• Lighting Supply

Lighting Supply

Overview

Lighting Supply has a rating of 4.6 stars from 49,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lighting Supply most frequently mention customer service, credit card, and shopping experience. Lighting Supply ranks 2nd among Lighting sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.8%
Positive
33
Neutral
2
Negative
3
See all photos

What reviewers want you to know

Positive highlights

  • Will order from lighting supply.com again and would recommend them to anyone!
  • Customer service is extremely helpful and will go the extra mile to make sure you have what you need.

Critical highlights

  • Also, my saved credit card cannot be processed, but if I use another card, it does not get saved.
How would you rate Lighting Supply?
Top Positive Review

“Correct product and received on tine”

Abhay A.
2/5/24

Called their customer support who were very helpful in providing information on correct range hood filters for my Kenmore Elite range hood over the stove. Also Lighting Supply was way cheaper for the OEM filters above all other competition. Will buy again from Lighting Supply in the future.

Top Critical Review

“Never received my Order”

JOHN G.
12/24/23

I ordered $261 of bulbs. I did not realize that I had not received them until I went to change a burnt-out bulb and had no bulbs. Checked the order and I had paid for them with AMEX, but never received them. They refused to honor the order, saying "too late." Order Placed: June 9,2023 Amazon.com order number: **************661 Total before tax: $108.28 Estimated tax to be collected: $5.96 Order Placed: June 11,2023 Amazon.com order number: **************228 Total before tax: $145.92 Estimated tax to be collected: $8.03

Reviews (49,636)

Rating

Timeframe

Other

Reviews that mention popular keywords

lighting supply (64) customer service (48) credit card (35) light bulb (34)
Thumbnail of user randallf178
1 review
0 helpful votes
May 2nd, 2024
Verified purchase

Timely delivery. Fair price for 3 of them. No complaints.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johng7051
1 review
0 helpful votes
December 24th, 2023

I ordered $261 of bulbs. I did not realize that I had not received them until I went to change a burnt-out bulb and had no bulbs. Checked the order and I had paid for them with AMEX, but never received them. They refused to honor the order, saying "too late."
Order Placed: June 9,2023
Amazon.com order number: **************661
Total before tax: $108.28
Estimated tax to be collected: $5.96
Order Placed: June 11,2023
Amazon.com order number: **************228
Total before tax: $145.92
Estimated tax to be collected: $8.03

Thumbnail of user carolj1699
1 review
0 helpful votes
April 16th, 2024
Verified purchase

Online purchase & payment were easy and product arrived when promised. Issue is wrong item was shipped. Should have been model # KN-COB-B-LPM, assembly # 9CO5-LP. However, what was shipped was model # KN-COB-LP2, assembly # 9CO5-LP2.

Service
Value
Shipping
Quality
Thumbnail of user abhaya5
1 review
0 helpful votes
February 5th, 2024
Verified purchase

Called their customer support who were very helpful in providing information on correct range hood filters for my Kenmore Elite range hood over the stove. Also Lighting Supply was way cheaper for the OEM filters above all other competition.
Will buy again from Lighting Supply in the future.

Thumbnail of user christines2781
1 review
0 helpful votes
October 20th, 2023
Verified purchase

I ordered pink lights for breast cancer awareness. The lights illuminate RED. Very disappointed. I am returning the lights for a refund.

Thumbnail of user darlenes680
1 review
0 helpful votes
January 31st, 2024
Verified purchase

Easy to order, fast delievery. Will definitely order from them again should the need arrive.

Thumbnail of user lindad962
Linda D.
1 review
0 helpful votes
June 8th, 2020
Verified purchase

I think it is outrages that the shipping cost more than the product. Not happy, if we weren't still having sheltered in place I would find a local store. Below wants me to confirm receiving order, I just want to be clear that I have NOT received my order.

Thumbnail of user chrish3854
1 review
0 helpful votes
March 19th, 2024
Verified purchase

Excellent except for having to fill out 50 characters for this review

Thumbnail of user thomast2080
1 review
0 helpful votes
October 22nd, 2023
Verified purchase

Delivery was very prompt. However, 1 globe was just slightly smaller in diameter than advertised. I tried it in both wooden wall scones and it doesn't fit either one. Thus, it is the globe that is just slightly off in diameter. I have to sand down one of the scones and restain it - then all will be OK

Thumbnail of user rhondas1011
1 review
0 helpful votes
April 24th, 2024
Verified purchase

So far I have had good experiences with lighting supply!

Thumbnail of user johnp7498
1 review
0 helpful votes
February 23rd, 2024
Verified purchase

Thanks for the quick delivery. NOw all I have to do is install it.

Thumbnail of user charlieo94
1 review
0 helpful votes
February 6th, 2024
Verified purchase

- very good - shipped same day I placed my order - parts fit perfectly.

Thumbnail of user jamesa3517
1 review
0 helpful votes
October 25th, 2023
Verified purchase

In searching for the "BJB 4-PIN Twin Tube Compact Fluorescent 2 Hole Vertical Screw Mount 2G11 Socket (26.746.1006.84)", I found them to be not the most common type; are used in my medical UV light unit.

I'm glad I found you!

Your response times to my inquiry and order were excellent; the total cost from Lighting Supply was the best value.

Service
Value
Shipping
Quality
Thumbnail of user edwardmerrittw
1 review
0 helpful votes
September 12th, 2023
Verified purchase

Found a rare light bulb at a reasonable price delivered to me in a short time. Product was not what I expected but shipping cost is nearly the same as the product cost so I suppose that I'll just hold onto these (3) for emergencies.

Thumbnail of user marka3120
1 review
0 helpful votes
October 23rd, 2023
Verified purchase

The first time in a while that all items were in tact and functioning; obviously the result of more careful packaging in the shipping department. Perhaps small order are often treated carelessly? Worthwhile to request special treatment as I did here (even while Lighting Supply always puts everything right after a reportage of damage).

Thumbnail of user marinah92
1 review
1 helpful vote
May 19th, 2022
Verified purchase

Delay of 2 weeks! Which I couldn't afford as a contractor and after calling and confirming in advanced that it will be delivered in 5 days

It's now 12 days and it didn't arrive
Don't order from them

Tip for consumers:
Don’t buy there

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user dennisk852
1 review
0 helpful votes
December 20th, 2023
Verified purchase

Very friendly and knowledgeable on the phone. The website worked perfectly. Product arrived timely

Thumbnail of user jamest3660
1 review
0 helpful votes
December 7th, 2023
Verified purchase

Perfect. Easy ordering delivered quickly. Would like to use your company in the future.

Thumbnail of user elizabethm4128
1 review
0 helpful votes
November 8th, 2023
Verified purchase

Good experience and correct bulbs. I am pleased! I would recommend this company

Thumbnail of user lawrenceb928
1 review
0 helpful votes
July 24th, 2023
Verified purchase

Ordered on-line and received my astronomical light in 1 week. Received exactly what I ordered. This is my 3rd purchase from lighting supply and all orders have been flawless.The only issue I have is the cost to send the package from Michigan to Sun City.@$12.50 for 6 ounces via UPS! I feel on orders this small in weight and size the postal service would have been a better option to offer your customer at a lesser cost. The shipping was 16.33% of the cost of the product.

Thumbnail of user markc4431
1 review
0 helpful votes
October 25th, 2023
Verified purchase

Placed an order on-line for parts. They reached out to me to let me know what parts were in stock and which parts would be delayed. Got them to me 3 weeks earlier than expected. Great customer service.

Thumbnail of user julianc222
2 reviews
0 helpful votes
August 29th, 2022

I was very upset when the manufacturer of my device informed me that the part that I needed was no longer being made. Instead of giving up, I started looking for someone who might still have the part in stock. I feel very lucky to have found Lighting Supply! They had 3 of the part that I needed still in stock. They shipped my new part super fast. I installed it and my device is back to working perfectly! I am very, VERY, pleased with Lighting Supply. Thanks!

Products used:
Electric motor

Service
Value
Shipping
Quality
Thumbnail of user jimh1688
2 reviews
0 helpful votes
June 1st, 2023
Verified purchase

I ordered two BR-40 65 watt light bulbs. I received one. I'm going to post this to Facebook. You will not be on my Christmas list.

Thumbnail of user mariae1418
1 review
0 helpful votes
October 18th, 2023
Verified purchase

GOOD service, fast delivery and excellent product quality. Recommended.

Thumbnail of user fmt
1 review
1 helpful vote
August 1st, 2020

My first order was for a power supply(LED driver) for a wall pack. The part is used. The ends of the wires have clearly been in a wire nut and there are marks from screws where it had been mounted. I didn't get a discount nor was I told this would be a used part. I expected new. This was their first and last shot for me and I buy about $10k in lights\parts per year. Is this place a supplier or a salvage yard?

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