Louisaviaroma

Hi, Has no one had to deal with returning an item of clothing with this online vendor Luisaviaroma? After several emails with Luoisviaroma this is what i found out. If i returned an item and wanted a refund (a refund NOT an exchange) - lets say for a jacket i'm looking at for $1660 Australia - i would pay for the return $45 Aus AND and duties included in the price. When i asked how much that might be they said they couldn't tell me. So, i could lose 45 dollars PLUS several hundred dollars in duties. How does this compare to other online vendors? Match fashion, Mr Porter and Farfetch look like fair-minded angels compared to this shonky business. Just my opinion but their returns policy on duties is a fact. Thanks for listening.