• Liquidation.com

Liquidation.com

Overview

Liquidation.com has a rating of 1.33 stars from 236 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Liquidation.com most frequently mention customer service, credit card, and business days problems. Liquidation.com ranks 191st among Auction sites.

  • Service
    75
  • Value
    77
  • Shipping
    69
  • Returns
    66
  • Quality
    77

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.8%
Positive
1
Neutral
1
Negative
34
154
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Horrible customer service and they will rip you off and not help you.
How would you rate Liquidation.com?
Top Positive Review

“My second purchase went much better than the first one last yr”

Eileen B.
10/17/23

I bought my 2nd auction and like it very much. This time I went to location and picked up the stuff, and the people working in loading dock area were very nice. I am happy to say that I will buy from Liquidation.com again. This auction consisted of Lowe's returned items. Most items are in good condition and the few that products that are broken can be expected when buying store returns. Now to reflect on last yr's auction - I think it is important for people to know that I strongly believe that my first auction (huge, 8 pallets), still deserves the 1star rating that I gave it because so much of it was missing. In comparison, this current auction was just 2 pallets and I received everything, which is why it gets a 4star rating. I like the surprise that comes from buying miscellaneous store returns and shelf-pulls, so I will most likely buy more from this site going forward knowing that it is fun but not necessarily an honest site.

Top Critical Review

“This website or company is a total scamming hub”

Yong Z.
2/25/24

I won an auction on 2024-02-12 for 10K$. They state as: TRUCKLOAD Appliances - iRobot Roomba, Miele, Shark, Neato, Ecovacs, Dyson - MSRP $114,474. Condition:Returns All packages we received are salvaged, none of them working, they don't look like return items, most likely picked up from the garbage recycle center.

Reviews (236)

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Reviews that mention popular keywords

customer service (50)
Thumbnail of user michaeld3024
1 review
5 helpful votes
October 21st, 2020

Their website is not set up well to educate first time customers. In order to be informed about all their policies (at least the ones that are disclosed) you pretty much have to scan page by page and even then you still won't know everything you need before making a purchase. You must set up a payment before placing a bid rather than simply before paying for merchandise. The vaguely referenced combined shipping is not likely to happen. You have to call and speak to a representative. The odds of that happening without waiting forever or just being told that someone will have to call you back are slim to none. Given that they start charging late fees for nonpayment before customers are likely to straighten out a combined shipping plan, it could be construed as misleading, not financially advantageous at best. I think how customers fare with the merchandise itself really depends on the seller. Thoroughly reading the ratings is a smart move to get an idea of other buyer experiences. The same applies to the listings. If you only read the title there's a good chance you will get burned. They finally stopped allowing Amazon returns to be listed as new, but there are a lot of listings that are not manifested and/or vaguely worded. As with the entire industry there are problems with lot conditions (I doubt there is a single wholesaler willing to sell smaller lots that doesn't mingle damages and returns with new merchandise), inflated manifests, and the occasional full on con. Not the worst company out there, but hardly the best. Personally, I don't feel that there is a lot of hands on management, at least not in a timely manner, the same for communication, and they are not very forthcoming about policies and procedures. I closed my account (they wouldn't delete all my information upon request) after two purchases. I feel that there are better options.

Tip for consumers:
It might be smarter to stay away from auctions as a new customer. After bidding on only two auctions, I was cut off until I made a payment. Kind of defeats the purpose of trying to get a combined shipping discount.
BTW to the mods, I was going to upload a receipt for verification of purchase, but it seems like it might end up being posted so you might consider making that a bit more clear.

Products used:
I purchased some new makeup lots

Service
Value
Shipping
Quality
Thumbnail of user davidm239
1 review
6 helpful votes
January 20th, 2015

I have had a few transactions with this company. Like the other posters said be very careful what you bid on. I bought some new amateur radios and they were just as described. I was pleased. Then I went out on the limb and spent over 3 grand for a new "open box" lot. Well there was a lot of good things but a lot of junk too. First, two of the 5 featured items were not even in there. Simply it was worth about half of what I paid. I put in a dispute. I have never dealt with a more unhelpful, rude customer service department ever. They send form emails, they do not answer the phone. Just terrible. I won my dispute but it took way over a month. I only won because the auction description was listed as new. So my advice is to never buy anything but new, name brand surplus.

Thumbnail of user suej14
1 review
8 helpful votes
July 6th, 2014

Got returns of bedding, yes thought I would have some dirt and have to wash, but I got pillows with Blood on them. Bio hazard beware. Asked for credit for these items, declined. I have bought before from them and had shortages of items they declined my request for credit on these items too. They entice you with pictures of a few good items and than the balance of the items are usually junk. Hence pillows with BLOOD on them.

Thumbnail of user maryk78
2 reviews
5 helpful votes
May 30th, 2015

Return process was obstructive for an item that broke after wearing it once

Thumbnail of user alenat1
1 review
6 helpful votes
November 24th, 2014

Just a warning for everyone. There is a seller on the Liquidation.com with a name TabletHaven selling "100 New 18K White Gold Plated Necklaces with Swarovski Crystals"
It's not real, cheap items you'll not able to sell for $1. The Liquidation.com know about this and not doing anything to protect buyers.

Thumbnail of user fahrudino
1 review
3 helpful votes
October 12th, 2013

Occasionally you can find some good deals there. BUT. Eventually they will get you. Most items are junk, regardless what they label it as. Filing a dispute is pointless since you can't really win. STAY AWAY!

Thumbnail of user kathyb27
1 review
10 helpful votes
December 13th, 2013

I own two stores in the Nashville area for the past 15 yrs. I use to purchase from Liquidation.com when I first started in the business. It is a big waste of time and money to buy from this auction site. I just wanted to share some of my experience so anyone starting out in the Resale industry won't make the same mistakes I did.
First, there are no unbelievable cheap deals when it comes to buying liquidation. If it sounds to good to be true, IT IS! Liquidators know what the product is worth and they are not going to sell it for less than what the liquidation market will buy it for.
This does not mean you can't make great money off of there product. My normal return is 200-300% markup. There are very few products in this world that you can make that big of a profit margin. But don't think a Liquidation company is going to sell you a $100.00 pair of Ralph Lauren jeans for 10 bucks. It's just not going to happen.
Second: you have to build long term relationships with GOOD liquidation companies and find out what their best deals are. That is the problem with Liquidation.com, these guys are there to just make a quick buck selling junk they can't sell anywhere else.
Example: I buy all of my clothing from LiquidationGeneral.com These guys have the best deals and highest quality on clothing. Nobody can beat there prices and I sell it for a great profit. I don't buy their jewelry though. I don't think it is very good quality and the profit margins are small.
Example 2: I like buying cosmetics from Via Trading but I hate there clothing. Their clothing is cheap and I find a lot of defects in the loads. Their cosmetics I have found to be of good quality and make a decent profit margin.
These are just a couple of examples that I have found over the past 15yrs. I deal with multiple companies to make great profit margins.
Just wanted to add one last comment. If you deal with a liquidation company for a long time and are a good customer of theirs they will notify you first when something special comes in or if they are discounting an item. This gives you first choice at the best items. You will have to build up a good relationship with them though. Don't call them up and say your going to buy a lot of product in the future and expect them to give you the same deal as a long term customer.
Hope this helps a few of you to not make some of the mistakes I did when I first got started.
Kathy

Thumbnail of user amandar9
3 reviews
17 helpful votes
July 22nd, 2011

Well read descriptions and not much info is offered if You ask questions. Be very careful and dot all the i.

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Liquidation S.
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