• LiveGlam

2018 CUSTOMER CHOICE AWARD

LiveGlam

Overview

LiveGlam has a rating of 4.41 stars from 2,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveGlam most frequently mention customer service, morphe brushes, and monthly subscription. LiveGlam ranks 4th among Cosmetics sites.

  • Service
    82
  • Value
    84
  • Shipping
    82
  • Returns
    60
  • Quality
    83
Positive reviews (last 12 months): 100%
Positive
8
Neutral
0
Negative
0
223
See all photos

What reviewers want you to know

Positive highlights

  • Amazing customer service, was able to get my question answered and great place to shop at for lippies!
  • I love all the different brushes you get every month and it's a great way to add to your brush collection.
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate LiveGlam?
Top Positive Review

“Super good”

Monika D.
10/25/23

LiveGlam has truly transformed my beauty routine. Their subscription service is a game-changer! The monthly deliveries are filled with high-quality, trendy makeup products, and the variety ensures there's something for everyone. The best part? You get to customize your order. It's affordable, convenient, and the products are top-notch. LiveGlam has made me look forward to each month's surprise. I highly recommend it to all beauty enthusiasts. Give it a try – you won't be disappointed!

Top Critical Review

“Bad customer service”

Alexis H.
5/3/20

Customer service never has a resolution. I've emailed, and reached out via social media. Their respond is just copied and pasted

Reviews (2,531)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (596) brush collection (52) quality products (47) quality brushes (42)
Thumbnail of user dawnr194
1 review
0 helpful votes
November 27th, 2019

Colors are amazing. Lippies are soft not sticky... love the different subscriptions... lippies, pallets and brushes... also if there is a color you do not like you can swap them out for one that you like. Customer service promptly gets back to you with any questions or concerns. And you can cancel anytime.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for this amazing feedback, Dawn! We really appreciate it!

Thumbnail of user sylviae22
1 review
0 helpful votes
January 23rd, 2019

I love LiveGlam! I am a KissMe member and look forward to getting my new lippies every month! The only thing I would like to see more of is different colors and better rewards. The reward point system is a bit too high taking in to consideration the money spent each month.

Thumbnail of user nazmeydim
1 review
0 helpful votes
April 12th, 2019

I love how the lip colors fit my skin! They are perfect! I will definitely recommend LiveGlam to my friends. I don't want them to miss out on this great opportunity.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Wow! Thanks for that amazing comment, Nazmeydi! Rest assured that we’ll continue to improve our products and services for all of you, our amazing Glammers!

Thumbnail of user monikad155
1 review
0 helpful votes
October 25th, 2023

LiveGlam has truly transformed my beauty routine. Their subscription service is a game-changer! The monthly deliveries are filled with high-quality, trendy makeup products, and the variety ensures there's something for everyone. The best part? You get to customize your order. It's affordable, convenient, and the products are top-notch. LiveGlam has made me look forward to each month's surprise. I highly recommend it to all beauty enthusiasts. Give it a try – you won't be disappointed!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

This fills our heart, Monika! Rest assured that we will continuously improve our products and services to guarantee your satisfaction, all the time! Thanks and take care! XOXO

Thumbnail of user cm352
1 review
0 helpful votes
December 6th, 2018

Love the formula and how it goes on soft on the lips. They offer great colors and keep you wanting more. Only downfall is the shipping takes 15 full days to receive my package other than this i enjoy my subscription

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks, C M.! We do value our Glammers more than anything so this kind of feedback really melts our hearts! We'd love to talk to you again soon so don't hesitate to reach out anytime. :)

Thumbnail of user adamarysb
1 review
0 helpful votes
March 20th, 2019

Love the variety of lippies you get each month and being able to switch them out if you want to. I like that they are long lasting, i can wear it all day and only retouch once.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Adamarys! We are so glad to know that you love our lippies! Everything has been carefully curated to guarantee everyone’s satisfaction! Rest assured that we’ll continue to improve our products and services for all of you, our amazing Glammers!

Thumbnail of user yanelic
1 review
0 helpful votes
August 25th, 2019

Loveglam, I love the variety of color they have every month. And also your first month they give you 4 lippies. You also have a choice of skipping a month or trading your lippies, which I think is great. I always have good customer service when I have question, they are great.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Yaneli! Thanks for the awesome feedback, babe! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to hearing from you again soon! Cheers!

Thumbnail of user aharriscu768
1 review
0 helpful votes
November 8th, 2023

LiveGlam is an excellent beauty subscription service that has transformed my beauty routine. With a range of subscription options, they deliver high-quality makeup products, brushes, and skincare items right to your doorstep each month. The value for money is exceptional, and the products are always on-trend and from reputable brands. Their customer service is responsive and accommodating, making the subscription experience enjoyable. However, be sure to manage your subscription preferences as they can sometimes send products that may not align with your preferences. Overall, LiveGlam is a fantastic way to discover new beauty products and elevate your glam game!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you so much for taking the time to leave this excellent review, Ami! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam!

Thumbnail of user diamondm14
1 review
0 helpful votes
November 20th, 2019

Live glam is the way to go if you are looking for good quality make up. The make up from live glam is so rich in color. The eyeshadow is very pigmented and smooth. A little goes a long way. Their lippies are so easy to apply and they feel so light on your skin. The matte lippies don't crack or dry up your lips. They have very affordable prices for members and non members. So go check it out! https://liveglam.com/referral?ref=DiamondMunoz

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Diamond! Thanks for the loooove! Please know that we will always do our best to give our dear Glammers the most Glam-azing experience ever!

Thumbnail of user mandiw14
1 review
0 helpful votes
June 17th, 2020

The delivery is a few days off but I understand from the virus! Can't wait to get them and see next months

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Mandi and thank you so much for taking the time to leave this review. We are unfortunately experiencing some shipping delays due to COVID-19. We are working as quickly as possible to get all orders out. We're sending everyone's orders with expedited shipping as a complimentary upgrade to ensure your glam goodies get there ASAP after they've shipped. We truly appreciate your understanding and please don't hesitate to reach out if you have questions! Thanks and stay safe!

Thumbnail of user hannac37
5 reviews
0 helpful votes
March 17th, 2021

I love this line of products. Most of them are organic without any chemicals. I use these products more than 2 years and am satisfied.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Awww, we really appreciate your feedback, Hanna! We are committed to providing top-notch quality in our products and services, all the time! Thanks and take care!

Thumbnail of user karlac119
1 review
0 helpful votes
February 19th, 2019

I love liveglam! Because of them I don't need to buy any lipsticks or brushes anymore, I just wish they would give us more eye blending brushes instead of face brushes

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Awww, we really appreciate all your feedback, Karla! Rest assured that we will continuously improve our products and services to guarantee your satisfaction, all the time! Take care!

Thumbnail of user starr8
1 review
0 helpful votes
August 26th, 2019

So far I've done 5 sets I love them all colors are pretty and I like the names they choose for mi uka is great and I'm pretty excited for the lip scrub included in september :)

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you, Star! Hearing that you love our products is the best thing we could hope for! Your positive review means a lot to us!

Thumbnail of user rajdeepb2
1 review
0 helpful votes
June 25th, 2017

Really great staff who responds right away. Offers are super awesome and affordable. They missed one shipment but the staff apologized and got back to me right away. Still waiting on that order... Overall though I am very satisfied. I dont understand why this review has to be one hundred characters long for it to post. This needs to change.

Thumbnail of user johanag1
1 review
0 helpful votes
August 29th, 2018

Monthly subscription is so affordable and you get not One but 3 lippies that are long lasting wear, so worth buying!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for dropping a great review on our Lippie club, Johana! We’re stoked knowing that you love em'!

Thumbnail of user renatej2
1 review
0 helpful votes
July 3rd, 2019

Nice variety of brushes, helps to keep different tools to complete a polished look and helps to add more variety to my brush collection. I am always eager to receive my package every month. I'm looking forward to my next shipment!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

We appreciate your positive feedback about our products, Renate. We do take pride in catering to our Glammers’ needs the best way we can. Don’t hesitate to reach out anytime if you have any question/concern!

Thumbnail of user priscillaj24
1 review
0 helpful votes
January 17th, 2019

Great customers service, i love the morpheme brushes had a dislike with the one brow brush was too stiff and hard but they did reply to my response in a timely manner and allowed me to pick another brush

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Priscilla, thank you so much for taking the time to leave this honest and thoughtful review. We really appreciate your business. Please let us know what we can do for you in the future.

Thumbnail of user janel215
1 review
0 helpful votes
July 3rd, 2019

Joined the lippies subscription in March 2019 and loving the products. Just received my July fruit themed lippies! Yay! Great products and excellent customer service. Since I joined I've signed up for the Shadow Me subscription and loving it!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Jane! Thank you for your positive review and we're so delighted knowing that we're able to meet your expectations! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam!

Thumbnail of user alamotab
1 review
0 helpful votes
April 29th, 2020

You should totally try their services! It's quick, affordable and qualitative! Therefore don't lose your time

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

This fills our heart, Alamota! Rest assured that we will continuously improve our products and services to guarantee your satisfaction, all the time! XOXO

Thumbnail of user katyb49
1 review
0 helpful votes
May 27th, 2020

Love Live Glams products! I'm subscribed to all 3 subscriptions they offer. When I have needed to get a hold of customer service they were super fast at getting back to me. And resolved my issue which was mail issues.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

OMG, Katy! Thank you for being a valued ULTIMATE Glammer! We love you right back.

Thumbnail of user nancyt608
1 review
0 helpful votes
December 24th, 2019

I love them. The only lippies i use and are the. Ka-utest shades, i startef useing them a few months ago. And will continue to subscribe, i love then

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you so much for your love and support, Nancy! Everything has been carefully curated to guarantee everyone’s satisfaction! Take care and stay glam!

Thumbnail of user bebec1
2 reviews
0 helpful votes
August 31st, 2020

I love the price, I would have liked the lippies in its own box too like liners quality vs price good. I suggested on my ing channel to purchase

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for the feedback, Bebe! We'll make sure to let our team know! Rest assured that we will continuously improve our products and services to guarantee your satisfaction, all the time! XOXO

Thumbnail of user anan71
1 review
0 helpful votes
July 27th, 2020

I love the fact that you can skip, trade and swap a month. Lippies are an affordable price and plus free shipping if you are a member :)

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Awww, we really appreciate your feedback, Ana! We are committed to providing top-notch quality in our products and services, all the time! Take care!

Thumbnail of user ryer
1 review
0 helpful votes
June 18th, 2019

I got these so quick and love the fast that you can decide what month you want to get them or not. And you can share your code so your friends and family can also enjoy this!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for this amazing feedback, Rye! We really appreciate it!

Thumbnail of user lynnev23
1 review
0 helpful votes
June 22nd, 2020

If you are looking for a variety of lipsticks. Live glam is for you. They send you up to 3 lipsticks every month at a reasonable price. What more could you ask for? They also have great customer service llln 0 cr00tc

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

We're so delighted knowing that we're able to meet your expectations, Lynne! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam!

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From the business

LiveGlam is one brand, three clubs and infinite options. Founded in 2016, our makeup subscription boxes are never crafted in a conference room, they come right from our community. Whether you’re a makeup maven or beauty beginner, our products are made with you in mind. Beauty isn’t meant to be stressful, that’s why we blend it out for our customers. All the products we manufacture are vegan, cruelty-free and made with love in the USA. Our beauty boxes are fully customizable to put the glam back in your hands. This is beauty unboxed.

Company Representative

Thumbnail of user geoffreyr17
Geoffrey R.

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