• LiftMode

LiftMode

Overview

LiftMode has a rating of 4.8 stars from 309 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiftMode most frequently mention customer service, high quality, and great product. LiftMode ranks 3rd among Alternative Medicine sites.

  • Service
    78
  • Value
    77
  • Shipping
    78
  • Returns
    48
  • Quality
    77
Positive reviews (last 12 months): 100%
Positive
12
Neutral
0
Negative
0
41
See all photos

What reviewers want you to know

Positive highlights

  • The absolute best part of Liftmode is their customer service.
  • I'm very satisfied with the quality of Magnolia Bark Extract that I purchased from LiftMode.

Critical highlights

No critical highlights yet

How would you rate LiftMode?
Top Positive Review

“Liftmode's Tongkat Ali”

Textbook M.
9/14/23

I've been using Liftmode's Tongkat Ali for some time now. This is my second or third(?) review of theirs. They are phenomenal and I've gotten more interested in liftmode's other products as a result. Furthermore, if you have any further questions about their products, they respond really quickly. For tongkat ali, i was curious about their CoA and they provided me with it through email easily.

Top Critical Review

“Bad service”

nourdin h.
10/18/21

Made order and haven't received when i asked for refund they refused because they have had some trouble with my country s order but not. How can I be nawal, nordine... etc, etc, etc How can I be nawal, nordine... etc, etc, etc and receive the package? How can the delivery service give me a package that does not have my name? I gave you the tracking number of my package that I paid with bitcoin, and you can of course make sure that the package has not left the United States! You did not want to send me the order or refund me after being sure that the package did not leave the United States, what is my fault? USPS.com® - USPS Tracking® Results

Reviews (309)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (85) magnolia bark (10)
Thumbnail of user elim94
1 review
0 helpful votes
July 18th, 2021

Please be careful when taking this I expierenced a false positive with only taking phenibut with 2 different ua cups no idea why but just beware!

Products used:
Phenibut

Value
Shipping
Quality
Thumbnail of user lukes187
1 review
5 helpful votes
August 22nd, 2020

Ended up going to the company with the blue containers. (Blank) Depot, I think it was called. Offered better pricing and better quality - use a little over half of the amount that Liftmode required, to get the same effect.

Thumbnail of user liftm
Lift M. – LiftMode Rep

Hello Luke,

Thank you for contacting us about your LiftMode order!

We hope that we did not cause you too much dissatisfaction with your ordering experience with us.

Please send us the numbers on the bottom of the containers to liftmode@liftmode.com so we can adequately log your return in our QC database.

Do Not Dispose of the Product in question we may need the product back for further analysis.

In addition to the numbers, please let us know if you want to have your order refunded or re-shipped when you send us the requested information.

Once we have received the requested numbers, we will then log your claim and follow up with you by email.

Please note that in the case of a product quality dispute that has been verified and shipped with the US tested COA we will not be able to re-ship your order; however, we will refund your order per our 90-day return policy.

If you have any further questions, please let us know, and we'll get back to you right away!

Thanks for your support!

Best regards,

Eevee and the LiftMode team

Thumbnail of user bradl267
5 reviews
13 helpful votes
March 28th, 2022

I attempted to place an order today, 3-28-22, for a product on their site.

Their checkout process was not working, so I reached out to them in chats. They said they could process the order over the phone.

I couldn't immediately place the order but told them I would call back.

I started asking them questions in their in-website chat. I was browsing the internet at the same time and would come and go in the chat and ask questions as I thought of them.

When I reached out some time later, an associate LEO told me I was wasting his time and that they had been tied up with me for an hour and a half with no resolution and me just asking the same questions over and over and it was taking away from their time to help other customers.

I was unaware that keeping the chat open meant that they couldn't help other customers. I thought it ended and then picked back up once I typed something new.

At several points during the chat, it would prompt me to rate the interaction. I rated each interaction honestly and did not act mean or hateful to any associate.

LEO saw that I had rated one of our interactions negatively, so he launched into a tirade saying I was an abusive customer. He then sent me an email saying he banned my account.

I tried to call and speak to someone and got ahold of LEO. He started yelling at me over the phone saying I was an abusive customer. I asked to speak to a Manager and LEO told me "they" didn't have time for that or for me.

I then went back to the in-website chat and started asking questions about different products and LEO came on and said I was banned and they wouldn't sell any products to me.

This was all within the span of about 1.5 hours where I was a new customer and just inquiring about their products and services.

Somehow it went from me chatting with them in the app, to their employee LEO yelling at me over the phone, sending me emails that he was banning me and saying I was an abusive customer. All because I asked a few questions and needed some time to do my due diligence before ordering.

If they are legitimate, they sure seem to be absolutely terrible at customer service.

LEO attacked me verbally and then said I was the one who was abusive to them for asking questions.
THEY sell supplements that are designed to "CALM" people down. Maybe LEO should consider taking the same supplements he's selling on behalf of this company…

I'm still trying to process this, but I would steer clear of this website at all costs. They have no patience and will blow up on you if they feel you've taken too much of their time or asked too many questions before handing over your Credit Card Information.

Be careful...

Addendum:

If you are any person reading this (other than the LiftMode clan), please do this thought experiment for me. Do you think myself as a new customer just randomly decided out of the blue to suddenly get embroiled in a battle with an obscure website I had literally only discovered a few days ago, just for my own kicks, or is it possible that what I'm saying is real and actually happened? Look at the pictures below to substantiate my claims and see the way LEO spoke to me. He's being aggressively semi-professional in his wording but he was an absolute nightmare and screaming at me over the phone when I spoke to him.

I did NOT just seek out to become ensnared in a battle with a website I barely even knew existed. Everything I wrote in my review ACTUALLY happened. I have NO motive to make anything up and it would be an absolute WASTE of my time to fabricate or embellish anything. Look at how much time I've spent writing this review and how intricate and detailed I've made it. I wouldn't just randomly do that if NOTHING happened and I was just wanting to without ANY CAUSE, slander someone (as LEO claims I'm doing). Everything I wrote happened, HAPPENED. I have NO motive to make this up. I couldn't make this up if I tried. The truth really is stranger than fiction...

LEO is going to INCREDIBLE lengths now and to the end of the earth, in the aftermath, to cover himself and the company. He has no other option but to CATEGORICALLY DENY all claims. He must do this in order to save face, save his reputation and save the image for his company.

I have NO doubt the company as a whole and key decision makers, WILL side with him and his version of events. They have to. They literally have no other choice. They must do this to protect themselves. They HAVE to do as much damage control as possible and that does and will include denying ALL wrongdoing. It all boils down to LIMITING LIABILITY and MITIGATING DAMAGES.

LEO will use words like "slander" in order to play a victim card and act like he's the one who was being abused by a random customer.

Just because LEO may claim to have "other" positive reviews, does not mean he did NOTHING wrong to me. That's like claiming because you donate blood or donate to a charity or do community service or do random good acts, that you're innocent when you do get accused of doing something wrong? Previous "good acts/reviews" do NOT condone you from what you may have done (in a fit of rage) to someone presently.

I have no doubt that LEO does not necessarily speak to other customers the same as he did to me on 3-28-22. He wouldn't have a job if multiple customers complained about him in a short span of time. I honestly believe that I just happened to reach out to him on a day where he was at his wits end (obviously) about life/customers/etc. And the planets aligned and he coincidentally and unprovokingly, deciding to unleash that rage on a customer (ME).

The company as a whole will defend LEO indefinitely. They have to. They have no other choice. Please re-read my former paragraph about this. It's all about limiting liability and mitigating damages and now they're in "SUPER" Damage Control mode where they have to play the innocent victims and play me as the aggressor. Therefore, the company will have LEO's back and defend him all the way because they have to side with him to protect themselves (regardless what ACTUALLY happened).

I left 6 online reviews and was actually going to stop at that and be done with the situation. But... if LEO wants to keep it going, I will make it my mission to leave reviews on EVERY website I can find.

LEO will continue to claim "SLANDER" because, again, he has to do that to save face and pretend he's innocent and the victim and save the company's reputation and his own. That is fine. That is completely understandable. In fact, I would expect NOTHING LESS.

But, if he wants to keep it going and lie and pretend he did NOTHING wrong, I will continue to post the OPEN AND 100% HONEST reviews of what "ACTUALLY" happened to as many websites as I can find.

I recorded the conversation when I called LEO and he screamed at me over the phone and refused to allow me to speak to a manager. LEO claims I called to threaten him. You can clearly hear me calmly speaking to him and requesting a Manager and him "blowing up on me" and yelling and screaming. I instinctively knew to record this conversation based on the way LEO was speaking to me in the chats. LEO will claim, I'm ABSOLUTELY CERTAIN, that it is NOT him or out of context. But, you can be the judge on whether you think him yelling at me was professional when I asked to speak to a Manager.

If LEO wants to keep lying, I will post this audio phone conversation to YouTube. I know he'll deny it's him or claim it was altered or edited in order to protect himself and the company. But, it will be proof and evidence that he was unbelievably hostile and aggressive and will paint a clearer picture of him as the instigator and aggressor.

LEO claims I said I would slander him online. I NEVER said anything like that. After he yelled at me over the phone and sent me emails saying he was banning me, I responded to his email saying I would write as many reviews as I could about my experience with him. Honest reviews.

LEO was unhelpful, hostile, aggressive and downright mean the entire interaction. And... he wants to just parrot my claims of his treatment towards me, back saying I did the same to him. I was professional and courteous. What started WW3 for LEO was after I rated an in-app chat negatively. He went from Hot to Cold instantaneously and then abruptly became defensive, aggressive and mean and emailed immediately that he was banning me.

I found another website that sold the identical product for a 1/3 of their price. That associate threw in a freebie and same day shipping, along with a deep discount code. All while being unbelievably nice to me. I'm wondering why that website was overly helpful, but LEO and company were incredibly aggressive the entire time?

LEO needs to take his own supplements he peddles. Because acting like that in life, is never acceptable. I was a brand new potential customer and LEO treated me like I was trash, yelling and screaming and threatening the entire time. He is NOT innocent! He is NOT the victim here. He is and was the AGGRESSOR.

Thumbnail of user liftm
Lift M. – LiftMode Rep

Hello Brad,

Thanks for your feedback and we are truly sorry that we were unable to serve you well enough today.

You said you would slander us online and we see you did just as you promised to do, after we banned you for being risky, threatening and abusive.

It seems that you are intent on slandering and continuing to contact us after we had notified you that we would not be able to serve you, inquiring about new products.

Nevertheless, we wish you the best in your future searches online and though we apologized for the inconvenience you had using a promotion you found online and while we were reminding you that we were simply awaiting your callback to complete your order and confirmed we would honor the coupon - you insist like now - on harassing us instead of simply allowing us to serve you as we so eagerly and professionally do and have tens of thousands of customers for nearly a decade.

Please take care and we sincerely apologize for not being able to serve you but as explained we do not tolerate risky, abusive or threatening customers.

Regards,

Leo and the LiftMode Team

Thumbnail of user nourdinh
1 review
1 helpful vote
October 18th, 2021
Verified purchase

Made order and haven't received when i asked for refund they refused because they have had some trouble with my country s order but not.
How can I be nawal, nordine... etc, etc, etc
How can I be nawal, nordine... etc, etc, etc and receive the package? How can the delivery service give me a package that does not have my name? I gave you the tracking number of my package that I paid with bitcoin, and you can of course make sure that the package has not left the United States! You did not want to send me the order or refund me after being sure that the package did not leave the United States, what is my fault?
USPS.com® - USPS Tracking® Results

Products used:
phenibut

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertt159
1 review
5 helpful votes
February 20th, 2017

I bought Choline Bitartrate - 400 Grams (14.11 Oz) - 99+% Pure in 2015 and ceased purchasing from this flaky company because they promise promo discount codes for honest reviews, yet when I honestly mentioned in a review that I had experienced run-arounds, taking many emails over many days for liftmode.com to admit mistakes they had made. Well they say they want honest reviews, but if you actually are too honest then they accuse you of being wrong.

After years off I again tried them in 2017 and they are now refusing to honor their promise to give a discount code for an honest review.

So I know they both go back on their word and cause a customer ridiculous amounts
Of time getting open communication from them.

Liftmode does not currently offer the better, more expensive forms of choline, instead only the bitartrate form.

Better companies are BulkSupplements.com and nootropicsdepot.com.

Tip for consumers:
I use free shipping option, but you will not get tracking if you do so

Service
Value
Shipping
Quality
Thumbnail of user paulinet26
1 review
12 helpful votes
August 28th, 2018

This is NOT a safe product to use. Most people get severly addicted to this product! If you become addicted call the American addiction center. They treat and know how dangerous this product is. Hospitals and doctors do not know the hazards of this product! It is harmful and dangerous! To get treated to overcome the addiction is hard to find.

Thumbnail of user edwinj42
1 review
0 helpful votes
March 14th, 2020

The acid in taste of Phenibut is unmistakable. This company sent me 40 g. Of neutral tasting baby powder. I am returning it and we'll see what happens.

Thumbnail of user mohamedf9
1 review
7 helpful votes
September 16th, 2018
• Updated review

Poor customer service, that just keeps ignoring mails
I used to order from them a lot (since 2013), but the customer service has been slowly degrading since then.
I had a quick & easy question regarding the packaging of the compounds received, but I have received no answer since then. Or it seems they just do not keep track of their inventory.

Poor customer service & packaging
April 24th, 2017
• Previous review

** UPDATED REVIEW **
Poor customer service, that just keeps ignoring mails
I used to order from them a lot (since 2013), but the customer service has been slowly degrading since then.
I had a quick & easy question regarding the packaging of the compounds received, but I have received no answer since then. Or it seems they just do not keep track of their inventory.

Thumbnail of user nickw28
1 review
2 helpful votes
January 27th, 2014

There live support system needs more improvement to me. When i would send them e-mails, they would not get back up with me

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From the business

LiftMode offers pure Dietary Supplement ingredients and brain boosting Nootropics, in useful amounts, directly to purchasers who aren't interested in paying for hype and packaging, including supplements and nootropics like Phenibut, L-Theanine, Icariin...

Company Representative

Thumbnail of user liftm
Lift M.

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