• LoseTheBackPain

LoseTheBackPain

Overview

LoseTheBackPain has a rating of 2.75 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LoseTheBackPain most frequently mention credit card, customer service, and free trial problems. LoseTheBackPain ranks 2nd among Back Pain sites.

  • Service
    22
  • Value
    23
  • Shipping
    21
  • Returns
    15
  • Quality
    20

This company responds to reviews on average within 20 hours

Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
1
Negative
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What reviewers want you to know

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Critical highlights

  • No Customer Service, send out robot messages after they get your credit card details, Beware, so sad
How would you rate LoseTheBackPain?
Top Positive Review

“Worked for me.”

townsend s.
3/12/24

I have been on Heal and Soothe for about 14 yrs. It took some loading to start feeling a difference. My knees haven't hurt in a long time. Had not taken it for a long time and had a few bottles still. My shoulder has been hurting for over a yr now. Got back on H&S yesterday. Loaded up and today my shoulder feels a lot better already. I will probably start reordering soon. I didn't have billing issues and they have reached out over the yrs and sent me extra bottles. I have no complaints.

Top Critical Review

“Sneaky charging unwilling to discuss”

Nancy V.
10/23/23

I used the product during the free trial and did not find it helped at all. November 1,2022, I cancelled and was assured that my credit card would not be charged any more. Looking through my (almost) yearend credit card statement, I discovered I had been charged ongoing $16.03/month. I called them and they told me that I had omitted specifying that I wanted the 'newsletter' cancelled, not just the supplement. I said that is so sneaky, who would want a newsletter for a product that didn't work for them? It shows right on my online account that I cancelled Nov 2022 and now had now active subscriptions. Why am I being charged? I had been told I would NOT be charged any further. The woman said again I must have misunderstood. I got sucked in big time. I hope no one else does. This was a huge waste of time and money.

Reviews (185)

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credit card (48)
Thumbnail of user nigelb28
3 reviews
19 helpful votes
May 11th, 2016

I live in Aussie and had sciatic pain so was ready to try anything. I found their site while looking online for help. I purchased 3 bottles of heal & soothe plus a bottle of the joint food. With the exchange rate plus postage this is a very expensive product. It took nearly 3 weeks to arrive and by that time I was starting to get better anyway. I did feel good while using the pills but won't order more as their billing people make so many mistakes.
I did read all the fine print so as soon as the pills arrived I e mailed and asked for the auto order to stop. 1 month after first order they charge my credit card $39 US again!? That indicated to me that they had charged me for their air head news letter which did not arrive. It is full of trippy hippie feral dreadlocked drum beating rubbish. Not worth anything. I e mailed and complained and hoped to be refunded. Their accounts people did not seem to understand my complaint. No refund. 1 month later I received that air head newsletter but was not charged ( not so far)
The exercises are good and helped my back pain. I think heal & soothe works for me and the joint food was OK. They are just sooo expensive and can't be trusted not to rip you off, which is a shame as I would use their products again if in extreme pain.

Tip for consumers:
Buyer beware of air head staff.

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Thumbnail of user monicah43
1 review
4 helpful votes
May 5th, 2017

I really didn't think this would work but since the weather started getting a little warmer I was in constant joint pain. It was every joint but my knees which have both been replaced. SURPRISE SURPRISE! After just a couple days all pain except in my lower back is gone. I'm hoping after I take it for a while that goes away to.

Thumbnail of user evak9
Eva K. – LoseTheBackPain Rep

Thank you for taking the time to leave your feedback about your experience with our company. It is wonderful to hear you are gaining relief from pain. If you need any advice in the future do please contact us.

http://www.losethebackpain.com/contact-us/

Thank you again for providing your feedback on your experience.

Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com

Thumbnail of user judys26
6 reviews
17 helpful votes
October 27th, 2014

I ordered a book, paid only shipping. However, included in the shipment was a full sized Heal and Soothe as well as a bottle of pills to help arthritis. Sorry can't remember the name of the pills.
I called them and explained what had happened, etc. They told me I could keep
The products no charge for the mistake they made!
The products were wonderful! Just wish I could afford to purchase them!
Didn't give 5 stars because even though I did benefit from the products, it initially caused me stress until I called. But they did remedy it right away with no additional charges.

Thumbnail of user juang33
1 review
9 helpful votes
August 8th, 2014
Thumbnail of user heatherm147
2 reviews
9 helpful votes
March 2nd, 2017

So I signed up for a trial of healnsoothe product in hopes that it would help me reduce inflammation in my neck and back. I didnt start taking the product for a few weeks after I got it and I just totally forgot about it, I ended up getting a second bottle in the mail and then a 3rd by the time I tried the product consistently and finally got around to calling the company they were able to pause my shipments until I could figure out if it was really working for me. I'm back on the smartshipper program because I save money and get the free shipping plus my body feels so much better when im on it. Service was really great thus far, I think people just dont want to admit they dont read terms on the offer and then blame the companies in many cases.

Tip for consumers:
read the letters they ship you and your confirmation email it reminded me of the offer i signed up for.

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Thumbnail of user cindym35
1 review
8 helpful votes
April 1st, 2014

I've had no problems with the site. My husband tried the Heal n Soothe free trial and now he can't live without it to relieve his back pain. I opted for the discounted rate for auto-reorder, and I've adjusted the delivery schedule three times - no problems, they answered calls and emails pretty quickly.
I gave it 4 stars so you'd possibly believe this is a legitimate review; plus I rarely give out 5 stars - that comes with freebies and special discount deals for repeat customers.

Thumbnail of user borutb
1 review
24 helpful votes
October 14th, 2014

The products they sell are excellent in my opinion. I have suffered from osteoarthritis in my right ankle after a parachute accident two years ago. After using the products for only two months (Rub and Relief, Super Joint Support and Heal n Soothe) I see noticeable changes. The fibrin built around my ankle is melting away, the pain is diminished and after two years I managed my first 100 metres jog. I bet I will be running again in a couple of months.

And I agree their customer service could be improved. They messed up some of my shipments but eventually all ended good after a few emails back and forth. I guess they are overloaded with emails due to their marketing policy of free trials. If I was them I stopped free trials and just sell the products as they are as they are remarkable.

I am interested in other success stories and if you have had similar or better results with some other products (preferably cheaper) please write them down in your posts.

I would give them 5 stars if their service was better.

Borut, sLOVEnia

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Value
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Thumbnail of user bruceh73
1 review
5 helpful votes
October 30th, 2016

I keep on getting emails for "Rub-on Relief. When I get to the end of the long boring publicity, it tells me the product is not available in South Africa.

Thumbnail of user andrewh6
1 review
7 helpful votes
October 19th, 2010

Jesse Canone is working to help people - his book educates about how the back work and why it is not a perfect mechanism. It helped me and was great for what it is but it is not a miracle cure - the only miracle cure is daily exercise, care, careful diet and perseverance. Some people have complained about his web site sales of this book including unasked for a subscription to medicines - I am sure that this is another awful clever marketer and not Jesse.
Andy

Thumbnail of user tonya9
1 review
4 helpful votes
April 29th, 2010

I don't know why folk are complaining. I have used the guys at Losethebackpain for years and they are great. Doctors, surgeons, physios are rubbish. Stupid doctors who do not understand back pain just prescribe pain killers like sweets. The idiot who prescribed me Tramadol needs putting down. The only way you will cure back pain is to find the cause. Heal and Soothe is brilliant, it helps with all joints in the body and not just the back. Don't believe the negative comments on here, they will be from the competition. Lol

Thumbnail of user appooktas
1 review
10 helpful votes
February 5th, 2011

Not only did I purchase the Lose the Back Pain program, after using it for just one week, I went to my chiropractor, whom I hadn't seen in a year, having given up on adjustments because they were expensive and just didn't hold and I had the amazing experience of having no pain when he moved the very few vertebrae back into alignment that hadn't gotten there on their own yet. He was amazed, too, by how easily things moved. Stretching my muscles loosened things up so they moved easily, and probably helped some of the vertebrae move back in place, considering that there were only two or three that needed adjustment, and it was usually six or more. I also have neck pain. I have ordered Lose the Neck Pain and expect to have the same experience -- no pain when my neck is adjusted, if I ever need to see the chiropractor again. Lose the Back Pain has done wonders for me since I got it about six weeks ago. I also use a Spine Align (now called Spine Worx) and, while I used to get a half dozen snaps of things moving back into place as I'd lay back on it, nothing moves with it anymore, my spine now staying in line unlike ever before, and I've been going to chiropractors since 1981. I'm sorry for those who have had a bad experience with this company, and they do seem to be a bit money hungry from even my point of view, but the products I've bought from them (Lose the Back Pain, NUBAX, and, hopefully Lose the Neck Pain when it arrives) have changed my back pain situation for the better and I'm hoping that, as I continue to use it, I will no longer have any back pain, a situation that I haven't experienced since 1972. For someone who suffers from back pain, for the cost of three chiropractic adjustments, the Lose the Back Pain program is certainly worth a try. It's guaranteed (1 year, when I purchased it) and, if it doesn't help you, just return it.

Thumbnail of user tomc10
1 review
9 helpful votes
October 19th, 2010

Losethebackpain.com has helped my back greatly. A lot of information and good ways to treat your back pain. They truly take a solid approach in telling you why you have the pain and how to treat it. I've been to doctors, chiropractors, physical therapists and no one have given me all the info I need to properly address my back problem and treat it. Also from keeping the pain from coming back in the first place. It was money well spent and I highly recommend them to anyone with back pain. In reading some of the other comment here. I would agree with them in not having the heal and sooth automatically selected when ordering the book. No one wants surprises when the get thier credit card bill. They need to change that. Keep up the good work Jesse.

Thumbnail of user gaylec1
1 review
7 helpful votes
October 19th, 2010

I have enjoyed this website and have found the video clips very helpful. I have ordered many products that were life savers for me and for my clients like the fir heating pads, the swingmatic chair, the back support and the joy back. I have also bought release the back pain book when it first came out and found the exercises very helpful. I ordered and tried heal and soothe but did not find it of any particular benefit to myself or clients being too mild. I have had excellant service from this company with fast efficient delivery. As with all things there are always going to be those not suited and also those for who this is a godsend. For now I am content with those products I have purchased and always listen with an open mind to the video clips ( you can never tell when you just might learn something!)

Thumbnail of user dougr2
1 review
4 helpful votes
October 19th, 2010

Works for me. Bought the book for 7.95 & have had no additional charges since. Do get (free) Emails, but no surprises. Found the book to be informative & well worth the cost. Free videos on the website are also helpful. What did some others expect to get for 7.95/free? A miracle? Come on guys.

Thumbnail of user margaretl2
1 review
7 helpful votes
October 19th, 2010

I found the book most helpful. I also received the Heal and Soothe which I hadn't realised I had ordered, but they stopped the monthly order when I contacted them. I do buy Heal and Soothe as and when I require it. I have found it a fantastic product although rather expensive.

Thumbnail of user keithh3
1 review
4 helpful votes
October 19th, 2010

Before I stumbled upon Jesse Cannone I was in excruciating pain. I tried numerous things like acupuncture, swimming laps in a pool, steroid shots, massage therapy, various gadgets, and two back surgeries; however, nothing helped until I utilized the stretching exercises contained in the Lose The Back Pain Manual. In addition, in conjunction with the exercises I changed my diet completely (Phase One Diet). Now a few years later I feel as good as I did before my back problems trespassed into my life. Now the book is just an over view and if you do want help you do need to purchase the Lose The Back Pain Manual, which does indeed work. Still I think its a relatively small price to pay when you think that this might just be the thing that lessen your pain.

Thumbnail of user paulam7
1 review
2 helpful votes
October 19th, 2010

I was dealing with terrible lower back issues about a year and a half ago. I found this site and have followed much of Jesse's advice. It worked for me! I take Heal & Soothe often and I purchased an inversion table which has worked wonders for me. I also bought the "Freeedom Back" chair support for my office chair since I sit at work all day. This also has really helped me. I also have tried "Rub On Relief" which does seem to help my knees when they are aching. I have no complaints about their website or recommendations. I have not had any back issues now for almost a year and all without paying for doctor visits for prescription drugs. I have no complaints whatsoevery!

Thumbnail of user lindan1
1 review
8 helpful votes
October 19th, 2010

Back pain is really complicated. Those of us who are long-time sufferers know this AND know that it is on us to try to find remedies. We must also understand that there is no single remedy out there [at least, not for me]. Jesse Cannone's website got me started on exploring back pain; it introduced me to products that I would not otherwise have known about. I personally feel that he and Steve really do their homework! I think what's most important for back pain sufferers to realize is that almost all the treatments/products/exercises take time. There ARE no quick fixes. It's all about one's own commitment to getting well. The videos on the site are enormously helpful too. As for scamming - I have not experienced that, and I would be surprised if the company did not remedy an error immediately. I have found Eva [at the end of the customer service line] extremely helpful and diligent [I had a problem with my Nubax which was fixed very quickly; the problem was with the product, not the Healthy Back folks.

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Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciatica. Press play below and see how we can help you. Get your FREE Copy of The 7 Day Back Pain Cure...

Company Representative

Thumbnail of user evak9
Eva K.
Typically responds within 20 hours

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