• Life360

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Overview

Life360 has a rating of 1.76 stars from 513 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 107th among Parenting sites.

  • Service
    54
  • Value
    48
  • Shipping
    27
  • Returns
    26
  • Quality
    51
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
14
32
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What reviewers want you to know

Positive highlights

  • Life 360 takes us straight to my son as long as he has his phone on him, and it's up and running.

Critical highlights

  • Called customer service since I cannot now turn off the crime dots.
How would you rate Life360?
Top Positive Review

“Kudos”

Joan M.
2/27/23

I have come across a lot of tracking apps but I can say this is the best of all I have used. And am really grateful to Prohakks he works anonymously and helped out with all what I wanted to get from my partner's phone remotely without any traceable sign. He's really perfect and reliable. You can send a contact via Email - prohakks at Gmailcom he's readily available for anything that has to do with hacking. Don't hesitate to contact him if you have any issues

Top Critical Review

“Product ok, support horrible”

steven r.
10/12/23

I ve been a client of them for many years. Everything good but if you are unlucky enough to experience issues, well their support is literally the worst. Beside giving you answers that are very rude and useless, they truly have no clue what to do. I had 3 subscriptions and i cancel 2 of them completely and downgraded the last one to the very basic. Too bad because the app and accuracy are pretty ok (not great)

Reviews (513)

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Reviews that mention popular keywords

life 360 (58) customer service (23)
Thumbnail of user marshae41
1 review
2 helpful votes
November 15th, 2020

I really like the app. It helps me keep up with where my husband and daughter are, and helps them keep up with me. It's not always completely accurate. Sometimes it will ping off another tower or something and show you've went somewhere when you didn't. That's rare, but it happens. Usually when it does happen, it will show a straight line instead of the road you supposedly took. Using the app is better than having to call to say, "Where are you?" all the time. They can tell when I leave work, since it's never at exactly the same time, and that way they aren't interrupting me in the middle of finishing up or talking with a patient. If you are using it to keep track because you don't trust someone, you have bigger issues than this app can fix, but to keep up with each other for safety and convenience reasons, it's a great app.

Thumbnail of user keithv37
1 review
5 helpful votes
June 15th, 2019

Life 360 has provided very good service to me and my family. I just tracked my wife from Austin back to Houston. It gives you peace of mind when you have a relative that is driving alone and can track their progress. Sometimes Life 360 is too good, both my wife and my mom track my travels... The most important valuable use of Life 360 is the ability to track and locate our teenage son. Yes, "Big Brother" is watching our son... and I love it!

Thumbnail of user jamiec577
1 review
16 helpful votes
April 12th, 2020

I have tried several spying and surveillance apps and none has been able to meet my expectations. Recently tried Life360 and their services are good enough for anyone in need of parental monitoring to keep an eye on their children's online activities. I have also tried Dark Age Technology; (w w w. Darkagetechnology. C o m / info at darkagetechnology. C o m), when I was looking for a way to get into my girls phone without her knowledge or installing any app. Their services are super awesome when it comes to all kinds of dark web hacking.

Thumbnail of user rosal338
1 review
2 helpful votes
September 25th, 2017

I have been using for more than 4 years. It helped me twice to locate my son's phone, lost somewhere in Kingston. Also let me know when my son reaches or leaves school. This was important when he was 11 but still good to know.
No big issues. Good app.

Thumbnail of user laurah498
8 reviews
4 helpful votes
November 18th, 2018

We use this app to find ballgames my son is playing in. We are a small school, and the schools we play are small and hard to find. Life 360 takes us straight to my son as long as he has his phone on him, and it's up and running. It also tells us how fast he is going in whatever vehicle he is in, and each trip he has made daily. I can always know where he is when he is out running around. I especially appreciated it the night he was broke down out in the country on the back roads. It took us straight to him. Another time my daughter was broke down with three small children and groceries on a very hot day. Life 360 took us straight to them. They too were on a country road.

Thumbnail of user channyw
1 review
1 helpful vote
April 2nd, 2019

I love knowing where my kids are and it even tells me when my kids get to and from the bus stop. Speed limit is a bit off but is accurate for the most part. :)

Thumbnail of user kaiyanj
1 review
1 helpful vote
March 20th, 2019

So you feel suspicious that your spouse may be having an extramarital affair, and now you find yourself wondering 'what are the signs of infidelity? Extramarital affairs happen to good people in good marriages & relationships too. Would you be able to recognize the signs of infidelity in your own relationship & marriage? There is no secret formula to know for sure that a person is cheating. You can secretly use Spyfix6 to monitor all your spouse's cell phone activity and uncover the truth.
I recently hired a Pro Hack Expert named Spyfix6, helped in gaining unlimited access into my spouse's smartphone without having access to the device. I got to contact them using: sSPYFIX6 at GMAIL dot COM.
Spyfix6 is used everyday by people from all over the world to uncover relationship cheating
Spyfix6 works by secretly recording "events" that take place on a cell phone. These events include text messages, IM chats, email, retrieve deleted chat history, photos, videos, call logs, GPS, and more.

Thumbnail of user lindah331
1 review
0 helpful votes
October 19th, 2017

The only problem I have with life 360 is sometimes it's slow letting you know where your kids are. When they are on the road it takes forever to see them moving or it waits 2 to 3 min to let you know they are at their destination.

Thumbnail of user katiew57
1 review
14 helpful votes
October 18th, 2016

I don't believe the app is entirely incorrect. I think people use it as an excuse. My husband and I have had the app for almost a year. It shows him in the direct route of work but always stopping for 7 to 15 minutes suposeably stuck in traffic. Then I hear traffic is bad, there was an accident, the train etc...
It's very sad that a tramp cannot find her own man and has to be such a home wrecker and that two people have to lie and comit infidelity constantly. Granted I don't blame her totally. I blame my husband. I've been nothing but good to him and have made his dreams come true. I just wish they would stop the games and he needs to pick and choose now. I have wasted so much time and money on him. When ever I question him about why he us stopped he turns the tables and starts blaming me and my jealousy. Then he says you know this isn't accurate. Now this last week he left the house and it showed 10 minutes of a jump before it tracked him. I believe he had his phone turned off. The phone never jumps as soon as you leave the house. Then it showed him being stuck by a park for 20 minutes which is on the way to work off the road. What a SNAKE. Now I find out that he is probably messaging and talking to her on Jabber I am still not sure what Jabber is. Is it like IM Messenger? I am so sick to my stomach over this. We just got back from a lovely trip and to do this!

Thumbnail of user jimmyr35
2 reviews
9 helpful votes
June 16th, 2016

My partner was 50 miles away from where 360 said he was, performing a play, his phone with him. 360 showed him 50 miles away for three hours during the play. Then there was a seven minute trip to travel 50 miles, and his correct location has shown since. This makes no sense.

Thumbnail of user samf37
1 review
3 helpful votes
April 29th, 2015

Most on here are correct. It is very slow in keeping up with movement. There are times that it is hours behind. But there are also times it's only minutes behind. It gets frustrating sometimes but for the most part I like it. I use it everyday. It tells me the vicinity my kids are in at least. It's rare that you ever need the exact address. I know when my kids are at their friends or school or the mall etc. It's way better than not having anything at all. I have to tell my kids to log back on about twice a month too but still worth having.

Thumbnail of user tates2
1 review
5 helpful votes
April 30th, 2019

I had a feeling certain things were going on behind my back.
I needed to monitor my teenager and also to monitor a cheating spouse's smartphone.
I used the services of Spyfix6 (at) gmail (dot) com.

To gain Complete and unrestricted access to the information on the mobile device.
WhatsApp, Facebook, emails, SMS, photos, call logs, retrieve deleted files and chat

Thumbnail of user chrisw658
1 review
11 helpful votes
June 30th, 2019

I am now living in my workshop, I have been accusing my wife of having an affair, the app has caused nothing but trouble showing wrong locations, my children are upset and I am currently on anti depressants, do not use this app

Thumbnail of user richj61
1 review
4 helpful votes
August 10th, 2019

I have the free version. I never look at history so don't know problems rthere. Overall I like the app. It shows the right location on map but frequently says it is not the correct address for that location. I prefer using satalite view. Not all the apps have that. I did find that Find My Friend is more accurate with address info but I don't like the presentation. Life360 works for me. I have on mine and wifes phones. Android Phones. Maybe that has something to do with how well it works. We are elderly and if wife is in trouble I want to be able to find her. Also we track each other on occasion to detemine when we will be home. Has been pretthy accurate. Used for 2 years.

Thumbnail of user kristie105
1 review
9 helpful votes
September 12th, 2017

This app is ripping apart families!? Wow. Obviously trust was an issue before this app. We have 4 phones on this app. 2 married adults and 2 teenage children... no issues with app or trust! It's been great. I did notice tonight location is off on one child's phone. Not an issue with trust simply thought someone may have stolen her phone. Humans ruin marriages and relationships not apps!

Thumbnail of user harryd15
1 review
3 helpful votes
November 9th, 2015

We have been using Life 360 for several years and although it is far from ideal, it is by far better than other similar services that we used before. My friends and I use it when we go to Airventure in Oshkosh WI every year where there are 20 or 30 thousand people in a 300 acre area and have little or no problem in locating each other to within 50 to 100 feet. My wife misplaced her phone and Life 360 found it in our grandaughter's car which was parked outside our daughter's house where she had mistakenly left it. One of my friends likes to travel and I routinely follow him to places live Scandinavia, Taiwan, and other Asian and European sites where it seems to work just as well as in the US. Yes, we have had some of the problems described by others, but feel that its usefulness far outweighs its shortcomings! - HD, Georgia

Thumbnail of user heidil29
1 review
1 helpful vote
August 24th, 2017

We have had this app for quite some time (several months). Unlike a lot of the reviews, we have not had huge issues with the location accuracy. It might be off a little bit, but no more than 1/2 a mile. We have the app on all of the phones in our family, which is 5 phones & overall are quite happy with it.

I also feel like a lot of the relationships in these reviews must already have issues because this app is in no way hurting our family or the relationship my husband & I have.

Thumbnail of user bryanh65
1 review
2 helpful votes
August 26th, 2015

I love this app. My wife and I use it daily to keep up with our kids. Some days, it is a little slow to catch up, but it is a great idea.

Thumbnail of user michaelc205
2 reviews
2 helpful votes
September 20th, 2015

You got a love it. If teenagers hate it, well then it must be working.

Thumbnail of user keithw32
1 review
7 helpful votes
November 7th, 2014

I don't understand all the negative reviews on this product. I've been using the free version for about a month and love it. It's not perfect but what do you expect for FREE? I plan to upgrade to Premium to add my 84 year old Dad's dumbphone. I'm in Houston and tracking my daughter who is travelling with the Matisyahu tour throughout the southeast. She may be 26 but is still my little girl and it's comforting to keep up with her. Plus I'm in home security and I am testing this app as part of a family security suite of tools.

4-4-16 UPDATE - Based on the negative reviews I see I think its important to note that Life360 is not spyware. Your not going to get NSA accuracy in a free or $5 app. ALso, there may be some differences in phone, network provider or environment issues that could explain the various results. I'm in flat Houston TX on T-mobile with a Galaxy S6 and get generally good results but there are times when locations lag a bit.

For you distrustful people having relationship issues I suggest you invest in a real tracking device that updates more often like ATTI. $24/month, 10 second updates. It is truly real-time precision tracking intended for fleet vehicles but parents and suspicious partners use them too.

Tip for consumers:
Just checked out the newest reviews and am surprised that most people with bad and hateful reviews are people with relationship issues. I've said this before-this app is not perfect. So why do I get very good accuracy after 3 years of use? Is it my T-mobile service, Galaxy S6 phone, or the fact that I clear my memory 2-3 times a day? Maybe it's the flat Houston area with cell towers on every corner. Right now I see my gal is at her parents in Niagara Falls right down to street address.

Thumbnail of user rodg
180 reviews
904 helpful votes
January 21st, 2011

Very useful suite of services to protect your kids and family. The most useful application is the one where your kids just have to push a button to check in and then you know their GPS location. Great value and I highly recommend this site.

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About the business

#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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