• L'Oréal Paris

2018 CUSTOMER CHOICE AWARD

L'Oréal Paris

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Overview

L'Oréal Paris has a rating of 3.69 stars from 319 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with L'Oréal Paris most frequently mention hair color, good quality, and long time. L'Oréal Paris ranks 2nd among Anti Aging sites.

  • Service
    59
  • Value
    66
  • Shipping
    54
  • Returns
    50
  • Quality
    68
  • No refund
  • Free shipping > $25
  • Yes
Positive reviews (last 12 months): 60%
Positive
6
Neutral
0
Negative
4
15
See all photos

What reviewers want you to know

Positive highlights

  • I purchased hair color and hair dye from the site.
  • Great Product and Quality, especially like eye shadows and creams. I really love this brand forever...
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate L'Oréal Paris?
Top Positive Review

“Internationally popular”

Adam D.
1/3/24

I know it is only a mass market brand around the world and some people might have different opinions about their products but it is very possible to like them. Their deodorants, face products, hair creams and conditioners work very well, also affordable.

Top Critical Review

“Performance Promises”

Brenda W.
3/7/23

Your products are not for everyone. I stop using Olay to try out L'oreal. Your cleansers, moisturizers are too thick and remain on face after washing off. Makes you look pale and ashy. Definitely not for darker skins. Do not like the fragrance in products which does not indicate on packaging. Will go back to Olay. Unfortunately, I can't return product. No need to add image. I don't have my receipts from Walgreens. I bought night cream, day moisturizer and cleanser.

Reviews (319)

Rating

Timeframe

Other

Reviews that mention popular keywords

hair color (16) great product (6) makeup products (3) quality products (4) loreal products (4) loreal cosmetics (3)
Thumbnail of user mariet417
1 review
0 helpful votes
May 10th, 2022
Verified purchase

L'Oreal cosmetics is usually my go to brand. Bought this mascara a few weeks ago. Opened package and used first time to attend Mother's Day event. The mascara flaked off while wearing it. Little flecks dropped under and into my eyes which caused discomfort and made me very unhappy. I will not apply this product again and have discarded the remains. This was the non-waterproof formula.

Thumbnail of user maryg3577
1 review
0 helpful votes
August 27th, 2023

I've used L'Oreal products for 30-plus years, but something has changed since the pandemic. Mascara tubes are so empty, and the eyeliner is not the same, I used the foundation for years but found Covergirl is equally as good if not better. I've switched to Covergirl for everything. Not sure what happened but you've lost me as a customer.

Products used:
cosmetics

Quality
Thumbnail of user kaenj1
1 review
0 helpful votes
November 6th, 2021

I am very disappointed with this product. It costed a lot of money and was absolutely not worth getting. It doesn't work at all, the color transformation advertised on the package is nothing like what you actually get. It also dried out my hair significantly and led to breakage and some hair loss.
I do not recommend this product for any hair type at all, I doubt it'll work for anyone!

Tip for consumers:
Keep proof of reciept of payment. Don't use Loreal Tokyo Intense Violet Hair Color. It's a waste of time and money. Very bad for your hair's texture, will dry you out.

Products used:
Hair color

Thumbnail of user bethc838
1 review
1 helpful vote
January 30th, 2022

I bought 2 age perfect I renewal. No change in my skin after using all I could. One bottle stopped pumping at 1/2 empty and the other stopped pumping at 2/3 empty. Product should be in a little jar so that the entire amount can be reached. Picture shows how much is left in each container that cannot be pumped out.

Tip for consumers:
Expect to only get 1/2 to 2/3 of the product from the container.

Value
Quality
Thumbnail of user nickb1163
1 review
2 helpful votes
August 5th, 2023

I love the pink L'Oréal 105 in this picture but all the different colours in the picture are also 105. Why the inconsistency? I like to have confidence in a brand that when I go to the store and buy 105, I can trust it is the same. Picture is from the same week searching for the right color of 105.

Tip for consumers:
I love the pink L’Oréal 105 in this picture but all the different colours in the picture are also 105. Why the inconsistency? I like to have confidence in a brand that when I go to the store and buy 105 , I can trust it is the same. Picture is from the same week searching for the right color of 105.

Products used:
Cosmetics

Thumbnail of user teresap905
2 reviews
1 helpful vote
January 25th, 2023

If you didn't know, L'Oreal use animal testing for their products. So the question is:

Do you want to use product who test on animals?
Do you want, that animals live in a cage, because your product?
Do you want that they torture animals and kill them?

It's your choice, but choose precisely.

Products used:
I don't want to use their products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lizabethw10
1 review
0 helpful votes
January 20th, 2023

I purchased the Ever Strong Thickening Shampoo for $8.99. When I went to use in in the shower nothing came out the top, but the bottom seam was completely opened and the entire bottle had squeezed out onto the shower floor. I sent a picture of the bottle and the opened seam to L'Oreal and requested a replacement. They said my picture didn't show the lot number (not on the tube anywhere) and they would need more pictures and a copy of the receipt. I had not saved the receipt, or I would have returned it to the store. DON'T WASTE YOUR MONEY ON L'OREAL ANYMORE.

Tip for consumers:
They say it is best if you upload a picture of the receipt if you have it, but then when done a screen pops up saying your review may get bumped if you don't have a receipt. If I had a receipt I would have returned the product to the store. How many people save receipts for everything they purchase. It looks like it is coming to that as manufacturing quality is getting worse.

Products used:
Shampoo

Service
Value
Quality
Thumbnail of user lindat2305
1 review
0 helpful votes
April 1st, 2023

The telescopic mascara is junk. The brush is so flimsy. It's hard to get back into the tube. The bristles on the brush are so small. You end up poking yourself in the eye. Very very disappointing. Used it twice. Throw it away.

Thumbnail of user jodiek45
1 review
0 helpful votes
April 28th, 2022

I took your "Frosting protective creme" out of the box and used it as a "protective cream" on my 8 yr old granddaughter! She has 2nd and 3rd degree burns on her face now! Re-label this damn cream! I am a hairdresser of 20+ years and have used protective cream many times. This is NOT protective cream! RE-LABEL this now! It is an "activation" cream or a "developer" cream but it is not a "PROTECTANT CREAM!"
*******@yahoo.com

Tip for consumers:
Write the company and tell them to label the cream correctly!!!

Products used:
Frosting Protective Cream

Quality
Thumbnail of user concernedc97
1 review
1 helpful vote
July 20th, 2023

A couple of months ago i switched to Loreal, Elvital Dream length shanpoo with keratin. This was horrible for my hair and i now struggle with severe breakage and damaged hair. If you want healthy hair, DO NOT BUY THIS.

Service
Value
Quality
Thumbnail of user karenk1648
3 reviews
5 helpful votes
July 19th, 2021

I used L'Oréal excellence creame dark blonde…turned my hair dark brown. Called customer service and they suggested I use a dandruff shampoo on my head for 30 min. Didn't work. Now I have to go to a salon and spend a fortune to try and fix my very long hair. All I can say is beware that the colour can go horribly wrong. Who would have thought a dark blonde could destroy hair to a dark brown colour. I will never use a L'Oréal product again after this horribly negative and costly experience

Service
Value
Quality
Thumbnail of user hannah126483
1 review
0 helpful votes
July 4th, 2023

This mascara is ridiculously easy to break and it is impossible to put back, i suggest if ypu want more sales make your mascara STRONGER!

Thumbnail of user tonik163
1 review
0 helpful votes
April 30th, 2022

This product claims to cover grey and last up to 6 weeks. I have used this product in 6r the light auburn. It has only been 3 weeks and my greys are showing and it is totally faded. I am very disappointed

Products used:
L’Oréal excellence 6r

Value
Quality
Thumbnail of user carlas146
1 review
10 helpful votes
April 30th, 2019

Hair color did not lighten at all. Called customer service and was told basically it was me and worked for everyone else! Sending out coupons but why do they need my phone number? I refused. Will never use brand again.

Thumbnail of user lupitah1
1 review
14 helpful votes
March 7th, 2016

Why you write a wrong color in the box of hair color feria, I try to get dark violeta and I got read as tomatoe red, and I'm ready open the box and mix everything hoping turn dark Violet's or purple but not is red as tomatoe so I just lose money for try to get trust on your name you should no lies to new customer I'm anger you bet I'm ready to used and now I have to go and look for different name or company thanks a lot for you lies in the box and isn't a mistake the number out side the box and the product inside is the same. Atte Lupita Holmes

Thumbnail of user sharonm2201
1 review
0 helpful votes
December 29th, 2021

Hello, first iam a big fan of your revialift product, i recived a samp; e of your midnight serum i did not like this products odor or texter and it did not work as promised. Thank you s. Mitchell.

Thumbnail of user johnnetb
2 reviews
12 helpful votes
December 30th, 2013

I watch testimonials about the Loreal Paris Youth Code serum and felt confident in pruchasing this product. Bought and used it once. A little dap, not even a full fingertip. The next day my face had bumps and reddness all over. My face is worst now than before. I'm soooo scared of when this reaction will heal. I start a new job monday. Loreal youth code serum ruinned my face.
JB

Thumbnail of user novaj
5 reviews
2 helpful votes
November 9th, 2014

The night cream has way too much fragrance. Its smell too strong and I feel it overbearing. It makes me weak and feel headache. I don’t like the strong smell and won't buy it again

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About the business

Find The Best Makeup, Hair Care, Hairstyling, Hair Coloring, Skincare & Anti-Aging Products On The L'Or̩al Paris Homepage. How-to videos and makeup tutorials.

Business Attributes

  • No refund
  • Free shipping > $25
  • Yes

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