuinely grateful for her assistance and cannot thank her enough for going above and beyond to make my visit to Lush Queen Street West an unforgettable one.
To anyone visiting Lush Queen Street West in Toronto, I wholeheartedly recommend seeking out Sophia. Her expertise, genuine care, and personalized attention will undoubtedly enhance your shopping experience. Lush is truly fortunate to have such an exceptional individual as part of their team.
Thank you, Sophia, for being an extraordinary ambassador of Lush's values and for making my visit truly memorable. Your dedication and passion are a testament to the outstanding service you provide. I will certainly be returning to Lush Queen Street West, eagerly looking forward to receiving your exceptional assistance once again.
I always buy all the bath goods for me and my wife here. I really love the quality of Lush products, the variety of choices and smells they offer. I especially love bath bombs, which are perfect for relaxing after a long day. They make my skin feel so soft and moisturized, and the scents are incredible. 5 out of 5!
I have used lush products for years now. I highly recommend the rehab shampoo it is amazing, you only need to wash your hair once and only need to use the tiniest bit, strips away any product build up whilst improving damaged hair. I highly rate it along with their bubble bars! I break a small bit off and i normally get bubbles over my daughters head haha i roughly get 30 baths per bar!
Tip for consumers:
Lush products make you feel amazing afterwards
Products used:
Shampoo
Bubble bars
Body scrubs
Conditioner
Lotions
I took some friends into lush for the first time and this very kind lady named zaida showed us around, let us try a bath bomb, and even gave us sample soap while keeping in mind our scent preferences.
Wonderful service and very kind workers
Products used:
Hand soap
I can't say more. Superb superb superb! Definitely you can wait to recommend Lush. I like their customer services very much.
Tip for consumers:
No thanks
Products used:
Charity Pot
I absolutely love the Lush store. Both building and website are great. The site is easy to navigate and the stores have super helpful people. The products are awesome
Products used:
Bath bombs
Raise virtual pets with your friends! A new way to share time with your friends. • invite your friends to raise a mini pet. • give love to your pets to help them grow. • keep the streak to see your pet evolve.
Tip for consumers:
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Products used:
shoes
I started using Lush 10 years ago, and it's been my favorite ever since! Great products/Customer care
Products used:
Shampoo bars for traveling, face scrubs and masks, lotions
My wife buy their product and like it. She found them amazing due to the smells great that leaves skin feeling pleasant and smooth. Great selection at affordable price.
The staff are knowledgeable, professional and friendly, helped me to find a present for my gf in a very short time
I love the smell of their product. I met with them in Sweeden when it is was so cold and went inside their shop, I was trying to get warmer only but I loved to try their testers. The smells were amazing, the ingredients were natural, and the feeling of using hand creams made me feel great. As a person who does not go to a cafe to get warmer to not spend money, I ended up buying one of their product. I think we should support this ecological company more and more
Tip for consumers:
not sure
Products used:
hand cream
I always buy all the bath goods for me and my daughter. I really love the quality of Lush products, the variety of choices they offer.
This is one of the coolest shops with beautiful things. My friends gifted me a gift box with stuff for problem skin. I like it very much!
My girlfriend bought me this bath bomb for Christmas and the moment i smelled it I was absolutely in love. I'm not a huge fan of pink but it was so beautiful in the bath water and the rose petals were absolutely adorable. I would definitely buy this again.
Ordered a few products in the past and so far has a pleasant experience with them. Shipping was super fast and professional. Overall great experience
I recently visited the Wellington Green location and was greeting by a SUPER employee by the name of Hunter. She was extremely knowledgeable with the various fragrances and helped me with a difficult task of finding that SPECIAL scent. Thanks Hunter!
I love their skin products! Fast delivery and quality of all items just help me survive everyday life. Healthy, Good quality products with fair and affordable prices, the service also is good.
I'm always going to keep buying from Lush. I love what they stand for. I love the ingredient lists. I love everything. I just wish it wasn't so expensive.
Tip for consumers:
Go to the store after a holiday, they usually have good sales on at that time.
Products used:
I use many of their products, but I keep going back to their charcoal face cleanser.
I love their skin producs! Fast delivery and quality of all items just help me survive everyday life. I have sensitive skin but with lush I never had any problem. Keep doing God's work guys
I like this brand. It's amazing that I can buy handmade and eco cosmetics here. It's important for me now. I want to use only the best one.
Healthy, Good quality products with fair and affordable prices, the service also is good, I really recommend ladies.
We buy lush for bath time with kids and they absolutely love it. Best product so far we've found. It smells great and leaves your skin feeling nice and smooth. They have a huge selection to find exactly what you're looking for.
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