Let’s get you hired! At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Little confusing on some of the descriptions. Also 2 need to make something where for a person like me did the same thing for 22 plus years that was the same each day.
This was so easy to use! My only complaint was trying to edit dates was difficult and I will have to edit them on my copy. The suggestions for bullet points were spot on making choices easy and sounding very professional. Thankyou for your help!
Thank you for sharing your feedback and for giving us a great rating.
It seems to me LiveCareer really want to help people get hired during this crisis time. Thank you for all good hearted being behind LiveCareer.
Thank you, Jusrizal, and way to make our day, reviews like yours keep us going.
Excellent website for beginner who wants to make a good resume...
Thank you, Kaushal, for your feedback!
Very easy to use. I always have a lot of anxiety about updating my resume but using this site was a huge relief and made it manageable.
Thank you, Jessica, we’re happy to hear that it was as easy as 1, 2, 3!
Simplified, organized, and aesthetically pleasing. Live Career took the stress out of updating my resume
Thank you, Sierra, for trusting us with your new resume!
Nice selection of suggestion of what to write on the resume.
Thank you, Sidney, for sharing your feedback and for giving us a great rating.
Simply amazing. Gives confidence to build more such resumes according to specific needs of the company. Thank you Live Career
Thank you, Sonika, for sharing your satisfaction with us!
The process and helpful tips is much better and quicker than I could accomplish alone.
Thank you for sharing your experience, Bruce!
Would like to see finished copy on the correct amount of pages
Thank you, Sam, for sharing your valuable feedback with us, you can try to edit your "Custom Format" in order to add everything on one page.
Let us know if that helps!
Good step-by-step guidance
Great formatting choices
A little clunky to edit
Thank you, Yasmine, for your feedback!
Made 20 years of experience easier to control in a resume format.
Just what we like to hear, Sheryl!
I would have been nice toknow that this was not a free site before I started. Kind of miss leading.
Thank you, Judy, for sharing your feedback with us. Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume.
However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I love the templates and suggestions! Resume writing is painful for me; this was so easy. I feel I have a professional resume now!
Thank you, Michelle, for sharing the love, it’s awesome to know how pleased you are with how your resume turned out.
Easy to use with exceptional professional results!
Thank you, Tom, for sharing your feedback and for giving us a great rating.
Easy to use with exceptional professional results!
Misleading with listing the free option with a pay to win option.
Thank you, John, for taking the time to share your thoughts. To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Thank you for this service. I needed a resume in a pinch... this service was a lifesaver today!
Thank you, Michelle, for sharing your satisfaction with us!
Excellent! I haven't typed a resume in years and was stumped on where to get started. Thank you for all the great advice.
You are very welcome, and thank you, Kim, for the amazing feedback!
Thank you so much for saving our time as a professional.
You are most welcome, Thalia!
5
Thank you, Sakhile, for giving us a 5-star rating!
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Thank you, Janice, we're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback!