• LuckyScent

LuckyScent

Overview

LuckyScent has a rating of 3.89 stars from 71 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LuckyScent most frequently mention customer service, and free samples. LuckyScent ranks 12th among Perfume sites.

  • Service
    14
  • Value
    15
  • Shipping
    16
  • Returns
    10
  • Quality
    15
Positive reviews (last 12 months): 80%
Positive
4
Neutral
0
Negative
1
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • i wanted to try a lot of various scents so i purchased about 30 samples and they all are rancid.
  • I really, liked the companies layout, but I can't deal with bad customer service.
How would you rate LuckyScent?
Top Positive Review

“Wonderful website”

Deja H.
3/11/24

Have ordered multiple times from this company and have also shopped at their brick and mortars stores a few times. The customer service is always phenomenal and they always ship in a timely manner with care. The products have always been perfectly wrapped and in good quality. Love this company and will continue to purchase from them!

Top Critical Review

“Horrid customer service”

Matthew G.
8/31/23

Been a customer for 10+ years and have generally had OK experiences with Luckyscent - great selection, but slow order processing and shipping. But my most recent experience was downright insulting. I had the temerity to request that they re-ship an order that had been lost by their chosen courier. They proceeded to drag their feet and then imply that I was somehow the problem in this equation. I will be avoiding these inconsiderate goons in the future.

Reviews (71)

Rating

Timeframe

Other

Reviews that mention popular keywords

samples (22) customer service (4)
Thumbnail of user matthew.m.grabowski
1 review
5 helpful votes
August 31st, 2023

Been a customer for 10+ years and have generally had OK experiences with Luckyscent - great selection, but slow order processing and shipping. But my most recent experience was downright insulting. I had the temerity to request that they re-ship an order that had been lost by their chosen courier. They proceeded to drag their feet and then imply that I was somehow the problem in this equation. I will be avoiding these inconsiderate goons in the future.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kiml1070
1 review
1 helpful vote
September 26th, 2022
Verified purchase

Have no idea what's in these vials. I have 12 samples they are all the same color. Ridiculous, just tell people these could be out of bottles in your bathroom. These could be subs for the real thing without the brand packaging. I've called Gritti and Tom Ford to see if this is how they give their samples. No one else does it this way. Wouldn't buy from them again.

Thumbnail of user eleshaw
1 review
3 helpful votes
April 22nd, 2022

I really wanted to love this company, however, beware they send fake fragrances. Not pleased at all. I can't even smell it after just a couple of seconds.

Products used:
I tried all of them, but couldn't smell it after a couple seconds

Service
Value
Shipping
Quality
Thumbnail of user ronitl1
1 review
8 helpful votes
January 3rd, 2021
Verified purchase

Mr. Franco, when everyone said the same thing on reviews all over the internet, then maybe it's true no? HORRIBLE SERVICE, when they don't have already open bottles of product to send the requested samples, they simply cancel the order to a perfectly good shipping address, and give some lame excuse. Unheard of, as in 45 years this hasn't happened with any other company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nycperfumeloverp
1 review
4 helpful votes
February 17th, 2023

Will rip you off, send you a broken bottle, then make it your problem and not give any money back. You can spend thousands here and they simply don't care. Also fake perfumes. Take your money elsewhere that values and appreciates you.

Thumbnail of user marcellea3
1 review
14 helpful votes
February 15th, 2020

My husband bought me a fantastic fragrance called Divine. It was a Christmas gift. When I opened the package we found a broken bottle that had leaked though the packaging. We e mailed the company in December. Today is February 15 th. We still have not received a replacement or any sort of compensation. Will never purchase from this company again.

Thumbnail of user meaganp24
2 reviews
5 helpful votes
January 26th, 2021
Verified purchase

I tried a friends Delina she got from Nordstrom. Lasted days even after showers. Ordered sample from Lucky Scent and lasted 2 hours. Ordered from Nordstrom and it lasts at least a day or so. This has to be a knock off. Save yourself the trouble and pay full price from Nordstrom.

Tip for consumers:
Delina sample has to be a knock off. You should inform your potential customers as such and significantly reduce the price. NO QUESTION!

Products used:
perfume sample

Service
Value
Shipping
Returns
Quality
Thumbnail of user catherinef360
1 review
0 helpful votes
January 6th, 2022

I ordered, for twelve dollars, plus shipping four dollarsm, a sample of the Lucky Scent Gardenia Two extremely tiny samples arrived, about the width of a number two pencil, if that. Of course slightly under an inch in size. You have probably seen them in department stores where a salesperson will hand you a miniscule sample to take home and try, containing enough of a few drops to give yourself a one time application. The price to get these pathetic tiny samples (2) was truly a cheap shot for the price. The Gardenia scent was just that, the smell of a Gardenia as it would be perceived with any other Walmart or Dollar Store. Pick-up-a-bottle of gardenia scented perfume. Not remotely special or potent and just an expected floral smell. There is a no return policy on samples, so you had best be aware of that as in reading the fine print. If you buy a sample pack (not inexpensive to purchase) you will get a slightly larger number of these miniscule sample bottles. I, personally, resent this expenditure. A sample this tiny should be sent to you for free to entice you to buy. I am not impressed nor am I pleased.

Tip for consumers:
One must accept cookies and policies to submit a review. How is that information used. Does Lucky Scent make money on using these cookies so that others may benefit from it?

Service
Value
Shipping
Returns
Quality
Thumbnail of user tarad171
1 review
4 helpful votes
April 3rd, 2021

Horrible fake perfume sold here. I cannot get the disgusting smell from my nose! I order a few scents that I know how they smell and each one of them had this fake, cheap scent.

Value
Shipping
Returns
Quality
Thumbnail of user mikeh1885
1 review
3 helpful votes
August 21st, 2021

Yes, that was it! I ordered 3 samples to try them and see if I like any of them. No one ever noticed any of them when I was wearing them. It was like diluted alcohol

Products used:
Molecule2,molecule4

Value
Shipping
Quality
Thumbnail of user julianl46
1 review
3 helpful votes
April 29th, 2020

I paid $55 dollars for shipping on April 18,2020. After several inquiries, i have no idea where my product is. The tracking number shows as of April 2,2020, USPS has not yet received the package.

I paid FragranceX 34 leva (about $19) for shipping with DHL. Product arrived no problem.

Terrible service.

Thumbnail of user bobj232
1 review
14 helpful votes
May 19th, 2019

This stuff is crap. None of it is the real product, just fake rip-off. I ordered 10 samples and threw them away. 3 were supposed to be patchouli, they smelled like very heavy sandalwood. I swear one sample smelled like animal urine. Cheap imitations.

Thumbnail of user oleksiir1
1 review
3 helpful votes
February 24th, 2020

Avoid to have deal with this company.
Huge DELAYS, THEY TOOK MY MONEY FOR DELIVERY WITHIN 3-5 BUSINESS DAYS, BUT STILL WAITING FOR THREE WEEKS.
A PIECE OF $#*!.
GUYS, IF YOU DON'T KNOW HOW TO MANAGE BUSINESS IN CALIFORNIA, WELCOME TO NEW YORK.
I WILL TEACH YOU.

Thumbnail of user olgad29
1 review
11 helpful votes
August 17th, 2018

Do NOT shop with this company. I purchased a perfume from them which ended up being fake. Called the company right away and the rep on the line told me they cannot guarantee authenticity on their items. I was sent a return label and sent the package back the next day. Over a week, and still no refund. Customer support is also not eager to solve the issue.
I have read many reviews about this company and wish I listened to the reviews. This company is a fraud!

Thumbnail of user francow3
franco w. – LuckyScent Rep

Hi Olga,
I'd like to comment by stating that we do not sell "fake perfume" nor is our company a "Fraud". If there is any dispute or issue you have you can direct it towards me, especially if there is any question as to authenticity. We are the authorized retailer for EVERY brand we sell.

Thumbnail of user jayr170
1 review
17 helpful votes
June 6th, 2019

I purchased quite a few niche fragrance samples from luckyscent and they were by far the worst samples I've ever received. First of all, compared to other companies I've tried who sell fragrance samples, luckyscent's samples are the smallest I've seen and especially for the price that they're charging for their samples, it's not worth it. Secondly they are the only fragrance company I've tried that don't use spray bottles for their samples. This makes it quite difficult to sample the fragrances to get a good feel of them before you spend money buying the actual fragrance. I am incredibly disappointed and angry that I wasted my money getting samples from this company especially living in Canada makes it even more frustrating because it cost me more money for the samples and they were a huge disappointment. Luckyscent give the worst samples ever and I would STRONGLY discourage anyone and everyone from getting samples from this company And get fragrance samples elsewhere.

Thumbnail of user sharonc349
2 reviews
14 helpful votes
August 14th, 2018

I bought a sample of I Don't Know What after seeing a rave in a national magazine. I'm glad that the sample is tiny and will be discarding it. Last summer, our dog was sprayed by a skunk and the odor of this sample is a lot like what he smelled like. I sprayed just a little on my arm and had to wash it off immediately. Maybe the sample was rancid, but it has put me off from ordering any perfume online in the future.

Thumbnail of user francow3
franco w. – LuckyScent Rep

I'm sorry you did not enjoy the sample. We sell hundreds of perfumes, all different styles and scents. We are always happy to help make a recommendations, via email or just give us a call! We make our samples by hand, from the product we purchase direct from the perfumer and/or distributer, so that customers have the ability to try as many samples as they wish. We want you to purchase a full bottle knowing you'll love your next perfume!

Thumbnail of user ahmedm121
1 review
7 helpful votes
May 17th, 2019

I ordered close to $100 worth of samples and was shocked to get the highly diluted samples ( watered down) and they don't let me submit the review for my orders.

Thumbnail of user mikee213
1 review
6 helpful votes
August 25th, 2019

I purchased samples of the MFK baccarat rough extract and they were HORRIBLE!. Never again! I would pass if I were you!

Thumbnail of user kristineg16
1 review
9 helpful votes
April 7th, 2017

Never order from this company! I ordered 2 samples and was sent - 2 tiny glass bottles -NOT FROM THE PERFUME COMPANY. Luckyscent poured some rancid scent into the bottles and stuck their computer printed label. I only spent $18.00, but I hate the fact I was ripped off. BEWARE - You may not get what you pay for!

Thumbnail of user francow3
franco w. – LuckyScent Rep

I'd like to comment by stating that we don't sell rancid perfumes, in fact we make all of our samples from the product we purchase (direct from the perfume house and/or distributer). We offer our perfume sampling program as a service to customers that enjoy the idea of sampling a small amount of fragrance before committing to a full bottle. This is our way for you to try as many different styles of scents with the ultimate goal of helping you find your next great perfume that you'll love.

If you're after a perfume and need any advice or suggestions we're always here to help, just call or email.

Thank you.

Thumbnail of user margiec13
1 review
6 helpful votes
June 19th, 2018

Purchased a bottle of this perfume from lucky scent after I saw raves about it in a people mAgazine. $100+ for a small vial with a rollerball on top of oil. I only had it for a little over a month and went to use it and realized it was dumping on my wrist and that the rollerball was gone. I contacted luckyscent about it and they said they would contact Loree rodkin and see what they would do about it. I didn't purchase it from Rodkin... I purchased it form Luckyscent. But i waited and heard NOTHING. So I contacted Loree Rodkin who immediatly replaced my bottle with a new bottle of perfume. When it came I notice this bottle of oil was twice as dark as the stuff I got from luckyscent and smelled different and lasted 3 times as long as the stuff from luckyscent. I am guessing that what I got from luckyscent was either fake or had been watered down somehow(could explain why rollerball was loose and fell out) but customer service sucks and I would never buy another thing from them. I sent a photo to Loree Rodkin also... I hope they pull their product from them. Beware if you purchase anything from them!

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From the business

Luckyscent: the best selection of niche perfumes, fragrances and candles anywhere.

Company Representative

Thumbnail of user francow3
franco w.

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