LifeProof

I purchased a lifeproof iphone 6 case from an outdoor company in the UK and the charging port cover promptly snapped off. The UK company refused to replace it and said I had to go direct to LifeProof. I was not hopeful at having to call a US customer service number, especially as the case was bought via the third party, but their customer service was AMAZING. The lady I spoke to could not have been more helpful - really lovely and reassuring that she would sort out the issue. I only had to photograph the case and send it through, and they posted a replacement case straight out to me. Fantastic.

If I could rate this a negative I would. I purchased a lifeproof FRE after purchasing the iPhone 11 Pro Max giving up my cheap phone cases in hopes for good results as they state all over their website. The back of my iPhone somehow broke while being INSIDE this case and with even the camera having black plastic over it I never noticed until I took my phone out to clean the case one day. The company refuses to pay for damage on my phone even though every case sent out is supposedly checked to make sure it can survive all this $#*! they say it can. I can understand not wanting to pay for damage on my phone, seeing as though theres no way they can know if this is what happened or not. What I can't understand is how they can say all these cases are tested and yet they refuse to even give me a refund on this $90 case? If it's "drop proof up to 2 meters" and my phone broke INSIDE the case without even falling that far, this product is DEFECTIVE and should 100% be refunded. This company is a multimillion dollar company, I think they can afford to refund $90. Absolute garbage company, garbage customer service.