• LuckyScent

LuckyScent

Overview

LuckyScent has a rating of 3.89 stars from 71 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LuckyScent most frequently mention customer service, and free samples. LuckyScent ranks 70th among Perfume sites.

  • Service
    14
  • Value
    15
  • Shipping
    16
  • Returns
    10
  • Quality
    15
Positive reviews (last 12 months): 80%
Positive
4
Neutral
0
Negative
1
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • i wanted to try a lot of various scents so i purchased about 30 samples and they all are rancid.
  • I really, liked the companies layout, but I can't deal with bad customer service.
How would you rate LuckyScent?
Top Positive Review

“Wonderful website”

Deja H.
3/11/24

Have ordered multiple times from this company and have also shopped at their brick and mortars stores a few times. The customer service is always phenomenal and they always ship in a timely manner with care. The products have always been perfectly wrapped and in good quality. Love this company and will continue to purchase from them!

Top Critical Review

“Horrid customer service”

Matthew G.
8/31/23

Been a customer for 10+ years and have generally had OK experiences with Luckyscent - great selection, but slow order processing and shipping. But my most recent experience was downright insulting. I had the temerity to request that they re-ship an order that had been lost by their chosen courier. They proceeded to drag their feet and then imply that I was somehow the problem in this equation. I will be avoiding these inconsiderate goons in the future.

Reviews (71)

Rating

Timeframe

Other

Reviews that mention popular keywords

samples (22) customer service (4)
Thumbnail of user juliadra1998
1 review
1 helpful vote
September 9th, 2023

LuckyScent has always delivered when it comes to offering small sample sizes of niche fragrances especially ones that are not available in Canada. I don't mind their dab on samples since I hand decant them into sprayers which I do with a lot of samples I purchase from other companies as well (Etiket, ScentSplit, etc.). The prepackaged discovery sets are always full and packaged properly to avoid leakage compared to other companies like The Perfumery Barcelona (discovery kits arrived leaked and customer service was poor). Customer service at LuckyScent has always been quick and courteous, never any issues. The only complaint I have are the prices as a Canadian customer, but what can you do!

The bottles I've purchased are authentic and packed properly as well. I love the free samples offered with each purchase and I don't mind the extra shipping time it takes to pack everything! I'd rather have everything decanted and packaged properly then have samples or bottles arrive empty or broken. It's very kind of them to offer extra samples with purchase, even expensive ones, as other companies don't offer any or you have to purchase a sample if you want one included with your order.

Overall, I'm happy with the 5-6 orders I've made with LuckyScent so far and I hope to purchase more soon, if my wallet allows! :)

Products used:
Fragrance samples and full bottles of Carthusia Fiori di Capri EDP 50ml and Eris Ma Bete EDP 50ml

Service
Value
Shipping
Quality
Thumbnail of user leisle
16 reviews
4 helpful votes
October 14th, 2020

There are many varieties of scents in Luckysent. The essence was nice, at any other site we can't get that much. They also provide samples to try.

Thumbnail of user bobq5
Bob Q.
7 reviews
19 helpful votes
January 26th, 2016

If you love great smelling perfumes, cologne for your man, or you like to burn oil and candles in your home, then this is the website for you. LuckyScent.com is amazing and has something for everyone. The best part of this website is that you don't have to spend a fortune on a scent and then get it to only find out that you don't like it or it doesn't work with your body chemistry. You can order samples of all the perfumes and fragrance oils for around four dollars each.

Thumbnail of user adamc101
Adam C.
3 reviews
3 helpful votes
March 6th, 2016

Luckyscent has a large selection of perfumes, some that are difficult to find elsewhere, and many users write nice, detailed reviews of the perfumes, which is very helpful. Also, they sell samples of most of the perfumes they offer. The samples cost $3-$4 a vial, depending on the price of the perfume.

21 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

Luckyscent: the best selection of niche perfumes, fragrances and candles anywhere.

Company Representative

Thumbnail of user francow3
franco w.

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