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Review of LUISAVIAROMA

LUISAVIAROMA reviews

2 reviews
19 Via Roma
Firenze, TC 50123, IT
Tel: +39 055 28 36 21
customercare@luisaviaroma.com

2 reviews with 1 star

matank
1 review
1 helpful vote
8/9/18

I return my item and they didn't accept it for no reason now I'm stock with a 600$ jeans that don't fit me!!
Don't order in here!!!!

georgii6
1 review
0 helpful votes
7/27/18

Very poor customer service and return item process.

If by some chance someone makes the mistake of ordering the female version of the exact same product(Jeans) they refuse to switch it for the male version even if you call them 5 minutes after placing the order.

The process is ridiculous and completely lacking common sense!

Instead of switching the item that is the same price you have to:
1. Wait for the courier to arrive
2. Refuse the order when it arrives in order to avoid paying for the return
3. Go to the web site and start the return process
4. Wait for the package to get returned
5. Wait for the guys to check if everything is good with the package
6. Wait for your money back OR get store credits
7. Order again and wait.

As I have said: Ridiculous

I would understand if the item was already shipped but contacting you 5 minutes after placing the order and just asking to switch from female to male at exactly the same price is not making any sense.

Please improve your internal process in order to handle those cases in a professional and cost effective manner.

As it stands right now you are experiencing losses: fees for return shipment, the time of your customer support team. Not to mention the environmental impact of sending something from point A to point B and then back again especially when you know that that item will be returned. (actually not accepted)

One more thing: Please make it so that one can cancel an order before it ships. Every decent online shop has that option.

Regards.

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