Long John Silver

My father and I eat at the LJS in Fairmont, West Virginia for our Sunday dinner. The management and staff are absolutely the greatest. Our food was cooked to perfection. Brad, our manager and his staff making our dining experience the best. Thank you!

Yesterday, I went to the Long John Silver in Sand Springs, OK for some fish for myself, my daughter, mother and uncle. A simple order, four orders of 2 piece fish fillets, french fries and cole slaw. When I got to the window to pay, the girl said that they had been bombarded shortly before and were out of fish, but were cooking some and it was almost ready. That usually means about a 5 minute wait at drive-in places, so I paid. What she didn't say, and should have, was that there were currently 7 orders ahead of mine (inside the store). I was forced to sit there for 20 minutes! I could have gone to a sit-down restaurant and had my food faster than that! I felt very sorry for the girl at the window because she was literally having to take orders, take care of the window, bag up the orders, and deliver the orders to the people inside the store. That is too much for just one person. As far as I could tell, the only other person there was a cook. In spite of my sympathy for her, when she finally brought my food, I told her that she should have told me it was going to be quite a wait and given me a choice of staying or going somewhere else. She just apologized and handed my food over. No offer of money back, a coupon for my trouble, or anything. To top things off, the fillets were extra small and the french fries were completely inedible - they felt like pieces of cold rubber. None of us could eat them. I will not be going back to that store for a very, very long time, if ever. I would recommend avoiding this business until they can get their act together better.