LoseTheBackPain Reviews - 185 Reviews of Losethebackpain.com

How would you rate LoseTheBackPain?

Top Positive Review

“Worked for me.”

townsend s.

3/12/24

I have been on Heal and Soothe for about 14 yrs. It took some loading to start feeling a difference. My knees haven't hurt in a long time. Had not taken it for a long time and had a few bottles still. My shoulder has been hurting for over a yr now. Got back on H&S yesterday. Loaded up and today my shoulder feels a lot better already. I will probably start reordering soon. I didn't have billing issues and they have reached out over the yrs and sent me extra bottles. I have no complaints.

Top Critical Review

“Sneaky charging unwilling to discuss”

Nancy V.

10/23/23

I used the product during the free trial and did not find it helped at all. November 1,2022, I cancelled and was assured that my credit card would not be charged any more. Looking through my (almost) yearend credit card statement, I discovered I had been charged ongoing $16.03/month. I called them and they told me that I had omitted specifying that I wanted the 'newsletter' cancelled, not just the supplement. I said that is so sneaky, who would want a newsletter for a product that didn't work for them? It shows right on my online account that I cancelled Nov 2022 and now had now active subscriptions. Why am I being charged? I had been told I would NOT be charged any further. The woman said again I must have misunderstood. I got sucked in big time. I hope no one else does. This was a huge waste of time and money.

Reviews (185)

kate j.

1 review

1 helpful vote

“Please reply”

June 25th, 2023

Hi. My name is Kate, Earlier in June I ordered a free sample of your tablets plus clicked to purchase a bottle at $39. To date ( 25th June) I have not been issued an invoice,, nor any information about any purchase. However, on 12th June, $151-59 was taken from my bank account. One of the 19 email adverts that have been sent to me since placing my order stated that the free sample bottle was not available... So Why And For What reason has $151-59 charged and taken from me. I do expect a reply and refund...thankyou

Tip for consumers:
all of what was stated

Products used:
none were delivered

Value

Returns

Helpful (1)

Thank you

Eva K. – LoseTheBackPain Rep 6/26/23

Hi Kate,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.

Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com

Or please use this form
https://losethebackpain.com/contact-form/

Thank You,
Steve, Director of Client Services
The Healthy Back Institute

Arthur P.

3 reviews

1 helpful vote

“Yes, these products helped me, but the problem is that they turn out to be too expensive”

January 25th, 2022

Yes, these products helped me, but the problem is that they turn out to be too expensive, in addition to the fact that the shipment takes a little longer than expected. And I can't afford to spend a lot of money all the time, despite the help.

Service

Value

Shipping

Quality

Thank you

Helpful (1)

Thank you

Eva K. – LoseTheBackPain Rep Over a year old

Arthur,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please email me directly about this matter (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com so that we can locate your account, in order to advise you.

If you have any customer service needs with us please use this form
https://losethebackpain.com/contact-form/

Thank You,
Steve, Director of Client Services
The Healthy Back Institute

Roslyn S.

1 review

0 helpful votes

“Heal n Soothe”

May 4th, 2020

I have found the tablets give me some relief. However, they are expensive due to the exchange rate from USD to AUD. Rang international number to cancel and number is not connected.

Thank you

Helpful (0)

Thank you

Eva K. – LoseTheBackPain Rep Over a year old

Roslyn,

My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and we have no way of identifying who you are from this post and thus no way to help you. So let me list all of the ways you can contact us and resolve any issues you have, I have a feeling you are responding to a non monitored “NO-REPLY” EMAIL...

You can call us inside the USA 800-216-4908 (U. S. & Canada).
International customers can call us at 001-240-780-5977
If you simply go to our site, a Chat box will pop up within a few seconds.
We have an support desk you can create a ticket for us here: https :// losethebackpain. com/contact-form/
You can use our “My Account” tool to access your account and adjust your orders. Https :// myaccount. losethebackpain. com/login

If you would like to email me direct (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com

Thank You,

Steve, Director of Client Services
The Healthy Back Institute.

Kathleen O.

1 review

11 helpful votes

“Totally frustrated with Customer Care. Please HELP ME.”

December 7th, 2017

Can anybody in Customer Service please sort out my account? Let me know who I can contact, I have been sending messages since Nov 22nd but no results.

Thank you

Helpful (11)

Thank you

Eva K. – LoseTheBackPain Rep Over a year old

Hi Kathleen,

Thank you for your message. Please know that we have sent you a private message in order to look into this matter with you.

Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com

steven p.

1 review

9 helpful votes

“Heal and soothe”

November 14th, 2015

I wasn't overwhelmed with heal and soothe, however I have had great success with rub on relief. I previously used 10 % ibuprofen gel following multiple knee surgery. Rub on relief is possible better. You do need to apply a generous enough amount. I recently grabbed a once in a lifetime deal just to find the customs bill directed my way. This made the deal not so good and in fact more run of the mill.

Thank you

Helpful (9)

Thank you

Eva K. – LoseTheBackPain Rep Over a year old

For all customer support issue please contact us through our ticket system, it is much faster and more reliable, and for us tickets can be systematically resolved, insuring the highest standard for customer support, so things like this do not happen. https://thehealthybackinstitute.zendesk.com/tickets/new

Q&A (51)

Question:

Yeah, i was going to get the free trial and if it worked then i would continue with the order. it sounded like something that i'd like to try since it's supposed to be natural. but after seeing all these negative reviews, i have changed my mind. i know that misunderstandings happen sometime, but to see a full page of customer after customer complaining - something isn't right here. this rep, eva k. keeps answering after every complaint and giving her excuses for everything, but something is very fishy here for so many people to be sounding off about their credit card being charged after cancellation and also the company's refusal to accept a return that hasn't been opened. i'm staying far away from this company. have any of these people received a refund? Yeah, i was going to get the free trial and if it worked then i would continue with the order. it sounded like something that i'd like to try since it's supposed to be natural. but after seeing all these negative reviews, i have changed my mind. i know that misunderstandings happen sometime, but to see a full page of customer after customer complaining - something isn't right here. this rep, eva k. keeps answering after every complaint and giving her excuses for everything, but something is very fishy here for so many people to be sounding off about their credit card being charged after cancellation and also the company's refusal to accept a return that hasn't been opened. i'm staying far away from this company. have any of these people received a refund?

Answer:

Not sure about the refunds. I also don't understand the negative reviews, but it sounds like these people never gave the product an honest chance. Ive used it for 15 years now. No complaints. It's true, they do have an ongoing monthly shipment option, but Ive never used it. I tried it initially, but then canceled with no problem. I simply order when I need it.

By Esteban M. over a year old

See more answers (7)

Question:

Which is better, heal n' soothe or super joint support Which is better, heal n' soothe or super joint support

Answer:

Q: Which is better, Heal n' Soothe or Super Joint Support That depends on what you are trying to accomplish, Heal n Soothe, is a Proteolytic Systemic Enzymes formula, designed for two primary purposes, To breakdown and remove excess metabolic waste including excess scar tissue, that can build up inside the Joints, Blood Vessels, Soft Tissues and in our Organs. Once the enzymes attach to that metabolic waste, it is then processed by the body and removed from the body. The second specific function of the enzymes is to regulate the biological processes that control the body’s inflammatory response, so if you can remove the metabolic waste from the body and then control the bodies inflammation, your body will then be better to be able to repair is self... Now… Super Joint Support, is a specific blend of Type II Collagen, Glucosamine, Chondroitin and MSM, designed to help the body stimulate Chondrocytes, the very cells that can regenerate joint cartilage. Further 72, Water soluble Ionic trace minerals were added, for bone, joint and ligament support as well as support the body with a balanced approach to having the body be and function in a balanced state again allowing the body to heal its self. We added Vitamin K2, D3, and B12, as co-factors to the Minerals and the Collagen to help them work even better, and finally we added a natural analgesic in the form of White Willow Bark to help the body deal with pain as well as ALA for nerve based pain. That said, they both are great products for helping to control Inflammation and to help heal soft tissue so for optimal results, we would suggest one of several options: 1. Each product can be taken separately and at different times, meaning only taking one product for several months at a time, and not using the other product during those months, this way you can gauge the effect of each product separately. 2. Heal n Soothe can be taken first for several months, to clean out and prepare the joint for recovery, before starting Super Joint Support, and after several months, both Heal n Soothe and Supper Joint Support can be taken daily till results are achieved. 3. For optimal results, we suggest taking both Heal n Soothe and Super Joint Support, daily till results are achieved Note: Results do very and there is no way to gauge a time line for use of these product, however, we have seen Heal n Soothe produce results in a matter of days and from clinical results it takes about 12 to 16 weeks for metabolic optimization to start to take place in the joint. Thanks for asking… http://www.losethebackpain.com/back-pain-relief-products/ Steve

By Eva K., over a year old

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Question:

I thought i was just buying a book but i have been getting charged every month for one thing or another i would just like to cancel my direct debit with losethebackpain. my name is diana felton and i live in australia but cannot find anyway i can cancel. can y ou help me please I thought i was just buying a book but i have been getting charged every month for one thing or another i would just like to cancel my direct debit with losethebackpain. my name is diana felton and i live in australia but cannot find anyway i can cancel. can y ou help me please

Answer:

I was also frustrated that they kept sending merchandise and charging on my credit card. I called the number listed beside their charge on my credit card bill and asked them to cancel any future shipments. I got one more charge which the person I talked with said was already processed and she couldn't stop. But, at last it ended. If it hadn't, my next step would have been to call my credit card company and direct them to not process any more charges from this company. I agree that calling from Australia would be worth it.

By Joy S. over a year old

See more answers (4)

Question:

Heal n soothe does it work is it a scam? Heal n soothe does it work is it a scam?

Answer:

Ironically, Enzymes are the only class of supplements that are measured in units of work that they do, that is why you will see, different letters behind the enzymes as enzymes are not measured by mg of weight but by the number or units of the substrate they can breakdown. So we can say 100% that they enzymes do work, so we know they work, the question is, did you take them long enough or did you take enough of them to make a difference in your body so that you could feel the difference. If you did not, and you did not feel a difference that does not mean it is a scam. All the best to you.

By Eva K., over a year old

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Question:

I have never had back pain. i have been unknowingly paying you 13.94. i have never signed up to you. cancel immediately. and a refund would be nice. jenni olenski I have never had back pain. i have been unknowingly paying you 13.94. i have never signed up to you. cancel immediately. and a refund would be nice. jenni olenski

Answer:

By Eva K., over a year old

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Question:

Http://www.sitejabber.com/reviews/www.losethebackpain.com i was just about to order a six month supply of the "super joint support" but after reading all the bad reviews, i'm afraid to help myself from all my pain. back to the drawing board :( Http://www.sitejabber.com/reviews/www.losethebackpain.com i was just about to order a six month supply of the "super joint support" but after reading all the bad reviews, i'm afraid to help myself from all my pain. back to the drawing board :(

Answer:

Be very careful on the site as it emphasises "free" offers. Watch that you are not "encouraged" into signing up for more than you want.

By Mary M. over a year old

See more answers (3)

Question:

I have not been able to connect with your online address.what gives. I have not been able to connect with your online address.what gives.

Answer:

Hi Jean, Thank you for your question. You can please contact us via the link below, we look forward to hearing from you. https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new Our Best Wishes Eva Klein Customer Service Loyalty Manager The Healthy Back Institute www.losethebackpain.com

By Eva K., over a year old

See more answers (2)

Question:

I ordered the free book - online and paid by credit card $5.98 for shipping, however, there was $1 charge on my visa which i did not agree to, why?

Answer:

Hi Don, Thank You for your question. The $1 charge you have seen is a temporary authorization charge that will be voided. Best wishes, Eva Klein Customer Service Loyalty Manager The Healthy Back Institute www.losethebackpain.com

By Eva K., over a year old

See more answers (2)

Question:

How do i get them to stop sending me stuff that i did not order. How do i get them to stop sending me stuff that i did not order.

Answer:

Hi Peggy! Our preferred way for you to contact us is through the Submit a request form in our online helpdesk system found here: https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new The reason thats our favored method of communication is because your request gets entered directly into our system exactly how you want to communicate your need to us. It also notifies our customer support team by email that you have submitted a request. However, we also provide our full contact information, whether you wish to reach us by phone, fax or regular mail, along with our customer service hours of operation on our Contact Us page found here: http://www.losethebackpain.com/contact-us/ Thank you, Eva Klein Customer Service Loyalty Manager The Healthy Back Institute www.losethebackpain.com

By Eva K., over a year old

See more answers (2)

Question:

I just placed an order yesterday and would like to cancel it. I just placed an order yesterday and would like to cancel it.

Answer:

We can not help you here, as we do not know who you are, you have to use this link: https://thehealthybackinstitute.zendesk.com/tickets/new And it is not advised to post you name on this site... Steve

By Eva K., over a year old

See more answers (2)

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From the business

Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciatica. Press play below and see how we can help you. Get your FREE Copy of The 7 Day Back Pain Cure...

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Back Pain, Pain Relief
#1 in Back Pain
Austin, TX, United States
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Company Representative

Eva K.

Typically responds within 20 hours

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