• L'Oréal Paris

2018 CUSTOMER CHOICE AWARD

L'Oréal Paris

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Overview

L'Oréal Paris has a rating of 3.41 stars from 320 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with L'Oréal Paris most frequently mention hair color, good quality, and long time. L'Oréal Paris ranks 2nd among Anti Aging sites.

  • Service
    59
  • Value
    66
  • Shipping
    54
  • Returns
    50
  • Quality
    68
  • No refund
  • Free shipping > $25
  • Yes
Positive reviews (last 12 months): 54.5%
Positive
6
Neutral
0
Negative
5
15
See all photos

What reviewers want you to know

Positive highlights

  • I purchased hair color and hair dye from the site.
  • Great Product and Quality, especially like eye shadows and creams. I really love this brand forever...
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate L'Oréal Paris?
Top Positive Review

“Internationally popular”

Adam D.
1/3/24

I know it is only a mass market brand around the world and some people might have different opinions about their products but it is very possible to like them. Their deodorants, face products, hair creams and conditioners work very well, also affordable.

Top Critical Review

“The mascara flaked”

Beverly B.
4/20/24

My preferred brand of makeup is usually L'Oreal. I purchased this mascara a few weeks back. I utilised the package that I had opened to go to the Mother's Day event. The mascara flaked off while wearing it. Little flecks dropped under and into my eyes which caused discomfort and made me very unhappy. I will not apply this product again and have discarded the remains. This was the non-waterproof formula.

Reviews (320)

Rating

Timeframe

Other

Reviews that mention popular keywords

hair color (16) great product (6) makeup products (3) quality products (4) loreal products (4) loreal cosmetics (3)
Thumbnail of user beverlyb1275
1 review
0 helpful votes
April 20th, 2024

My preferred brand of makeup is usually L'Oreal. I purchased this mascara a few weeks back. I utilised the package that I had opened to go to the Mother's Day event. The mascara flaked off while wearing it. Little flecks dropped under and into my eyes which caused discomfort and made me very unhappy. I will not apply this product again and have discarded the remains. This was the non-waterproof formula.

Thumbnail of user brendaw1744
1 review
0 helpful votes
March 7th, 2023

Your products are not for everyone. I stop using Olay to try out L'oreal. Your cleansers, moisturizers are too thick and remain on face after washing off. Makes you look pale and ashy. Definitely not for darker skins. Do not like the fragrance in products which does not indicate on packaging. Will go back to Olay. Unfortunately, I can't return product. No need to add image. I don't have my receipts from Walgreens. I bought night cream, day moisturizer and cleanser.

Tip for consumers:
Keep receipts in case you have to return. Something I did not do, so is stuck with using products to use up.

Products used:
I bought product from Walgreens. Cleansing solution, night time mask, filler moisturizer

Value
Quality
Thumbnail of user michellec3122
2 reviews
0 helpful votes
January 4th, 2023

Their mascaras are really overrated. I don't know why people keep talking about them. I bought Air Volume and Lash Paradise just a few weeks ago and it has already dried out.

Thumbnail of user rhondab663
1 review
0 helpful votes
September 21st, 2022

I love the colors in this eyeliner unfortunately it's an eyeliner pencil every time you go to sharpen it it just keeps breaking off I waste over half of the pencil just trying to get it sharpened. I have bought two new sharpeners and still the same result I wish this product was not in a pencil but in a mechanical one.

Thumbnail of user heidic306
1 review
0 helpful votes
September 6th, 2022

The products are great but need to stop animal testing! That is the only down fall just like most company's

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandac1516
3 reviews
0 helpful votes
July 14th, 2021

Horrendous product which has two separate compartments - only one of them works so you can't get half of the ingredients out of the bottle. To make my experience worse, when explaining the situation to L'Oréal, their advisor has responded to offer me a reimbursement of 50% of the purchase price. It seems ridiculous to me that I can only be refunded 50% of the price I paid, presumably because the products is half working…it gives me the white cream but not the orange. To summarise, the product is inadequate and the customer services is worse.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindan63
1 review
9 helpful votes
July 30th, 2016

I bought a box of l'oreal paris feria blowout burgundy. After coloring my hair, I found both gloves had holes in it. Left hand is dyed on 2 fingernails while right side pinky fingernail. My nails were polished in purple color but your dye has made 3 of my nails nice dark red color. Luckily I have rubber gloves I can use to finish my coloring. Not the first time this happened to me. Not sure if I'd use any of your product.

Thumbnail of user taegane
3 reviews
13 helpful votes
September 28th, 2018

Loreal is okay, just your typical drugstore makeup, but an absolute "no" for me. Loreal supports animal testing and that's not something I'm okay with. If you want to buy drugstore makeup, then buy from Milani, FLOWER, Wet n' Wild, NYX, ELF, or Hard Candy. My favorite is NYX Cosmetics, they never disappoint me.

Thumbnail of user kaylaf78
2 reviews
4 helpful votes
March 14th, 2020

I used to buy cosmetics of this brand quite frequently. However, the mascara I recently bought was dry. I couldn't use it even for one time.

Thumbnail of user vanessas46
1 review
11 helpful votes
June 26th, 2016

I bought Feria Rebel Chic ultra Pearl Blonde with anti brass extreme lighting for darker hair permanent hair colour "Basically bleach". So I have natural dark brown hair. I wanted to do something drastic and change my look. So I thought blonde would be the new me. Should have never touched my hair with this product. It states on the box for dark brown hair and next to it is a blonde shade of hair for the end result. What they should really put next to the dark brown hair is a copper pipe or even a penny. I'll give credit where credits due. It would be a shinny pipe or penny for that matter. The conditioner made my hair soft and shinny but I looked like carrot tops sister. So if you have dark hair don't use this product.

Thumbnail of user antoinettem28
1 review
5 helpful votes
March 3rd, 2019

Wow I stuggled to get the cream into the bottle the tube blew up to the point I could not sqeeze it without hurting my fingers

Thumbnail of user sophies13
2 reviews
19 helpful votes
February 13th, 2015

I used l'oreal extreme platinum bleach dye, this dye states it can lift hair to blonde even from dark brown shades, my starting colour was a copper/brown, after leaving this dye on for the maximum time, there was barely a change!, my hair just looked a little bit more copper. I wasn't expecting this dye to make my hair blonde, but I was expecting at least for my hair to be lifted to an orange colour so I could continue with the bleaching process. But the poor results meant my hair was damaged without even a colour change so I had to dye my hair back to dark brown to cover up the awful ginger roots and the brown lengths, I would not bother using this product, unless your hair is dark blonde or lighter, it was a waste of time and money, but the only positive is, it doesn't dry your hair as much as other garnier bleaches.

Thumbnail of user bethanyr22
9 reviews
11 helpful votes
October 19th, 2018

I used to have all of my make up from them. Now they seem to spend all of their money on advertising and none on improving their products. Anyone who discounts their products all the time are on a railroad to bad quality

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About the business

Find The Best Makeup, Hair Care, Hairstyling, Hair Coloring, Skincare & Anti-Aging Products On The L'Or̩al Paris Homepage. How-to videos and makeup tutorials.

Business Attributes

  • No refund
  • Free shipping > $25
  • Yes

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