• Lumosity

Lumosity

Overview

Lumosity has a rating of 2.14 stars from 241 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lumosity most frequently mention customer service, credit card, and auto renewal problems. Lumosity ranks 893rd among Games sites.

  • Service
    27
  • Value
    32
  • Shipping
    8
  • Returns
    16
  • Quality
    28

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

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Critical highlights

  • No can do said the customer service agent, I had auto renewed.
  • BEWARE OF THIS CON A scam and a rip off, once they get hold of credit card details it is too late.
How would you rate Lumosity?
Top Positive Review

“Love it”

Kathleen M.
11/6/21

Can't imagine why everyone wouldn't love Lumosity. I'm 83 and try to play every day. I see a drop in my score if I miss a day or two. It's fun and challenging. You can compare your score with others in your age group. If you are having trouble with your memory or just want to stay sharp, try it. I'm going to have my granddaughters try it tomorrow to see what they think.

Top Critical Review

“One subscription one device”

Tony J.
9/30/23

Sneakily took out another annual subscription,seems the way these days.legalised theft. My one voluntary subscription only applies to one device so beware.

Reviews (241)

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Reviews that mention popular keywords

customer service (40) credit card (33)
Thumbnail of user rosem719
1 review
1 helpful vote
May 25th, 2021

I never joined Lumosity Premium, but it is quite good. However, If you haven't got premium, you always get the same 3 games every day and never any new ones. It does get a bit boring after a while. It is quite good though.

Quality
Thumbnail of user robyng16
2 reviews
16 helpful votes
November 13th, 2017

Before signing up I checked the research to see whether I could expect some cognitive improvements or stave off decrements. It was clear there is no science to suggest any gains but I joined because the games are fun. There are lots of games of all types, but if you play any of them often you find the same puzzles and sequences cropping up - they definitely need more. Make sure you turn off the automatic renewal immediately after you join and pay your first subscription.

Thumbnail of user lisal1043
1 review
0 helpful votes
April 10th, 2020

Some of the games are kind of repetitive. I agree. The memory games are fairly useful, as they reflect how useful my memory is in real life. The language games to me are the most useful. I love the Contextual game, Taking Root, and Word Bubbles.

When I was at the hospital with my husband in late February for a follow-up on his DBS surgery, he was required to do some more cognitive tests. I also got the opportunity to do the same but only a limited number of tests, and I was compared to people of the same age group with similar educational background. Some of these samples of tests reminded me of Lumosity; for example, Word Bubbles. I also had to remember certain images and draw them on paper. The Tidal Treasures game is very similar in terms of choosing specific images and clicking on new ones.

The Train of Thought and Trouble Brewing are very good attention games that help with divided attention. I find they are challenging enough for me.

The drawbacks? Familiar Faces is an excellent game for remembering names. There is nothing else like it. Unfortunately, it requires a flash player and will not work on my iPad or phone or any Mac device. I use to play it regularly on my PC, and quite enjoyed it. Another drawback is that I wish this game had the option of multi-player format. In this time of the Covid-19 crisis we are already so socially disconnected. I get tired of playing solo. One final thought: I know that only mobile Apple devices are gaming devices. It still would be nice if Lumosity were compatible with Mac laptops and desktops. Playing on an IPhone is not nearly as interesting as playing from a computer. I realize that most games are not compatible with Mac computers, but it would be great if this could change sooner rather than later.

Thumbnail of user erikd18
2 reviews
15 helpful votes
February 12th, 2017

I loved Lumosity and subscribed for 2 annual subscriptions in the past. I recently renewed my subscription through iTunes not thinking about any "terms & conditions" difference between doing it through the browser or otherwise. I had fun and quickly decided I wanted to upgrade to a Family Subscription. Lumosity's "Family Subscription" links took me to my account page where there was clearly no option to upgrade. After digging I found a page indicating that if I signed up through iTunes I should send an email if I want to upgrade. So, I sent an email and I was coldly told that no upgrade was possible if I signed up through iTunes and "Ashley" advised that I should disable auto-renew and just wait till my current subscription expires. Then I can upgrade to the family plan. Well, thanks to all the Lumosity training my brain is working well enough to know that it is a very stupid suggestion to wait 12 months for my subscription to expire to add the rest of my family because Lumosity's management doesn't have the flexibility to accommodate a long-term customer who renewed under the wrong platform and wants to upgrade and buy more from the company. The crass answer from the "help desk" left such a bad taste in my mouth I just want to drop the whole thing. If I had just signed up through a browser or Google Play, I could just cancel within 30 days and get my money back. Or, if I had just gone with the monthly plan... no problem. But, a good customer ready to pay a year up front, and then even more to include the rest of his family... F$#@ You!

Tip for consumers:
So, after writing my original review, a different representative followed up with me and worked out my problem. I wish I didn't have to go through this issue with iTunes, but I really have to give Lumosity credit that once I got through to a person that cared, my whole issue was indeed worked out.

Service
Value
Quality
Thumbnail of user rosc250
1 review
11 helpful votes
June 13th, 2016

I was due to retire and so would have time on my hands. I treated myself to a lifetime subscription after trying the games for free. I'm 67 and have reached the top (92%) of my age group. I'm aware that my scores are likely to gradually decrease as I age but I will be happy as long as I remain over the 50 percentile for my age group. It also encourages me to keep up my keyboard skills. My grandchildren play Lumosity and it's fun and interesting to compare our scores in the different categories. Don't take it too hard if you get a low score - you can always try to improve next time.

Thumbnail of user gerards18
1 review
15 helpful votes
December 28th, 2014

I love this site! The games are straight out of lots of IQ, memory, neuropsych, and visual-motor integration tests that I administer. They are fun, addictive and definitely keep you on your toes. The only blatant drawback I see is that if the games are standardized (mean =10, SD=15 etc.) when comparing yourself to others practice effect would be a significant confounding variable. However, I'm sure the comparative measure is purely for entertainment purposes. So tell the budding lumogame junkies not to put MENSA on the speed dial just yet.
The graphics are retro, the response on my IPAD is awesome and I haven't had any technical problems with the site at all. Also, you can play three games a day, each as often as you like without joining and if your up late at night, sometimes you have free open access to all the games. Oops, that may not last too long.
Anyway, I really enjoy LUMOSITY, check it out, it's a bit challenging in the beginning but once you get the hang of it...

FOR FELLOW PSYCHOMETRICIANS: It's BRIEF, STROOPISH, NEPSYISTIC, WISCTASTIC, AND WRAMLISH, and suitable for TONI, most Pearsons as well as KAUFMANIACS!

Tip for consumers:
Addiction potential is very high!

Value
Quality
Thumbnail of user lynnr
3 reviews
7 helpful votes
August 2nd, 2011

A friend shared this website with me a couple of weeks ago. The site contains games that are designed to train your brain. You can train on things like learning to remember names and faces, performing math calculations quickly in your head, remembering where things are, and improving your vocabulary. They offer a free trial, and if you choose to become a member it is reasonably priced. It is a fun way to improve basic mind skills.

Thumbnail of user dorothyv
1 review
2 helpful votes
April 9th, 2013

Started on a free trial for 3 days then decided to sign up. Used it daily and there was a noticable difference in my memory. Got up to 99% for my age group in this time and this combined with the A$15 each month led me to cancel the subscription. This was done with no problems.

Thumbnail of user timothys31
3 reviews
14 helpful votes
November 1st, 2014

Get things right with the company is a real pain. The little test they give in a pre-test post test type situation is meaningless. Unless you are on top of what it is about you can end yp loikr me, going backwards. Their recalibration of ones scores was very odd. It seems that their statistics were way off up front, then they tried to correct them mid-flight. If one was attempting to get better at whatever it is, the recalibration changed all of that.

I think the games work on keeping your mind nimble and it forces focus. Being retired focus seems to waves a great deal. All in all enjoyable.

Tip for consumers:
Keep at it. Try all of the games.

Service
Value
Quality
Thumbnail of user donnam61
1 review
30 helpful votes
March 31st, 2015

My account was charged $80 without my authorization. When I found out, I contacted their customer service about the unauthorized charge. They responded by email saying the best they can do is not to charge me again next year! I am very disappointed. I thought they are a reputable company. I should not have trusted them.

Service
Value
Thumbnail of user taray2
4 reviews
5 helpful votes
December 31st, 2015

I started out with my problem solving ability at 99.8%, As I wondered where I could go from here, I've found myself now at 85%. So did I lose brain power?
My memory, though, which had been at 50% rose to the 92% once I gave it more attention and effort.
To sum it, I've learned the games and improved my performance of them to the top of my age group by learning them. After a while some of them became boring. I skip them all the time (hence losing points?) Some others I've reached as high as I can (e.g. Trains at level 12) and all my failed efforts only lower my scores, not improve my brain ability.

For me, Lumosity is fun.

Thumbnail of user margrethen
1 review
1 helpful vote
November 10th, 2012

I enjoy the site and I am pleased with how it works. I have had one technical problem in 6 months and it got fixed in about an hour. The help was very graceful and quick. Also - I have not been flooded with spam at all. The only reason for giving four stars instead of five is that I would like more games within each category.

Thumbnail of user deannah20
1 review
5 helpful votes
January 12th, 2017

I really enjoy the challenges and the games are FUN I play this stuff everyday and I like creativity very exciting.

Thumbnail of user kalleh
1 review
9 helpful votes
October 11th, 2014

All of the sites negative reviews are not fair, the thing is:

Ive been on lumosity for two months, and I'm a student and I feel there's so much more I now learn, I havn't tried their custumer service, since I've had absolutely no problems with the website. But, as some reviews say it is thin on content to their mobile app. But if you feel like you want to train and get better you should absolutely sign up for their free trials.

Value
Thumbnail of user bevc3
2 reviews
2 helpful votes
June 12th, 2013

I have always enjoyed Lumosity and find it challenging & interesting but I cannot get them to reply to a complaint I have. I have received NO Daily Reminders now for a week (and didn't receive any on a few other days but at least then they answered my request then and tried to help!) Now no reply - I have written 6 times! HELP!

Thumbnail of user jeremyg
107 reviews
579 helpful votes
October 23rd, 2007

Good brain exercise; a bit expensive - The idea of creating an online mental exercise regime is a good one. However, I don't think science has quite caught up with the concept. That said, Lumosity has an interesting set of brain exercises that are fun and could well marginally help memory, awareness and mathematical processing. The games are fun, although there are not that many. The biggest drawback is the price--$49.99 for two years. But the site is definitely neat enough to try the 14 day free trial.

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