Lush

I have been using Lush products for many years now and I have mixed feelings about them. Some of their products like bath bombs, bubble bars, facial scrubs, and solid shampoos are fantastic and have become staples in my routine. However, I have noticed that many of my favorite bath bombs and bubble bars have been discontinued, which is incredibly frustrating. Even more so, some of their products like shower gels are quite expensive, and it's important to keep an eye on the size of what you're getting.

Despite these issues, I am happy that they still make the Ocean Salt facial scrub and all three of the solid shampoos that I like. It's a relief to have some consistency in my routine. Unfortunately, only one of my favorite bath bombs is still available. Overall, I have a love-hate relationship with Lush products, and while I will continue to use the ones that I love, I wish they would bring back some of my favorites that have been discontinued.

I purchased Lush products once in the past and my 13 year old was extremely happy, as was I. The products were packed beautifully with a personal touch.
I'm not sure what has happened in the past three years, but the Bath bombs were packaged with little or no care so most of the characters on the bath bombs, which was Christmas gift set for my now 16 year old, were unrecognizable. Will not purchase again. Extremely disappointed. Wanted to love it

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Lush products definitely are 'lush'. They are very fun to buy as gifts or even to treat yourself. They have such a huge range of soaps, scents, shampoos.
I did however find the tin shampoo fairly drying to my hair but I'd be happy to try out a different one.
The brand is eco-friendly and environmentally conscious which is great! It's a great place to shop if you're looking to cut down on plastic packaging.

I really like! Very high-quality cosmetics, I buy them here all the time. I love that she is completely cruelty free.

Think my title says it all. One store (think Ireland) even spells it out in large letters as you enter the store. Absolutely awful people and a terrible company. I wish lush and ALL employees a painful departure- the world is worse with you in it.

I ordered my products with the understanding that they would be delivered four days ago. I am told to expect the delivery in two more days but unsure as to why I should trust that statement given the numerous misleading things I have already been told. This seems more like false advertising now that I can see so many other people have had the exact same problem. Being honest about when customers can expect their orders should not be so difficult, or so misleading.

I love their products! I love shower gels, they hold the fragrance very well. And the main thing is that it is a vegan product. I recommend!

My daughter gave me my first Lush product which was Charity Pot. What amazing products they have! I just use it in the morning and effect lasts the whole day. I use it on the face too and it is doing wonders. I have the small size 'tub' of theirs for the last 6 months and it seems to last forever! A little goes a long way. I now use some of their other products too. I particularly love their rose face mask. And I love it that they give free samples for us to try on!

There is no place for racism in any place in the world! Shame on you!
It is not politics. You don't have to take a side.
But this is just another level! To post on your store such a sign!
Shame on you

Seems to be made by very cheap products. Not worth it all, I'll never buy from them again.
I advise you strongly not to as well.

I recently had the pleasure of visiting Lush Queen Street West in Toronto, and I must say that the experience was nothing short of extraordinary. This outstanding experience was largely due to the remarkable assistance provided by Sophia, one of the store's incredible staff members. Her exceptional customer service skills, genuine care, and unparalleled dedication truly set her apart.

As a long-time customer of Lush, I have visited various locations, but Sophia's level of service was truly unmatched. From the moment I entered the store, she greeted me with a warm smile and a genuine desire to help. Her passion for the products and her knowledge of their ingredients and benefits were evident as she patiently guided me through the store, answering all my questions and providing valuable recommendations tailored to my needs.

What truly stood out about Sophia was her attentiveness and ability to listen. She took the time to understand my preferences, concerns, and skincare goals, ensuring that I left the store with products perfectly suited for me. Her expertise extended beyond simply recommending products; she went above and beyond to explain their usage, share application techniques, and even provided samples for me to try at home.

Sophia's caring nature and genuine enthusiasm were infectious. She made me feel valued as a customer and went the extra mile to ensure my satisfaction. Her dedication was evident as she seamlessly balanced attending to other customers while still providing me with her undivided attention.

Not only did Sophia possess an incredible knowledge of the products, but she also had a deep understanding of Lush's values and initiatives. She effortlessly educated me about their commitment to sustainability and ethically sourced ingredients, allowing me to make conscious choices that aligned with my values.

The outstanding experience I had with Sophia has left an indelible impression on me. Her exceptional service, caring demeanor, and unwavering dedication epitomize what customer service should be. I am genuinely grateful for her assistance and cannot thank her enough for going above and beyond to make my visit to Lush Queen Street West an unforgettable one.

To anyone visiting Lush Queen Street West in Toronto, I wholeheartedly recommend seeking out Sophia. Her expertise, genuine care, and personalized attention will undoubtedly enhance your shopping experience. Lush is truly fortunate to have such an exceptional individual as part of their team.

Thank you, Sophia, for being an extraordinary ambassador of Lush's values and for making my visit truly memorable. Your dedication and passion are a testament to the outstanding service you provide. I will certainly be returning to Lush Queen Street West, eagerly looking forward to receiving your exceptional assistance once again.

I always buy all the bath goods for me and my wife here. I really love the quality of Lush products, the variety of choices and smells they offer. I especially love bath bombs, which are perfect for relaxing after a long day. They make my skin feel so soft and moisturized, and the scents are incredible. 5 out of 5!

I used to really like lush products (particularly masks or bath bombs) but I will no longer order from them. I have a chronic illness that makes it extremely difficult to go to the stores, so I try to have the items shipped to me instead. Shipping times listed on their website are way incorrect - they list 2-8 business days, but you're more likely to get it much later. I live in a major city where delivery is typically not delayed. It's been 7 business days, and my most recent order just now left the warehouse. I just wish they were honest about shipping on their website - I would have made different purchasing choices.

I have used lush products for years now. I highly recommend the rehab shampoo it is amazing, you only need to wash your hair once and only need to use the tiniest bit, strips away any product build up whilst improving damaged hair. I highly rate it along with their bubble bars! I break a small bit off and i normally get bubbles over my daughters head haha i roughly get 30 baths per bar!

An anti-Semitic society, how can we sleep peacefully after what they did in Israel, it was a pogrom, women, children we were massacred

I took some friends into lush for the first time and this very kind lady named zaida showed us around, let us try a bath bomb, and even gave us sample soap while keeping in mind our scent preferences.
Wonderful service and very kind workers

I received a gift box from my daughter from this company. She said it was a "bath bomb box". Awesome, right? Not so much. I brought the box into my bathroom, opened it and took a yellow bar out of its package. Once I got into the tub, I placed it in the water. When it didn't dissolve right away, I was surprised. It did slowly start to dissolve. And dissolve it did, into an oily mess. I took it out within several minutes but the damage was done. I was laying in an oil slick. And I'm now seriously questioning how I am supposed to get out of the he bathtub safely as my hands are covered in this goop. It would barely wash off on my towel. I barely managed to get out and spent a long while cleaning this out of my tub.

I went out to tell my husband who was very concerned. Not only for my safety but for our sensitive septic system. We ran water for over an hour to flush it out of the pipes. I dumped the entire contents of the box into the garbage but kept the box. My granddaughter will love the pretty box.

I messaged the company, notifying them of my safety and septic concerns. I was not looking for compensation. I mentioned this was a lawsuit waiting to happen and suggested they label, what I now know was a "massage bar", not a bath bomb.

Customer Service was a joke. They wanted a picture from the tub. The bathtub I just spent a very long time cleaning. They also needed purchase verification. I had already said, I was not going to tell my daughter about this, so obviously was not going to ask for her receipt. Again, I also was not asking for compensation, just informing them to mark the packages better. I should not have to read instructions for bath bombs. Good lord. I have been using bath bombs for years.

I take half the responsibility for this mishap. Maybe this company has great products, but I will never know. I would think the owners and their legal department would be interested in this mishap and immediately put some quality controls in, and label anything that is hazardous. But I am certain my concerns haven't made it past customer service.

I have included screenshots of my discussion with customer support. I did number them if they don't load in order.

I received some products as a gift. The bath bombs just felt oily. The body wash was meh. The lotions didn't do much and my skin isn't even very dry. Definitely overpriced and not worth it. I will happily go back to my Bath and Body Works products

I am so disappointed in Lush's terrible, new rendition of our almost-cult-favorite scent, Grass.

I bought two bottles of Lush's Grass shower gel, thinking I'd share the smaller one with a friend. No way. There are no earthy, fresh cut grass notes now. What did they do...and why? I can't believe they ruined this much-anticipated comeback item.

I have been using lush soaps for some years now, but I think I will stop. The smells are too strong and overpowering. I also think it is a very "young" brand, but I'm not as young as I used to be.

Delivery time is awful and the product stinks.
I would never buy this product again
Ohh and by the way... supports terrorism

I can't say more. Superb superb superb! Definitely you can wait to recommend Lush. I like their customer services very much.