• Lucky Vitamin

Lucky Vitamin

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Lucky Vitamin has a rating of 2.94 stars from 2,735 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lucky Vitamin most frequently mention live chat, post office, and tracking number problems. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Quality
    181
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
71
See all photos

What reviewers want you to know

Positive highlights

  • Lucky has consistently high quality products, delivered in a timely manner.
  • First time customer and found web site easy to use and loved the copy promo code function.

Critical highlights

  • I contacted Luckyvitamin about getting a refund and I have been very unsatisfied with their customer service.
How would you rate Lucky Vitamin?
Top Positive Review

“Very satisfied”

sonia T.
7/17/22

Many years I buy my supplements and vitamins, from USA shipping worldwide. They have such a big range of choices... I love it. Very professional and nice!

Top Critical Review

“Bad Website, Bad Customer Service”

Craig B.
2/13/23

After ordering online there is no confirmation shown, and no confirmation email until much later. Web pages load very slowly. The "Contact Us" link on their website only gives a mailing address. Employees say they don't think there is any problem.

Reviews (2,735)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (272) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user eseraph06
1 review
1 helpful vote
April 4th, 2023

I am an expat in Riyadh, Saudi Arabia. Last February 2023 I ordered some supplements door-to-door from Lucky Vitamins. I got a tracking No. Which never worked. After 2 months I wrote to them and was surprised to hear that the shipment arrived in Riyadh on 1st March, the courier slept on it, then sent it back to the US. I was never notified, and would still be waiting had i not contacted them. They said they will refund me, less 25% for "restocking fee", in spite of the whole fiasco being the courier's mistake and me having wasted 2 months waiting and then emailing their Customer Service. I am still waiting for my refund. I would never recommend this Company to anyone.

Products used:
health supplements

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasb2336
1 review
1 helpful vote
March 4th, 2021

We´ve been waiting for 10 weeks for our order. Bad custumer service! No money back and alwaiy the same anwsers!

Thumbnail of user jw992
1 review
2 helpful votes
June 7th, 2022

They shipped an order to the wrong address, and refused to try to do anything helpful about it. They acknowledged that it was possible for them to contact the courier and re-route, but insisted that they would charge me any re-routing fee they incurred for correcting their own error.

They sell the same products as 100 other sites and stores, often at exactly the same prices... It's not worth giving your business to a vendor that tries to squeeze a few extra bucks at their customers' expense.

Service
Value
Shipping
Returns
Thumbnail of user charlesh2546
2 reviews
2 helpful votes
December 1st, 2022
Verified purchase

Lucky Vitamin canceled my order because I tried to order 12 bottles of Joint Formula on Cyber Monday. The company claims that I bought too many and it is only for "personal use", so they have to cancel my order. I just wanted to buy my parents and elders some Joint Formula to show some love and I care for them. If Lucky Vitamin extremely cares how much less they will make with their discounts, I kindly suggest the company not have any holiday sales or discounts in the future. It would be a waste of everyone's time.

Thumbnail of user ryanm837
1 review
12 helpful votes
January 2nd, 2021
Verified purchase

I ordered a product by DHL Priority on 26th November 2020. I was told it would take 5-7 days. It is now 3rd January 2021 and there is no sign of the product. They have a call centre in the Philippines - and the staff are like robots, unable to help. They have refused to refund. I managed to get it charged back by credit card company - but really people should beware of this company as what they are doing is scandalous.

Tip for consumers:
Really I would look for alternative companies - they take your money, do not delivery the product and do not refund you.

Products used:
It never arrived.

Service
Value
Shipping
Returns
Thumbnail of user anno131
1 review
2 helpful votes
September 10th, 2020

Worst company I have ever dealt with.
Customer service wrote that I would get money refunded, that was July 1st.
Have not gotten the money yet, everytime I try to contact them by chat, customer service ends the chat.
Not recommended at all :(

Thumbnail of user jaralynns
1 review
0 helpful votes
November 27th, 2020

My story about the dealings with Lucky Vitamins is too long to write in this space. I'll condense it. Bottom line I ordered 3 bottles of a product to be delivered to Toronto, Ontario Canada. I never received the product and I was here every day without fail! The Doorbell never rang. After 17 emails they refused to refund me saying the product had to be mailed back to them for a refund. Does that make any sense, since I never received the product in the first place? (Then they have the nerve to tell me they will charge an exorbitant restocking fee which would not amount to much left to be refunded!)

After checking the very deep "hidden" notes left on their parcel tracking site (DHL), I saw that DHL wrote "DESTROYED"! Rather than initiate a return of the undelivered package to Lucky Vitamins. DHL never returned my emails and there was not a telephone number I could find online to contact them. Same for Lucky Vitamins. No one would accept responsibility for the loss of my goods.

Something has happened to this company. I had not ordered from them in years. I used to get my parcels without a hitch and now I see there are more complaints than ever against their customer service dept. Most of the complaints read they never received the products or they found the products were damaged when opened. Right now they are not any better than a bunch of criminal shysters in the way they handle their customers. They lack integrity and totally ignore their customers rights. Don't order from them! If you do, expect nothing but deceit from them in return for your good money that you will never see again.

Thumbnail of user ever40
1 review
11 helpful votes
January 13th, 2021
Verified purchase

I put in an order with Luckyvitamin in 2017. It was not a good experience. But I forgot the experience and just tried again (2021). Now I remember why I won't shop here. I forgot about the terrible customer service and very slow shipping. You can try the chat but you'll be waiting forever to contact a real person. I never got a real person on 3 chat tries. One try I waited 1/2 hour. Phone call option? Forget about that one as well. Order not delivered and tracking info stalled

Thumbnail of user hannas54
1 review
1 helpful vote
September 13th, 2020

TOTAL SCAM!

I placed an order from the US to Sweden on July 17,2020. I still haven't received my package (on September 13,2020).
I've continuously contacted the company to ask about the whereabouts of my package. I was originally sent a generic tracking number that just takes me to their website saying my package is "On it's way" with no carrier information or actual tracking number.

The last reply I received told me that "the package has been awaiting pick up since Aug 3rd. Please get in touch with Final Mile Carrier to sort this out."

I have no carrier info. I have no tracking number. I have received no mailing slips. Nothing. If the package has been waiting since August 3 to be picked up, where is it? And how am I supposed to "sort it out" on my own without being given any information about the shipment or the carrier?

Absolute scam!

Thumbnail of user vincentd150
1 review
1 helpful vote
April 20th, 2020

Order is way past due. You cant get any Customer Service on the phone. Luckyvitamin can blame the coronavirus as an issue, but I am getting my supplies from Amazon without delay.

Thumbnail of user laurier226
1 review
4 helpful votes
May 29th, 2021
Verified purchase

They deserve 0 stars.
I never got my package yet all they had to say was 'sorry', they won't return my money. Such a bad company, such a bad customer service. Apparently, after reading online reviews, that's happened to many people. If luckyvitamin mess up your order or ship to the wrong place or for some reason you're not getting your order and you never will - you are the one to pay. I basically pay them for nothing, I gave them money and got nothing. You don't want to mess with that. It's SO frustrating.

Tip for consumers:
Don't buy from them if you want to get your package when you pay.

Products used:
Didn't get a thing, they just took my money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciab1628
2 reviews
0 helpful votes
July 28th, 2020

I ordered items that were supposedly shipped 6/29 and am still waiting no responses were helpful here it is a month later still
Nothing and no way to speak to anyone To fix the situation. I will never order from here again

Thumbnail of user tonyt443
1 review
0 helpful votes
July 13th, 2020

Still have not received it, its been on back order, not professional to ask for review when the product has not arrived yet.

Thumbnail of user edwardh348
1 review
1 helpful vote
May 3rd, 2020

Delivery was very poor. It took almost a month to get two items that were supposedly in stock. If they were backordered, you should have indicated it on the webpage.
Ed

Thumbnail of user bk165
1 review
0 helpful votes
August 18th, 2020

I overlooked using an incorrect address. Tried repeatedly to have Fedex correct the address while the package was a mere 20 miles away in their warehose. Asked Lucky Vitamin to help out. I never received a reply from Lucky Vitamin to help correct the address as the shipper.

Thumbnail of user leev194
1 review
0 helpful votes
July 6th, 2020

This is the worst experience I never had since 20 years I buy on the internet. It's been 4 months now that their carrier lost my parcel, LuckyVitamin told me that there was an issue with the address apparently and that the parcel was on its way back to them, then and only then they will refund me. (I never seen on the carrier's website that the parcel was on its way back to LuckyVitamin so I don't know where they found this information). So I waited one more month and they told me that they didn't received the parcel yet so they cannot refund me. I went to the carrier website and the tracking number doesn't even work anymore since it's way to old now! I sent more than a dozen of emails to LuckyVitamin and they answered me with an automatic response that until they don't have the parcel back they can't refund me, even if I'm not responsible for the loss of the parcel... This website is a pure SCAM!

Thumbnail of user matat2
1 review
1 helpful vote
June 17th, 2020

Bad ideea to buy from them, they say 90 day money back guarantee bull s,,, I have almost 6 months I have not received my money back so f,,, them don't buy from them ever

Thumbnail of user jackh446
3 reviews
1 helpful vote
June 1st, 2020

Delivery was very poor. You cant get any Customer Service on the phone. This was the most disappointing transaction. Don't buy this products.

Thumbnail of user oliviah232
1 review
2 helpful votes
September 6th, 2021
Verified purchase

Never received the item. Have contacted LuckyVitamin multiple times to arrange a replacement or a refund and the customer service is appalling. I'm honestly not even sure if the replies were written by real humans or robots they were so irrelevant and unhelpful. Feels a lot like a scam company so you should absolutely avoid buying anything here.

Thumbnail of user brennp
1 review
0 helpful votes
July 20th, 2020

My order was a mess, a box of totally useless stuff I did not order. The main reason for my order was to set up a re-occurring purchase for Just Mayo. It has been discontinued. I received a bottle of 3, 6, 9 oil which I will never use. A total waste of money.

Thumbnail of user sherifh15
1 review
0 helpful votes
September 5th, 2020

I ordered a probiotic as well as a cooling pack to keep it cool and preserve it during shipping.
I was deeply disappointed when it arrived hot and the cooling pack was in the box unwrapped around the bottle and not cooled as expected

Thumbnail of user anao69
1 review
0 helpful votes
July 13th, 2020

Promotion buy together and save not applied, coupon code in NOW products, discount not applied.
Please don't show promotion that doesn't apply in the country it is view/visited.

Thumbnail of user nm272
1 review
1 helpful vote
June 23rd, 2020

Terribly disappointed with my experience purchasing from this company. I ordered probiotics that must be kept cold to remain alive on 6/4/2020. I paid extra for expedited shipping that would arrive (per their website) on 6/8/2020. I also paid extra for 2 cold packs to be included with my probiotics. My order did not arrive on 6/8. It arrived on 6/11. There was only one cold pack in the package as well, when I paid for 2. All of the temperature sensitive probiotics arrived warm. I paid $115 for probiotics that are no longer able to be used. I have purchased these same probiotics for years from Vitacost and never had this issue. L've reached out to customer service multiple times, knowing given the opportunity, many companies will jump at the chance to make it right. It's been nearly 2 weeks. Nothing. Radio silence. Save yourself the headache and purchase elsewhere.

Thumbnail of user christineh544
1 review
1 helpful vote
April 20th, 2020

This company not only defers your orders, payments and shipments to a most confusing degree that it is hard to even track their charges on your account. I've ordered with them for awhile until I got smart and followed what they were doing. They are doubling costs and I've had to call them numerous times for them to return money to my account. The final straw was when they charged me 53.00 for a "membership" I absolutely NEVER would have elected to sign up for... NEVER. I'm attempting to recover my money now but they are saying they don't have anyone to answer phones... THEY ARE RIP OFF ARTISTS AND WILL STEAL YOUR MONEY ONCE YOU GIVE THEM YOUR ACCOUNT INFO.

Thumbnail of user riar10
2 reviews
0 helpful votes
November 26th, 2020

Do not use for international delivery. My parcel was lost and lucky vitamin couldnt do anything to track it. Lost my money and do not recommend

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Discount prices & free shipping on vitamins, nutritional supplements, health foods, bath, beauty & other natural products. Up to 75% off!

How do I know I can trust these reviews about Lucky Vitamin?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Lucky Vitamin?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business