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LuckyScent has a rating of 3.89 stars from 71 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LuckyScent most frequently mention customer service, and free samples. LuckyScent ranks 10th among Perfume sites.
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Have ordered multiple times from this company and have also shopped at their brick and mortars stores a few times. The customer service is always phenomenal and they always ship in a timely manner with care. The products have always been perfectly wrapped and in good quality. Love this company and will continue to purchase from them!
Been a customer for 10+ years and have generally had OK experiences with Luckyscent - great selection, but slow order processing and shipping. But my most recent experience was downright insulting. I had the temerity to request that they re-ship an order that had been lost by their chosen courier. They proceeded to drag their feet and then imply that I was somehow the problem in this equation. I will be avoiding these inconsiderate goons in the future.
While their products are authentic and lovely, it is VERY difficult to make purchases. They have major server issues. You have to refresh the page a million times and sign in over and over hoping that your order goes through. It takes me upwards of 20 minutes to get their broken website to work. Ridiculous.
They also process orders very slowly, and shipping sometimes takes weeks. One time I straight up forgot I ordered something because so much time passed before I received it. Luckyscent needs to get their sh-t together.
Tip for consumers:
Be prepared to struggle
Products used:
Perfume
I ordered purfume from lucky scent and took three weeks to get here. When I compared bottles it had a different region printed on the bottle. I contacted the company and they gave me an answer that was ( this was the region for insperation). Two weeks have passes when I asked what does that mean... its bullcrap. I recommend that you go to the source of your purfume also the price was the same, not sure why I purchase from this company
BUYERS BEWARE... i wanted to try a lot of various scents so i purchased about 30 samples and they all are rancid. Several of them almost made me vomit. Waste of money. Read the reviews and ordered them anyway. Omg all the Tom Ford stink. Not a one smelled decent. Beware. Dont waste your money..
So I ordered a few samples from this company earlier in the week and I smelled them all. Some I could already tell I wouldn't like. I separated the ones that I liked and I've been wearing one each day to see how I actually like it to determine which ones I wanted to purchase a bottle of as the bottles are expensive. Creed Aventus was one of the samples I ordered and Creed was the only name I recognized. A few months ago I ordered samples from Amazon and I thought I ordered a different Creed cologne but it was the same as the one I got from LuckyScent. When I realized I had ordered the same one I sprayed one on each wrist....they smelled different. The one from Amazon came in the little booklet with information about the cologne...looked legit. The one from LuckyScent did not but they both were in the same type of spray sample tube with the name on it....but they didn't smell the same. Hmmmm...so how do I know I'm getting the real thing? If I buy a cologne because I liked the sample I'm not sure if the actual bottle will smell like the sample that I like.
Thanks for your comment, I can verify our products and samples are authentic, and purchased from either the brand directly or the approved distributer. As for Creed, two things: our samples are ordered and restocked on a weekly basis, so we can't speak to the origin or freshness of the sample you purchased on Amazon. Also, Creed is notorious for having A) counterfeit products and B) batch inconsistencies with Aventus. (There is plenty of knowledge on both these topics online you can learn about. Let me know if you have any other questions, and always know you can email us direct for any concerns, or product recommendations. -FW
I normally order my scents from a place here in Georgia. But decided to go with LuckyScent, since they had somewhat of a larger selection. However, big mistake! It seems as though the bigger you are the quality of service has a way of diminishing. Not in all places, but in my case I was Unlucky, when I didn't receive my shipment.
I called and spoke with someone over the phone who stated that," It was lost in shipping." You all know that go to when your product hasn't actually been shipped at all. But anyway she tells me that she can have another shipment sent to me. Really? I mean I want to wait another 2 weeks to receive a product, that I can most definitely order from somewhere else and get it in less than a week with no problems. Not to mention she didn't even offer any concessions for the inconvenience.
Well, I wanted to be fair with my review, although I should probably, wait until my money is refunded because there is no telling how long it will take. Man! I really, liked the companies layout, but I can't deal with bad customer service.
Tip for consumers:
Keep checking with the company to make sure that the product has actually been shipped.
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Luckyscent: the best selection of niche perfumes, fragrances and candles anywhere.
I'd like to comment by stating that we don't sell rancid perfumes, in fact we make all of our samples from the product we purchase (direct from the perfume house and/or distributer). It's unfortunate you didn't like any of the Tom Ford fragrances, as his collection is always popular and he has created some beautiful perfumes.
If you're after a perfume and need any advice or suggestions we're always here to help, just call or email.
Thank you.