I attempted to place an order today, 3-28-22, for a product on their site.

Their checkout process was not working, so I reached out to them in chats. They said they could process the order over the phone.

I couldn't immediately place the order but told them I would call back.

I started asking them questions in their in-website chat. I was browsing the internet at the same time and would come and go in the chat and ask questions as I thought of them.

When I reached out some time later, an associate LEO told me I was wasting his time and that they had been tied up with me for an hour and a half with no resolution and me just asking the same questions over and over and it was taking away from their time to help other customers.

I was unaware that keeping the chat open meant that they couldn't help other customers. I thought it ended and then picked back up once I typed something new.

At several points during the chat, it would prompt me to rate the interaction. I rated each interaction honestly and did not act mean or hateful to any associate.

LEO saw that I had rated one of our interactions negatively, so he launched into a tirade saying I was an abusive customer. He then sent me an email saying he banned my account.

I tried to call and speak to someone and got ahold of LEO. He started yelling at me over the phone saying I was an abusive customer. I asked to speak to a Manager and LEO told me "they" didn't have time for that or for me.

I then went back to the in-website chat and started asking questions about different products and LEO came on and said I was banned and they wouldn't sell any products to me.

This was all within the span of about 1.5 hours where I was a new customer and just inquiring about their products and services.

Somehow it went from me chatting with them in the app, to their employee LEO yelling at me over the phone, sending me emails that he was banning me and saying I was an abusive customer. All because I asked a few questions and needed some time to do my due diligence before ordering.

If they are legitimate, they sure seem to be absolutely terrible at customer service.

LEO attacked me verbally and then said I was the one who was abusive to them for asking questions.
THEY sell supplements that are designed to "CALM" people down. Maybe LEO should consider taking the same supplements he's selling on behalf of this company…

I'm still trying to process this, but I would steer clear of this website at all costs. They have no patience and will blow up on you if they feel you've taken too much of their time or asked too many questions before handing over your Credit Card Information.

Be careful...

Addendum:

If you are any person reading this (other than the LiftMode clan), please do this thought experiment for me. Do you think myself as a new customer just randomly decided out of the blue to suddenly get embroiled in a battle with an obscure website I had literally only discovered a few days ago, just for my own kicks, or is it possible that what I'm saying is real and actually happened? Look at the pictures below to substantiate my claims and see the way LEO spoke to me. He's being aggressively semi-professional in his wording but he was an absolute nightmare and screaming at me over the phone when I spoke to him.

I did NOT just seek out to become ensnared in a battle with a website I barely even knew existed. Everything I wrote in my review ACTUALLY happened. I have NO motive to make anything up and it would be an absolute WASTE of my time to fabricate or embellish anything. Look at how much time I've spent writing this review and how intricate and detailed I've made it. I wouldn't just randomly do that if NOTHING happened and I was just wanting to without ANY CAUSE, slander someone (as LEO claims I'm doing). Everything I wrote happened, HAPPENED. I have NO motive to make this up. I couldn't make this up if I tried. The truth really is stranger than fiction...

LEO is going to INCREDIBLE lengths now and to the end of the earth, in the aftermath, to cover himself and the company. He has no other option but to CATEGORICALLY DENY all claims. He must do this in order to save face, save his reputation and save the image for his company.

I have NO doubt the company as a whole and key decision makers, WILL side with him and his version of events. They have to. They literally have no other choice. They must do this to protect themselves. They HAVE to do as much damage control as possible and that does and will include denying ALL wrongdoing. It all boils down to LIMITING LIABILITY and MITIGATING DAMAGES.

LEO will use words like "slander" in order to play a victim card and act like he's the one who was being abused by a random customer.

Just because LEO may claim to have "other" positive reviews, does not mean he did NOTHING wrong to me. That's like claiming because you donate blood or donate to a charity or do community service or do random good acts, that you're innocent when you do get accused of doing something wrong? Previous "good acts/reviews" do NOT condone you from what you may have done (in a fit of rage) to someone presently.

I have no doubt that LEO does not necessarily speak to other customers the same as he did to me on 3-28-22. He wouldn't have a job if multiple customers complained about him in a short span of time. I honestly believe that I just happened to reach out to him on a day where he was at his wits end (obviously) about life/customers/etc. And the planets aligned and he coincidentally and unprovokingly, deciding to unleash that rage on a customer (ME).

The company as a whole will defend LEO indefinitely. They have to. They have no other choice. Please re-read my former paragraph about this. It's all about limiting liability and mitigating damages and now they're in "SUPER" Damage Control mode where they have to play the innocent victims and play me as the aggressor. Therefore, the company will have LEO's back and defend him all the way because they have to side with him to protect themselves (regardless what ACTUALLY happened).

I left 6 online reviews and was actually going to stop at that and be done with the situation. But... if LEO wants to keep it going, I will make it my mission to leave reviews on EVERY website I can find.

LEO will continue to claim "SLANDER" because, again, he has to do that to save face and pretend he's innocent and the victim and save the company's reputation and his own. That is fine. That is completely understandable. In fact, I would expect NOTHING LESS.

But, if he wants to keep it going and lie and pretend he did NOTHING wrong, I will continue to post the OPEN AND 100% HONEST reviews of what "ACTUALLY" happened to as many websites as I can find.

I recorded the conversation when I called LEO and he screamed at me over the phone and refused to allow me to speak to a manager. LEO claims I called to threaten him. You can clearly hear me calmly speaking to him and requesting a Manager and him "blowing up on me" and yelling and screaming. I instinctively knew to record this conversation based on the way LEO was speaking to me in the chats. LEO will claim, I'm ABSOLUTELY CERTAIN, that it is NOT him or out of context. But, you can be the judge on whether you think him yelling at me was professional when I asked to speak to a Manager.

If LEO wants to keep lying, I will post this audio phone conversation to YouTube. I know he'll deny it's him or claim it was altered or edited in order to protect himself and the company. But, it will be proof and evidence that he was unbelievably hostile and aggressive and will paint a clearer picture of him as the instigator and aggressor.

LEO claims I said I would slander him online. I NEVER said anything like that. After he yelled at me over the phone and sent me emails saying he was banning me, I responded to his email saying I would write as many reviews as I could about my experience with him. Honest reviews.

LEO was unhelpful, hostile, aggressive and downright mean the entire interaction. And... he wants to just parrot my claims of his treatment towards me, back saying I did the same to him. I was professional and courteous. What started WW3 for LEO was after I rated an in-app chat negatively. He went from Hot to Cold instantaneously and then abruptly became defensive, aggressive and mean and emailed immediately that he was banning me.

I found another website that sold the identical product for a 1/3 of their price. That associate threw in a freebie and same day shipping, along with a deep discount code. All while being unbelievably nice to me. I'm wondering why that website was overly helpful, but LEO and company were incredibly aggressive the entire time?

LEO needs to take his own supplements he peddles. Because acting like that in life, is never acceptable. I was a brand new potential customer and LEO treated me like I was trash, yelling and screaming and threatening the entire time. He is NOT innocent! He is NOT the victim here. He is and was the AGGRESSOR.

This is my first purchase from https://liftmode.com/ and I am SO impressed. I had read so many great reviews, specifically about their Kanna Extract Powder (5+% Alkaloids / 3+% Mesembrine), so I went ahead and gave it a try. Its pricier than much of the Kanna you find online, but if all of the reviews were correct, it's totally worth it. I purchased 2gm. I also picked up some Phenibut HCL 300mg caps (70 caps). I want to mainly talk about the company as whole, because I think it's important to feel secure and like you can trust a business that sells you supplements. The whole process was made simple and pleasurable by their team. The customer service: UnREAL! They have been there every step of the way to answer every single silly question Ive had. And quickly. Any time I thought I had a stupid question, one of their CS reps replied promptly and made me feel like I just asked the smartest question in the world. And it seems they think of everything. When you receive your supplements, they come with lab certifications, instructions and even multiple scoops for measurement (if in powder form) with dosage directions. The packaging of each item is TIGHT. Capsules come in your standard "supplement type" bottles with a plastic safety seal and a seal underneath the lid as well.
When you order their powders/extracts, they come in glass, transparent jars with an opaque white tamper proof lid (like the child proof kind), and are also sealed in plastic. All items have a moisture absorbing packet tucked in to keep products fresh.
I was BEYOND impressed by the presentation when I opened the box.
And yet if you STILL have any questions, yep! They'll happily help you out:)
Quickly, the products -
First the phenibut: I am floored. Cool, calm and collected energy and focus for a solid 48hrs. Will definitely repurchase (if youre interested in this product, DO YOUR RESEARCH FIRST. As with any supplement of course, but phenibut in general needs that extra thought and planning put into it before hand, for lack of better words).
Now the kanna: Im only on day 5 and Im still taking it very slowly, which is well advised with their extracts in general because they are a LOT more potent than many on the market. But I am just one of those people that experiences "reverse tolerance" with this, so any time now I should be able to crack that threshold. Many have recommended to start with the ORANGE scoop provided instead of the white one as 50mg can be overwhelming. It's that powerful.
I'd recommend upgrading your shipping a bit unless you really arent in a hurry. Nothing to do with the company, but especially if you are not in the US. It took a couple weeks to get to Canada using First Class and the anticipation was killing me! Overall Im thrilled. Totally. And Im already working on my next order to see what else Liftmode has to offer :)

Discovered Lift Mode about 4 years ago and it didnt take long to be amazed by the excellent, top-notch quality, purity and reasonable prices with all its products. They take great pride in what they do. The awesome customer care and speedy shipping are second to none. Also, free shipping if the order is over $35. The Phenibut is my all-time my favorite product, as it really supports sleep very well, besides givng more confidence in social situations. I prefer the F. A. A. (Free Amino Acid) over the HCL. The F. A. A. Has more refined purity and less is needed to provide the same desired effect. And it doesnt have the salty taste the HCL does. So, its worth spending a little more money on. Lift Mode obviously provides great care ensururing it provides its customers a great product with fair prices. I love the energy caps also. Very clean, not jittery feeling. They perk me up when im feeling lazy so i feel like excersizing. I have been a faithful customer over 4 years already, enjoying getting regular discounts with their "loyalty program." They have some unbelievably low pries from time to time, in which i always take advantage of when they are around. So i always try take advantage of these the sales whenever i get an email from Lift Mode in my inbox. I have never been dissapointed with Lift Mode. Seems like after just after clicking the mouse the my order arrives. It should be noted that with some Lift Modes products, you have to be very wise with the dosage amount. For example the Yohimbine HCL which can cause an uncomfortable increased heartbeat and anxiety if too much is used. This is due to the extreme lab quality purity. But it really is a great viagra-like suppliment when respected and used wisely. The warnings are always very clear and well marked on the label. Also, when ordering, make sure you know what you are doing & paying attention, because once it is submitted, there is no going back to change it. After i made a mistake today, i immediately sent in a request to modify my order. My request was promptly addressed, but unfortunately it could not be changed. But they told me if needed, will send a return label if i requested my money back. I decided to just submit another order for the 120 sleep caps when i ordered 60 by mistake. The shipping was free and 1/2 the regular price anyway. So no big deal. Plus i ordered the Tongat Ali extract while i was at it, as i was always interested in trying the Tongat Ali when it first came out a few months ago. I plan on being a loyal fan of Lift Mode for many years to come. I highly recommend them to anyone like me who enjoys using good quality suppliments to enhance the daily routeen. Lift Mode truly is a company who you can trust!

I get the Phenibut FFA and the Theanine+caffine capsules cause u I can't drink coffee weak stomach and they're vG0d send1

1. Green Tea Extract is only available in sizes 5 grams for $7.88 and 300 grams for $33.88. The sample size is ridiculously expensive and the 300 grams package is way too much. I can't pay $33.88 for something I will never be able to use completely, and besides that, since I send it to myself to the Netherlands via a mail forwarder, a 300 grams package would add greately to the freight costs.

2. The delivery information page states that I have free UPS 2nd Day Air shipping if the value of my order after discounts is above $100. I assembled my order, but the free UPS 2nd Day Air shipping was not available. I contacted support and sent them two emails and they replied, saying that the $100 number is an error and I'm eligible for free UPS 2nd Day Air shipping only if my order is above $120. He also stated that it always has been so. In the email he quoted the delivery page and even there in his email it was $100, right below his statement about $120. I had to remove from the cart $17 worth of goods and pay for UPS 2nd Day Air shipping instead.

3. I tried to pay with my debit card. It didn't work because of some mismatch. I decided to pay with crypto instead. Later, I received an SMS that my bank account was charged. I contacted support immediately and after some questions and answers he said that in their system the transaction appears declined. He also said that it might be an authorization, so I was patient. Four days later nothing changed, since the transaction was complete, so I contacted the support again and after a delay they shortly told me to contact my bank. I did and thankfully, after 10 days the transcation was refunded by my bank.

4. The payment page says that if I pay with crypto, I can save 15% by using the code "BITCOIN". I tried both the codes "CRYPTO" and "BITCOIN" and neither worked. The payment processor Coingate.com didn't ask for any code at any step of the process. Just an hour ago I tried the code again and it definitely doesn't work.

In this case, not the problems, but the supports reaction completely changed my opinion about Liftmode. A customer is a fool: does it matter that our website clearly says it's $100 and even the email we just sent clearly says it's $100, if right above we can say that "no, it's actually $120 and has always been so?" The reaction about the card payment problem is equally bad. I sent you my banking statement where you can see that my account is charged, I waited and contacted you again four days later. Couldn't you contact your payment processor and ask to check the transaction? You easily could, I couldn't. Their reply seems to mean "not our problem". Indeed, money is on your side, so now it's only the customer's problem how to return it back.

I would not mind seeing some comments from your side.

Quick shipping and informative package inserts.

Is there a difference between Phenibut powder form vs capsule?

Loving the products from this website. Recommend

Very pleased with their service.