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LinkedIn

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Overview

LinkedIn has a rating of 3.13 stars from 612 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LinkedIn most frequently mention new job, social media, and business contacts. LinkedIn ranks 21st among Social Network sites.

  • Service
    110
  • Value
    113
  • Quality
    110
Positive reviews (last 12 months): 10.5%
Positive
6
Neutral
1
Negative
50
35
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What reviewers want you to know

Positive highlights

Critical highlights

  • Now I see that I was charged for the trial period and there is no way to reach customer service.
  • Very bad customer support, ignoring all the context.
  • I requested the email address where I can file a complaint.
How would you rate LinkedIn?
Top Positive Review

“Networking and Professional Development”

Rekhmir S.
4/2/24

LinkedIn is instrumental for networking and professional development, providing a platform to connect with colleagues, explore job opportunities, and showcase skills and accomplishments. Whether I'm seeking career advice, recruiting talent, or expanding my professional network, LinkedIn offers valuable resources and insights to support my goals. I appreciate the community engagement and educational content, as well as the opportunity to stay informed about industry trends and news. LinkedIn has become an essential tool for advancing my career and professional growth

Top Critical Review

“A Bloated Social Site With No Job Rewards”

Kanyptian I.
3/3/24

I've tried to stay clear of LinkedIn until a friend recommended I stay "active" to network and meet new industry leaders. Sadly, everyone on this site is a leader. The amount of spam and unwanted contact is staggering. I got more active to find better employment opportunities and pay. What a joke! In two years on this site, I've received 2 interviews. I've fallen prey to resume rewrites and interview practice sessions. After 2 weeks on Indeed, I've had 5 application reviews and 2 interviews. I can't wait to delete my profile.

Reviews (612)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (34) customer support (19) email address (8)
Thumbnail of user nealp90
1 review
1 helpful vote
January 26th, 2024

Linked in is the WORST when it comes to customer service. There is no clear way to contact them and when you do, they come across very aloof like they're doing you a favor. I would like to use Linked in again but honestly I wish there were another platform! There seems to be no way to contact them unless you're on their platform.

Tip for consumers:
poor customer service

Products used:
site access

Service
Value
Quality
Thumbnail of user deeb139
3 reviews
6 helpful votes
October 3rd, 2023

My account has over 6,000 connections and we hire people using linkedin. They maliciously locked my account for 3 weeks and gave no explanation except there is a security issue. No phone to call, emails and dms go unanswered. First time I've ever been locked out of anything. Terrible experience, someone is about to lose their job over this. Lawsuits are next.

Service
Value
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Thumbnail of user harryh519
1 review
6 helpful votes
March 27th, 2023

The site is full of Scams now and the trust and safety team even rejected my report of scam to them. Unbelievable.

Thumbnail of user jeffs2462
1 review
7 helpful votes
October 10th, 2022

I've been using LinkedIn Recruiter for over 15 years now and it's sad to see what was once a game changer for recruiting high in demand talent has now been diminished to a very average at best solution, which frankly is way overpriced. InMail response rates have continued to drop, year after year, and now to make things even worse, LinkedIn came up with the brilliant idea of of banning recruiters from doing bulk InMails if their InMail Response Rates fall below 13%. Now for many Recruiters working on your fairly routine to fill hiring needs, that's not an issue, however for those highly skilled Recruiters specializing in finding your unicorns and purple squirrels of the software industry, this is becoming a big problem. Average response rates for these recruiters often falls below this mark. In such cases LinkedIn gives Recruiters a warning the first time and puts them on a 14 day no bulk InMail punishment period for the second offense. If it's not bad enough that all the work involved in researching these crazy difficult to find targets nets extremely low response rates, now LinkedIn is further eroding our Recruiter's productivity by taking away the ability to InMail batches of people at one time. Mind you, this is taking away a critical feature that my company has already paid for. LinkedIn is blaming everything on the Recruiters and not taking any ownership of the problem themselves, which is very frustrating to say the least. So bottom line, if you've got very difficult to fill hiring needs, LinkedIn Recruiter might not be the best solution out there any longer.

Thumbnail of user aliceb706
1 review
3 helpful votes
January 5th, 2022

Wow, has Linkedin Sales and Services gone down hill and quickly. Rigid unbending sales person and his supervisor was worse. Linkedin apparently no longer cares about their clients.

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Value
Quality
Thumbnail of user jonl439
1 review
3 helpful votes
September 18th, 2022

I have applied so many jobs from linkedin that recommended my fit and all those job I applied didn't even fir my profile. It's a useless app to applied jobs. Seek is better outcome.

Thumbnail of user roys558
1 review
1 helpful vote
August 24th, 2021

LinkedIn has become another spot where they violate your 1st amendment rights and they listen to cry babies and then they sit there and restrict your account because there's too many freaking babies out there that like to make comments but can't handle it when someone comments back to them.

Thumbnail of user radhikak34
1 review
2 helpful votes
June 11th, 2023

My account has been temporarily restricted and no customer service I have received from last 2-3 days

Service
Value
Quality
Thumbnail of user tk638944
1 review
0 helpful votes
July 4th, 2023

This is an excellent app to get job online and also an excellent platform to get online work and job and the best features is that this is an excellent platform to promote your business online

Thumbnail of user johnms2
1 review
2 helpful votes
August 30th, 2022

The reason for this review is that LinkedIn is now asking me to upload my ID on their. I say that's BS. I don't have to do that on any other Media. Does tge Government ask illegal immigrants for Voter ID. I guess I'm done with LinkedIn.
Have a nice day

Service
Value
Quality
Thumbnail of user chipb2
2 reviews
12 helpful votes
January 2nd, 2019

Two things drive me crazy enough to write a review about LinkedIn. 1. Just because I'm a Realtor, doesn't mean I want to connect with other Realtors! LinkedIn matches me 9 out of 10 times with Realtors. Analyzing who I CHOOSE to link with would be a much better measure of who I WANT to link with. Dah! 2. The one thing that LinkedIn was good at, they took away from the free subscription. That is, showing me how I'm connected with other people. Showing how we are connected to each other is LI's single best value proposition, bar none. Otherwise, it's just a wanna-be facebook product with a bunch of irrelevant posts! The photo I chose is the floor of the Getty Villa in Malibu, representing both Form and Function, something LinkedIn does not understand.

Thumbnail of user stevenw1443
1 review
6 helpful votes
March 15th, 2022

Im getting sick and tired of getting emails that tell me to add people to my network when I dont even know them.

Thumbnail of user aliz36
5 reviews
11 helpful votes
May 24th, 2016

Its like part of social responsibility to have LinkedIn account... or maybe it was really focused on business networking with less force to move to over priced paid plan or job posts... and it become full of spam. Its like (pay for premium account and you can make other users lives miserable though directly texting others viewing their info and much more... and whats annoying is how some people use it as Facebook wall posting anything and nothingness... i got LinkedIn cause need to have in business card... i dont open it much or even relay on it to look up for candidates or look for potential leads... i just accept add requests every once in a while

Thumbnail of user andreww78
4 reviews
5 helpful votes
March 16th, 2015

If you have a profile full of information and contacts it will serve you very good to find new professional contacts, business partners. But it's pretty difficult to contact somebody if you don't have any contact details except linkedin profile link. Website have a lot of paid services with no free alternatives that is very annoying. It also sends spam regularly.

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Quality
Thumbnail of user gregm583
1 review
3 helpful votes
June 30th, 2020

I agreed to try LinkedIn Premium for a free month. It advised me that I would be advised a week before the first charge on my credit card was made, to give me a chance to cancel if I did not like it. I waited for the advice assuming there would be an e-mail. Nothing arrived and I learned my credit card was charged when I happened to check my credit card account on the exact expiry date of my free month. I did not find LinkedIn premium of any use to me personally, and feel like a sucker for believing that advice that I would hear from them. So just a word of warning not to rely on that promise to advise you a week before they grab your money.

Thumbnail of user johno973
1 review
1 helpful vote
January 16th, 2021

LinkedIn sucks, as they restrict your 1st amendment right, and restrict your account if you post the truth.

Tip for consumers:
Cancel your memberships.

Service
Value
Quality
Thumbnail of user gothamg
1 review
3 helpful votes
January 10th, 2016

There is a false mindset with recruiters that if you doesn't uploaded profile in linked-in then you are not a genuine candidate. Linked is not an authorized institution to say whether profile is genuine or fake. If you find a profile is genuine will you give it a credit to them or if you find a profile is fake then will you claim or sue linked in. This is just a social networking where genuine and fake exist together

Thumbnail of user jackw93
19 reviews
90 helpful votes
March 28th, 2016

I only give this two stars instead of one because it serves some people okay. This site is structured completely opposite to my needs and networking objectives. I dropped out of high school and self-started much of my work. I have a gradient between volunteer work and freelance nonprofit, specifically founding my own. I built a skill set in a holistic way, connecting with community and "the real world". This site does not serve innovators, self-starters or people who reject traditional systems.

It constantly spams me to "add my education", of which I specifically have none and on purpose.

The format is also tailored towards standard and almost stereotypical industry. It also blended together different jobs and activities I've done that don't connect with each other. This is the same problem I had with Facebook, it mixed all my friends up who ended up getting in arguments and being bitter once they realized how diverse my friends community is. The same goes for jobs. I'm NOT going to put some $#*! restaurant job next to the organization I founded and like hell I'm going to network with corporate people from that restaurant who actively made the workplace a living hell.

The site is set up against ethics in favor of a blind-eye networking approach. When I network, it's usually with people I actually care about and we have a sense of interconnected community, for a greater purpose. When people network on Linked In, it's to get to the next level of the suck-up game and climb over the people you're supposedly "colleagues" with to get to the top. I've had some great competition in my life, and LinkedIn brings out the most sickly worst competition. It really is a dog-eat-dog world there.

It's a corporate environment and misrepresents the little guy as if he's corporate. Many of the so-called charities that I would follow or connect with were organized antithetical to my beliefs and I would argue- against integrity. Corporatism is sickly and unhealthy, and when you get too deep into a system like that, you get influenced against seeing the company from a realistic viewpoint. This is why so many reasonable people end up excusing their company's sickly behavior in community.

This website also prevents you from reaching out to new people, therefore it would only reflect people I already knew and worked with- and I had much better connections with them in real life so this site was pointless.

Tip for consumers:
This is only beneficial if you really work hard at being a leader of community-cultivation, i.e. connect with the best people and connect them to each other and work against the standard of the site. OR, if you like corporate environments and that's your thing, you might like it. And break the rule against connecting with new people! That's the most important part.

Service
Value
Quality
Thumbnail of user loul44
1 review
1 helpful vote
April 13th, 2018

I'm paying for the premium version of LinkedIn. This site can be super frustrating to use. Many of the functions don't work properly and the solutions offered in the help center don't even work. LinkedIn is the only game in town and they are taking advantage of it. Super frustrating. Use the free version is you have to be on it.

Thumbnail of user blueappstore1
1 review
3 helpful votes
May 14th, 2023

I have used linkedin for long time and it is too much costly instead we have started using esyconnect.com much easy way to post a job and its completely free

Service
Value
Quality
Thumbnail of user stephenj139
2 reviews
8 helpful votes
August 12th, 2018

Because of age and health I have tried to cancel my account with Linkedin. They still have my info up, will not take it down. I still get invites from friends, but can not close down my site. Keep in mind that they sell your info, so they lose money when you try to quit.

Thumbnail of user dougc25
1 review
6 helpful votes
October 4th, 2014

I was contacted by a person in London, so they said, Turned out to be Nigeria.
The whole thing was a scam. When I entered their e-mail into a search it revealed the scam. I reported them to Linkedin about a month ago. The account is still active.
I did some searching on Linkedin and found others had similar results.
Others say they used to do a better job. Other comments here suggest they are getting too big and don't really care.

Thumbnail of user mathewk16
5 reviews
1 helpful vote
June 27th, 2019

I have a profile there since 2017. But I still can't get used to it. My friends tell me that they get offers thanks to Linkedin, but it's not about me. My account didn't help me with career formation. So I don't see reasons to stay there.

Thumbnail of user matthewm73
19 reviews
23 helpful votes
July 19th, 2015

Maybe I am just not getting something... What is the draw for this site? It's like someone took all the individual parts of all social media like games, notifications, intelligent info tracking on people. They removed those all from existence, and compiled the loser traits from what was left into this garbage site. Bare bones information, ridiculously absurd connection attempts, widespread pointless suggestions, and absolutely no purpose to this website as far as the mouse can roam. It seems this is the new-age version of those boards you find on university campuses full of posters and personal ads on people you really don't care about rambling on about some crap in their life that was purposefully avoided by all. Only reason for 2* is I get to use this site as a screening element. Oh you have a linkedIn profile? Great! Get your moronic self 5 states away from me, yesterday! You aren't worth my time.

Thumbnail of user jond104
2 reviews
2 helpful votes
November 7th, 2017

I have an older LI file and want to merge it with my newer file. This is paramount to finding me. However I can not get LI to help with this. I follow the instructions. They don't respond to Customer Support #1.
#2 People keep responding tat they accept my invites however I'm not inviting them?
People aren't responding like they use to, can't find people like I use to. I think LI has about run its course...

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