• LiveCareer UK

2017 CUSTOMER CHOICE AWARD

LiveCareer UK

Overview

LiveCareer UK has a rating of 3.52 stars from 227 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer UK most frequently mention customer service, cover letter, and new job. LiveCareer UK ranks 11th among Career Advice sites.

Proactively asks for customer feedback

This company responds to reviews on average within 14 hours

Positive reviews (last 12 months): 80.6%
Positive
29
Neutral
0
Negative
7
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate LiveCareer UK?
Top Positive Review

“One of the best customer support services”

Elena-Cristina G.
11/17/23

I had an unusual request, and Karen, one of their customer support representatives, went above and beyond to assist me. She was incredibly helpful and sweet, addressing all my questions and concerns promptly. Karen even made me an offer I couldn't refuse. I am truly grateful for her exceptional service and hope she receives the recognition she deserves, perhaps even a well-deserved raise!

Top Critical Review

“They stole my money”

Threadnoodle g.
3/10/24

This company stole 40 euro of my money after advertising a one off 1.95 fee to format my CV. Do not use this company under any circumstances.

Reviews (227)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (37)
Thumbnail of user tillyand
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

I would recommend, customer service was very polite and accommodating. Thank you.

Thumbnail of user paolav43
Paola V. – LiveCareer UK Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

Thumbnail of user ifeanyio17
1 review
0 helpful votes
November 17th, 2023
Verified purchase

At first i was skeptical about the live chat because the first two customer service personnel's ended the chat before concluding our chat. Third person came in and attended to me nicely and am happy while i wait for my refund to reflect on my account.

Thumbnail of user paolav43
Paola V. – LiveCareer UK Rep

Hello,

Thank you for sharing. We truly appreciate your feedback. Happy customers make our days brighter!

Thumbnail of user norbhyahm
1 review
0 helpful votes
October 1st, 2023
Verified purchase

My resume creation was so good and presentable. It was simple and easy to follow

Thumbnail of user paolav43
Paola V. – LiveCareer UK Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

Thumbnail of user darrano1
1 review
0 helpful votes
August 3rd, 2023
Verified purchase

I found the site easy to navigate, and a good choice of templates to use

Thumbnail of user yashirah2
Yashira H. – LiveCareer UK Rep

Thanks for sharing how easy it was!

For the latest employment news and career management advice, follow us on:
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Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/

Thumbnail of user jacquelinew165
1 review
8 helpful votes
February 18th, 2020

Do not use different emails you will be charged twice and check your subscriptions that's a huge charge. The company is very supportive if you make errors they will refund but in 14 days.

Thumbnail of user yashirah2
Yashira H. – LiveCareer UK Rep

We appreciate you sharing your experience with us and we regret to hear that you received two charges from us, we’d like to help you address your concern so you can have a great experience with us, Jacqueline.

Shortly, you will receive a direct message so we can look into what’s happening for you.

Thumbnail of user cerim2
1 review
1 helpful vote
June 24th, 2017

Honestly great site, Easy to use and creates a very professional CV got to the end of creating and saw and that isn't bad but reading the small print you realise and then £16.95 a month from then on.

That is too much for just a CV but I imagine that some people would find great use out of the rest of the features on the site.

Spoke to customer service shortly after signing up to cancel, women I spoke to was very polite and canceled the subscription immediately for me. Very polite and efficient.

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Ceri,
Appreciate the 4 stars, Ceri! Happy customers make our days brighter. Thanks!

Thumbnail of user dias9
1 review
1 helpful vote
June 19th, 2017

I loved interacting with Denis some time back. Very patient and helpful. Showcased loads of patience in listening to my problem and provide the best possible solution.
Thanks Denis for all your patience and efforts to see me through this concern I had with my CV!

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Dia,
We are thrilled that you were delighted with how Denis was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!

Thumbnail of user claudiuv
1 review
0 helpful votes
April 7th, 2017

The platform itself is pretty good especially for pre-defined content to be added in a CV or Cover Letter. I used some of the content proposed. I had small problems with text format after generating the CV in pdf/doc format, the text doesn't always correctly fit in the expected format in all of the templates. Also I wish I had a broader variety of Templates. Anyway, it helped me serve my purpose, I generated a nice CV and Cover Letter.

As everybody below, I too forgot to cancel my subscription and got charged more for what I really used but upon chatting with Customer Service representative Marcos Sostre Figueroa, I managed to get a refund.
5 Stars for the Customer Service and 4 Stars for the platform itself.

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Claudiu,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.

Thumbnail of user markb366
1 review
0 helpful votes
March 11th, 2017

Had issues over billing, but was dealt with very proffesionaly and matter was resolved. Would recommend them again.

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Mark,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.

Thumbnail of user janetw79
1 review
0 helpful votes
March 17th, 2017

I am so pleased with the helpful professional service i have had from this company.
Friendly helpful staff to handle any query

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Janet,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.

Thumbnail of user michaelt152
1 review
0 helpful votes
July 30th, 2016

After completing my CV I was informed of a £2.95 fee for using the service and so i progressed carrying out the procedures into paying them and was met with a further bill of £18 per month and was angry as it just after giving my detials away it poped up. I went straight to the help button and got speaking to a employee named Edgar Rangel who was most helpfully and helped rectify the situation and was most polite! #givehimaraise

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Michael,
We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with Edgar. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.

Best regards, LiveCareer

Thumbnail of user mateasg
1 review
0 helpful votes
June 14th, 2017

I had an issue with not cancelling the service used, therefore, after 6 months of stand by, not having used the service at all, I've still been charged money from my account.
Omar has been really helpfull, offered a refund for the last 2 charges and quickly canceled my subscription. Thanks for dealing quickly with my problem

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Mateas,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.

Thumbnail of user erlef
1 review
0 helpful votes
August 16th, 2016

I would like to say that customer support I spoke to called Ernest was very efficient and thorough throughout the call I had with him.

Thanks again and I will continue to use your services

Elle

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Erle,
Thank you for that great feedback. It is good to know how pleased you are with our Customer Service that we provide. We strive to deliver to you what we do best.
Best Regards,
LiveCareer

Thumbnail of user jamesc169
2 reviews
1 helpful vote
July 18th, 2014

The site presented me with all the necessary tools to create a professional CV, which helped me to succeed in gaining the job I was looking for. I would recommend to anyone looking to prepare a high quality CV.

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi James C.,

Congratulations on your new job! Thanks for recommending our site to others. Best of luck in your new career.

Best regards,

Anna

LiveCareer

Thumbnail of user gillians2
1 review
1 helpful vote
September 4th, 2014
Verified purchase

It give a simple break down of how to do a CV and a cover letter which i needed. It was laid out neatly and great for what i needed.

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Gillian S.,

We’re glad to be of help. We wish you the best of luck in your career.

Best regards,

Anna

LiveCareer

Thumbnail of user charlied27
1 review
1 helpful vote
December 5th, 2014
Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Charlie D.,

We are glad that you liked the site. We wish you the best in your career search.

Best regards,

Anna

LiveCareer

Thumbnail of user keng23
1 review
0 helpful votes
December 14th, 2014
Verified purchase

Very good service indeed, would definitely recommend it to others

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Ken G.,

We are so happy that you liked our service. Thanks for recommending us to others. We wish you career success!

Best regards,

Anna

LiveCareer

Thumbnail of user magdalenac3
1 review
0 helpful votes
July 5th, 2017

Very helpful online chat with a customer service representative, inquiry dealt with in a timely manner

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Magdalena.

We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.

Thumbnail of user beverleyg2
1 review
0 helpful votes
November 4th, 2016

You are not informed until you go to pay that after 14 days it turns into a Subscription. I'm not sure if the price for the Subscription is justified, but I was very pleased with the CV that I was able to create. I also wasn't aware that this company was abroad (I am in the UK), so I was concerned that I would have difficulty cancelling my membership. Enrique Yero, in customer service was very helpful and reassured me that I could cancel my Subscription, and he gave me a cancellation ref number, followed up by an email. I only needed one CV as I am not applying for lots of jobs at the moment. Enrique was very polite and wished me good luck with my job application. Overall, a positive experience.

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Beverley, thank you for that outstanding review. We are thrilled to know that Enrique was able to resolve everything for you and that you had an excellent experience with our service. Please feel free to contact us, if you need anything else in the future. Thank you.

Thumbnail of user maryj77
1 review
1 helpful vote
December 8th, 2014
Verified purchase

I found this website very easy to navigate. I wanted to create a CV and hadn't done so in a while so was a bit apprehensive. However, this website gave some very useful suggestions and tips for each section to help my CV sound professional and make me sound well accomplished/well-rounded.
There were a good variety of designs also for different types of establishments which I liked. My experience with Gab in the help centre was efficient and friendly. Thank you.

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Mary J.,

We are so happy that you had a good experience with our site and customer service. We wish you career success!

Best regards,

Anna

LiveCareer

Thumbnail of user alanm120
2 reviews
1 helpful vote
September 27th, 2016

I was not fully aware that the free CV builder service is chargeable, by subscription, after 14 days. However, when I pointed this out to Edgar, I was given a full refund on this occasion, which I greatly appreciated!
I would recommend this service to others but be aware of subscription charges.

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Alan,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Best Regards,
LiveCareer

Thumbnail of user samanthab66
1 review
0 helpful votes
June 28th, 2016

Really easy to use with a fab result... Thank you

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Samantha:

Thank you for this fabulous review! We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.

Best Regards,
LiveCareer

Thumbnail of user johnp210
1 review
0 helpful votes
December 24th, 2014
Verified purchase

The website was easy to negotiate and filling out of c.v. was easy the variety of layouts was helpful and the examples of c.v. s especially useful i had technical issues and called customer services who were most helpful and pleasant, the phone was answered quickly - the only issue i had was that i could not send my document direct to print and resorted to downloading then printing, i submitted my c. V to various agencies and within 1 week have been offered two jobs. Thank you v. much

Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi John P.,

Congratulations on your new job! We’re so happy that you found the site and service helpful.

With regard to your printing issue, I’m very sorry that you have had this experience with our service. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team.

We wish you the best in your new career!

Best regards,

Anna

LiveCareer

Thumbnail of user joyceh17
1 review
0 helpful votes
April 2nd, 2015
Verified purchase

I have never really required a CV before as i have been in the same job for 28yrs so i was quite daunted at having to do one. This site gives examples and it was so easy to do. I was offered numerous jobs and can now look forward to new employment

Service
Value
Quality
Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Joyce H.,

Congratulations! We are glad that you found the site easy to use. We wish you more success in your future employment.

Best regards,

Anna

LiveCareer

Thumbnail of user markg98
1 review
0 helpful votes
February 6th, 2015
Verified purchase
Thumbnail of user dougj2
Laura T. – LiveCareer UK Rep

Hi Mark G.,

We are happy that you found the site helpful. We wish you the best in your job search.

Best regards,

Anna

LiveCareer

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From the business

The online CV builder that’s so easy to use!

From students or entry-level job-seekers to experienced leaders, our CV builder offers a fast and easy way to create a CV. With pre-written bullet point examples across several industries and recruiter-approved templates, Livecareer enables users to download a polished and professional resume in minutes.

Business History

Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger CVs, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.

With our world-class CV and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.

Company Representative

Thumbnail of user dougj2
Laura T.
Social Media Specialist
Typically responds within 14 hours
We've got live, friendly people standing by ready to help you. Just find the country-specific phone number below and give us a call. If you aren't able to phone in, please use chat or email to contact us. Whether it's a question about building your CV, getting the most out of our services, or managing your account, we're here to help.

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