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Lululemon

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Overview

Lululemon has a rating of 1.24 stars from 329 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lululemon most frequently mention customer service, gift card, and business days problems. Lululemon ranks 43rd among Yoga sites.

  • Service
    141
  • Value
    128
  • Shipping
    107
  • Returns
    105
  • Quality
    106
Positive reviews (last 12 months): 0%
Positive
0
Neutral
2
Negative
59
67
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This is such bad customer service... Tristan: Not necessarily.
  • They offered me a $20 gift card for my trouble, which I didn't accept.
How would you rate Lululemon?
Top Positive Review

“A must have athletic skirt!”

Shana Q.
3/13/22

Love this tennis skirt. It's a hybrid of comfort and style. Sizing was true to size. Thanks Lululemon!

Top Critical Review

“Horrible company”

Betty R.
11/27/23

Received someone else's order. My shipping label. Wrong item and invoice. Did phone chat for 1 hour. Tried to get credit for wrong item. Reordered item again. Meanwhile Lulu reshipped original order.The 2nd order did not come packaged just a label slapped on product. My reorder came without a packing slip opened and appeared used in mailing envelope. Tried to return 2nd order, given an order number but the packing label will not print. Recalled customer service (ha ha) and was hung up on. Worst company ever. Stay away.

Reviews (329)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (162) gift card (41)
Thumbnail of user carolet176
1 review
1 helpful vote
January 2nd, 2024

Only half of my online order shipped, tracking said waiting for fed x to pick up for almost a week now. I call today to find out they made an error an will have to replace order. So now we will have to wait even longer for this xmas gift and all I got was a sorry! I will not be ordering from here again and I will pass word on that all you get is a sorry! Very disappointed lululemon you need to do better for the price we pay!

Thumbnail of user erikal273
2 reviews
0 helpful votes
January 16th, 2024

I placed an order in November! He never arrived at my house. I opened a complaint with UPS and on their website, it says to contact you! On the website it says it was delivered on November 28th, but this package never arrived and UPS called me once, I gave all the details, the people who work in the building received a call from UPS and said they hadn't received my package, and to this day no one has told me returned.

Tip for consumers:
TERRIBLE SERVICE AND SUPPORT! As long as you spend tons of money on them, everything is fine. When you go through a situation like this, the least you can expect is good customer service, especially because it's not just any cheap store.

Products used:
Shoes
Socks
Leggings
Shirt

Thumbnail of user bettyr1055
1 review
0 helpful votes
November 27th, 2023

Received someone else's order. My shipping label. Wrong item and invoice. Did phone chat for 1 hour. Tried to get credit for wrong item.
Reordered item again. Meanwhile Lulu reshipped original order.The 2nd order did not come packaged just a label slapped on product. My reorder came without a packing slip opened and appeared used in mailing envelope.
Tried to return 2nd order, given an order number but the packing label will not print. Recalled customer service (ha ha) and was hung up on.
Worst company ever. Stay away.

Thumbnail of user allita.rodrigues
1 review
0 helpful votes
December 1st, 2023
Verified purchase

Two of my orders were never delivered!
I reached to the customer service and they gave all kind of excuses… asking me to ask my neighbours, the post office, even stated that my order may have been stolen from my front porch. I have secure cameras and I proof no package has arrived. Now, I wanted to be refunded, they only offer me part of what I spent and nothing else. Pure SCAMMERS! Don't buy online!

Tip for consumers:
Terrible service ! Over 70 days disputing to get this issue resolved!

Products used:
Nothing!!! I never got my order.

Thumbnail of user jayg746
2 reviews
0 helpful votes
January 27th, 2024

Took me three times on chat to get an e-gift card for a price match. Each time you have to wait 15-20 minutes to get an agent. With the premium they charge you would expect better quality service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sylviah.yu
1 review
0 helpful votes
December 21st, 2023

I had sent my pants in for hemming and I never received an email saying it was ready. I made multiple calls to the store with the work order number. After more than a week of waiting, I walked into the store and asked. They had lost my pants!

I was eventually given a gift certificate to re buy it if and when it is back in stock, but I was quite disappointed in the service.

Products used:
Pants

Service
Quality
Thumbnail of user rcdynasty
1 review
0 helpful votes
February 21st, 2024

I had no concerns at all when placing my order on their website. How could such a successful company have any problems? However, it turns out I was completely wrong. It has been 10 days since I placed the order, but the package still hasn't been handed over to FedEx. Upon contacting customer service, I was informed that they would not ship it to me because FedEx did not pick up the package on time. This is frustrating, and it seems like an issue with their own company's backward system. They collect money from customers but fail to deliver goods promptly.

Eventually, the customer service representative informed me that they had good news – they could provide a refund. I found this situation extremely frustrating. I requested them to ship the package, but the customer service representative mentioned that there was no way to reship it. The only option was to place a new order, which is expected to be processed in 2 business days and shipped out in 3 business days. This experience has left me extremely dissatisfied, and it seems like the company's quick influx of money may have led to these issues. DO NOT buy anything from them!

Tip for consumers:
Never buy from them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user monique.siemerink
1 review
0 helpful votes
January 16th, 2024

Unresponsive when I expressed dissatisfaction with a product. Was first just shrugged off then got an extremely rude response telling me they were not going to deal with me. I thought Lululemon guaranteed customer satisfaction?

Service
Returns
Thumbnail of user zacki9
1 review
0 helpful votes
March 25th, 2024

I ordered a black tennis skirt from them in the beginning of march for my girlfriends birthday in april because i saw there was a sale. I got the item couple days later but didn't want to take it out of the package so my girlfriend can have the joy of doing that. Today i randomly decided to open and just check to make sure i got it. When i opened it there was a pink extra small t shirt and the receipt did not have my name or my address it had someone else's. I contacted lululemon as fast as possible and they said since it was over the 30 day mark i can't return it. They did nothing for me and basically just took 50$ away from me. I thought big corporations like this don't scam people. I feel extremely violated and i will not be buying from them again

Tip for consumers:
$#*! lululemon they’re a $#*!ty company

Products used:
i just got my money taken away and got nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user shanr34
1 review
0 helpful votes
December 26th, 2023

We bought $148 pants today, went to go wear and found the sensors are still on the pants. I called to talk to manager because it's a 30+ minute drive for us to get there, then we had to wait in line outside for 15 minutes in the snow storm, just to get inside, to wait again when checking out, called manager, just said it's human error, nothing we can do, i asked again and let them know I'm unconvinced, I'm frustrated by this, daughter can't wear to event tonight that we bought outfit for, they said just come in and we'll take the sensor off. No apology! That's what i get for buying $148 pants.

Products used:
Just returned when we had to go back, that kind of service isn’t getting my money!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jtp782012
1 review
0 helpful votes
December 23rd, 2023

I discovered 2500 dollars worth of fraudulent lulu purchases on my paypal account, I gave lulu a heads up with the 5 order #s and they still let it all ship out anyways, waste is too rampant in this country. Listed below is where the shipments are headed. Merry Christmas!
Sunan BSPNALSX
******* NE Airport Way
Portland, OR
*******

Thumbnail of user swartzd934
2 reviews
3 helpful votes
February 6th, 2024

The workers are rude! Clothes are overpriced and bad quality! And costumer service sucks! Don't waste your money! Lululemon is the worst company ever

Service
Value
Shipping
Returns
Quality
Thumbnail of user jen0904np
1 review
1 helpful vote
December 4th, 2023

I cannot believe that within minutes of me ordering I realized I put my old address. I wanted to make a change right there and then but no options online! It's 2023! Why? I have so many questions! So fine! Waited the next morning to change my address they don't even do that cause it depends on the fedEx and $#*!! I said fine I want to cancel it then but unfortunately, I'm unable to cancel it. Wtf? They didn't even ship my order yet! I'm so $#*!ing mad! I will never ever again order lululemon either online or in store! Never.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberlyw2416
1 review
1 helpful vote
December 21st, 2023

I will not order from your company again. I tried to buy two online gift cards for my nieces and the order was rejected. I called my credit card company and they stated they approved the order to go through. I called your customer service. They offered NO explanation but just said I will have to go into the store. Honestly who has time for that with the holiday crowds? Your agent had a personality of a door knob too by the way. You just lost an order and I can tell by the reviews there are a lot of unsatisfied people.

Thumbnail of user shaunad46
1 review
2 helpful votes
March 14th, 2023
Verified purchase

Wish I read the reviews for their online store before purchasing.
What kind of online store doesn't allow you to exchange for the right size?!
Terrible customer service, stuck with $100 leggings that don't fit. Tags still on, contacted them on the same day I received it and tried on. Won't authorise an exchange because they "made too much". That doesn't even make sense.

Thumbnail of user jenc357
1 review
0 helpful votes
December 5th, 2023

Not only they have over price items but the most awful customer service on the phone, they don't let you talk, they are like bullies picking on clients.
Never ever will buy another product from these bullies

Service
Value
Shipping
Returns
Quality
Thumbnail of user melindag183
2 reviews
2 helpful votes
October 2nd, 2023

I have shopped at lululemon for year never a quality issue this is the first time horrible for expensive leggings

Tip for consumers:
No

Products used:
Leggings

Service
Value
Thumbnail of user jeremyd297
3 reviews
5 helpful votes
May 30th, 2023

Why would I spend money with you when your policy is to not only allow shoplifters to steal to the point of store closures (meaning your hardworking employees are out of a job) but to FIRE LONG TERM employees for filing a police report? I burned the clothes I'll NEVER buy from you again and will advise others to do the same. This company is pro criminal and punishes the people actually working for what they need. You're all garbage, thanks

Tip for consumers:
Get a clue, start supporting your employees over criminals. Why would I spend any money with you when I could just rob your store consequence free? I don't support anyone or any company who is pro crime.

Products used:
I've bought Three outfits that are now burnt to ash in my fire pit.

Thumbnail of user amalj7
2 reviews
0 helpful votes
January 22nd, 2024

I have a black jacket from lululemon on the top of it has a glue and it's opening, and how do u know it is not cheap, so I went to change it the say it is over month and it is already dressed up so we can't. I am not ganna waste my maney there anymore. Because, any other store sell brands, respect the customers should have warranty at least 1 year. By the way lululemon wasn't the policie like that before. Unfortunately.

Products used:
Set

Service
Value
Shipping
Returns
Quality
Thumbnail of user jf530
98 reviews
41 helpful votes
May 21st, 2021

Personally I find that lululemon items are quite expensive and out of my budget so I don't own many pieces. I've had many friends tell me its worth it to spend the money on essential staple pieces like a sports bra or a legging but thats it. (Still havent bought but I completely agree)

However, for my recent visit to their shop, I saw their Fly Away Headband for only $15usd (its $12 in the states) and I decided to get it. This was honestly one of the only items I felt good spending money on because it doesn't cost that much (especially for a lululemon item!)

Plus, it looks good so I'd say if you want one or a few things from this brand; just get this one :)

Service
Value
Quality
Thumbnail of user lynng423
3 reviews
2 helpful votes
January 14th, 2022
Verified purchase

I am small--5 feet 1 inch tall and weigh 88 pounds. I usually wear size 0 or 00, but because Lululemon's sizing seemed to run really small, I ordered a size 2. They fit everywhere except in the waist, which was MUCH too small. When I went to exchange them, I discovered that they were on sale, so the sale was final! What kind of store doesn't allow items on sale to be returned? And whoever came up with Lululemon's sizing must expect women to be shaped like Barbie. Beware of this expensive, customer unfriendly and women unfriendly business!

Tip for consumers:
DO NOT ORDER FROM THIS COMPANY. Be aware that sizing is way off, and sale items are not returnable.

Products used:
Leggings, except I can't use them because they are too small, and I can't return them because they don't accept/exchange sale items. I called the business, and after waiting on hold for 15 minutes, I was cut off.

Service
Value
Returns
Thumbnail of user lisakj
1 review
0 helpful votes
December 1st, 2023

VERY slow online order process and ship out. Horrible customer service online and when calling into store.

Tip for consumers:
Very slow shipping. Did not ship until 5th day. after order. Hard to get help online and is very timely process. Called local store because shipping so slow to get item faster for birthday. Had to call twice in 2 days to get someone to return my call from local store as went to voicemail. Poor service. Items are pretty pricey so I expect much much more than what I received for service.

Products used:
belt bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyx215
1 review
1 helpful vote
October 31st, 2023

Worst service ever. I bought a $50 gift card and gave it to a friend. My friend tried using the card both in the store and online. It didn't work. I called customer service. They said the money was not loaded onto the card, and they could only refund me $30 electronically instead of the full $50. I can't believe such a big company is so unprofessional with their customer service. $50 is a trivial amount of money for the company, but they did not bother to made the experience a pleasant one. I even asked if there is any other way I could be compensated for the remaining $20, and they said they cannot refund gift cards electronically for more than $30, and it's the company policy. Lol I've never had the same problem happening to me with any other stores. I will never purchase anything from this store again.

Service
Value
Returns
Quality
Thumbnail of user kristinm632
1 review
4 helpful votes
August 13th, 2023

I've been shopping with Lululemon for years. Their customer service is absolutely horrible. They constantly send you incorrect items and after a certain point don't want to refund you or replace the item. (Because of course, why would anyone that works at Lululemon make a mistake!) They also have the tendency to not refund you for orders that were clearly returned back to them…good luck trying to get your money back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cameliaw5
1 review
2 helpful votes
June 11th, 2023

I reported this Lululemon impersonator to the actual company. Made the mistake to order from them mid April. SCAM. I had to replace my credit card and obviously no clothes were sent to this day even though they sent an active shipping link. All the emails for contact are fake.

Tip for consumers:
Do not buy from them unless you want to give your money away- better donate it to a charity

Products used:
I didn't use anything, I got scammed

Service
Value
Shipping

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1.2
329 reviews
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