LiveCareer has a rating of 3.3 stars from 8,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
I have not completed a resume in over 26 years. This process made it very easy for me.
I loved this experience the site was very easy to use!
Amazing! We're so grateful for rating us with five stars and that you're satisfied with our service!
So Easy and A lot of different Resumes to choose from! Thank You!
Thank you, Tiffany, for the glowing review!
Supportive, informative and easy to do! Thank you, Live Career for this assistance!
You are most welcome, Donald! We're always here to help whenever you might need us.
Quick and easy to navigate w/ very helpful suggestions.
Thank you for your review, Elizabeth, glad we were able to help.
Enjoyed suggested content, might be nice to have some examples of the resume complete.
Thank you for sharing your feedback and rating us five stars, Aaron!
Quick and easy to use. I appreciate all of the options available
Thank you for sharing your feedback and rating us five stars!
Should inform about payment before creating the resume
We are always open to new suggestions on ways we can improve and thank you for providing us with your feedback, Singh.
Amazing resume builder. 6 figure salary here i come
Thank you for your glowing review, Sarah.
You should tell us before we complete the cover letter that there is a charge
Thank you for sharing your feedback with us and our apologies for any confusion however, we do in fact state everything up-front in order for our users to be aware of the products and services that we offer.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version which you can copy-paste the text on to our free resume templates located here:
https://livecareer.com/resume/templates
We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Also, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up, that being said, you can always contact our designated Customer Service Team that can help you with anything related to your account or the services that we offer. https://www.livecareer.com/contact-us
Excellent way to build your resume, user friendly software, would highly recommend service
Thank you, Edward, you made our day with your review!
Concise word choices. Made it easier and faster to complete this daunting task.
Thank you for your review, Pamela, glad we were able to help.
Amazing thank you for making this easier than anticipated
Thank you for sharing your feedback and rating us five stars!
Very intuitive and comprehensive, but no option to enter multiple locations for a single employer.
Thank you for sharing your satisfaction with us, Joseph!
Fast, easy and intuitive. Lots of examples to choose from
Thank you, Miguel, for sharing your feedback and rating us with five-stars!
It was good until the "free resume" turned into having to pay but it's cool.
Thank you, Julie for your feedback.
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips. However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
Very impressed on how easy it was to create my cover letter
Way to make our day, reviews like yours keep us going, Carol.
Very easy to use, many options and a great price too
Thank you for sharing your feedback and rating us five stars!
Would like to see finished copy on the correct amount of pages
Thank you, Sam, for sharing your valuable feedback with us, you can try to edit your "Custom Format" in order to add everything on one page.
Let us know if that helps!
Quick, simple & easy. I'd recommend this program to friends and family.
Thank you for taking a moment to share your satisfaction with us, Lisa!
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Thank you for sharing your feedback and for giving us a great rating.