Logo Sensation

Worst possible service, a bunch of liers took them 8 months to deliver a few pages website. Videos are still not delivered, and they are charing more than estimated.

Before undertaking they showed us sites that would be indicative of our build. What we received was a site that did not scale properly - the software used was not licensed and they were using stolen themes off free theme websites ( found this out by hiring another developer) and so many errors - not understanding what was conveyed. Big waste of $1,400 and lots of our time assembling the content.

Thought the price was too good to be true.

We closed our account and kept getting charges taken out, now we cannot get them to put money back although we did get email telling us it will take about 3 WEEKS never happened so have to report Fraud on Visa to sort it.

I paid $90 for the job and they didn't finish it anyway and when I asked for files again they are asking me to pay $200 extra to just retrieve the files!

We paid for Logo Sensation /OctaGroup Design Services to create a logo. We sent a few sketches and examples of other logos we liked. We hoped they would take this inspiration to create something new and unique, suitable to be used in a commercial setting.

However, the first draft they provided was merely a re-drawn design of one the sketches we had shown them. It literally was a drawing and in no way suitable or functional as a commercial 'logo'.

We complained that we had asked for a new and unique logo, not to copy our own design. They apologised and asked for more time to provide two new designs within two business days.

After a week of waiting we chased them and asked them to cancel the order. Ignoring that request, they came back to promise the designs would be provided later that day. The very next day they sent us another edit of the same copied design that we had already rejected.

We asked for our money back again as they hadn't correctly responded to the brief and were now way over the time agreed. Logo Sensation claimed they could only provide a partial refund as they had provided a design plus edits. The truth was the design was ours (they copied or re-drew it) and the edits were made after the order was cancelled.

Throughout the discussions I was fobbed from one person to the next. Kevin Reid responded initially, then passed me on to Shawn Jefferson who simply disappeared throughout their online chat. Brian O'Neil took over the discussions but was often unintelligible and belligerent.

We told Brian our next recourse would be to complain to the Australian Competition and Consumer Commission, to which he scoffed they weren't accountable to them.

Logo Sensation did not correctly respond to the brief. They did not provide what was asked for. When challenged they became argumentative and despite the promise of a (partial) refund within 5-7 days, two weeks later we had received nothing.

Upon advising them the agreed refund date had passed and that we had now written an online review (identical to this one), they claim to have cancelled the refund as a consequence. They also threatened us with legal action for 'defamation'.

Brian's email is:
"This is to inform you that we already refunded amount but now we have stopped the process and revert back the process until the review will not be removed. Along with this we have also involved our legal team to file case of business defamation against you.

We already have your shipping address which is mentioned below and within 3 business days you will receive a legal notice on that address. If you want us to stop and process the refund then I would request you to remove the review you placed on the trust pilot."

We have since laid a complaint with the Australian Competition and Consumer Commission. Use this company at your own risk.

I run a small lawn mowing business and decided it was time to build a website as everyone has one now days so I contact Logo Sensations.

At the start they seemed nice and friendly and mentioned they could build a website that would be custom designed to my needs and would be easy to use.

Well, that was not the case, Once I paid them it took them 10 days to send through a design even though they mention they send designs in 48 hours, the design they sent through was very basic, looked like a template, I wet onto their portfolio and could see there were many websites using the same layout but they just change the pictures and colors, so not really custom designed to my disappointment.

The website took 2 months to build, mind you thins is only a simple 7 page website with pictures about my business and a contact form, not sure why it took them so long.

When I finally did get the website log in details I could see the website was very hard to use, you needed to know "basic coding" to update the website, well they told me at the start it would be drag and drop, so that was false advertising.

I also notice the website sends out lots of spam emails through the contact form, when asked to fix they told me it was going to cost $199 to fix which I thought was ridicules as it would not need fixing in the first place if they did it correct.

Needless to say I ended up stopping the website and getting it built elsewhere, I did not get any refund, seems like a scam company to me, be careful!

SCAM ARTISTS! DO NOT USE THIS COMPANY!

I am being extorted for more money from this company, not only did they deliver an unfinished website which they are holding all of my back end credentials so that I can't move my website to a different company to try and save. They keep telling me I need to pay them more money if I want my credentials. I have sadly already spent literally thousands with them. I wish I had done my research. It is clear that I'm not the only one who has been scammed by these people and my story is so similar to everyone else's who has written a review!

We used Logo Sensation to build and manage our website but in the end we got a half built website that did not work properly.

We exhausted much of our time to rectify many ongoing problems that in the end were too time consuming to fix and some problems that even their team couldn't fix, our customers got tired of trying to access the site and most of them just called and ordered over the phone.

We were also charged miscellaneous charges that we didn't agree to and when we asked about the charges we got no response.

I feel that we had made a big mistake going with Logo Sensation as they offered websites from $299 which seemed appealing but in the end of the day we're very dissapointed with not only wasting our money but also our time.

Just remember that it's your money and your business that you are putting on the line and I would stay clear from these guys.

Just wondering if anyone else out there has had a website built by www.logosensation.com.au as I hired them to build a simple website for my mobile mechanic business and am having lots of issues with them.

Firstly they told me they custom design their websites but when they sent the design to me I could see they had used the same template as one of their other clients they had built, just changed pictures and words.

So I decided to proceed ahead as I needed a website, they could not put my pictures in properly or copy content into the correct pages, this was a simple 5 page website, so I am not sure why they found it so difficult.

When I tried calling them and asking them to speak with the designer they said the designer was not available and I must email them all the queries, the email responses I received back was very bad broken English, so I expect they outsource their website to India even though they claim they do everything here in Australia.

When the website was finally finished it takes a very long to load up and when you send emails through the contact form I never receive it and it does not load up properly on mobile devices, it has just been a night mare using Logo Sensation.

For anyone else out there that is looking at using Logo Sensation I would advise do your homework first as I wish I did not use them as after signing up I did some browsing online and found lots of negative reviews online about them, so I wish I never used them.

I engaged Logo Sensation to design a logo for my business, I had sent them a very clear brief and also sent them example logos to give them an idea of the type of logo I was after. The first round of logos that came back were not what I was after so I provided feedback.

Round 2 of the logos came and they were no better, each time I sent a response it took them 3-4 days just to reply, not sure if they were outsourcing overseas but the English in their emails were very bad.

I had sent them another response with changes I needed, I was very specific but yet they had failed to get anything close to what I was after. This had been going on for 2 weeks for just a simple logo so I requested a refund as on their website they mentioned they offer 30 day refunds, when I requested a refund this is when they started to ignore my calls and emails, I have not heard back from them since.

I guess they have taken my money and run, do not use logo sensation.

DON'T DEAL WITH THEM - THEY ARE BRUTES AND THIEVES
I ordered a redesign of my website at Logo Sensation Australia. They debited me immediately and here we started!
After 1 month of useless conversations during which they tried to upsell me with different things - SEO, Video, etc. - I asked for my money back.
The main reason was the following: they didn't do ANYTHING during this month, they didn't listen for my wishes and comments and, finally, started blaming me for NOT ACCEPTING THERE OUTSTANDING DESIGN!
Immediately after I asked for my money back, they stopped communicating with me. Rear answers via chat that "Tomorrow you'll receive an email, Till the end of the day we'll sort it out, etc..."
Then they stopped answering me via chat, then emails, then phones! I had to chase them through the USA and still, after 2 months, I can receive my money back!
I ordered redesign at the middle of August, not it the middle of October - the "process is still on"!
Guys, if you really want your job done - NEVER deal with these crooks! Find real professionals and honest people!