• LivingSocial

LivingSocial

Overview

LivingSocial has a rating of 1.75 stars from 1,488 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LivingSocial most frequently mention customer service, credit card, and fine print problems. LivingSocial ranks 291st among Daily Deals sites.

  • Service
    87
  • Value
    75
  • Shipping
    55
  • Returns
    64
  • Quality
    61

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
25
See all photos

What reviewers want you to know

Positive highlights

  • They are the only company I deal with that is so good on returns and customer services.
  • I got prompt reply for any of my questions from customer service And as far as Credit Card Information.

Critical highlights

  • I will dump the $6 in Deal Bucks ASAP so I can unsubscribe from all LivingSocial emails.
  • ( there is no phone number only email) So I will delete them and tell as many people as possible to avoid them!
How would you rate LivingSocial?
Top Positive Review

“No problems at all”

Colleen l.
3/31/23

This was my 2nd time buying from living social Ireland, I recieved my voucher straight away from them they kept me updated and i received my order of 4 fruit trees 1wk later which was this morning so i am very happy with living social Ireland and my trees they arrived in perfect condition and i will be ordering from them again so thankyou

Top Critical Review

“BE AWARE,,, THEY JUST AFTER YOUR MONEY”

Eho n.
10/3/23

Purchased AeroPress Inspired Manual Coffee Press From Obero International Ltd. And just received part of the Components with open damaged box. Which is make it useless and not fit for purpose. I contacted the customer service and they promised to Send replacement and after that they stoped responding to my emails

Reviews (1,488)

Rating

Timeframe

Other

Reviews that mention popular keywords

deal bucks (48) customer service (396) phone number (43) refund policy (37) expiration date (30) business owner (20) credit card (111)
Thumbnail of user lucyb22
3 reviews
2 helpful votes
March 14th, 2016

Groupon pays 60% if you price your deals right. Like a 90 MIN Swedish for $45 to 65.60 MIN Swedish from $29 to $42.

If you sell alot, you can Increase prices. When I did my first $29 deal in Walnut Creek, CA, I sold over 110 vouchers. You get paid whether it's redeemed or not just make sure you do the deal with a rep.

Thumbnail of user rochad
5 reviews
3 helpful votes
February 2nd, 2016

Buyer beware on the quality of products brought off Living Social. I really would like to give the concept 5*s, but the application is lacking. Whenever I've bought clothing, no matter what their sizing charts say per the specific item, it's always strange in some way. For instance, I bought a bunch of pants and the in and outer seam and waist and hip measurements were spot on BUT the length from waist to crotch was so laughably small it was like there was no crotch to the pants. The fitments were in spec, but there was a clear failure in manufacturing that allowed these to slip by on only the slimmest of graces. The return policy is good on non-physical items (like food and entertainment), but varies from item to item. Buyer beware, I would read amazon reviews on products prior to purchase. Mid to low grade products at mid range prices.

Excellent for finding discounts on local adventures and excursions. Bad for finding items that need to fit.

Thumbnail of user giusepped4
7 reviews
13 helpful votes
March 17th, 2015

I don't like the voucher concept much. I prefer to deal with vendors directly but occasionally my wife will find a deal that even I think is pretty good. It probably helps the supplier of the goods get marketing awareness but then they stuff it up by not giving voucher holders the same benefits as their direct customers.

Thumbnail of user roseleal
39 reviews
75 helpful votes
January 30th, 2017

They send a lot of irrelevant emails that have nothing to do with things I am interested in. Most of it is mundane and irrelevant to me. I unsubscribed.

Thumbnail of user jamesc137
13 reviews
7 helpful votes
February 4th, 2016

Ok but there watch sail said get a great bla bla bla top dollar watch just 19.99 and get one 2 or 5 x the price ya right could have goon to jailer row and got a better watch off a huckster since that is what i got some sale prices are all right but must watch ha ha. And the shipping is so slow it must come from china on a row boat well just gave them another chance they drop shipped from a place in Texas and took 3 weeks and only sent one of the cameras but charged me for two that stinks they gave me a few bucks for my trouble so i gave them two stars back for that see if they make good on the camera? Ill be back

Thumbnail of user scottn30
14 reviews
22 helpful votes
May 16th, 2018

I purchased tickets to the fair where there are celebrity concerts. After I bought the tickets, they sent me an email notifying me they had updated the description to exclude the concerts. In this case they were re-branding a Groupon offer but without the Groupon customer service. Lesson learned: if they have a deal you are interested, search the web first for the source of the deal and buy direct instead of getting screwed.

Thumbnail of user maryannem4
3 reviews
3 helpful votes
May 27th, 2015

I've gotten some good deals on salon treatments and yoga but that's about it. I remember the good 'ol days when there were some trips I wanted to book but I never got a chance to. Hope I can catch one of those again. Overall, I check Living Social just in case there's something I might like, but I don't expect to be wow'ed

Thumbnail of user meehyunk
20 reviews
92 helpful votes
June 12th, 2015

Living Social is almost as good as Groupon. I have not tried their customer service yet so this star rating could go up or down depending on that. But great to have them around.

Thumbnail of user maryg67
1 review
0 helpful votes
January 5th, 2015

Usually I get decent deals from Living Social but bought a Trail Ride in Las Vegas that was worthless. They obviously didn't research the business before offering "Las Vegas Trail Riding" Not a deal at any price, the "ranch" was a junk yard and the "trail ride" was on a paved street amongst houses.

Thumbnail of user katel65
9 reviews
11 helpful votes
August 17th, 2015

I just don't find a lot of deals for things that I like. Hope springs eternal, though!

Thumbnail of user geralds51
11 reviews
1 helpful vote
August 31st, 2016

I will as soon as I try them out again.

Thumbnail of user yosep1
3 reviews
1 helpful vote
January 11th, 2016

The product quality sometimes is poor

Thumbnail of user shellym42
2 reviews
0 helpful votes
April 12th, 2016

I get way too much spam from these guys

Thumbnail of user sandrao23
8 reviews
25 helpful votes
September 28th, 2016

Have not found what I am looking for yet.

Thumbnail of user jamies113
2 reviews
0 helpful votes
October 9th, 2016

Good service

Thumbnail of user sophieh22
5 reviews
35 helpful votes
April 25th, 2016

Nice site

Thumbnail of user titij
5 reviews
3 helpful votes
August 19th, 2015

Good staff, quality serive, overestimated prices

Thumbnail of user tracys45
1 review
0 helpful votes
September 11th, 2014

I have bought some purchases on Living Social but the one huge problem I had with a service not honoring the coupon Living Social refused to give me even a credit towards another deal and there was no way I was going back to that business. So if you have an issue with a deal your on your own!

Tip for consumers:
Restaurants seem to be safest purchases, beware of services performed deals!

Service
Value
Returns
Quality
Thumbnail of user outdoora
2 reviews
2 helpful votes
April 15th, 2014

I have had my first bad experience w LivingSocial (LS). I bought a coupon for Glow My Collar for an LED collar for my dog. No problem with LS until the collar came and didn't work. I have tried for 1.5 mos to get a replacement from Glow My Collar to no avail even though they admitted it was their fault. I got LS involved about a month ago and they send weekly emails saying they're working on it. I'm getting no help from them. But they gave me $5 deal bucks for future purchases. I have no confidence in LS if they cannot vet their businesses or help out their customers. I'm rethinking any future purchases unless it's from a reputable site or a local business I can walk into.

Thumbnail of user teresab26
7 reviews
15 helpful votes
January 30th, 2015

I bought an all inclusive vacation package to Cozumel. Even though we had a ball, the quality of the resort was disappointing. It looked like a 5 star on their site and was actually a clean 2 star. I don't trust their quality anymore.

Thumbnail of user maxinea
4 reviews
3 helpful votes
April 9th, 2016

I used to use Living Social a lot more, but lately I feel like they could have some better deals, as least in my location. Usually the things that come up for my "area" are not very close. I was thankful for their Cirque du Soleil discount though, and I got to enjoy the show.

Thumbnail of user michelles40
4 reviews
9 helpful votes
April 18th, 2013

While the idea behind the site is a great one, the execution lacks on many levels. It is awesome to get great deals on products and try new services but ultimately the offerings end up being sub-par and ultimately you wouldn't pay money for the like in any other situation.

If you are in need of a service or product and are looking simply to save money, I would recommend using Livingsocial. If you have a service provider or product in mind that you know delivers quality and can afford it, choose that option.

Thumbnail of user jamesh114
9 reviews
19 helpful votes
June 12th, 2014

Purchased tickets to an event for my fiance and I, but when I had a question their customer service took forever to get back to me. Tickets worked fine though.

Thumbnail of user terip5
34 reviews
22 helpful votes
December 18th, 2015

Can't say much more, but I bought a good product here with good discount.

Service
Thumbnail of user veew1
1 review
3 helpful votes
August 28th, 2014

I've had good luck with Living Social for event tickets, but bad luck with products. It would appear that their products come from China because the quality is questionable, and the shipping times are lengthy. They also add shipping costs that are not disclosed in the initial descriptions. I'll stick to using them for any good ticket discounts and that's it.

Tip for consumers:
Use them for event tickets, not products!

Service
Value
Shipping

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From the business

LivingSocial is a leading "daily deal" site that sells discounted experiences and local services--restaurants, spa trips, home services, travel, etc.--via voucher. The consumer must pay for the voucher upfront, and the voucher generally must be used within a specified time period or it cannot be redeemed. To make these deals possible, LivingSocial sells merchants on its ability to help "find and keep more customers". LivingSocial is a private company based in Washington DC and its shareholders include Amazon.com.

Company Representative

Thumbnail of user amandas4
Amanda S.
Typically does not respond to reviews

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