LightInTheBox

UPDATE: Light in the Box reached out to me after my review posted. Their customer service rep was great and very helpful about rectifying my problem. I would not hesitate in ordering from them again!
I ordered an outfit for a wedding I'm officiating. I customized the fit to ensure it would be a perfect fit and has my measurements taken multiple times before ordering. I received the 3-piece outfit stuffed in a bag the size of a plastic grocery bag. Wrinkled doesn't begin to describe it. Plus (here's the important part) the pants are too big, the top is too small, and the outer jacket-like piece is snug.

I received products good material, some size issue try to reach customer service by email. Very slow feed back for refund. I submitted for return request but they says it will take 30 days to process. Size of one dress is smaller then mention on website also color of dress is darker then shows on web picture, return policy is not good.

Ordered a giant wall clock. What arrived had numbers smaller than those pictured. The customer service team helped resolve the matter.

After some confusion over compatible cases for my phone, Customer Service did resolve the issue and made me a happy customer again. I'm pleased to be able to update my review and give positive feedback. Thank you LightInTheBox for going the extra mile.

I ordered men's medium size but they are not European size - trousers match description apart from sizing very small - not same as European.
Company have refunded in full ( following negative comments on site) so issue resolved fairly by them and as agreed.
Trousers were fine, delivered as expected but SIZING is an issue beware of this when ordering

Received a jacket that was far from the ones displayed in the website.

After some obstacles trying to return the item, in which they offered options related to vouchers for future merchandise, I complained and did receive a full refund and they said I could keep the item, that if it is not for the fact that it is very expensive to ship it, compared to Amazon, I would had been more than delighted to return it back to them. Now, I need to find someone in need to give it away.

I leave the pictures still, because they must update them to reflect what they really sell. It is not a bad jacket, still nice, but not my style.

I had complained in an earlier review of the poor customer service and the fact the company did not offer a 100% refund on a return. Well, I'm here to say that the company has responded to my complaints and has given me my full refund for a sweatshirt that I was not happy with. They were apologetic and conveyed to me that they were very concerned about customer satisfaction. So I now recommend buying products from this company if you so choose

I find it difficult ordering adult clothing because of the sizing differences. They do not offer width sizing on the shoes and boots. I have had better luck with children's sizing. You must also keep an eye out for their sales. I like to order several items at once and even though I put it in my basket when advertised I don't always submit the order that day and then miss out. Also regular shipping can take a few weeks.

I've made a handful of purchases from Lightinthebox and I must say, I've been mostly impressed. If you are looking for clothing and products that are unique and stylish that won't break the bank, you've come to the right place. You won't find better deals for quality products. You'll score even bigger if you happen to catch one of their "lightning deals". There are times where the product picture doesn't fully match the product and sometimes the shipping can take a bit long. However, the customer service is very responsive and fair! Overall, I recommend shopping here.

If there was a way to give them no stars, I would. I ordered a dress and the way it was made was nothing like the picture and description. I contacted customer service for a refund, they agreed after multiple pictures and emails. I returned the dress as they requested to have the return come back to me 7 months later "refused". Im out over $100- on this purchase because they refuse to resolve this situation.
Update: Megha from customer service contacted me and they issued a full refund within 5 days of this review. Thank you Megha for resolving the situation quickly! I increased the stars due to her customer service in quickness and even though I had problems with what I ordered, the material used in making the dress was quality material and now I will order again.

Purchased tops that measured smaller than advertised by two inches. Requested a refund.
Received the refund without any problems. I was impressed although it was the manufactures error on sizing. Hopefully any other issues are handled in the same manner.
It would be helpful if the sizing was more accurate it would eliminate a lot of returns and frustration from customers. The items purchased never look like the model or pictures. Actual pictures would be very helpful before making a purchase.

So far most of my experiences have been really good. From the start, it took awhile to get ordered items shipped. Over recent weeks, I have noticed and improvement. One suggestion I would give is that before posting products for sale, make sure the sizes are posted or correct. Some products have no conversion charts and some have the same measurements for each size. For example, in women's clothing I will see Bust: 55 under Small, Medium, Large, XL, XXL. Etc.

You can see on LightintheBox that there are many beautiful dresses. Quality is good. Be very careful: LightintheBox considers ALL dresses to be 'custom fit' even if you just pick a size on their drop-down menu, so it is not returnable. If it fits, and the color is what you envisioned, you will be very happy with the purchase.

Wig with grey and silver in description and pictures that matched that description shown on site. Received wig and top 1/3 of wig is solid black, lower 2/3 grey and silver. Was not worth the trouble and cost to return, also hair is thin and can see cap through hair. Did review with picture of real product and 3 weeks later it is still not posted on their sit
After contact with the company rep, Megha, a partial refund was given and I am satisfied with the result.

When ordering clothing, be sure to check your own measurements with those on the size chart. I found out that size charts are all over the place, so do NOT go by the US size equivalents (for example, US size 10 can be anywhere from a 34" bust to a 44" bust!). I didn't take the time, so one item I ordered was too big. However, the customer service people, especially Megha, were VERY helpful. The quality of items seems to be really good so far. When I laundered the "I'm still freezing" sweatshirt, there was no white fur residue messing up the laundry.

La chemise est confortable et semble être de bonne qualité. La veste de laine est trop petite et le matériel pique.
P.s je viens de recevoir un courriel de votre part me demandant si j'avais reçu cette commande le ******* et je vous es répondu non et bien oui je l'ai bien reçu désolé pour l'erreur. Je croyais que c'était la commande ******* c'est 2 T Shirt et 1 sweat à capuchon pour femmes que j'ai pas reçu depuis le 28 septembre. Donc j'espère la recevoir.

Very easy to order. Everything has arrived with no damage to anything which is really nice. The clothes are super cute. They are polyester so do not shrink, something to think aboutwhen ordering. For the USA order exactly whatever size you normally buy at stores here. If you have broad shoulders or thicker arms order a size up for shirts. Overall, I have been extremely pleased with my purchases and with the ease of dealing with this store.

Light in the Box has resolved the conflict and customer service replied promptly. I appreciate their willingness to work with me.

Good shipping time. Ordered size large which ran a little big. But, overall I'm satisfied. Unfortunately, even though I like the men's clothes that's carried I won't be ordering anything else from them. Temu carries nice clothing also, but they always have free shipping. This company does not

Two dresses I bought fit well and are of nice quality. One blouse has a few visible errors in sewing. Another fit too small (the model is smaller than me and wearing a much larger size- the look is what I liked), 2 solar powered outdoor lights (X-mas tree and looked like flowers) are having trouble generating energy. One product was damaged. It is important to be realistic about time as items come from China. They are efficient with gathering and shipping but it will take up to one month to get to Canada. Will shop again.

I use the LightInTheBox to do purchase some women clothes and they have delivered it in time to my home country without any delay and the packaging was very very good and intact. Highly recommended for all the international shopper. Try it out. You won't regret. Loved it.

I was sent a small pair of trousers instead of XL but Lightinthebox has resolved my complaint in a very satisfactory manner.

Shopping experience was easy. The items arrived at a reasonable time. The cloths are unique and very nice. One suggestion is LightInTheBox should push their suppliers to have better quality control especially when it comes to sizing cloths for North American market.