Local.firestonecompleteautocare

I recently went to Firestone in Hallandale Beach, Florida for a simple wheel alignment and to get my wheels balanced. I worked directly with the manager, Oscar Campos, who had me wait at least five minutes before he even acknowledged my presence, let alone offered to help me (even though I was first in line). Although it was 12:45 p.m., he told me it would be 5 or 6 p.m. because there were several cars in front of me. After he said this he just looked at me for several seconds and didn't say anything else, as though awaiting some sort of response from me. I found this a little unusual.

What I got instead of an alignment and my wheels balanced was an oil change and a tire rotation--which I did not want.

During my lengthy wait I asked Campos if he could print out the before and after specifications for the alignment and he gave me a sob story about how the printer was out of ink or something to that effect. He told me he would ask the technician if they could take a picture of the specs and text me (which I suggested and was what happened before when I incurred a similar situation from a different Firestone) and emphasized that he wouldn't be there at that hour because his shift was ending.

During this conversation he repeatedly referred to me as "brother", a term I find offensive, is not indicative of respect like the term "sir" is and, in my experience, is a racial term those of non-African descent in the South Florida area use to refer to those of African descent.
Evidently, Campos was too concerned with getting off work to get my vehicle properly taken care of. The technician who did the oil change told me that Campos had called me--but in actuality, he had called another customer who wanted an oil change and whose paperwork was somehow with my keys, despite the fact that we drive two completely different vehicles and wanted completely different work done.

I found out this fact after the oil change had been done. When I told the technician I wanted an alignment and the wheels balanced, he did the alignment and rotated the tires. That was not Campos' fault, but is indicative of the quality of service at the location since Campos has taken over as manager. It was the first time I had gone there since he has been manager.

Thus, after waiting five or six hours, I still had to go to another service center and get my tires rotated back the way they were and get my wheels balanced.

Hopefully someone will do something about Campos's shoddy service, poor attention to detail, and lack of respect in interacting with customers.

At Columbia Missouri they will tell you to "GO TO WALMART" FOR TIRE REPAIR EVEN WHEN YOU HAVE PAID FOR ROAD HAZARD AT FIRESTONE, SO I WOULD SUGGEST FOR BETTER SERVICE AND A PLACE THAT WILL HONOR ROAD HAZARD TIRE REPAIR, DO WHAT FIRESTONE EMPLOYEES RECOMMEND GO TO WALMART, OR ANYPLACE BUT FIRESTONE IN COLUMBIA MISSOURI!
I have Bridgestone Dueler H/L's on my car that I purchased from Firestone Complete Auto Care in Springfield MO. I was on the road to an appointment in Jefferson City Mo on 1 June 2017. My low tire light came on I checked and had a tire with a slow leak. I aired it up and looked up the closest Firestone Complete Auto Care to Jefferson City MO. It was in Columbia Mo. I went there and arrived at 5:45 pm. When I went in the sales Rep asked how they could help I explained "I got Bridgestone tires on my car and I have one with a leak. Without looking up my account to see if I had road hazard, which I do, or walking out to the vehicle he told me "I cannot fix it today, WALMART is open and maybe they can get you in". I was like "What?" He stated something like the following to justify his statement that I should go to WALMART "I have one mechanic working late already to get a car done, I have 2 other mechanics working on jobs that might be done by 7 when we close and I have a flat repair that is already here before you that we need to do, so we will not be able to get to you tonight, maybe WALMART can get it fixed for you"
I spent good money on road hazard when I bought the tires at Firestone Complete Auto Care to be told to "GO TO WALMART" to have a flat repair done.
That is the worst customer service experience I have ever had and I will definitely reconsider where I do business in the future!

Service advisor Mark went above normal scheduling to make sure that the right installer was working. Mark told me that installer Fadi had the experience needed to install the Tire Rack tires on my Corvette Grand Sport. Corvettes are a challenge with both staggered fitment and run flats. My car now has new tires perfectly installed.