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LinkedIn

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Overview

LinkedIn has a rating of 2.98 stars from 611 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LinkedIn most frequently mention customer service, credit card, and email address problems. LinkedIn ranks 22nd among Social Network sites.

  • Service
    110
  • Value
    113
  • Quality
    110
Positive reviews (last 12 months): 8.9%
Positive
5
Neutral
1
Negative
50
35
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Now I see that I was charged for the trial period and there is no way to reach customer service.
  • Very bad customer support, ignoring all the context.
How would you rate LinkedIn?
Top Positive Review

“Networking and Professional Development”

Rekhmir S.
4/2/24

LinkedIn is instrumental for networking and professional development, providing a platform to connect with colleagues, explore job opportunities, and showcase skills and accomplishments. Whether I'm seeking career advice, recruiting talent, or expanding my professional network, LinkedIn offers valuable resources and insights to support my goals. I appreciate the community engagement and educational content, as well as the opportunity to stay informed about industry trends and news. LinkedIn has become an essential tool for advancing my career and professional growth

Top Critical Review

“A Bloated Social Site With No Job Rewards”

Kanyptian I.
3/3/24

I've tried to stay clear of LinkedIn until a friend recommended I stay "active" to network and meet new industry leaders. Sadly, everyone on this site is a leader. The amount of spam and unwanted contact is staggering. I got more active to find better employment opportunities and pay. What a joke! In two years on this site, I've received 2 interviews. I've fallen prey to resume rewrites and interview practice sessions. After 2 weeks on Indeed, I've had 5 application reviews and 2 interviews. I can't wait to delete my profile.

Reviews (611)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (34) customer support (19) email address (8)
Thumbnail of user rekhmirsorgaardketn
15 reviews
0 helpful votes
April 2nd, 2024

LinkedIn is instrumental for networking and professional development, providing a platform to connect with colleagues, explore job opportunities, and showcase skills and accomplishments. Whether I'm seeking career advice, recruiting talent, or expanding my professional network, LinkedIn offers valuable resources and insights to support my goals. I appreciate the community engagement and educational content, as well as the opportunity to stay informed about industry trends and news. LinkedIn has become an essential tool for advancing my career and professional growth

Thumbnail of user ignatiusc3
5 reviews
3 helpful votes
July 7th, 2019

I love visiting this site in terms of business because most times, it will connect you to your target audience making it easier to hook you up. It is just good for business match-making.

Thumbnail of user pattyf25
2 reviews
19 helpful votes
February 26th, 2018

You get job references without a resume based on your experience. It's also a great way to keep in touch with colleagues.

Thumbnail of user morgane75
2 reviews
8 helpful votes
May 18th, 2022

It has a nice interface with the news feeds on top and all the tabs at the bottom. It also allows you to message people if you wish to communicate with them. One more important feature is you can follow recruiters and keep a track of their activities and keep yourself updated. Overall a super platform for job seekers and recruiters.

Service
Value
Quality
Thumbnail of user richardw2959
2 reviews
4 helpful votes
August 16th, 2022

One of the best social networking site in recent times. Its been an very good website to be part of as it provided opportunity to me to connect with different working people. It also helped me to connect with friends who belongs to different working community. It also acts as job portal for job seekers who are in need of job. It has helped me to endorse my friends to different people who are in need of resources. Linkedin is very powerful social networking site as many recruiters are looking for talented candidates in different streams in this site.

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Value
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Thumbnail of user emmar196
10 reviews
1 helpful vote
September 2nd, 2020

It's the best chat app I've ever seen, I love it very much. It's so simple, that this app can be used by all generations. It is useful for conversation, messaging and video calling. Sending free texts across channels is an excellent choice, including globally. Eventually, there are several other apps but I would recommend Whatsapp to everyone.

Thumbnail of user roseannz
104 reviews
534 helpful votes
April 2nd, 2018

I had to go on Disability 12 years ago. Up until that time, I had been an RN with a BSN and Infection Prevention/Control certification for 10 years. I had much experience in both Oncology in many different settings, and later in Infection Prevention/Control and Quality and knowledge of Accreditation requirements, areas that were somewhat unique. So I made my profile and became involved in LinkedIn. I was able to connect with other business and healthcare personnel through this site. After I became disabled and had to retire from nursing, I didn't use LinkedIn much, but they still connected with me. I found out when connections got promotions, so I could congratulate them, I saw where long time peers worked and could access them, and mainly, even now (almost 4 times a week!) I find out that people have looked at my profile as they search for people to fill positions! In fact, this past 12 months, my profile has been checked 3-4 times a week, even though I state perfectly clear that I'm retired due to disability! So to those who are still out there working, you can be assured that employers and personnel departments and recruiters ARE checking you out! That is VERY GOOD if you are looking for job/career opportunities. On the other hand, some of the job opportunities I get are nothing that I'd either qualify for nor want! However, if I was looking for a new position, from what I see in my LinkedIn, and the times I'm checked out, I would definitely become a LinkedIn member, which is free.

Thumbnail of user gregf143
2 reviews
5 helpful votes
July 23rd, 2019

As someone off the road, I can't really show up for an interview at any given time just to be declined or to get a maybe. Using this site I can set up a virtual interview and get an answer right away.

Thumbnail of user kajsab
5 reviews
37 helpful votes
December 31st, 2018

Apparently I filled out my profile like an All Star/Expert already way back. That wasn't the hard part or even wanting to get endorsed or anything (how do I remove "cast stone" endorsement from there?) Recently I think I'm eligible to even use video to share whatever it is I have to share? Likely to communicate with all the connections I'll ever make even years later to thank them of a single purchase if I'm bored or connecting with some old fling. Finding opportunities or a job, well I wouldn't pay a service for that I'd trust my own skills to apply to jobs. Firms are taking LinkedIn resumes in somewhat already implementing it. Curious to see how it changes from since when I first joined when I was still a "handicraft worker"/unemployed. I have so little work experience and I'm thirty but instructions - I'm good at following them. Trial and error and learning from those... evolve, and grow. Don't really mean to write an essay I'm just still baffled how they won best job search, category.

Thumbnail of user nicholait
1 review
0 helpful votes
June 19th, 2021

I found LinkedIn to be a good professional service, however I was disappointed to find that my trial was automatically transferred to a premium membership and I was charged a monthly fee. I contacted their customer support and they were helpful in refunding the fee, however I found this to be a bit deceptive and so I have downgraded my 5 star rating

Tip for consumers:
The free trial will automatically be upgraded to premium and you’ll be charged the fee. Also subscriptions and payments cannot be viewed on a mobile browser

Products used:
I signed up for the free trial, but was automatically upgraded to a premium service and charged without my knowledge. Customer support was honest and helpful in refunding the fee

Service
Value
Quality
Thumbnail of user raelyng1
12 reviews
2 helpful votes
October 2nd, 2020

LinkedIn is a best app to connect with people on professional level. Connect with right people related to your line of work to get your perfect job.

Thumbnail of user susans331
6 reviews
1 helpful vote
August 21st, 2017

I see this and use the site as a business platform, to both promote and find other professional services. I probably do not use the site well, and because I am so busy and receive a lot of word of mouth referrals I don't use Linked in to it's full potential. I could do with learning how to use it more effectively. But I like the way it links to so many professional companies and people.

Thumbnail of user taylorw357
1 review
0 helpful votes
October 1st, 2022

Currently I have more than 500 connection on LinkedIn, with the help of LinkedIn connections, I am able to find people those who have new opputunities for me. Services of LinkedIn are awesome, follow those whome you like. LinkedIn is very user friendly and easy to use, services like endorsement is really useful, sending invites is very important to create new connections. LinkedIn is very optimized it's loading time is very less or its depends on internet connection speed. Chat service of LinkedIn is nice, so you can chat with your connections and get new opportunities in your carrier. Linked support is great, they reply very quickly.

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Value
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Thumbnail of user vg27
3 reviews
21 helpful votes
February 22nd, 2017

Some people seem to think Linked-In is for getting a job, not really.

Very similar to Facebook but based on work related and professional contacts.

Negatives, there is a premium so you don't get all features (it's not really a negative).

Positives, you get everything you need out of the site WITHOUT PAYING premium is only for those who are serious about LinkedIn.

Highly recommend for those serious about making business contacts.

You will get some people contacting you which will come across as spam, recruiters mainly for me, this is the same as anything nowadays.

Thumbnail of user mored1
8 reviews
8 helpful votes
August 1st, 2017

At first glance this platform is good for connection with other, preferrably those people who work in different spheres and it it helps find them.
From the other point of view, it's a little bit useless website.

Thumbnail of user joachimg9
5 reviews
13 helpful votes
July 31st, 2019

I like LinkedIn. It's a pretty innocuous site. I have no complaints. I've used them for about 5 years.

Thumbnail of user harryh43
103 reviews
327 helpful votes
May 11th, 2018

I have the free pkg and it helps to expand my network internationally. However I wouldn't use the premium version; for what it offers, there just isn't sufficient value in it.

Thumbnail of user kelvino9
14 reviews
25 helpful votes
February 18th, 2018

Linkedin is an site and a company and also a business program. You can get an email from it and it helps in sending and receiving emails faster... Excellent tool when you need to find a job or as a tool to keep your network updated all the time, I have a fully populated profile, 300 connections, have been a premium member and have changed jobs since joining... No doubt, it is the best professional networking site.

Thumbnail of user joec477
2 reviews
0 helpful votes
September 30th, 2018

This is a legit site used by many professionals to get connected and get jobs.
I was headhunted and also managed to get connected with many nice people here.
The premium service is not useful enough to continue, though.

Thumbnail of user davidd242
19 reviews
8 helpful votes
July 14th, 2016

Yep, you heard it. I use LinkedIn for my lead generation process and it works fine, but daaaamn their plans are super expensive!

Thumbnail of user bena85
6 reviews
4 helpful votes
May 4th, 2017

Definitely an improvement over the last version. As an IT guy myself, I appreciate the subtle changes then enhance one's experience.

Tip for consumers:
If you want Google search engine results, make sure to select headline and first lines of your "about you" effectively - essential keywords if you want job seekers to find you.

Thumbnail of user robertog71
4 reviews
1 helpful vote
March 4th, 2020

LinkedIn is more than a job locator. Community is a great source of professional Info, technical resources and leadership tips.

Thumbnail of user hollys59
2 reviews
1 helpful vote
July 7th, 2016

After moving a few times, it was great to connect with old coworkers and create some new connections. Always good to network, even virtually.

Thumbnail of user mikea48
22 reviews
117 helpful votes
April 14th, 2019

I use this site mostly to network and get new business ideas. I do like the idea of gold membership but think, for the money, it's a little costly for my needs. I don't mind the additional benefits - but for the £'s, don't think I would necessarily see any value in them at the moment.
All in all, a good networking site - with a slightly annoying creepy side where some guys still think it's okay to comment on the way a woman looks, or judges her appearance - in a creepy way - not acceptable for a professional site and more should be done to prevent weirdo's from perving on women, in this way. It's not facebooks, after all!

Thumbnail of user spencers15
2 reviews
25 helpful votes
October 3rd, 2017

LinkedIn might have a lot of similarities to Facebook when it comes to the search engine, messaging, even the timeline, but if you're trying to get yourself out there - LinkedIn is a good place for it. You're likely going to find groups that cater to your specific area, people who have the same job as you that you can connect with, and so much more.

I've connected with many people on LinkedIn as I'm an Open Networker and have found it to be quite enjoyable. I've posted in groups, shared links, told people about myself and heard some stories of how other people operate, and more. I've even made a few friends on there.

Now with that said be careful of who you talk too. Lots of people I've noticed will send you a sales pitch, and will be focused on trying to make a commission off of you instead of getting to know more about you. Some people will even try to scam you with fake job ads - promising you lucrative salaries, all expenses paid for, but sadly those aren't going to happen. Not unless you got an official message from a reputable company saying that. Does the term "419 scammer" ring a bell? They're scattered throughout LinkedIn. Luckily people can detect them more and more, but they can still slip through the cracks.

Overall this gets 4/5. A good place to showcase your skills, talking a bit about yourself, and opens you up to a plethora of opportunities. Even the simplest of things like networking can be great since you're opening yourself up to new people and new ideas. The new layout of the site stunk quite a lot though, but most people seem to have adjusted to that.

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