LiveCareer has a rating of 3.78 stars from 8,731 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 days
Very impressed with customer service (Omar) when calling. A big thanks to LiveCareer and the amazing assistance for helping me along the way.
Cv has been submitted 2 weeks ago,guaranteed 2-3 bus.day to be corrected. No-one answered the phone,poor customer service, no support,you practically paid to recieved anything. CHOOSE DIFFERENT COMPANY,PLEASE!
This was supposed to be free. How do I know you wont over charge my cc
You promised to send a resume that I spent hours preparing to my email box but I have not received it up until now.
Hello, Ken.
Thank you for sharing your experience, and apologies for the inconvenience.
If you need immediate assistance, please reach us at: https://www.livecareer.com/contact-us.
We'll be happy to assist you.
I finished preparing a resume and i did not receive it even after I was told to go to me email box.
Lost the information I had typed when filling it out. Let people save the resume content easier!
Hello,
We're sorry you experience this kind of issue. We always want our customers to have the best experience and feel happy with our builder. For immediate assistance regarding your account, please contact our customer service team, so we can assist you in the best possible way. https://www.livecareer.com/contact-us
Should let people know it isn't free before they spend all this time writing it
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, John.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
Its not right to not have the cost information up front. It is a predatory practice to not have the costs up front so you know what you are getting into before you get there. Also, renewing, revolving charges are definitely a predatory practice. I call foul. Be better than that. Where is your integrity?
We regret to hear that you feel this way about LiveCareer, Steve!
Under no circumstance do we allow any sort of predatory practices. We advertise as free because we are. Our basic access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips. If you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word form you will need to subscribe.
Please know that our 14-day trial option comes with a 100% money-back guarantee, we invite you to give us another try!
I should be able to move sections to my liking especially with resume templates that have 2 columns
Thank you for bringing this to our attention and our apologies for the negative experience, we take our customer’s feedback very seriously, know that we hear you and we’re here to help, so please look for a private message from us shortly.
Thank you for your patience!
Thanks, Mark, for taking the time to rate us!
Templates limited and not editable. Not clear how to protect personal info. Didnt know i needed to pay before I could see whether I like it in Word. Docx form
Our apologies for the misunderstanding and thank you for your review.
Easy to use, quick to build, but it said free until the very end as always... don't say free anywhere if its not completely free! If i can go on and build, print, and use without entering a credit card then that means free! I am tired of the world saying free and then asking for money! Be honest, i mean were looking for a job so why should we have to pay for a piece of paper and ink we already purchased? Think about it. Otherwise easy and helpful thanks!
We appreciate you sharing your thoughts about our resume builder, Richard!
Please know that we are very transparent about our subscription options. Our site is free to use and once you finished any document, we give the option of continuing with our premium services if users are satisfied with the end result.
However, if you do not wish to purchase any of our premium options you can download a plain text version of your documents completely free.
The price is completely ridiculous. Taking advantage of people that need help during this economic hardship is disgusting
Thank you for rating our services, Charles and for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
Great template, good service however it wasn't obvious that I would need to pay for the service
Thank you, we’ve taken note of your feedback, and it’s much appreciated, as we’re constantly looking for ways to provide the best experience for our customers, and comments like yours help us do just that.
Very user friendly until you want to bypass the format and add your own thing. Such as, Wanting to add my credentials after my name. Or not having the letter body prewritten blend in with the one I'm writing. (I figured that out) We'll see how it goes.
Thank you for rating us, and we apologize for the situation. When you can, please contact our customer service team at: https://www.livecareer.com/contact-us, so they can help you with your document.
We look forward to hearing from you!
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Quick and easy to use. Docked two starts because I was not able to login to my account to complete my resume for about a week. I had actually given up but came back for one last check. Glad I did! The whole process is so easy to use and it take the headache out of finding the right format and template. Would defiantly recommend.
Thank you for the awesome feedback, Fareedah, we rely on input from customers just like you to make our service even better.
Excellent resume builder, but unless I pressed the wrong resume type, your 'education' section doesn't allow for existing non-US citizen education parameters. (British school and university systems have different study fields and graduation descriptions.
We appreciate you for taking the time to let us know your feedback, Thompson we’re always happy to hear it!
We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving
Never had to do a resume, so it was hard. But walked me through it..
That’s what we like to hear, we’re always here to help whenever you need us, Howard!
Couldn't figure out how to make most recent job experience come up first in experience section
We’re always open to suggestions on ways we can improve and thank you for providing us with your feedback, Joe!
I thought you guys might help with cover letter and reference check pages... but I could probably type those up. You were helpful, Thanks. My second time using your service. Peace, Kevin
Thank you, Kevin, for your review, glad we were able to help.
Better if it allows formatting to make the resume one page, now the space is wasted
Thank you for sharing your satisfaction with us!
Thank you, Pucheria, we’re always open to suggestions on ways we can improve, and thank you for providing us with your feedback.
Wish there was a way for you to show progression at a company in the resume.
Thank you, Bradley, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
You advertise yourself as "free" but in order to use the resume I spent a half hour creating, I had to pay a fee. That makes you a liar.
Thank you, Renee, for sharing your thoughts with us, and our apologies for any misunderstanding.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Your advertisement said free printable resumes. You lied
Our website offers a basic access account completely free which allows you to download a plain text version, Lance.
However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
Website deleted information when I hit save. Also, there should be an option to have different positions show with a single company.
Thank you for taking the time to reach out, Michelle, when you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.livecareer.com/contact-us
Great service, only just angry I didn't know I had to pay for it afterwards but I guess that's how you make money so I am neutral.
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, Olivia.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
To clarify, we are in fact free, George.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.