• LiveCareer

2022 CUSTOMER CHOICE AWARD

LiveCareer

Overview

LiveCareer has a rating of 3.78 stars from 8,731 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.

Proactively asks for customer feedback

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 84.2%
Positive
128
Neutral
7
Negative
17
10
See all photos

What reviewers want you to know

Positive highlights

  • I had the pleasure of speaking with, Mr. Victor, your customer service representative.
  • Very user friendly, the deals are spectacular and will really help you in your job search!
  • 2022 Customer Choice Winner

Critical highlights

  • I reported it to my credit card customer service and got 2 transactions cancelled and 1 disputed.
  • They took $35 out of my bank account and refused to refund it.
  • After using the template, I cancelled my service before the trial period ended.
How would you rate LiveCareer?
Top Positive Review

“LiveCareer has helped me acquire my current job position”

Shannon D.
3/6/24

Very impressed with customer service (Omar) when calling. A big thanks to LiveCareer and the amazing assistance for helping me along the way.

Top Critical Review

“Waste of money, zero support”

Eva E.
3/2/24

Cv has been submitted 2 weeks ago,guaranteed 2-3 bus.day to be corrected. No-one answered the phone,poor customer service, no support,you practically paid to recieved anything. CHOOSE DIFFERENT COMPANY,PLEASE!

Reviews (8,731)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (578) credit card (171) bank account (54) trial period (44) confirmation email (22) business practice (30) job search (29) bullet points (15) web site (23) job descriptions (19)
Thumbnail of user markra0608
1 review
0 helpful votes
January 3rd, 2024

Nieuczciwe podejście do klienta! Reklamowana jako darmowa aplikacja, okazuje się płatną, po 14 dniach za 14,99zl, koszt wrasta do 99zl za miesiąc! Nierzetelna informacja konsumencka. Niezwłocznie proszę zwrot niesłusznie pobranych pieniędzy z mojej karty kredytowej. W przeciwnym razie zgłaszam sprawę o wyłudzenie!

Service
Value
Shipping
Returns
Quality
Thumbnail of user paolav43
Paola V. – LiveCareer Rep

Cześć,

Przepraszamy za wszelkie zamieszanie i niedogodności. Warto zauważyć, że nasze usługi oferują darmowy dostęp do pobrania wersji tekstu prostego. Jednak pewne funkcje premium wymagają subskrypcji. Chcielibyśmy skorzystać z tej okazji, aby wyjaśnić wszelkie wątpliwości.

Nie oferujemy opcji jednorazowej płatności. Nasza 14-dniowa wersja próbna automatycznie odnawia się na dostęp miesięczny, dopóki nie zdecydujesz, że spełnia Twoje oczekiwania i nie zdecydujesz się anulować subskrypcji. Aby uniknąć jakichkolwiek nieporozumień, ta informacja jest udostępniana przed, w trakcie i po zakupie subskrypcji. Udostępniamy również tę informację w mailu powitalnym wysłanym podczas zakupu.

Chcielibyśmy pomóc Ci w zgłoszeniu zwrotu. Proszę sprawdzić wiadomość od nas, w której poprosimy o informacje dotyczące Twojego konta. Jesteśmy zdecydowanie zaangażowani w zmianę Twojego zdania o nas i zapewnienie, że otrzymasz doskonałą obsługę klienta, na którą z dumą liczymy.

Dziękujemy za poświęcony czas!

Thumbnail of user jessicap563
1 review
0 helpful votes
May 4th, 2020
Verified purchase
Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

We take your feedback seriously and we would love to help you get this resolved, Jessica. In order for us to look into this situation, please expect a private message from us shortly.

Thumbnail of user christopherl1098
1 review
0 helpful votes
May 10th, 2022
Verified purchase
Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Thanks for sharing your feedback and our apologies for the negative experience we would like to know more about this to find a solution. When you can please contact our customer service at: https://livecareer.com/contact-us

Thumbnail of user evae147
1 review
0 helpful votes
March 2nd, 2024

Cv has been submitted 2 weeks ago,guaranteed 2-3 bus.day to be corrected. No-one answered the phone,poor customer service, no support,you practically paid to recieved anything. CHOOSE DIFFERENT COMPANY,PLEASE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user paolav43
Paola V. – LiveCareer Rep

Hello,

We apologize for the delay. We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please be on the lookout for a private message from us to obtain your account details.

Thank you!

Thumbnail of user sarahk1027
1 review
0 helpful votes
May 27th, 2021
Verified purchase

You trick us into paying for a coversheet we cant even find afterward. $#*! you and $#*! this company.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

To clarify, Sarah, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.

Thumbnail of user jesst293
1 review
0 helpful votes
May 30th, 2023

I built a resume in Jan of 2022 and then cancelled. They continued to charge me until today. I logged back into my account and I had opted in to receive all communication from them, but after I cancelled I never got another email. They just continued to charge me and hoped I would not notice (which I didn't for quite awhile). Upon contacting the rep pushed me to keep it for 4.95 a month after asking for a refund multiple times and then refunded 11.98. I immediately an email from them for the first time ever. Buyer beware. There are more honest services

Products used:
Built one resume

Service
Value
Shipping
Returns
Quality
Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Hello, Jessica. Thank you for taking the time to share your feedback with us.

The reason for any charges is that our subscriptions are auto-renewing. We have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless they choose to cancel the subscription beforehand.

If there was no cancellation request sent before the trial period, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase and a detailed overview of your new subscription.

For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.

We hope that this clarifies any confusion. Please contact our Customer Service Team for immediate assistance and cancellations using the link below. https://www.livecareer.com/contact-us

Thumbnail of user kathleenc989
1 review
0 helpful votes
May 24th, 2021
Verified purchase

I cannot access Or print out the resume I spent over an hour putting together. No one else understands how to access it either. I want my money Back! And I wish I could get my time back too!

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for reaching out with your feedback!

We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at social@livecareer.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.

Thumbnail of user briank1929
1 review
0 helpful votes
September 6th, 2022
Verified purchase

I am having a bad experience with the GUI, many glitches, and no solutions, very disappointed, i pay for a year, hope someone sees this and help, can not download the resume and cover letter, the website keeps looping to "thanks for your purchase"...

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Hello, Brian

Our apologies for the inconvenience; we would love to help and find a solution for you. When you have a chance, please contact our Customer Service Team using the link below.

Contact: https://www.livecareer.com/contact-us

Thumbnail of user nicolac144
1 review
0 helpful votes
December 14th, 2022

Don't bother, they continue to take money from your account even when its been cancelled. They are rude on the phone when you're trying to explain something to them, they constantly talk over you doing a sales pitch and trying to discount it down, then they put the phone down and blame it on a technical fault.

Tip for consumers:
Just do not enter your account details in as they are a nightmare to cancel with and then they won't give a full refund for money they should never have taken. fraudsters

Service
Value
Quality
Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Hello, Nicola.

Our apologies for the negative experience you’ve had with our customer service team. We always want our customers to have the best experience and feel happy with our products and services.

Our team has inquired about your interaction with customer service, and we are sad to admit that your case/issue was not correctly addressed. With this in mind, we will take the necessary steps to ensure that this situation doesn’t repeat.

We want to thank you for bringing this to our attention, as we are always looking for ways to better our service and our customer feedback is vital for the success of this.

Contact: https://www.livecareer.com/contact-us

Thumbnail of user ravleenb
1 review
0 helpful votes
April 30th, 2020
Verified purchase

I did not know its a paid website... really very disappointed,, first we need to make so much effort to make a resume and when u r suppose to download & save u people are asking for card details.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

We regret to hear of your disappointment, Ravleen!

To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.

We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.

Thumbnail of user arnauf
1 review
0 helpful votes
March 24th, 2023

Use Drive and chatGPT, it's free, and they will not sell your data like LiveCareer does!...

Tip for consumers:
don't use it, use chatGPT and drive

Products used:
curriculum Vitae

Service
Value
Shipping
Returns
Quality
Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Thank you for taking the time to let us know your comments; we are always happy to hear from you! We are constantly looking to improve our products and services, and listening to our customers is a big part of that.

If you need any help, please contact us directly here: https://www.livecareer.es/contacto

Thumbnail of user laurad2174
1 review
0 helpful votes
May 22nd, 2023
Verified purchase

I can not make changes to an existing resume they way I had originally designed it. I am very disappointed.

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

We're sorry to hear this, Laura! Please contact our Customer Service Team directly using this link: https://www.livecareer.com/contact-us. They will kindly assist you and solve your needs.

Thumbnail of user jonathanq59
1 review
0 helpful votes
April 18th, 2022
Verified purchase

I should have been notified I would have to pay before I spent so much time and effort creating the document. resume.com allows everything for free.

Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

Thank you for sharing your feedback with us and our apologies for any confusion however, we do in fact state everything up-front in order for our users to be aware of the products and services that we offer.

To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:

https://livecareer.com/resume/templates

We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

We hope that this information helps clear things up, that being said, you can always contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer.

Contact Us: https://livecareer.com/contact-us

Thumbnail of user meekatriskaf
1 review
0 helpful votes
May 13th, 2021
Verified purchase

HAHA don't put "free-to-use", waste an hour trying to make a resume and then make me pay. Ridiculous.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips.

However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.

In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.

Thumbnail of user mariyasutha0608
1 review
0 helpful votes
November 20th, 2023

I have used this web for one day and paid £2.85 in nov 2022. I only realised that they were taking money £16.85 from my account since December 2022. Such a fraud company I have not authorised them to take money. Pls don't use this website. I have placed complaint and waiting for their response

Value
Shipping
Returns
Quality
Thumbnail of user paolav43
Paola V. – LiveCareer Rep

Hello,

We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.

In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.

We have located your account and verified that your bank has issued multiple refunds. Your subscription has been canceled. Rest assured, you will not be charged again. We apologize for any misunderstanding.

Thumbnail of user lauraw1601
1 review
0 helpful votes
February 11th, 2022
Verified purchase

You are deceiving. You don't tell in the beginning you are a money making for profit. You should be ashamed of yourselves.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for the feedback, Laura.

To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.

Thumbnail of user dorzellc
1 review
0 helpful votes
October 4th, 2021
Verified purchase

Walter purchased services with a continuous monthly charge for the 1st 30 days. Yet an unauthorized charge has been placed on the credit card that was used for the initial purchase again for today's use of services. Can someone please look into this and return a response. Thanks Walter

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Our apologies for any misunderstanding, Walter, however, all users must agree to our terms upon registration since we display this before you submit a purchase.

To clarify, all of our subscriptions are auto-renewing, as we have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you choose to cancel your subscription beforehand.

Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas such as the sales page, the payment information page, on the payment confirmation page and lastly on your welcoming email which confirms your 14-day trial purchase in addition to a detailed overview of your new subscription.

That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.

Contact Us: https://www.livecareer.com/contact-us

Thumbnail of user josephh528
1 review
1 helpful vote
February 14th, 2020
Verified purchase

You keep sending me emails. I clicked one that said "View your resume" and it automatically purchased this for me after I already canceled once. I DID NOT want to pay 4.95 for this, I should've still been covered for the time I paid for last week anyway. But you charged me twice. I want a refund.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for letting us know about this, Joseph!

We're dedicated to providing all of our subscribers with the best customer service experience possible and we would love to discuss this further in order to seek a resolution to your matter.

Please expect a private message from us shortly.

Thumbnail of user adamd272
1 review
0 helpful votes
March 20th, 2020
Verified purchase

Spent over an hour typing for a free resume only to be charged afterwards. Pretty crappy business plan. Should have been disclosed up front that a fee would be involved

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Hey, Adam

We regret to know that you feel this way and our apologies for any confusion in regards to our Basic and Premium accounts.

To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.

We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.

Thumbnail of user oksanak45
1 review
0 helpful votes
April 22nd, 2022

I do not recommend, I wrote a resume for my mother through the site of this service, I paid separately 4.95 zł for it. For 5 days it turned out that my card was charged on an additional 75 zł for some subscription, which I did not agree. After reclaming it, I received a refund of only half (34,5 zł), despite the fact that I do not intend to use this service in the future. So one-time writing a CV came out to me in 40 zł. This is a fraud, I advise.

Tip for consumers:
Do not use it at all, it is a fraud!

Products used:
CV writing

Service
Value
Shipping
Returns
Quality
Thumbnail of user xiarap
Xiara P. – LiveCareer Rep

We're sorry that you feel this way about our services. Please know that we completely understand your concerns, but by no means do we scam our users as we do not participate in those practices.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:

https://livecareer.com/resume/templates

We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.

Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.

As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.

We hope that this information helps clear things up, that being said, you can always contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer.

Contact Us: https://www.livecareer.com/contact-us

Thumbnail of user erice324
1 review
1 helpful vote
June 18th, 2020
Verified purchase

Don't call your resume builder "free" and then charge me once i finish building my resume. That's disingenuous.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

To clarify, we are in fact free, Eric.

For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.

We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.

Thumbnail of user xanderd9
1 review
0 helpful votes
April 5th, 2021
Verified purchase

Its exploitation to advertise as a "free resume builder" and have NO information stating that there is a cost to finish creating your resume. 90% of the time, people who need this kind of assistance creating a resume dont have expendable income that can be funneled into a service like this.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

We’re very alarmed to know this, and are certainly prepared to change the experience you had with us.

We'd like to hear from you directly to make sure that this gets resolved. At your earliest convenience, please contact us directly at social@livecareer.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.

Thumbnail of user taylorc173
1 review
1 helpful vote
April 30th, 2020
Verified purchase

The link says free resume builder then you spend an hour making a resume and then you ask for payment options. Its bull $#*!. Then I pay for it because I'm not going to spend another hour of my time building another one with another sit.

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

We're sorry to hear that you feel this way, Taylor!

We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.

However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.

Thumbnail of user christinep1210
1 review
0 helpful votes
March 2nd, 2022
Verified purchase

I think the way that you set your "FREE" cover letter up to be is wrong and will immediately be cancelling my order once i receive this one. You should not promote "FREE" when you charge. I am in need of it immediately and that is the ONLY reason I will pay. However, I will take every opportunity to discredit this website going forward

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Thank you for the feedback, Christine!

To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.

Thumbnail of user elizabethn267
1 review
0 helpful votes
May 21st, 2020
Verified purchase

You are at the top of the search bar for "FREE RESUMES".

After completing the whole thing to find I have to pay 3 dollars is not what I was looking for. Thanks for making me waste an hour of typing to pay $3 to not have to do it all over again

Thumbnail of user yashirah2
Yashira H. – LiveCareer Rep

Hello, Elizabeth

We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.

However, if you would like to download, print, or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Let’s get you hired!

We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.

Business History

Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.

With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.

Company Representative

Thumbnail of user dougj2
Laura T.
Social Media Specialist
Typically responds within 14 days
We've got live, friendly people standing by ready to help you, whether it's a question about building your resume, getting the most out of our services, or managing your account, we're here to help!

How do I know I can trust these reviews about LiveCareer?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about LiveCareer?