Lifts plus depot

I put a 9000 lb lift on order and since we are rebuilding our house from lightning strike they were storing it. Recently they said they couldn't store it but could drop it off and install at another date and full payment needed to be made at drop off. I purchased a money order for the amount and scheduled someone to be there for drop off due to being on vacation. I was told it would be between 8 to 9 in morning. My person making the payment was there from 8 to 1030 with no one there. They called and said it would be later in the day before they would be there and the person I had to make the payment couldn't make that time. They cancelled my order and very sarcastic on the phone terrible business and customer service and would give 0 stars if I could

Owner (Shawn) is in need of a 1 hour course in customer service. He complained about everything even before he arrived. Then, left without knocking on my door. Seems the placement of a car beside my driveway made it difficult to back his truck in. And yes, with a simple request the car would have been moved. Sadly, I often back my race trailer and F450 (approx 60' in length) into the same space with a car parked as it was the date of attempted install.
Shawn sent numerous texts complaining about this and that. Then name calling. Shawn clearly is a product of every kid gets a trophy. Because when he didn't get his way, he left. Taking his toy and walking away.
Check BBB for more info. Some interesting texts with other customers there.

Run to the next qualifeid lift installer. Because Lifts Plus Depot is not one of them.

Contact these people at your own risk. I am still waiting for my deposit refund.
I paid the deposit in early June, they called me a week later and scheduled the install for July.
On the date of the install I did not hear from them.

I called the office number several times and the answering machine is all that I ever got. I left messages, no response.
I called the mobile number that was used to call me to schedule my install. No answer, I left a message, "Shawn" text me back and said he was in a meeting. I text him back requesting a return call.

I didn't hear back until 9pm via text saying his guys were broke down and he would try to get a sister company to do my install.

I didn't hear anything back from him until I sent him a text the next day at 12 noon. He replied and said the sister company was booked for the next 3 weeks.

I asked for a refund, he replied and said ok. I haven't received my refund.
Update: after waiting a couple of days for my refund or some response saying it was on the way. I sent him a text asking for a receipt because I had not seen any activity on my account, no response. I waited 24 more hours and sent him another text saying that this seemed like internet fraud and I would not contact him again I would report to authorities instead. He sent me a text calling me a jack*ss and said that's why he didn't send a truck down here to me, and that he had written me a check for the refund and he mailed it.

It has been over a month and I do not have my deposit back nor a lift installed.

Do business with them at your own risk!
Their site is liftsplusdepot.com
Their numbers are *******006 and *******405