- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your Business
LightImpressionsDirect has a rating of 1.6 stars from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. LightImpressionsDirect ranks 9th among Presentation sites.
I did a lot of business with this company up until 5 years ago but semi-retired and hadn't needed anything until a few weeks ago. Placed the order, got a confirmation but no more communication. Tried the telephone but the phone just rings and rings and then disconnects you if you insist on waiting. Sent an email but no response. They have great products but the frustration isn't worth it.
Order placed & Visa charged 11/14/10.
Emailed (no response) & called 12/13/10.
Told "Item out of stock - will deliver mid Jan"
Called 1/26/11 - "Item still out of stock - refund in 15 business days"
Called 2/17/11 - no answer on any line - STILL NO REFUND!
Is company out of business?
In August of 2010 I ordered two large archival photo storage boxes online. Lightimpressionsdirect.com immediately charged my card and I waited several weeks but never received delivery. I called and was told that they were on back order. When I questioned them about why I was never notified about it, they told me that "their inventory is not linked to their online ordering".
I waited several more weeks and called again and was told that the items were not expected for ANOTHER 6 weeks. I asked for a refund which they promised by the end of November, 2010. I did not receive it so I called again on Jan 25,2011 and was told that I would receive a refund, but that it would take at least a week. When I asked why, the customer service rep told me that their financial department had moved to Florida and it wasn't quite set up yet. It is now February 10,2011 and I have still not received a refund. It is difficult to reach anyone at the company. They have a "automated return call system" but they do not return calls. They do not answer emails. Beware of this company!
Gain trust and grow your business with customer reviews.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
