I ordered a table for my bedroom which I was very excited for after just moving into a new home. This table was sent to the wrong address and then sent back to the warehouse. When I called to get an update on why I still haven't received my table, I was told that since it went to the wrong address to no fault of my own - that a new order would come to me. Sounded simple enough you'd think? I asked for an email confirmation that my order will be resent. That email never came! I reached out a second time (With the same Rep by the way!) KARRAH.
On my second attempt to get my table I was told by Karrah that she had passed my ticket to someone else and that person was the one who never sent me the email. Sounded to me more like passing the blame to someone else, but that's not the issue.(Lack of teamwork?) The issue is simply wanting communication and NEVER getting it. She told me that the table has been returned and that a shipment of a new one has "already started" So I again - asked for an email confirmation. Which again - Didn't show up! I even gave her my direct cell and asked that she please give me a call with any type of update as I honestly didn't want to wait anymore and was thinking about returning. Karrah apologized and said I would hear from her. I didn't! I called this morning and spoke with someone new as I am honestly tired of Karrah's no responses and lack of correct information and promises of emails or phone calls that never show up! When I spoke to Ashley - she told me they are still waiting for the return of the table... Where is the table? Why did Karrah say a return was already in and that a new shipment is already on the way? Why are they waiting to get that table back before sending me a table that BY THE WAY is already paid for? I got so aggravated that I ended up canceling my order. What you should have done was overnight me a table after waiting about 2 weeks now going into 3. Not tell me that it could take up to another 2 - 4 weeks. That's about 6 weeks for a table. Seriously? I just wonder now - will the refund go smooth? Or will I have to call every single day just like I had to do with my table that I'll never see?...
Disappointing.
Customer Service sucked by the way - on the phone she sounded like she couldn't care any less and that I was bothering her...?
With everyone working from home - its like people are so distracted and really not getting things done is quite sad.

So I have purchased on three different occasions from them. The first two were flawlessly handled and what one might and should expect from any vendor doing business properly.

The last and third time was a different story. I ordered the same bathroom lighting as before, at the same price with a competent order taker named Raheema at *******875 x155 or *******@lightingnewyork.com. She confirmed that the item was in stock and would ship in 5-7 business days.

"LBL Lighting BA914OYSCLED930 Lynk LED 36 inch Satin Nickel Bath Vanity Wall Light in 24in., 120V
Qty: 1
Available Stock: 98
Price: $168.00 $158.00
Total: $158.00
Standard Shipping: FREE
Instock items ship within 5-7 business days"

They charged my credit card immediately which somewhat reconfirmed its availability and imminent shipment. After not receiving it as promised I extended them a courtesy delay because of X'mas. However, when not receiving it after another week I emailed the order taker and left a message on her extension. After not hearing back after a few days I called again. I spoke to Cealain (sp?) who apologised and claimed that it was scheduled for shipment, oddly enough, that same day. I asked for it to be expedited and she claimed that since it was in the process nothing could be changed. I requested to speak to her supervisor and a gentleman claiming to be the Dir. Of Customer Service "Josh" came on the phone. I explained the situation and he made no attempt to improve on the error but instead actually lied by stating that the item only is shipped within 5-7 if in stock and it wasn't. I told him that the order taker confirmed that it was in stock as well as the shipping date and it actually showed that on the confirmation email, the details of which I have included in quotes above. I then thanked him for his non-assistance and said goodbye.

I thought about the transaction and whether to order future items from them. Sometimes one is fortunate to get a warning sign and that is how I took this last transaction. If the Director of Customer Service is so un-customer service bent then what would happen in a more serious situation such as broken item, improper packaging, wrong item etc. What help or courtesy could you expect? I leave that for you readers to consider as you evaluate which vendor to use. I hope that this review will help.

This company is a complete RIPOFF! I purchased 9 Sterling Industries Norwich mirrors from this website. Upon receiving the shippment, i was devastated to see the horrific quality of the mirrors. On the website the mirrors look like excellent quality iron mirrors when in actuality the mirrors are made of cheap composite! What i received looks like the knockoff version of the picture posted on their website. The mirrors retail for $398, but are worth $50, and the production cost for the manufacturer has to be less than $20 per unit. Ironically this website has no description stating the material used or anything. The only thing it states is that it's bronzed, boy let me tell ya... The bronze is merely a "gold spray paint" and and along with the gold you can see red! Lots of red that is not mentioned in the description! I immediately contacted the company after opening 1 mirror and i was tolf the item looks like the pictured item on their website, so therefor I can return but shipping will have to be paid out of pocket. As a previous customer stated, they claim to offer hassle free returns, but THATS A LIE! I'VE SOUGHT LEGAL ADVICE, AND AM FILING A COMPLAINT WITHE THE BETTER BUSINESS BUREAU, in the meantime I shipped the items back out of pocket, at the tune of almost $400, and have yet to receive a refund! Ive spoken to a customer service supervisor by the name of "JOSH" on several occasions who is very unprofessional, rude, and sarcastic. After inquiring why I hadn't received my refund, he told me he needed tracking info, and stated that he thought i was contacting my attorney. What does that have to do with refunding monies for returned items? I called him back within 3 minutes with the master tracking number and was told he was away from his desk, another day I was told he was in a meeting and to leave a message, and now they're sending me straight to his voicemail. RUN AROUND AFTER RUN AROUND! DO NOT SHOP WITH THESE SCAMMERS!