• LightSaver UK

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Overview

LightSaver UK has a rating of 2.55 stars from 20 reviews, indicating that most customers are generally dissatisfied with their purchases. LightSaver UK ranks 181st among Lighting sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Two days later called their 0845 number and spoke to customer services.
  • Just been told that they gone into liquidation: (and they didn't complete our order that we paid for?
How would you rate LightSaver UK?
Top Positive Review

“I needed new lights for my kitchen but really didn't...”

Maria M.
7/10/13

I needed new lights for my kitchen but really didn't know what I wanted. I called lightsaver and spoke with a very polite lady who was so helpful, after telling her what I was trying to do she directed me to the fittings that would be the best for me. I placed my order the same day, Monday, and to my surprise they arrived the next day. My lights are fitted and look fantastic, the whole experience was sooo easy from start to finish and I will definatley shop with them again, price and service first class, I'll be back...

Top Critical Review

“Horrible experience”

Martin B.
1/8/14

Horrible experience. They are very quick to sell but not so quick to deal with any aftersales issues. I requested to return outside lights that my electrician said we not fit for purpose and when he tried to install them noticed that they were already starting to rust. Had an email from Marie who said I could not return them as its was over 30 days. Emailed her back to tell her they were faulty... no reply... called and was told to email photos over to Marie and that she would come back to me... 5 days later nothing. Unlike this website suggests, this site saves you zero £££ in the long run. I will be taking my complaint to a manager and then trading standards.

Reviews (20)

Rating

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Reviews that mention popular keywords

customer services (4) order (9)
Thumbnail of user mikej96
1 review
2 helpful votes
August 5th, 2014
Thumbnail of user mariam47
1 review
1 helpful vote
July 10th, 2013

I needed new lights for my kitchen but really didn't know what I wanted. I called lightsaver and spoke with a very polite lady who was so helpful, after telling her what I was trying to do she directed me to the fittings that would be the best for me. I placed my order the same day, Monday, and to my surprise they arrived the next day. My lights are fitted and look fantastic, the whole experience was sooo easy from start to finish and I will definatley shop with them again, price and service first class, I'll be back...

Thumbnail of user mandyt1
1 review
2 helpful votes
June 14th, 2011

I cannot fault Lightsaver and am delighted with the service I received from them. I placed an order online on Sunday and my goods were delivered on Tuesday (within 48 hours) well packaged, in perfect condition and of excellent quality.
I phoned customer services to confirm they had received my order and found them to be extremely helpful and pleasant. I will certainly shop with Lightsaver again. So don't be too put off with the negative reviews.

Thumbnail of user anng12
1 review
1 helpful vote
September 29th, 2013

I found the light fitting I required on the site and ordered one. I needed 3 ceiling lights with 3 matching wall lights but wanted to make sure they were what I was looking for before placing the entire order. The order arrived a week later and looks absolutely fantastic. As we were due to go on holiday I emailed customer service regarding the other items I wanted and spoke to a very polite young lady who advised me to place the order before going on holiday, adding a note regarding delivery date. I did this, and on my return the young lady telephoned me to say the order would probably arrive the next day. It did, and I am delighted with them. I found Marie from Customer Services was very helpful and polite and the company a pleasure to do business with. I would certainly recommend then and will use them again in the future.

Thumbnail of user steveg10
1 review
2 helpful votes
April 6th, 2011

Fantastic price & products delivered safely in good time. Spoke to them on the phone a couple of times to check sizes and they were nice as pie & seemed happy to help. I'll definitely use again & can't recommend them enough.

Thumbnail of user pw10
1 review
1 helpful vote
December 7th, 2011

When we wanted ceiling lights for our company, we were recommended to contact Lightsaver by one of our trusted business contacts who uses them on a regular basis. When we called Lightsaver to describe what we originally thought were our requirements, they told us that there could be some other considerations, and options that we might like to think about and invited us to call in to see them, so that they could demonstrate a number of products to us, in an 'installed' setting. They prepared a display of several different light fitments and went through the pros and cons of each of them with us, on our visit. The information and expert guidance that they gave to us was exactly what we needed. This company does not just sell lights, they have an in-depth understanding of the technicalities of lighting systems and have highly qualified personnel with many years of experience in the lighting industry to assist customers. We could not have been more satisfied with their products and level of expertise! We have no hesitation whatsoever in recommending them to anyone requiring lighting products or technical advice as they offer a level of service that is hard to find these days…it certainly well exceeded our expectations!

Thumbnail of user carolm4
2 reviews
6 helpful votes
October 5th, 2010

I was recommended to use light savers by a friend and was not disappointed. Beautiful selection of lights and found the perfect lights for our home. Compared a few prices (as you do) and couldn't find cheaper plus lights I wanted were in stock where most seemed to have to order in. I placed my order for several different lights on the website. I placed my order on Monday afternoon and received an email asking to allow up to 7 days for delivery but got a notification of despatch on the Tuesday and my lights were delivered on the Wednesday. I received exactly what I ordered as well as all the light bulbs that were needed. I ordered quite a few down lights and when my electrician came to fit we decided to put a couple more in the alcoves of my living room. As needed just a couple extra I phoned and got through to a Shivorne in customer services who was extremely pleasant and waived the carriage on the order for the extra 2 as I had already placed a carriage paid order previously. It was only a few pounds but a really nice gesture all the same. Thank You! Despite being recommended I think if I'd have read the reviews published here I would have been hesitant to order but from my experience couldn't be further from reality. I adore our lights which make the so much difference to the rooms. I had a stunning modern crystal piece for above the table in our kitchen diner (party room!) which all our friends have commented on. I have recommended light savers to them and would not hesitate to recommend to anyone else.

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