• LifeCell Cream

LifeCell Cream

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Overview

LifeCell Cream has a rating of 1.97 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LifeCell Cream most frequently mention credit card, and free trial problems. LifeCell Cream ranks 180th among Anti Aging sites.

  • Service
    36
  • Value
    37
  • Shipping
    37
  • Returns
    30
  • Quality
    36
  • Full refund
  • 30-day money-back guarantee
  • Yes
  • Yes
  • Yes
Positive reviews (last 12 months): 33.3%
Positive
2
Neutral
0
Negative
4
17
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They will steal your credit card information and continue to charge your card, making random payments.
How would you rate LifeCell Cream?
Top Positive Review

“Wonderful products!”

Sharon W.
6/14/23

I've been using Lifecell skincare products for approximately 2 yrs now. I currently use the all-in-one face cream, the eye cream, BB cream and the face wash. I have the subscription but occasionally have some products remaining when it's time for my next shipment. Lifecell staff are so accommodating, in that they always delay my shipment for a further month once I've requested them to. Overall I highly recommend them & their products. Their creams really work!

Top Critical Review

“Thieves”

Giovanna R.
1/3/23

Sent an authorised shipment - returned item - told me they received it -didn't refund me - thieves and scammers - please don't buy from them

Reviews (90)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (19)
Thumbnail of user stephaniea1172
3 reviews
7 helpful votes
February 15th, 2024

I purchased LifeCell specifically for dark circles under my eyes. I truly believe you get what you pay for. Since this is on the pricey side and many of the before/after pictures showed results, I took a chance DESPITE knowing this could and likely be a FAIL. I used this product daily, as instructed, and saw ZERO RESULTS.

Thumbnail of user giovannar26
1 review
41 helpful votes
January 3rd, 2023

Sent an authorised shipment - returned item - told me they received it -didn't refund me - thieves and scammers - please don't buy from them

Service
Shipping
Returns
Quality
Thumbnail of user suzanneo139
1 review
49 helpful votes
October 1st, 2022

I'm 62 purchased a tube to see if it would get rid of two sunspots I have on my face that I have been trying to get rid of for years. According to their ad in 45 days it should disappear. Well it has been over 30 some days now and I see Zero improvement. All this cream seems to do is dry my skin and at my age who needs that. I will go back to using my kenzzi light as that seems to be the only product so far that showed a slow improvement for sunspots.

Tip for consumers:
That it does not work

Products used:
Lifecell cream is not good for dark spots.

Value
Shipping
Quality
Thumbnail of user jannined2
1 review
39 helpful votes
November 22nd, 2022

Ordered this awhile back for a "Free Trial". Then it kept coming for months & i check my credit statements & low & behold...They charged me a different growing amount every month. Takes forever to straighten out & they use every ploy to keep you locked in for $250, $350, etc. And the product is on par with any drugstore generic brand.
BUYER BEWARE. OH & they use a similar name but not exact, of established brands who have tried to sue them. Awful disgusting Pigs that want the soul of your Credit Card!

Tip for consumers:
THAT IT IS NOT FREE & IT IS A SUBSCRIPTION THAT IS HARD TO END!!!!

Products used:
JUST ARBITRARY JUNK. ANDTHEY DON'T INFORM YOU IT IS SUBSCRIPTION BASED UNTIL YOU ARE ALMOST $1K IN DEEP. BEWARE OF THIS SMELLY GARBAGE CREAM!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ktostrowskijr
1 review
25 helpful votes
June 24th, 2023

Lied about offer and S&H fee. They keep sending crap and charging all different amounts on your credit card. They have chgd over $300.00 on my card Changed their phone# since last week. Need the atty general or is this business as usual in Florida?

Products used:
None, it sells at Walmart and it's crap

Service
Value
Shipping
Returns
Quality
Thumbnail of user federicom50
3 reviews
89 helpful votes
July 20th, 2021

The ad says "pay only $4.25 for S&H and get a trial". Small detail that you are not informed of: they will charge you $189 for the product! You never even get to see that price until it's too late. Now I had to cancel my credit card (after reading all the other terrible reviews) and pay for the return shipping.

The confirmation email you receive when you ask for the trial doesn't even show the price, even they are actually charging you for that product. STAY AWAY

Thumbnail of user christinea1279
1 review
39 helpful votes
February 19th, 2023

By purchasing anything from this company you are agreeing to sign up for a subscription. They will charge your credit card and send more products without request or any notice. I searched all over to see where I could've possibly agreed to this and couldn't find it. Even if the product worked (which it didn't for me), being charged $90 USD + shipping for what's basically lip gloss every few weeks without notice is a scam! I was excited to try their seemingly high-rated product, but absolutely will never again purchase from them after this shady stunt. Hopefully my cancellation via PayPal will stop this.

Tip for consumers:
Do not give your credit card info!

Products used:
Lip Plumper

Service
Value
Quality
Thumbnail of user lawrencec708
1 review
75 helpful votes
October 13th, 2022

I've informed Lifecell to discontinue any further billing and shipping, via recorded messages since they won't answer a phone call, but nevertheless, they continue to bill me. They double bill, they send a small bottle and bill you for a large bottle, they use every manner of deception possible. I am now forced to contact the attorney general regarding the unauthorized billing they utilize so well. We're considering a class action if anyone is interested please contact me.

Tip for consumers:
they engage in unauthorized billing

Products used:
The Lifecell skin cream

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyp1281
1 review
27 helpful votes
March 6th, 2023

I was so excited to get this product. I did not see any results in the first 30 days, then 60, then 90. No difference in skin at all. I used this product for a total of 180 days and there was no improvement in my skin. What convinced me that this was most likely a scam is that when I emailed to cancel my membership - there was no pushback or questions from the team. They did not ask me how I was using the product, what my concerns were, etc... they just went ahead and cancelled. Do not waste your money.

Service
Value
Shipping
Quality
Thumbnail of user joel1405
1 review
22 helpful votes
October 25th, 2022

They offer a trial that sounds great but charge you $189 for not returning the empty bottle back! Crazy! Out of control price. Had I known I needed to return the product and wasn't getting a TRIAL SIZE amount, or if I knew the actual price, I wouldn't have bothered with the product. The product isn't even that good. My wrinkles didn't change.

Thumbnail of user artr75
1 review
25 helpful votes
April 19th, 2022

Product does NOT work. Then you call to cancel and they tell you that you haven't given it enough time and when you call again the say sorry your trial period expired so no money back! The whole thing is a scam! Can't wait until a class action law suit comes for these people.

Tip for consumers:
Don't do it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryanj415
1 review
21 helpful votes
November 12th, 2021

Ad says pay 14$ then they try to scam u by charging ur card another 190$ 30 days later then have u on auto pay and send u more. When u ask to cancek they say "i talked to my manager and we agreed to give u half price on your bottle you have" ya because theyre overcharging like crazy in the first place. Order with a gas station credit card with the amount u need on it so u cant be charged extra by these scammers.

Thumbnail of user stacyd326
1 review
22 helpful votes
January 4th, 2023

DO NOT ORDER This company automatically signs you up for a subscription when you purchase a single product.

Tip for consumers:
They will keep your credit card info and keep recharging and resending.

Products used:
Lip plumper (Didn’t work. Was very drying)
Face moisturizer (wasn’t terrible but not worth the price)

Service
Value
Shipping
Returns
Quality
Thumbnail of user ginnys87
1 review
24 helpful votes
August 27th, 2023

I just bought a trial cream for my daughter and within one minute Life Cell charged me $189.00 for body butter which I never authorized. DO NOT BUY FROM THEM BECAUSE THEY ARE SCAMMERS

Tip for consumers:
Do not order anything from Life Cell. They will just scam you

Products used:
I was SCAMMED by Life Cell. I was purchasing a trial cream for my daughter and immediately after I was charged $189.00 for body butter which I didn't authorize. Watch out because this company is FRAUD and will charge your card

Service
Value
Shipping
Returns
Quality
Thumbnail of user denisej565
1 review
28 helpful votes
September 7th, 2022

Way back in October last year i stopped my subscription, suddenly today they tried to take money from my bank account!
I have asking them why they did that, and they told me it was active, what it's 11 months since I unsubscribed them

So they are keeping all ur information including u card numbers

Thumbnail of user syh6
1 review
26 helpful votes
May 19th, 2021

Please do not buy this product as I only made one purchase and they charged me and sent me once a month for item I didn't buy. Their email is not legit and email was bounced back.So the only way is to report and cancel my credit card. Will report to the anti scam authorities in Singapore to prevent more people from being scammed.

Thumbnail of user sherryf302
1 review
24 helpful votes
October 10th, 2022

Scam! Don't order! It is very thick and dries out your skin. I was shocked when I ordered a sample and kept getting another worthless tube. I called the office and I talk to a condescending lady that tells me I should of read everything before ordering.

Thumbnail of user enricom38
1 review
15 helpful votes
June 12th, 2022

I called their hotline and was furious for getting a 189$ bill for a small tube of cream that I didn't not order. Guys it's a click bait don't fall for their scam. I need to cancel my card. They even offered me 50% off for my purchased. Operators says she talked to the manager and agreed to give me a 50%. ITS A BOG SCAM BEWARE!

Tip for consumers:
Price is ridiculous

Service
Value
Shipping
Returns
Quality
Thumbnail of user missys74
1 review
24 helpful votes
September 21st, 2022

I was just about to order the "free 30 day trial" thank god I didn't. I was just about to put my credit card info in and realized the website I was on was UNSECURE! Decided to read reviews as all comments were turned off on the sites I've seen it on. They will steal your credit card information and continue to charge your card, making random payments. These people are sophisticated scammers. 100% don't buy unless you want a product that doesn't work and a crap ton of money taken out of your bank account. I hope these people go to court and lose all the money they stole from people. Oh and all the "positive reviews" are absolutely 100% fake! They upload them themselves so people believe it. I wouldn't doubt they will probably sell your credit/debit card info to more scammers as well. We all need to gather up and take this company down before it ruins more innocent peoples lives.

Products used:
Lip plumper, face cream

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethr1853
1 review
15 helpful votes
March 30th, 2022

Not only is the product terrible, after I bought it once, LifeCell sent me a bill for a second order I never made. They said I purchased a subscription, which I never did. I am waiting to see if I get my money back, and if I don't I'm hiring a lawyer, which would cost more, but would be worth it to put these scammers out of business.

Tip for consumers:
Don't order anything. They will continue to charge you, like it or not.

Products used:
LifeCell charged me for a purchase I never made, saying I signed up for a subscription I never asked for. When I emailed about getting my money back, they fed me a line of bull. I will sue if I don't receive my money. Not only was the product terrible, the company is a scam operation.

Service
Value
Shipping
Quality
Thumbnail of user miket1121
1 review
38 helpful votes
December 21st, 2020

Avoid at all costs! Instagram Advertisement sais $29 shipping cost. -50% Facebook Promo so it appears its $14.50 charging... then in your CreditCard App you see, they charge $14.50 PLUS $189 -> for a 30Day Trial Product that appears free to try in the Ad!

With such lackluster business behaviour, i bet the product is just $#*!. Its samming people!

Thumbnail of user roseannaa4
1 review
49 helpful votes
September 24th, 2020

Mediocrely@189$. Didn't like the product. Returned it as per their instructions They billed my credit card 189$ Would not remove the charge, demanded tracking info. Which is NOT Stipulated in the return instructions. So save your return shipping tracking information, I saved and sent mine. Bad business practice.

Thumbnail of user samh513
1 review
24 helpful votes
January 3rd, 2021

Ordered a sample of their shampoo only to find a 250$ charge a month later. They put a link to the terms and conditions in fine print at the bottom of my order confirmation. At no point did i acknowledge this agreement. I smell class action suit as they are scamming people out of thousands of dollars!

Tip for consumers:
STAY AWAY!

Service
Value
Shipping
Returns
Quality
Thumbnail of user penelopeb57
1 review
11 helpful votes
July 11th, 2021

Beware don't buy from this company. They will send your product, charge your credit card without you ordering, giving permission or authority to keep sending you product. It's a scam and expensive junk. I am not a loyal customer. I don't like being cheated.

Thumbnail of user marithelenen
1 review
37 helpful votes
September 25th, 2020

Now lifecell comes in my post bag every month extremely expensive via pay pal and works for nothing! Can't manage to stop the deliverance. No address for retourn

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About the business

Younger Looking Skin In Seconds. Try LifeCell's Dermatologist Tested Formula for 30 Days and Say Goodbye to Wrinkles, Fine Lines and Sagging Skin.

Business Attributes

  • Full refund
  • 30-day money-back guarantee
  • Yes
  • Yes
  • Yes

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