• Lush

2018 CUSTOMER CHOICE AWARD

Lush

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Overview

Lush has a rating of 3.45 stars from 225 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lush most frequently mention bath bombs, customer service, and high quality. Lush ranks 7th among Bath & Body sites.

  • Service
    46
  • Value
    40
  • Shipping
    35
  • Returns
    28
  • Quality
    40
Positive reviews (last 12 months): 35%
Positive
7
Neutral
0
Negative
13
22
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Lush?
Top Positive Review

“Like It”

Dulce D.
1/10/24

I really like! Very high-quality cosmetics, I buy them here all the time. I love that she is completely cruelty free.

Top Critical Review

“A jumbled mess!”

Jennifer T.
2/11/23

I purchased Lush products once in the past and my 13 year old was extremely happy, as was I. The products were packed beautifully with a personal touch. I'm not sure what has happened in the past three years, but the Bath bombs were packaged with little or no care so most of the characters on the bath bombs, which was Christmas gift set for my now 16 year old, were unrecognizable. Will not purchase again. Extremely disappointed. Wanted to love it

Reviews (225)

Rating

Timeframe

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Reviews that mention popular keywords

bath bombs (27)
Thumbnail of user bonb11
1 review
2 helpful votes
January 21st, 2023
Verified purchase

I am so disappointed in Lush's terrible, new rendition of our almost-cult-favorite scent, Grass.

I bought two bottles of Lush's Grass shower gel, thinking I'd share the smaller one with a friend. No way. There are no earthy, fresh cut grass notes now. What did they do...and why? I can't believe they ruined this much-anticipated comeback item.

Value
Shipping
Thumbnail of user rashely
2 reviews
5 helpful votes
March 10th, 2023

Hands down the worst shipping process ever! Almost been 2 weeks now and still no product! NO ETA and called Swift only to have conflicting answers! Products are great but Lush needs to keep up with modern times in regards to shipping!

Thumbnail of user mikhailt13
1 review
1 helpful vote
December 14th, 2020

Not so good experience. Not going to use their service again in my life. Sorry Lush and goodbye. Honestly, I didn't like it your services.

Thumbnail of user gabriela49
2 reviews
3 helpful votes
February 26th, 2019

Recently I used some of their products, and realized LUSH is not what it
Has mentioned in reviews. No doubt, some of their products are good but
Most of them are simply questionable about their quality! You people
Needs improvement.

22 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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