• LiveCareer

2022 CUSTOMER CHOICE AWARD

LiveCareer

Overview

LiveCareer has a rating of 3.78 stars from 8,731 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.

Proactively asks for customer feedback

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 84.5%
Positive
131
Neutral
7
Negative
17
10
See all photos

What reviewers want you to know

Positive highlights

  • I had the pleasure of speaking with, Mr. Victor, your customer service representative.
  • Very user friendly, the deals are spectacular and will really help you in your job search!
  • 2022 Customer Choice Winner

Critical highlights

  • I reported it to my credit card customer service and got 2 transactions cancelled and 1 disputed.
  • They took $35 out of my bank account and refused to refund it.
  • After using the template, I cancelled my service before the trial period ended.
How would you rate LiveCareer?
Top Positive Review

“LiveCareer has helped me acquire my current job position”

Shannon D.
3/6/24

Very impressed with customer service (Omar) when calling. A big thanks to LiveCareer and the amazing assistance for helping me along the way.

Top Critical Review

“Waste of money, zero support”

Eva E.
3/2/24

Cv has been submitted 2 weeks ago,guaranteed 2-3 bus.day to be corrected. No-one answered the phone,poor customer service, no support,you practically paid to recieved anything. CHOOSE DIFFERENT COMPANY,PLEASE!

Reviews (8,731)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (578) credit card (171) bank account (54) trial period (44) confirmation email (22) business practice (30) job search (29) bullet points (15) web site (23) job descriptions (19)
Thumbnail of user georgep574
1 review
0 helpful votes
June 3rd, 2020
Verified purchase

This was supposed to be free. How do I know you wont over charge my cc

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

To clarify, we are in fact free, George.

For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.

We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.

Thumbnail of user kens999
1 review
0 helpful votes
February 6th, 2023
Verified purchase
• Updated review

You promised to send a resume that I spent hours preparing to my email box but I have not received it up until now.

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Hello, Ken.

Thank you for sharing your experience, and apologies for the inconvenience.

If you need immediate assistance, please reach us at: https://www.livecareer.com/contact-us.

We'll be happy to assist you.

I finished preparing a resume and i did not receive...
March 8th, 2023
Verified purchase
• Previous review

I finished preparing a resume and i did not receive it even after I was told to go to me email box.

Thumbnail of user shellyc226
1 review
0 helpful votes
April 4th, 2022
Verified purchase

Lost the information I had typed when filling it out. Let people save the resume content easier!

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Hello,

We're sorry you experience this kind of issue. We always want our customers to have the best experience and feel happy with our builder. For immediate assistance regarding your account, please contact our customer service team, so we can assist you in the best possible way. https://www.livecareer.com/contact-us

Thumbnail of user johns8841
1 review
1 helpful vote
June 2nd, 2021
Verified purchase

Should let people know it isn't free before they spend all this time writing it

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, John.

However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.

In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.

Thumbnail of user stever567
1 review
1 helpful vote
February 18th, 2020
Verified purchase

Its not right to not have the cost information up front. It is a predatory practice to not have the costs up front so you know what you are getting into before you get there. Also, renewing, revolving charges are definitely a predatory practice. I call foul. Be better than that. Where is your integrity?

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

We regret to hear that you feel this way about LiveCareer, Steve!

Under no circumstance do we allow any sort of predatory practices. We advertise as free because we are. Our basic access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips. If you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word form you will need to subscribe.

Please know that our 14-day trial option comes with a 100% money-back guarantee, we invite you to give us another try!

Thumbnail of user angies233
1 review
0 helpful votes
January 18th, 2021
Verified purchase

I should be able to move sections to my liking especially with resume templates that have 2 columns

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for bringing this to our attention and our apologies for the negative experience, we take our customer’s feedback very seriously, know that we hear you and we’re here to help, so please look for a private message from us shortly.

Thank you for your patience!

Thumbnail of user marks4232
1 review
0 helpful votes
October 27th, 2021
Verified purchase
Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thanks, Mark, for taking the time to rate us!

Thumbnail of user gregm1007
1 review
0 helpful votes
March 21st, 2022
Verified purchase

Templates limited and not editable. Not clear how to protect personal info. Didnt know i needed to pay before I could see whether I like it in Word. Docx form

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Our apologies for the misunderstanding and thank you for your review.

Thumbnail of user richardm1393
1 review
19 helpful votes
February 18th, 2020
Verified purchase

Easy to use, quick to build, but it said free until the very end as always... don't say free anywhere if its not completely free! If i can go on and build, print, and use without entering a credit card then that means free! I am tired of the world saying free and then asking for money! Be honest, i mean were looking for a job so why should we have to pay for a piece of paper and ink we already purchased? Think about it. Otherwise easy and helpful thanks!

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

We appreciate you sharing your thoughts about our resume builder, Richard!

Please know that we are very transparent about our subscription options. Our site is free to use and once you finished any document, we give the option of continuing with our premium services if users are satisfied with the end result.

However, if you do not wish to purchase any of our premium options you can download a plain text version of your documents completely free.

Thumbnail of user charlesa413
1 review
2 helpful votes
May 11th, 2020
Verified purchase

The price is completely ridiculous. Taking advantage of people that need help during this economic hardship is disgusting

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for rating our services, Charles and for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving

Thumbnail of user anitat226
1 review
0 helpful votes
August 12th, 2022
Verified purchase

Great template, good service however it wasn't obvious that I would need to pay for the service

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Thank you, we’ve taken note of your feedback, and it’s much appreciated, as we’re constantly looking for ways to provide the best experience for our customers, and comments like yours help us do just that.

Thumbnail of user carim52
1 review
0 helpful votes
June 30th, 2023
Verified purchase

Very user friendly until you want to bypass the format and add your own thing. Such as, Wanting to add my credentials after my name. Or not having the letter body prewritten blend in with the one I'm writing. (I figured that out) We'll see how it goes.

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Thank you for rating us, and we apologize for the situation. When you can, please contact our customer service team at: https://www.livecareer.com/contact-us, so they can help you with your document.

We look forward to hearing from you!

For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/

Thumbnail of user fareedaha2
1 review
0 helpful votes
January 21st, 2021
Verified purchase

Quick and easy to use. Docked two starts because I was not able to login to my account to complete my resume for about a week. I had actually given up but came back for one last check. Glad I did! The whole process is so easy to use and it take the headache out of finding the right format and template. Would defiantly recommend.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for the awesome feedback, Fareedah, we rely on input from customers just like you to make our service even better.

Thumbnail of user thompsonp2
1 review
0 helpful votes
March 27th, 2020
Verified purchase

Excellent resume builder, but unless I pressed the wrong resume type, your 'education' section doesn't allow for existing non-US citizen education parameters. (British school and university systems have different study fields and graduation descriptions.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

We appreciate you for taking the time to let us know your feedback, Thompson we’re always happy to hear it!

We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving

Thumbnail of user howardb149
1 review
0 helpful votes
February 10th, 2020
Verified purchase

Never had to do a resume, so it was hard. But walked me through it..

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

That’s what we like to hear, we’re always here to help whenever you need us, Howard!

Thumbnail of user joeq56
1 review
0 helpful votes
April 20th, 2020
Verified purchase

Couldn't figure out how to make most recent job experience come up first in experience section

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

We’re always open to suggestions on ways we can improve and thank you for providing us with your feedback, Joe!

Thumbnail of user kevinm2703
1 review
0 helpful votes
October 27th, 2021
Verified purchase

I thought you guys might help with cover letter and reference check pages... but I could probably type those up. You were helpful, Thanks. My second time using your service. Peace, Kevin

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you, Kevin, for your review, glad we were able to help.

Thumbnail of user jimb1663
1 review
0 helpful votes
January 18th, 2021
Verified purchase

Better if it allows formatting to make the resume one page, now the space is wasted

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for sharing your satisfaction with us!

Thumbnail of user pulcheriaw
1 review
0 helpful votes
June 29th, 2020
Verified purchase
Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you, Pucheria, we’re always open to suggestions on ways we can improve, and thank you for providing us with your feedback.

Thumbnail of user bradleyc214
1 review
0 helpful votes
October 18th, 2021
Verified purchase

Wish there was a way for you to show progression at a company in the resume.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you, Bradley, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!

Thumbnail of user callumr12
1 review
0 helpful votes
April 5th, 2021
Verified purchase
Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips.

However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.

In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.

Thumbnail of user reneen141
1 review
0 helpful votes
October 4th, 2021
Verified purchase

You advertise yourself as "free" but in order to use the resume I spent a half hour creating, I had to pay a fee. That makes you a liar.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you, Renee, for sharing your thoughts with us, and our apologies for any misunderstanding.

To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.

Thumbnail of user lanceo39
1 review
0 helpful votes
July 8th, 2021
Verified purchase

Your advertisement said free printable resumes. You lied

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Our website offers a basic access account completely free which allows you to download a plain text version, Lance.

However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.

In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!

Thumbnail of user michellem3139
1 review
0 helpful votes
November 1st, 2021
Verified purchase

Website deleted information when I hit save. Also, there should be an option to have different positions show with a single company.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for taking the time to reach out, Michelle, when you have a chance please contact our Customer Service Team using the link provided below.

Contact Us: https://www.livecareer.com/contact-us

Thumbnail of user olivial159
1 review
0 helpful votes
February 11th, 2021
Verified purchase

Great service, only just angry I didn't know I had to pay for it afterwards but I guess that's how you make money so I am neutral.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, Olivia.

However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.

In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.

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From the business

Let’s get you hired!

We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.

Business History

Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.

With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.

Company Representative

Thumbnail of user dougj2
Laura T.
Social Media Specialist
Typically responds within 14 days
We've got live, friendly people standing by ready to help you, whether it's a question about building your resume, getting the most out of our services, or managing your account, we're here to help!

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