LindasOnline has a rating of 1.19 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LindasOnline most frequently mention customer service problems. LindasOnline ranks 227th among Lingerie sites.
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I ordered 2 bras which were priced very well. I received one pretty quick. I disagree with most of the reviews. My experience was pleasant fast and reasonable. Even when tho I haven't received the second one yet it's on the the way. Pleased customer
Will start by saying I've bought bras from them in past with easy returns and exchanges. I believe new people own it or they have just gotten lazy. I reached out to them the day i recieved my bra 9/3, was holiday weekend so gave extra days to respond to email. As of today 10/4 i have wrote 3 mails and no response to any of them. The bra came to me with side seams ripped. The bra was sent back tracking confirms they recieved it. Do not buy from this site unless you want a hassle with return of items.
Will start by saying I've bought bras from them in past with easy returns and exchanges. I believe new people own it or they have just gotten lazy. I reached out to them the day i recieved my bra 9/3, was holiday weekend so gave extra days to respond to email. As of today 10/4 i have wrote 3 mails and no response to any of them. The bra came to me with side seams ripped. The bra was sent back tracking confirms they recieved it. Do not buy from this site unless you want a hassle with return of items.
Ordered 2 bras from Lindas online. Contacted them about a month out the cancel the order, seeing as it hadn't even been sent yet. I think they are just keeping the money and not sending people bras. It's now been 4 months, the bras have not arrived and I haven't gotten my $80 back! I used their customer service email, they don't have a phone number. No response. Please do not order anything from them, Amazon sells basically the same items at the same price.
I never hesitate to buy online. Have never had a bad experience. Until now. Purchased from LindasOnline in September 2020. Returned them a short while later. It is now February 2021 and I've not received a refund and their site is down. So disappointing. Would have given them zero stars here but that's not an option.
I did like this website and, did refer a few people to this website, but Linda stole $114 from me on my last or right before they shut the website down! I couldn't believe it at fist but, no response after reaching out to customer service more than once. Then, the website magically disappeared.
Tip for consumers:
DON'T!!!
Products used:
None, they never came and I never got a refund.
Ordered bra in September 2020 paid in full and still have not received product. Sent 2 emails via web site and they have not responded. Poor business relations, very disappointed. I will not be ordering from lindasonline.com ever... stay away, don't waste your money.
This site offers professional help to assist women to buy the best bras. I was looking at several items that claim to offer support and reduce nipple visibility but have no straps or binding. These items were non - returnable. They were so awful as to be laughable, one was cutouts of a paper like material you were supposed to put over your breasts, the other was horribly uncomfortable, offered no support, and didnt even cover the breast properly. It was clear to me that no one could use these things and I am distresses that such a professional site would offer them, but more that the professional helping me didnt warn me or describe these items.
They were expensive and are non returnable. I tried talking to them and even asking them to remove these items but to no avail.
I ordered a bra on October 19th for $73, I still haven't received it and attempts to get an update via email, have been futile. This is undoubtedly the worst customer service I have received with online shopping. $73 paid in full and absolutely nothing, no bra and not even a response to emails. Pathetic! Daylight robbery!
I wish I had read the reviews before I ordered. Ordered items and paid in full. No communication about my order despite 3 emails and phone calls. I have no idea if I will get my merchandise. They have until the end of the week to respond. If I don't hear from them I will be getting my money back from these crooks! Never again! I wish I could give them zero stars!
I ordered 2 bras which were priced very well. I received one pretty quick. I disagree with most of the reviews. My experience was pleasant fast and reasonable. Even when tho I haven't received the second one yet it's on the the way. Pleased customer
I have had wonderful experiences in the past. I bought 3 brad again in August 2020. They took my money. I have emailed them 3 times. Its is now November 8th. I have not received anything. No email no communication nothing. What has happened? This place use to be great!
Three and a half months ago I ordered a bra from this company. I never got the bra, never got my money and never got a response from my repeated efforts to communicate with them.
They have a great web site which would make you believe they're a real business. Watch out!
Tip for consumers:
Don't!!!
Ordered 7 bras August 5.8/16 3 arrive; sent 1 wrong size and two are too small. 2 weeks to get return ship label: online errors out; call center says must email. Meanwhile they unilaterally cancelled 4 bras STILL pending shipment. They blame USPS for not updating express package return tracking. Finally got partial $ credited 9/17.2 replacement bras eventually arrive 10/16. One damaged and the other too small. More hassle with return. 11/22 informed they refunded rather than exchange - they didn't follow their own email process! And 1 bra is STILL on back order. Do business with them if you want to spend months waiting for orders, little communication, get the wrong product, damaged product, poorly sized items and extensive hassle trying to get exchanges only to have high handed cancellations.
Ordered two bras, after a long wait, received but neither fit. Tried to reach by phone and email in October. Phone number out of service. Customer service email not found. Looks like I'm stuck with two expensive bras I can't wear!
Ordered and purchased... never received! Contacted Linda's to request status update... no response from them. Called them today and no help! They made a huge mistake in my order- buyer beware! They don't stand behind the purchases. Requested a return call to correct the issue... of course no response! That's how they treat those people spending money with them - they blatantly ignore you and refuse to fix their mistake.
Really wish I had read these reviews first. I chose the Express shipping four days ago and have still not received any notice on when my orders will be shipped.
Why have that option if you know your stock is on back order? Why have customers pay 10 - 30 dollars more for faster shipping when you KNOW it will take at least a week?
I ordered a bra on August 13th. Paid for express shipping. On September 13th, I received an email saying it shipped. October 13th, the UPS tracking still shows the package is in pre-shipment status. It's been two months!
I wish I saw all the reviews on here before I was scammed out of my money! Ordered a bra and wore it, only to find it caused me a horrendous rash requiring weeks of medical treatment. I am not allergic to anything- no fabrics, elastics, not anything at all. I contacted customer service and they were incredibly condescending, stating it was my fault for "not reading the product information." Yeah, I read the product information, but the fact that I'm not allergic to anything would mean there would be no red flags? They were incredibly rude to me. I'm out hundreds of dollars for a bra I obviously can't wear plus medical treatment. Steer clear!
Tip for consumers:
Do not order from here! If a bra is more expensive elsewhere, there's a reason. You get what you pay for- and you might even get a rash too.
Products used:
none
I purchased a $65 bra in the same size I always buy but it was too small. I returned it. It takes 4 weeks to get your money back. This is absolutely ridiculous. I will never purchase from this site again.
I'm not going to go into the whole long story. Just know this: Linda's does not stand by their products. If you try to return a 'defective' item, it must have never been worn and still have the tags on it. They also do not have records of your calls to customer service (only your orders). They basically told me I was making everything up and I could not return or exchange my bra that I wore 2x and the underwire came through.
So I just ordered two new bras, luckily I think I just found a website that sells my size for cheaper. The shipping takes too long and sometimes something you order is on backorder immediately.
A search on their website yielded 12 pages of results. I searched for "wide band sports bras". I looked at one page, and there was not one wide band sports bra on the page. It was obvious to me that they did not care about wasting the customer's time. Then I came to this site and read how bad their customer service is and I was not surprised.
They advertise the item as "available - 10 days to ship", while it took them 16 days. Plus they shipped with the slowest service possible and it took another week in the mail to ge to me...
I have shopped at Linda the Bra Lady a few times over the years and each time was unbelievable. I won't be making another attempt. Once before, I ordered 2 bras. One came 5-7 days later, while the other was taking approximately a month to ship. I had to call them to see why I hadn't received my shipment. I was told, "Oh, the second bra is on backorder, and may be another month before you receive it." I'm not kidding. I immediately canceled the order of the second bra. I did not get a full refund. Another time I ordered bras that were surprisingly on sale for an incredibly low price. Being so top heavy, I had to get them because bras in my size are never cheap. Days of waiting and I received an email of the items not being in stock. That was a bit fishy to me. One year later, 2017, I ordered again from the online site. The bras were on sale for $19.98! I ordered three in different colors. Days after receiving my payment, plus the additional fees, I received an email of NEITHER of the bras were actually in stock. Again, fishy to me. I don't know if they just didn't want to honor their own prices or not. Following, I received a refund of the items only and not the additional fees. I'm over this site. Moving forward, I will be dealing with Lady Grace, only.
Get a bra fitting from Linda the Bra Lady. Linda's features great fitting bras, bra accessories and swimwear for women of every shape and size. Linda solves bra problems!
Hello Karen!
Items on the website listed as Available and Not in Stock (directly next to the items size prior to placing the item in your cart) are in fact back orders as stated in our Shipping Policy on the website prior to order placement. Items specifically listed as In Stock, next to the items size in the drop down menu ship out to you within two business days from order placement. Our Shipping Policy states:
Items listed as "Available" ship once the listed processing time has been completed. Estimated ship dates are provided for back-ordered items listed as Available. Estimated ship dates are not firm and are subject to change. These items are not always in-stock, but are available at our vendor's warehouse and can be dispatched to us immediately. The shipping method selected at checkout does not expedite the two (2) business day order processing time or shipping times listed on back-ordered items.
We try to make this information as visible as possible for all customers. Pending Shipment Notices sent upon processing all back ordered items state:
Please Note: Estimated ship dates are not definite and can be changed by the manufacturer. If your item is not received to our facility on the estimated ship date the manufacturer will be contacted. You will be updated with new information via e-mail once it is received from the manufacturer.
We apologize our time frames are not as fast as larger business. We are a small business boutique and unfortunately, we do not control the time frames on back ordered items.
If you have any other questions or concerns please feel free to contact us.