• Lush

2018 CUSTOMER CHOICE AWARD

Lush

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Overview

Lush has a rating of 3.45 stars from 225 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lush most frequently mention bath bombs, customer service, and high quality. Lush ranks 7th among Bath & Body sites.

  • Service
    46
  • Value
    40
  • Shipping
    35
  • Returns
    28
  • Quality
    40
Positive reviews (last 12 months): 35%
Positive
7
Neutral
0
Negative
13
22
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Lush?
Top Positive Review

“Like It”

Dulce D.
1/10/24

I really like! Very high-quality cosmetics, I buy them here all the time. I love that she is completely cruelty free.

Top Critical Review

“A jumbled mess!”

Jennifer T.
2/11/23

I purchased Lush products once in the past and my 13 year old was extremely happy, as was I. The products were packed beautifully with a personal touch. I'm not sure what has happened in the past three years, but the Bath bombs were packaged with little or no care so most of the characters on the bath bombs, which was Christmas gift set for my now 16 year old, were unrecognizable. Will not purchase again. Extremely disappointed. Wanted to love it

Reviews (225)

Rating

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Reviews that mention popular keywords

bath bombs (27)
Thumbnail of user devinl55
3 reviews
1 helpful vote
December 10th, 2020

As a Christmas gift, I ordered a candy box for a friend. Professional and friendly. Thanks to everyone at LUSH.

Thumbnail of user geraldm157
3 reviews
25 helpful votes
March 28th, 2019

I love Lush, I always have. But is it me or this shop became "too much"? There are too many products, and when I among them I sneeze like a dork!

Thumbnail of user lorrettao1
2 reviews
0 helpful votes
May 6th, 2019

I'll like to know more about all its facial and body products, how to go about it applications and it's effectiveness. No side effects on skin types, no reactions of any sort all this I want to know.

Thumbnail of user amandab475
2 reviews
40 helpful votes
February 5th, 2019

Maybe it is just me, but LUSH is not what it used to be. Some of the products now have an odd smell to them and their prices seem to be going up.

Thumbnail of user severined1
14 reviews
5 helpful votes
October 26th, 2020

I like lush products but they are getting more and more costly. Awful customer services. I was left thoroughly unsatisfied.

Thumbnail of user kevins633
5 reviews
12 helpful votes
March 19th, 2019

Anyone wanting a bit of earthy and a bit of floral scent try using Lush oils they sell they at natural food stores in soaps. Oils. And lotions)

Thumbnail of user timc294
2 reviews
5 helpful votes
September 20th, 2018

I used it few times, I wouldn't say it was perfect but nothing special. I make a home-made cosmetics that is better sometimes.

22 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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