• Lucky Vitamin

Lucky Vitamin

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Overview

Lucky Vitamin has a rating of 2.94 stars from 2,735 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lucky Vitamin most frequently mention live chat, post office, and tracking number problems. Lucky Vitamin ranks 1st among Body Building sites.

  • Service
    181
  • Value
    200
  • Shipping
    194
  • Quality
    181
71
See all photos

What reviewers want you to know

Positive highlights

  • Lucky has consistently high quality products, delivered in a timely manner.
  • First time customer and found web site easy to use and loved the copy promo code function.

Critical highlights

  • I contacted Luckyvitamin about getting a refund and I have been very unsatisfied with their customer service.
How would you rate Lucky Vitamin?
Top Positive Review

“Very satisfied”

sonia T.
7/17/22

Many years I buy my supplements and vitamins, from USA shipping worldwide. They have such a big range of choices... I love it. Very professional and nice!

Top Critical Review

“Bad Website, Bad Customer Service”

Craig B.
2/13/23

After ordering online there is no confirmation shown, and no confirmation email until much later. Web pages load very slowly. The "Contact Us" link on their website only gives a mailing address. Employees say they don't think there is any problem.

Reviews (2,735)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (272) quality products (60) web site (50) shopping experience (28) product selection (28)
Thumbnail of user annetted229
1 review
0 helpful votes
January 26th, 2022
Verified purchase

I've been using Lucky Vitamin for a long time. I usually find what I'm looking for and the price is right. Free shipping at $49 is amazing considering supply & demand.

Thumbnail of user hollyg356
1 review
0 helpful votes
November 25th, 2022
Verified purchase

I searched several other website for the same product and all others were out of stock, grossly overpriced or shipping was expensive. Only here did I find the product I was looking for at a good price and fair deal.

Tip for consumers:
Get a promo code to add to your discount

Products used:
Dragon fruit chips

Service
Value
Shipping
Quality
Thumbnail of user th239
1 review
0 helpful votes
April 23rd, 2020

Taste great and good value! Plant Fusion is great! The vanilla is by far the best tasting one. Thanks Lucky Vitamin!

Thumbnail of user marias2400
1 review
0 helpful votes
April 2nd, 2022

It's easy to find what you want and get a discount too. Love that Lucky Vitamin has a subscription option too!

Tip for consumers:
free 30 day trial membership

Products used:
vitamin suppliments

Service
Value
Shipping
Returns
Quality
Thumbnail of user geoffreyp93
1 review
0 helpful votes
October 21st, 2022

They offer some great products and many prices even beat Amazon! For example, the Lucky Vitamin brand Gymnema sylvestre I take every day contains the exact same ingredient as what I'd been taking, but at a lower price per dose. Their Green Tea extract also has MUCH lower caffeine than any other brand I've seen- a plus for caffeine-sensitive consumers.

Tip for consumers:
Choose products from the drop-down menu from the search bar for better results

Products used:
vitamins, supplements and health adjuvants

Service
Value
Shipping
Quality
Thumbnail of user karens1307
1 review
0 helpful votes
March 9th, 2020

All went as expected. No problems. Happy to be able to get supplements by remote order. Also happy for the discount.

Thumbnail of user twrubsr
1 review
0 helpful votes
July 22nd, 2018

When I need to find an item for a better price than retail, I KNOW I will likely find it at LuckyVitamin. Though we do find the best deals through our organic buying co-op, I can only order there once a month and then wait for 7-8 days for the truck to deliver at a drop point 1.5 hrs away from our home. When I am in a pinch, LuckyVitamin usually delivers on what I need.

Thumbnail of user lizl172
1 review
0 helpful votes
September 15th, 2020

I was looking around for american ginseng in mini drink ampules and I found it here at a good price.

Thumbnail of user jerrye72
1 review
0 helpful votes
July 5th, 2019

I have a standing order for 3 containers Eos wipes every other month. We were getting a bit close to running out so I initiated an extra order and inadvertently started another standing order. Your customer service is obviously located out of country and I struggled to explain my situation. When I completed the call I was certain that the second standing order had been deleted but was uncertain whether I was going to receive my interim order. A couple days later I got a notification that the order had shipped and everything was fine, but the customer service was a bit challenging.

Thumbnail of user laureng81
1 review
0 helpful votes
March 27th, 2018

Haven't received my first order but everything has been great so far - incredibly easy to manoeuvre through site and order. Thanks!

Thumbnail of user nollaa
1 review
0 helpful votes
December 8th, 2021

Some items on this website is pricy. But my experience is exciting and satisfying overall" I'm going to shop here again for sure!

Tip for consumers:
You can find alot of products in a good price here.. go and get it !!

Products used:
Just waiting for first shipment!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user hermanb55
1 review
0 helpful votes
May 6th, 2020

I received half of my shipment in excellent condition. Unfortunately, the other half also was damaged in shipment.
The overall rating I give is 4 for a great work.
Thanks.

Thumbnail of user lw472
1 review
0 helpful votes
May 30th, 2020

You can find high quality products on Lucky Vitamin at the lowest prices with free shipping. I think they are great. I don't like that you can't resolve issues with your order through their 800 # any more the online chat is frustrating. Please bring back live customer service people I can talk to.

Thumbnail of user davidr1339
1 review
0 helpful votes
June 21st, 2019

Only problem is... I wish you listed the supplements by what they are good for. So you would educate the public as well. Attach articles about the supplements so we can shop smart and healthier.

Thumbnail of user barbrap4
1 review
0 helpful votes
April 18th, 2019

I was searching and searching for appropriate safe remedies as neither my dog or I can take alcohol and wow found Lucky Vitamin. I think a fair price and good quality so i will shop with them again

Thumbnail of user vanessaj84
1 review
9 helpful votes
April 17th, 2020

Wide selection of products. Had to find a weird hand soap because the typical ones are on backorder right now, but that's understandable given the current global pandemic situation. I like the store brand products for cutting costs. I wanted to find a vegetarian collagen supplement but they only offer plant-based collagen building peptides. I've seen algae-based collagen products elsewhere, but Lucky Vitamin had everything else I needed. I'm excited to try the new products when they come in. It seems like delivery will take about a week.

Thumbnail of user ritar61
1 review
0 helpful votes
August 11th, 2018

The website was easy to use. I ordered more lotion so I could get free shipping. Hopefully, my items will come in a timely manner.

Thumbnail of user harmonym5
1 review
0 helpful votes
January 17th, 2018

I love how Lucky Vitamin's product selection and have found many things I like here. I have found a lot of items are on back order and sometimes take a long time to arrive. The $49 dollar minimum order is too high for me. I don't buy that many vitamins all at once. So, if I only need one or two items, I have to go elsewhere to avoid the shipping. A $25 dollar minimum order for free shipping would be much better.

Thumbnail of user yeseniar8
1 review
0 helpful votes
February 8th, 2018

Love the natural/organic options you guys offer. Prices are good and offer free shipping! My family love it's products! Will continue to order from them :D

Thumbnail of user atzaelh
2 reviews
0 helpful votes
June 4th, 2018

Great website. User friendly. Good prices. I found out about the site from a friend sometime ago. I wish you have a section related to ailments and related vitamins-minerals to use. Thank you I will be back. PS I did not see the stamp of CGMP or GMP on your products WHY?

Practice regulations enforced by the US Food and Drug Administration (FDA). CGMPs provide for systems that assure proper design, monitoring, and control of manufacturing processes and facilities.

Thumbnail of user pierref5
1 review
0 helpful votes
February 14th, 2018

Placed my first order. Good website, easy navigation. Decent prices compared to most web order. Looking forward to shopping some more when I run out of other supplements.

Thumbnail of user carlao45
1 review
0 helpful votes
November 5th, 2020

Pros: Good products available at a reasonable price and international shipping works for me.
Cons: standard repply on e-mails- takes a bit of time before someone reads it and gives a suitable answer/ it' no possible to cancel an order: I'm having trouble on refunding (order from first week of July returned to them from customs, it's november, they've received back and I was not reimbursed yet)

Thumbnail of user marlboroughn
1 review
0 helpful votes
April 23rd, 2018

Pretty good website. Slow and locks up sometimes. Generally shows me what I am looking for. The ordering process is better than it used to be.

Thumbnail of user amandak360
1 review
0 helpful votes
May 19th, 2020

This is the 1st time I have ordered but their website is very easy to navigate and order from... hope the delivery & shipping goes just as well!

Thumbnail of user kristyk51
1 review
0 helpful votes
August 31st, 2020

The prices seem great and reasonable. Can't wait to try. Seem to have a large variety and many brands to choose from.

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